Eureka Forbes Complaints & Reviews

Product complaint date: 22 april 2025
Complaint registered : 22 april 2025 cm[protected]
Customer care contact : more than 10 times
Complaint mail: more than 5 times

Response: no response or any calls from company
No technician alloted
No response
Issue not resolved

17/05/2025 : complaint closed without repairing
18/05/2025 : new complaint open[protected]...

After using Aquaguard Ro water purifier for more than an year I called up their customer support as nobody came for a service. I was sold AMC plan and a service request was generated for the RO service on 13th May 2025 and was given a timeslot on 14th May 2025.
Since then I have been just calling them and sending emails but all I get to hear is we are looking into this matter and it will be resolved in 24 hours.

Today...

HI All,

I have purchased Robotic Vacuum cleaner from Eureka fobes, post that it was not working properly, and they have replaced it.But now its not at all moving.

The same has been raised with the customer care, Grievance officer but no response from them.

When we tried to reach the customer care they are using abusive words.

All the details have been uploaded as attachement

Thanks,
Vijay

I had purchased an Annual Maintenance Contract (AMC) for my Eureka Forbes water purifier on 14th March 2025 through the official mobile app. However, during the technician's visit, I was informed that my model was outdated and spare parts were unavailable. Based on his recommendation, the AMC was mutually cancelled, and the technician raised a cancellation request with Service Order No.: SO[protected].

I was told the refund...

I have the product AQUASURE MAXIMA + RO+UF+ME. I bought AMC for this product on 27th April 2025 through Eureka Forbes App(Rs.3499 through phone pe) and raised a service request for filter change on the same day. On 1st may your technician V HEMADASU (Cell: [protected]) attended and he told me that "the motor was damaged and the product was unable to be repaired and also he told me that he raise a request to cancel AMC and it would be refund to the account". As he said he cancelled the AMC on the same day. But the refund is still not done today.

Already raised a complaint regarding the same issue with
complaint number:CM[protected]

so please resolve my issue as soon as possible and refund my money
my contact number :[protected], [protected]

I had made the above service complaint on 27/04/2025 to attend and got a slot on 30/04/2025 at 2-3 pm with a registered service request No CM[protected]. As such i started following up from the date of the slot provided and invariably, the staff at Customer care portal choose to repeat the same dialogue " SORRY FOR THE INCONVIENCE, we have escalated this issue to our service agency and they will depute the technician very soon". but after second day onwards the same staff in customer care division communicating the same dialogue with apology.
AMC is paid and service is poor from Eureka Forbes.
The public whoever bought their devices from them and made as fools running from pillar to post for the defect in the devices supplied by then despite the AMC paid . Do they really worth of solving the issue ?

I am reaching out to you regarding my Water Purifier replair.

Model Name - Eden Water Purifier
My Customer ID - [protected].
Sr.No- [protected]

I had raised my complain on 21st April, Later again raised again.
My Complaint # CM[protected]
But no response.

I had similar experience last month. And i struggled to get a technician to repair. After 2 wks .. one technician came from RAS Service and replaced my filter after 15-20days same problem started.

I had renewd by AMC which start from 17th MAY 2025. I would like to get FULL Refund of same as I donot see any HOPE of this company.

Hope you can ESCALATE TO HIGHEST AUTHORITY WITHIN EUREKA FORBES Company.

Hi

I have aquaguard crystal nxt uv hot and cold water purifier model purchased on august 2022
It stopped working and service guy say pcb board need to be replaced after back and forth they said can’t repair as spare is not available.
And i have had paid for 2years amc after they told me if I pay they will fix.
Customer id [protected]

I am writing to express my disappointment regarding the unresolved issue with the delivery of the Aquaguard tap I purchased from Eureka Forbes. Despite multiple attempts to contact your customer care executives, my calls have either gone unanswered or have not resulted in any resolution. This has caused significant inconvenience, and it reflects poorly on the reliability of your customer support.
I kindly request you to look into the matter urgently and ensure that the Aquaguard tap is delivered promptly. Additionally, I would appreciate it if you could address the communication gap by ensuring your customer service team is more accessible in the future.
I look forward to your immediate response and resolution of this matter. Please feel free to contact me at [protected]
Thank you for your attention to this issue.
Sincerely,
Shubham Jyoti

Feel free to modify this based on your specific situation. Let me know if you'd like further help refining it!

