Eureka Forbes Complaints & Reviews

I am reaching out to you regarding my Water Purifier replair.

Model Name - Eden Water Purifier
My Customer ID - [protected].
Sr.No- [protected]

I had raised my complain on 21st April, Later again raised again.
My Complaint # CM[protected]
But no response.

I had similar experience last month. And i struggled to get a technician to repair. After 2 wks .. one...

Hi

I have aquaguard crystal nxt uv hot and cold water purifier model purchased on august 2022
It stopped working and service guy say pcb board need to be replaced after back and forth they said can’t repair as spare is not available.
And i have had paid for 2years amc after they told me if I pay they will fix.
Customer id [protected]

I am writing to express my disappointment regarding the unresolved issue with the delivery of the Aquaguard tap I purchased from Eureka Forbes. Despite multiple attempts to contact your customer care executives, my calls have either gone unanswered or have not resulted in any resolution. This has caused significant inconvenience, and it reflects poorly on the reliability of your customer support.
I kindly request you to look into the...

Dear Eureka Forbes Team,

I am writing this letter to express my extreme disappointment and frustration regarding the highly unprofessional and negligent service experience I am facing under my AMC (Annual Maintenance Contract) for the water cooler.

Despite being a loyal customer and holding an active AMC, your authorized agent Akash Enterprises has consistently failed to provide the promised service. Repeatedly, they have ignored my phone calls and messages. Additionally, I have escalated this issue multiple times by sending over 10 emails to your customer care team, but unfortunately, the response has been equally negligent. No service engineer has been sent, and no concrete action has been taken to resolve my problem.

This kind of indifference from a reputed company like Eureka Forbes is shocking and unacceptable. It clearly reflects a serious failure in honoring service commitments and in maintaining basic customer relationship standards.

I demand the following actions immediately:

Arrange an urgent visit by a qualified service engineer within 24 hours.

Issue a formal explanation for the lack of response and negligence by Akash Enterprises and your service team.

Ensure that future AMC services are provided without any further lapses.

If I do not receive a satisfactory response within the next 48 hours, I will have no choice but to escalate this matter legally through the Consumer Forum, social media, and other public platforms.

I expect immediate action on this matter. Kindly treat this complaint as extremely urgent.

Details:

Customer Name: Narayan Nagapure

Contact Number: [protected]

Product Details: [protected]

Location: Nagpur

Looking forward to a prompt resolution.

Regards,
Narayan Nagapure
Bodhala
[protected]
Location:Nagpur

On 1st April, 2025 – a complaint was raised for non-functional RO which was under AMC purchased for approx. 5200/- INR. Literally, being harassed by the Eureka Team/Service Centre for upto a month to fix a simple RO issue despite taken advance amount of an AMC legal contract. It was highlighted probably 6 time but no follow up started yet(26/04/2025) – Eureka’s accountability to Refund the loss incurred for their inability...

I have been booking complaints continuously for my Eureka Forbes Water filter from April 05th 2025 and it has not been attended to still.
My AMC was expiring on april 23rd and it went on asking me to renew the AMC and I did that also. in spite of repeated complaints, nobody has visited or attended to my complaint.

customer number [protected]...

My self K.Raghavendra, i have purchased a water purifier of Your brand,  i have purchased AMC and requested for replacement of filters. the request has been made on 15/04/2025, till date[protected] no body visited to replacement. i have taken this for my parents who are about 70years age. i have been calling from each and every day for completion of the work. till date no one visited.Â
i have irritated and got frustrated bacoz...

Dear Eureka Forbes Team,

I am writing to express my deep concern and disappointment regarding the service experience we have had today, despite being enrolled under the Gold AMC plan.

My elderly parents (aged 93 and 86) are returning to our Kolkata residence from Mumbai today, April 19th, 2025. The Eureka Forbes machine at our home has been non-operational since they left for Mumbai on April 1st. Given the critical...

I have purchased Aqua guard Marvel NXT Water Purifier on Sept 20th, 2024.

Free service visit scheduled for 20th Mar 2025 was closed without attending.

Service Request CM[protected] raised on 26th Mar 2025 Closed without attending.

Service Request CM[protected] raised on 15th Apr 2025 Closed without attending

Service Request CM[protected] reopened by Eureka Forbes customer...

I, Dr. Sachin Jadhav from Nashik (Maharashtra), am writing this complaint to bring to light the extremely unprofessional, negligent, and frustrating experience I’ve had with Eureka Forbes Ltd., regarding my Forbes SmartClean NUO Vacuum Robot, purchased on 29th June 2024, and still under warranty.

