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Eureka Forbes

Eureka Forbes — Complaint not attended for 3 days

Address:560103
Website:www.eurekaforbes.com

My water purifier went faulty on Sunday 28th Feb and I had registered a complaint on their call centre no 39883333 vide complaint no 85901950 with the assurance of complaint being resolve within 24hrs. 3 days have passed and no one has bothered to even call back. My repeated calls to call centre are resulting in the every day assurance that your call is being escalated and has been taken on high priority but no call or resolution yet
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Eureka Forbes customer support has been notified about the posted complaint.
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Comments

Hi Krish,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Reply
Eureka Forbes customer care- complaint not rectified
Eureka Forbes Aqua GENIOUS PURIFIER stopped pumping water into tank and service light is on. Upon complaint on 29 Feb, vide.[protected], Jagdeesh from MS Palma, Bangalore north came and took away PCB from purifier, promising o return in two hours at 1130 am on 02 March 2016. Till now no trace of him and no communication to my regd.ph.[protected].
Informed customer care pm 02/03 and again on 03/03, but no action till now ie. 2030 hrs on 03/03/2016.
Required immediate return of pcb and set right the unit which is under AMC
Commander NVB Rao
Reply
Hi Krish,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.
Reply

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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