Dear Eureka Forbes Team,

I am writing this letter to express my extreme disappointment and frustration regarding the highly unprofessional and negligent service experience I am facing under my AMC (Annual Maintenance Contract) for the water cooler.

Despite being a loyal customer and holding an active AMC, your authorized agent Akash Enterprises has consistently failed to provide the promised service. Repeatedly, they have ignored my phone calls and messages. Additionally, I have escalated this issue multiple times by sending over 10 emails to your customer care team, but unfortunately, the response has been equally negligent. No service engineer has been sent, and no concrete action has been taken to resolve my problem.

This kind of indifference from a reputed company like Eureka Forbes is shocking and unacceptable. It clearly reflects a serious failure in honoring service commitments and in maintaining basic customer relationship standards.

I demand the following actions immediately:

Arrange an urgent visit by a qualified service engineer within 24 hours.

Issue a formal explanation for the lack of response and negligence by Akash Enterprises and your service team.

Ensure that future AMC services are provided without any further lapses.

If I do not receive a satisfactory response within the next 48 hours, I will have no choice but to escalate this matter legally through the Consumer Forum, social media, and other public platforms.

I expect immediate action on this matter. Kindly treat this complaint as extremely urgent.

Details:

Customer Name: Narayan Nagapure

Contact Number: [protected]

Product Details: [protected]

Location: Nagpur

Looking forward to a prompt resolution.

Regards,
Narayan Nagapure
Bodhala
[protected]
Location:Nagpur

On 1st April, 2025 – a complaint was raised for non-functional RO which was under AMC purchased for approx. 5200/- INR. Literally, being harassed by the Eureka Team/Service Centre for upto a month to fix a simple RO issue despite taken advance amount of an AMC legal contract. It was highlighted probably 6 time but no follow up started yet(26/04/2025) – Eureka’s accountability to Refund the loss incurred for their inability to fulfill the obligation under the AMC contract.
Had to purchase drinking water (20L can) for Family from outside market for over a month @~100INR each day. Chased Eureka Teams/Departments via customer Care on Calls. Refund (INR 3000/-) issue and all the services under AMC due from Eureka Forbes, hence lodged a consumer complaint for the same.

I have been booking complaints continuously for my Eureka Forbes Water filter from April 05th 2025 and it has not been attended to still.
My AMC was expiring on april 23rd and it went on asking me to renew the AMC and I did that also. in spite of repeated complaints, nobody has visited or attended to my complaint.

customer number [protected]

My self K.Raghavendra, i have purchased a water purifier of Your brand, i have purchased AMC and requested for replacement of filters. the request has been made on 15/04/2025, till date[protected] no body visited to replacement. i have taken this for my parents who are about 70years age. i have been calling from each and every day for completion of the work. till date no one visited.
i have irritated and got frustrated bacoz...

Dear Eureka Forbes Team,

I am writing to express my deep concern and disappointment regarding the service experience we have had today, despite being enrolled under the Gold AMC plan.

My elderly parents (aged 93 and 86) are returning to our Kolkata residence from Mumbai today, April 19th, 2025. The Eureka Forbes machine at our home has been non-operational since they left for Mumbai on April 1st. Given the critical need for clean drinking water upon their return, I proactively scheduled a service request through your app, selecting the preferred timing of 8:00 PM IST today, which was clearly listed as an available time slot.

As per the app, a service professional was assigned to our request (please find the attached screenshot for reference). I immediately contacted the individual on the number provided. To my dismay, he informed me that services in Kolkata are only provided till 5:00 PM IST and that night service is not available. His casual suggestion that my elderly parents could “manage the night with a few Bisleri bottles” was not only insensitive but also entirely unacceptable.

Following this, I received a call from a lady who identified herself as Nayantara Madam, apparently the head of the service unit. She stated that since the service personnel reside in distant locations, they are unable to attend to service requests in the evening. When I questioned this in light of the app displaying time slots till 9:00 PM IST, she promised to return my call. Unfortunately, her call came from what appears to be a virtual number, which I am unable to call back.

I am left with several questions that demand immediate clarification:

Why does the Eureka Forbes app offer service booking slots till 9:00 PM IST if the local team does not honor them?

Why is there a discrepancy between what your app promises and what the ground team delivers? Is the service department operating independently from the organization’s published policies?

What is the true value of a ‘Gold AMC’ if timely and committed service cannot be ensured, especially in urgent situations involving elderly customers?

This experience reflects a clear breakdown of process, communication, and customer commitment. I urge you to take immediate corrective action, not just to address this specific incident but also to review the systemic flaws that caused it.

