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Eureka Forbes Complaints & Reviews

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Last updated Jun 20, 2024
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Eureka Forbes reviews & complaints page 6

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R
rash232001
from INDORE, Madhya Pradesh
Nov 23, 2023
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Aquaguard Water Purifier Service and filter

Address:South Tukoganj, Indore 452001

Customer id: [protected]
Component id: CA[protected]
Product: Aquaguard crystal nxt uv+

1. Service Request# WO[protected] nov 8th - no one reverted back for my service request, no one called, despite so many paid calls made to the customer service

2. Service Request# CM[protected] nov 18th - no one reverted back for my service request, no one called, despite so many paid calls made...
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kalpana unadkat
Nov 22, 2023
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Water is coming very slow in Compact Water Purifier

Address:ghatkopar

Its worst service provided by Eureka forbes. Raised complaints few days back, multiple time follow up done in customer care but nothing done.

Yesterday they cancelled the complaint themselves...
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kalpana unadkat
Nov 21, 2023
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Dr. Aquaguard compact

Website:www.eurekaforbes.com/customer-service

Service Request no.
CM[protected]

Service request booked for
Fri, 17 November 2023

Daily we are checking with Eureka Customer care service, they promise to arrange technician but still not luck...
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R
rrt0414
Nov 18, 2023
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Water - Basic Human Need

I have requested for servicing of my water purifier on 5th November, since then i am taking continuous followup but no outcome from Eureka Forbes, just passing time. Basic need is drinking water and its human rights. We are facing hurdles to get basic need due to such issues! Why gov is providing licence to such company who fails again and again, same issue i have gone through in Feb-23, i have tweeted same issue. This need to get resolve...
+2 photos
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Address:B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013

My Water purifier has not been working for the last 12 days and no one is able to resolve my issue.

My Customer Id [protected]

Below are my complaints raised with Eureka forbes.

First complain no: CM[protected] dated 4th Nov
Second complain no: CM[protected] dated 9th Nov

My machine is under AMC contract with Eureka.

After so many escalations to eureka...
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shreya_patel085
from Indore, Madhya Pradesh
Nov 14, 2023
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Urgent Complaint Regarding Vacuum Cleaner Return - Ref: CM-181023-20205234

I purchased a vacuum cleaner on 20 September 2023, based on misrepresented information. Despite requesting a return a month ago, there has been no response or pickup arrangements.

Repeated calls to customer care led to extended return dates. Post the return deadline, the company now insists on providing service, not allowing a return.

Additionally, I have emailed the grievance office of Eureka Forbes, but there...
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AquaFresh Pro (AFP), a fraudulent company claiming to be authorized Service provider of Eureka Forbes Water filter (EF) has collected a payment of Rs 3730/- through UPI transaction (GPay) linked with my SB account under reference above. The tax invoice copy for this amount is also attached for your information which does not have any GST or CIN no.

On verification with EF, they confirmed that AFP is not authorized by them and...
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shreya_patel085
from Indore, Madhya Pradesh
Nov 12, 2023
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Complaint Regarding Vacuum Cleaner Purchase and return

I purchased a vacuum cleaner on (purchase date), based on false information provided during the transaction. Despite requesting a return a month ago, there has been no response or attempt for pickup.

Numerous calls to the company’s customer care have yielded only extended return dates. Now, after the return deadline has passed, I am being informed that only service can be provided, with no option for return.

This...
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suresh vegi
Nov 9, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Water Purifier - service delayed after AMC purchase.

Address:Hyderabad
Website:www.eurekaforbes.com/customer-service/request/login

Booked service request for filters change on October 23rd, 2023, technician came and asked me to renew AMC, so i Purchased AMC for 2years with 8099 rupees. after that he told he will bring the filters kit in two days and will change. But till now he didn't came, I use to call customer care every day continuously and there used to say same story will escalate and assign person and he will come today. It's been 14 days till now no one came....
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Sridevi Pappala
Nov 3, 2023
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Vacuum cleaner 1900 W Build quality is very poor

Address:F201,Bren unity, chinnappanhalli, Bangalore 560037

Hello,
I bought vaccum cleaner 1900w, the 1st month itself the plastic hook has broken, 3rd month we got the cord problem and motor got changed from customer team still later started getting lot of sound while using, 4th month the plastic tube which we use to clean that also broken while inserting and removing.
Earlier we used multiple products of Eureka Forbes vaccum cleaner and aqua gaurd for our extended family members tooo...
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prateek1010
from Pune, Maharashtra
Oct 30, 2023
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Fraud done by them on the name on installation service

