Eureka Forbes Complaints & Reviews

I have been booking complaints continuously for my Eureka Forbes Water filter from April 05th 2025 and it has not been attended to still.
My AMC was expiring on april 23rd and it went on asking me to renew the AMC and I did that also. in spite of repeated complaints, nobody has visited or attended to my complaint.

customer number [protected]...

My self K.Raghavendra, i have purchased a water purifier of Your brand, i have purchased AMC and requested for replacement of filters. the request has been made on 15/04/2025, till date[protected] no body visited to replacement. i have taken this for my parents who are about 70years age. i have been calling from each and every day for completion of the work. till date no one visited.
i have irritated and got frustrated bacoz...

Dear Eureka Forbes Team,

I am writing to express my deep concern and disappointment regarding the service experience we have had today, despite being enrolled under the Gold AMC plan.

My elderly parents (aged 93 and 86) are returning to our Kolkata residence from Mumbai today, April 19th, 2025. The Eureka Forbes machine at our home has been non-operational since they left for Mumbai on April 1st. Given the critical...

I have purchased Aqua guard Marvel NXT Water Purifier on Sept 20th, 2024.

Free service visit scheduled for 20th Mar 2025 was closed without attending.

Service Request CM[protected] raised on 26th Mar 2025 Closed without attending.

Service Request CM[protected] raised on 15th Apr 2025 Closed without attending

Service Request CM[protected] reopened by Eureka Forbes customer...

I, Dr. Sachin Jadhav from Nashik (Maharashtra), am writing this complaint to bring to light the extremely unprofessional, negligent, and frustrating experience I’ve had with Eureka Forbes Ltd., regarding my Forbes SmartClean NUO Vacuum Robot, purchased on 29th June 2024, and still under warranty.

Timeline of Events:
🔹 28th March 2025:
I raised a service complaint (CM[protected] for a recurring issue...

I am writing to formally lodge a strong complaint regarding the AQUAGUARD SELECT NRICH RO+UV+MTDS unit purchased by us, which was under warranty until 28th March 2025.

The product began malfunctioning just two months after purchase, producing unwanted noise. Despite raising this issue during the free service period, the problem remained unresolved. Unfortunately, the situation worsened when water completely stopped coming from...

KUNDAN THAKUR
Service Request no.
CM[protected]
My Water Purifier stopped working and no water is coming hence I put up a complaint through their app on 27 mar 2025.
Nobody visited my place till the date.
I am having to buy mineral water from shops.
I have called many time to their helpline
Their answer is always same that we have highlighted your complaint and the executive will soon...

We have taken an  AMC for Aquaguard Select Enrich UV in the Silver AMC Category in February 2025. We were assured that a Technician would visit and change crucial components of the machine as part of the Maintenance Contract. Not a single Technician has visited the previous address at E/301, Bramha Exuberence , Kondhwa Khurd, Pune-411048. All attempts to file Service Requests met with a response that Service BP is not online. Since...

I am writing to formally escalate an issue concerning the Annual Maintenance Contract (AMC) I have with your agency, which has not been honoured as agreed. I entered a two-year AMC with your agency for the sum of INR 12, 000, which included the replacement of filters twice within this period.

Despite the terms of the contract, the filters have not been changed even once. Your agency claimed that the filters were changed in...

AMC renewed on 3.3.2025
AMC No. SO[protected]
Complaint CM[protected]
AMC service not attended till date.
As given to understand on 4.5.25, the AMC service request CM[protected] is cancelled by the service head without my involvement to do away with the delay he had caused with false reason as remark.
Further, a new request is created on 21.3.25 again not attended but was cancelled on 31.3.2025. Ref. CM[protected]. This also is cancelled further with same un-true reasons.
Subsequently on 31.3.2025, one more complaint is registered by EU service team Ref CM[protected], again is not attended till date.
Overall delay is more than 32 days against their stated policy of 24 Hrs for completing such complaints.
I had paid the amount online for the AMC renewal and got it on 3.3.25 but the related service, change of filters, etc. is not yet done.
My repeated requests to customer care 53 nos. and around 16 emails are not yielding fruits.
Request for immediate service or pay for the losses and mental torture incurred for their delay, refund of the AMC with penal interest and proper action on the service team so that they will abstain from cheating any more customer.
Customer care executives go on promising action within 24 Hrs. but no result till date.
The customer grievance team is again giving false promises and information on the service complaints cancellation.