I expect a written response at the earliest and a senior representative to ensure my service request is attended to tonight, as originally scheduled and promised via your app.

Yours Sincerely,
Gautam Chatterji

I have purchased Aqua guard Marvel NXT Water Purifier on Sept 20th, 2024.

Free service visit scheduled for 20th Mar 2025 was closed without attending.

Service Request CM[protected] raised on 26th Mar 2025 Closed without attending.

Service Request CM[protected] raised on 15th Apr 2025 Closed without attending

Service Request CM[protected] reopened by Eureka Forbes customer care on 15th Apr 2025 again closed without attending even follow up by customer care for four days.

I, Dr. Sachin Jadhav from Nashik (Maharashtra), am writing this complaint to bring to light the extremely unprofessional, negligent, and frustrating experience I’ve had with Eureka Forbes Ltd., regarding my Forbes SmartClean NUO Vacuum Robot, purchased on 29th June 2024, and still under warranty.

Timeline of Events:
🔹 28th March 2025:
I raised a service complaint (CM[protected] for a recurring issue...

I am writing to formally lodge a strong complaint regarding the AQUAGUARD SELECT NRICH RO+UV+MTDS unit purchased by us, which was under warranty until 28th March 2025.

The product began malfunctioning just two months after purchase, producing unwanted noise. Despite raising this issue during the free service period, the problem remained unresolved. Unfortunately, the situation worsened when water completely stopped coming from the outlet, and the reserved tank began to overflow and spill, creating a serious inconvenience and hazard.

On 4th February 2025, we reported the issue. A service technician visited, inspected the unit, and replaced the filter, charging us INR 5, 000 and claiming the issue was resolved. However, within less than 20 days, the same issue reoccurred, and the filter completely stopped working again.

We raised a formal complaint via [protected] on 20th March 2025, but to our utter disappointment, no one from Eureka Forbes has contacted us since then. Despite multiple frustrating follow-ups (all of which we have audio recordings for), no action has been taken till date.

We feel deeply cheated and let down by Eureka Forbes — both in terms of the defective product sold to us and the utterly negligent after-sales support. This experience has caused significant inconvenience, financial loss, and mental stress to our household.

We request an immediate resolution, including:

1. Full servicing or replacement of the faulty unit free of cost

2. Refund of the INR 5, 000 charged for the ineffective filter replacement

3. Written assurance that the issue will be permanently resolved

Please treat this as extremely urgent, failing which we will be compelled to escalate this matter through appropriate consumer grievance channels.

KUNDAN THAKUR
Service Request no.
CM[protected]
My Water Purifier stopped working and no water is coming hence I put up a complaint through their app on 27 mar 2025.
Nobody visited my place till the date.
I am having to buy mineral water from shops.
I have called many time to their helpline
Their answer is always same that we have highlighted your complaint and the executive will soon...

We have taken an  AMC for Aquaguard Select Enrich UV in the Silver AMC Category in February 2025. We were assured that a Technician would visit and change crucial components of the machine as part of the Maintenance Contract. Not a single Technician has visited the previous address at E/301, Bramha Exuberence , Kondhwa Khurd, Pune-411048. All attempts to file Service Requests met with a response that Service BP is not online. Since then we have shifted to A/19, Chaitraban Residency A CHS, S No 127/1, Aundh, Pune 411007. With great difficulty we could get the address changed in your record. Now, the Technician is appointed and he is not attending the complaint as there is no Kit provided by the Company. Now the position is that the aquaguard has stopped working and there is no water output. The technician has advised to keep the machine closed as it may get damaged. We are buying water of about Rs 250/- daily due to non-functioning of the Aquaguard machine on account of failure to honor conditions of Annual Maintenance Contract. The helpline provided is of no USE as they only take note of complaints and do not provide solutions. Neither is any Service Manager listed on your website, nor is an escalation matrix provided as is the case in reputed companies. Details of AMC:- ( 1). Name & Address not provided due to privacy concern (2) Customer ID: - [protected]  (3) Component ID: CA[protected] Serial No : [protected] (5) Complaint No CM[protected]

I am writing to formally escalate an issue concerning the Annual Maintenance Contract (AMC) I have with your agency, which has not been honoured as agreed. I entered a two-year AMC with your agency for the sum of INR 12, 000, which included the replacement of filters twice within this period.

Despite the terms of the contract, the filters have not been changed even once. Your agency claimed that the filters were changed in...