Eureka Forbes — Cheating in AMC

Sanjeevb_sharma

from Ahmedabad, Gujarat

Address:	380005
Website:	RO total Reviva

. I have RO total Reviva since 2010 and AMC continue since 2010 with out fail. I am surprise when Your service engineer connect me 2 or 3 times for last service of my RO system from Dec 2015, He is interested only in renewal of AMC I m said no every time, He come today and said that he comes for last service of my RO, He nothing do only clean outer filter connected from stop cock ( out side of RO system ) and said your AMC completed on 15/03/2016. I checked from my old AMC bill as detail below, I Purchase RO total Reviva on 16.04.2010, but AMC date not related with 16.04, is your AMC valid from the date of renewal whether you renewal before the expire period.
I think your are interested only in AMC contract only, when customer given money their service is not good. and your dealer has behave as collection agent.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Sanjeev,

We regret the inconvenience caused to you. Request you to share your contact details/ complaint no/ customer ID to help us resolve your issue at the earliest.

Regards,
Eureka Forbes Team

Sanjeevb_sharma

from Ahmedabad, Gujarat

where I shear my detail. your customer care service is bad they given my self number to me when I ask for yor senior contact detail, wer I connect pl gives senior officer's connect number

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hello Sanjeev,

Request you to share with us your contact details/ complaint no/ customer ID as it will help us trace your issue and resolve it at the earliest.

Regards,
Eureka Forbes Team