Address:ravet, pimpri chinchwad

Hi, This is Prateek Shrivastava and I have purchase purifier on 21st of Nov 2023 from amazon which cost around 12k, because I have recently shifted to the new apartment I have no option of filtered water. Some how I am managing by using boiled water or corporation tap water /water bottle can . Till date its been more than 90 hrs. I called many times (recordings are available ) and every time a fake commitment and timeline provided by their...
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Shriram Ramdasi
from Mumbai, Maharashtra
Oct 29, 2023
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Delay in service Aquaguard Magna

I have Aquagard magna ro+uv installed, AMC is on. Complaint for repair logged Dt. 21.10.2023. Engineer not visited yet. Gives 24 hrs deadline every time escalation is done. Spent 3k+ purchasing water....
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Shriram Ramdasi
from Mumbai, Maharashtra
Oct 29, 2023
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Aquaguard magna HD +RO

Eureka Forbes AMC for aquagard magna ro+uv is on still service engineer not visited after follow-up in-app and phone calls to toll-free number. Every complaint is escalated gives 24 hours deadline neglecting previous deadline....
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ravi.sh279941
from Pune, Maharashtra
Oct 29, 2023
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Unattended Service Request and Product Malfunction

Dear Eureka Forbes Customer Service,

I am reaching out to express my serious concern and disappointment regarding my unattended service request for my water purifier.

To provide a brief overview:
Customer ID: [protected]
First Service Request: Raised on 14th October
Re-Escalation: 25th October
Name - Ravi Sharma
Address - Aditi Amber-105, Porwal Road, Lohegaon, Pune - 411047,...
+1 photos
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Puneet Sood
from Hyderabad, Telangana
Oct 24, 2023
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Delays in Service to RO water purifier under AMC - Loss of 3k+ INR to purchase water

During the 1st week of Jan, 2023 – a complaint was raised for non-functional RO which was under AMC purchased for approx. 5200/- INR. Literally, harassed by the Eureka Team/Service Centre for over a month to fix a simple RO issue despite taken advance amount of an AMC legal contract. It was highlighted probably dozens of time since the follow up started in Feb 2nd week – Eureka’s accountability to Refund the loss incurred for their...
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DKB_18
Oct 20, 2023
Jan 22, 2024
This thread was updated on Jan 22, 2024
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AMC purchased on 05 Oct 2023 , online is yet to be serviced

Address:Mumbai
Website:eurekaforbes.com

1. I had purchased On line, Gold AMC for 24 months for my Genius+ aqua guard water purifier on 05 Oct 2023, vide Eureka Forbes Receipt No [protected] . I paid Rs 10229.00 using my Credit Card .
2. Eureka Forbes called me and informed that a Technician would visit and service my Aqua Guard within next 48 hrs .
3. On 10 Oct I called up Eureka Forbes Customer Service and informed them about non service of the Aqua Guard . The...
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Prasad N
from Hyderabad, Telangana
Oct 20, 2023
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Water Purifier

Hi,

After 20 days of frustration I am writing this I bought an AMC from Aquaguard on 01-Oct-23. Still, my water purifier is not working.

Observed few things

1.Technicians have a scope to cheat customers as they were saying replaced parts are not to give it to customers as per policy .

is it right if yes could you pls send me terms and conditions.

2.we don't know...
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Dhanal
from Chennai, Tamil Nadu
Oct 19, 2023
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Water purifier slow water from machine

Slow flow from purifier. Water coming our warm. Also I had raised a complaint 5 days back. No response after multiple escalations....
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Address:Flat No. 102, Eternal Pride, Plot No. 94/D HIG, Nallagandla, Hyderabad

I purchased Anual Maintenance Contract (AMC) from Eurekaforbes for my Aquaguard RO water purifier through on line on 30-Sep-2023.
Mandatory Service ticket got created and allocated to the technician Rathod Yuvaraj on the same day.

During the previous visit, the same technician suggested taking AMC or new PRODUCT purchase through him so that he will get incentives.
In Spite of it I purchased AMC through online...
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Kritika Sunam
Oct 17, 2023
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The company has not provided the installation service yet

Dear sir/ Madam,
I am Kritika Sunam, Daughter of Ganesh Sunam, Yesterday i.e 16.10.23. We had our Aquaguard Marvel NXT delivered from the amazon having order id of #[protected], But since yesterday the customer executive is saying that they will send the installation technician but still there is no one who have attended our house. We don't have water in our house for almost 1 month and from 1 month we are drinking from Can...
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