Timeline of Events:
🔹 28th March 2025:
I raised a service complaint (CM[protected] for a recurring...

I am writing to formally lodge a strong complaint regarding the AQUAGUARD SELECT NRICH RO+UV+MTDS unit purchased by us, which was under warranty until 28th March 2025.

The product began malfunctioning just two months after purchase, producing unwanted noise. Despite raising this issue during the free service period, the problem remained unresolved. Unfortunately, the situation worsened when water completely stopped coming from...

KUNDAN THAKUR
Service Request no.
CM[protected]
My Water Purifier stopped working and no water is coming hence I put up a complaint through their app on 27 mar 2025.
Nobody visited my place till the date.
I am having to buy mineral water from shops.
I have called many time to their helpline
Their answer is always same that we have highlighted your complaint and the executive will soon...

We have taken an  AMC for Aquaguard Select Enrich UV in the Silver AMC Category in February 2025. We were assured that a Technician would visit and change crucial components of the machine as part of the Maintenance Contract. Not a single Technician has visited the previous address at E/301, Bramha Exuberence , Kondhwa Khurd, Pune-411048. All attempts to file Service Requests met with a response that Service BP is not online. Since...

I am writing to formally escalate an issue concerning the Annual Maintenance Contract (AMC) I have with your agency, which has not been honoured as agreed. I entered a two-year AMC with your agency for the sum of INR 12, 000, which included the replacement of filters twice within this period.

Despite the terms of the contract, the filters have not been changed even once. Your agency claimed that the filters were changed in...

AMC renewed on 3.3.2025
AMC No. SO[protected]
Complaint CM[protected]
AMC service not attended till date.
As given to understand on 4.5.25, the AMC service request CM[protected] is cancelled by the service head without my involvement to do away with the delay he had caused with false reason as remark.
Further, a new request is created on 21.3.25 again not attended but was cancelled on 31.3.2025. Ref. CM[protected]. This also is cancelled further with same un-true reasons.
Subsequently on 31.3.2025, one more complaint is registered by EU service team Ref CM[protected], again is not attended till date.
Overall delay is more than 32 days against their stated policy of 24 Hrs for completing such complaints.
I had paid the amount online for the AMC renewal and got it on 3.3.25 but the related service, change of filters, etc. is not yet done.
My repeated requests to customer care 53 nos. and around 16 emails are not yielding fruits.
Request for immediate service or pay for the losses and mental torture incurred for their delay, refund of the AMC with penal interest and proper action on the service team so that they will abstain from cheating any more customer.
Customer care executives go on promising action within 24 Hrs. but no result till date.
The customer grievance team is again giving false promises and information on the service complaints cancellation.

I am suffering from the leakage issue of the RO filter for the last four months.
Already 4 times the service personals attended the issue. But it fails again and again and the leakage continues to happen very often. The service personals are incapable of solving the issue.
Recently on wednesday I lodged a complaint for leakage but no one attended the issue till date. I contacted the local agency on No.[protected]. and requested...

Hi I am rajesh kumar. I am customer of eureka Forbes from last 1 years.i have complained on 28 march 2025.many times talk to customer supervisor name anu, praveen, abhijit but no one resolved my problem.only give wrong commitment.i and my family facing water problem from last 5-6 days.
My complained no-CM[protected]
Pls do the needful
Take action against this.
Regards
Rajesh Kumar
[protected]br...

1. I'm having model: Enhance RO+UV+UF Water Purifications System. My previous AMC was completed in 28th Feb, 2025.
2. The person came for servicing on Last Oct, 2024 informed that your AMC will be completed soon. Repeatedly asked that a good schem is running. Please pay the amount for 3 years, which will be benefecial. I have expressed that the product under AMC till Feb, 2025. He expressed that it will be implemented after February,...

I ordered this product AQUAGUARD RITZ WATER PURIFIER on February 6, 2025, from the AquaGuard website under an exchange offer for my old AquaGuard water filter. The product was scheduled for delivery on February 9, 2025.

Since we needed drinking water, we had not yet dismantled the old water filter. The delivery person assured us that he would return later in the evening to complete the delivery and collect the old unit. However,...

Hi
Even though my friend recommended not to buy Aquaguard as they will take a month for any kind of service, still i bought it and now I regret.

I am waiting for the installation of the product since I bought and no updates what so ever. No one assigned & nothing scheduled.

I called them several times, but nothing changed.

Service Request no :CM[protected]...