I am suffering from the leakage issue of the RO filter for the last four months.
Already 4 times the service personals attended the issue. But it fails again and again and the leakage continues to happen very often. The service personals are incapable of solving the issue.
Recently on wednesday I lodged a complaint for leakage but no one attended the issue till date. I contacted the local agency on No.[protected]. and requested...

Hi I am rajesh kumar. I am customer of eureka Forbes from last 1 years.i have complained on 28 march 2025.many times talk to customer supervisor name anu, praveen, abhijit but no one resolved my problem.only give wrong commitment.i and my family facing water problem from last 5-6 days.
My complained no-CM[protected]
Pls do the needful
Take action against this.
Regards
Rajesh Kumar
[protected]br...

1. I'm having model: Enhance RO+UV+UF Water Purifications System. My previous AMC was completed in 28th Feb, 2025.
2. The person came for servicing on Last Oct, 2024 informed that your AMC will be completed soon. Repeatedly asked that a good schem is running. Please pay the amount for 3 years, which will be benefecial. I have expressed that the product under AMC till Feb, 2025. He expressed that it will be implemented after February,...

I ordered this product AQUAGUARD RITZ WATER PURIFIER on February 6, 2025, from the AquaGuard website under an exchange offer for my old AquaGuard water filter. The product was scheduled for delivery on February 9, 2025.

Since we needed drinking water, we had not yet dismantled the old water filter. The delivery person assured us that he would return later in the evening to complete the delivery and collect the old unit. However,...

Hi
Even though my friend recommended not to buy Aquaguard as they will take a month for any kind of service, still i bought it and now I regret.

I am waiting for the installation of the product since I bought and no updates what so ever. No one assigned & nothing scheduled.

I called them several times, but nothing changed.

Service Request no :CM[protected]...

Dear Eureka Forbes Customer Support,

I am extremely disappointed with the service and product quality of the Forbes SmartClean with Home Mapping Pro. Despite raising multiple complaints and struggling for over 1.5 months, I finally received a replacement unit. However, the issue still persists, and the replacement product is also defective.
New Issues Observed in the Replacement Unit:

1️⃣ Parts Near...

Dear Sir/Madam,

I booked the Silver AMC (₹1, 799) for my Aquaguard Astor UV through the Eureka Forbes website, but the assigned technician is deliberately delaying visits and making excuses to pressure me into paying extra. He also insists that I should have booked through him instead of the website.

Moreover, customer service has been extremely unhelpful, providing no resolution despite multiple follow-ups.br...

Dear consumer grievance officer,
I am filing this complaint against Eureka Forbes regarding the poor product quality and lack of service response for my water purifier.
1. I purchased AQUAGUARD SELECT DESIGNO UTC RO+UV+MTDS from Eureka Forbes which is within warranty
2. The purifier has a foul smell in the water, making it unsafe for consumption.
3. I registered a service request and was assured that a technician...

I had purchased the AMC of your product (RO) filter this year
Since then I have raised the complaint of product several times.
But no response is being given from your side.
Every time a fresh date of service is given but no one visited to service the filter.
Such a pathetic service from eureka forbes...

I, Mr. Maneck D. Sahiar - residing at 11-12, Mahavir C.H.S., Ajit Nagar, Chala, Vapi- 396191, Gujarat.

We had purchased +EUREKA FORBES ROBO LVAC VOICENUO VACUUM CLEANER through SURAT Sales Office from Mr. Bharat Marghawala - vide your Invoice No.:[protected] dated 17/03/2023-for an amount of Rs.31, 990/-.

Throughout this period we have barely used this machine for not more than 25 occasions.

This...