[Resolved]  Eureka Forbes — INSTALLATION BY UNAUTHORIZED AGENT

Address:

Visakhapatnam, Andhra Pradesh

PURCHASED AQUA GUARD DUO ON 11/06/2012 FROM EUREKA FORBES LTD, D.NO[protected], GURUKRUPA, SRI GURUCHARAN MARGAM, NR. GURUDWARA JN, SEETHAMMADHARA WEST, VISAKHAPATNAM 530013. PH NO.[protected] I SHIFTED MY RESIDENCE ON 03 DEC 2013, CALLED THE ABOVE ADD. FOR INSTALLATION, MR CHANDU, NO.[protected], CAME AND FITTED THE PERFECTLY WORKING PURIFIER AND CHARGED ME RS 350/- AFTER 4 HOURS ALSO THE TANK WAS NOT EVEN AN INCH FILLED, SO CALLED MR CHANDU, WHO INTURN SAYS THATS NOT MY JOB. AGAIN CALLED ABOVE ADD . RECEPTIONIST TOLD TO ME THAT CHANDU'S JOB IS OVER. SO I CALLED CUSTOMER CARE EXPLAINED THE SAME AND LODGED COMPLAINT NO. 74193291, ON BEING ATTENDED BY TECHNICIAN ON PHONE CALL FROM [protected], TOLD THAT HE WILL CHARGE RS 425 TO ATTEND THE PROBLEM CREATED BY UNAUTHORISED PERSON FROM ABOVE MENTIONED COMPANY, SR TEAM LEADER MR SRINIVAS REDDY WHO ALSO ARGUED AND ENDORSED THE SAME AS TOLD BY TECHNICIAN . MY COMPLAINT IS THE PROBLEM CREATED BY UNAUTHORIZED PERSON'S INSTALLATION WHO CHARGED RS 350/-. IS BEING CHARGED AGAIN RS RS 425/ FOR RECTIFICATION BY AUTHORIZED PERSON AS TOLD BY MR SRINIVAS REDDY. PLZ DONT TARNISH THE BRAND NAME AND TAKE SOME STRICT CORRECTIVE ACTION FOR CUSTOMERS SATISFACTION.