Eureka Forbes — local filter given instead of original eureka forbes aquaguard filter | |||
I have purchased Aquaguard Enahnce UV+RO from Devi International, Jayanagar. Once they delivered that, have register for installation. One person came named Prashant ([protected] and [protected]) from Aquaguard. He did the installation and have asked him to install one extra filter for mud cleansing. He has installed one local filter saying it is aquaguard original filter, he charged 950/- INR for that. And from day one there was leakage of water from it. have called him to fix this he told he'll come and fix.but he didn't came. After waiting almost one week have register a request for issue through customer care. The next day another person came from aquaguard he told this is local filter.he fixed the problem.And he told original aquaguard filter comes in 700/- INR only, and also has Eurekaforebs written on it. Have spoke to another person achutan([protected]@eurekaforbes.com) from aquaguard, he is a manager but he said we can not help you on this and he don't know prashant. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi,
I have registered complaint on your customer care, although at last of the complain call have asked her for complaint/ticket number. She didn't tell anything and hang up the call.Because of the brand name(Aquaguard) only have paid huge amount for this product but again due to it's bad service, I am suffering.
It would be very nice, if you resolve my problem, changing my external filter to original one and giving my remaining money back.
Awaiting for your positive action on this issue.
Regards,
Vinod Singh
I have registered complaint on your customer care, although at last of the complain call have asked her for complaint/ticket number. She didn't tell anything and hang up the call.Because of the brand name(Aquaguard) only have paid huge amount for this product but again due to it's bad service, I am suffering.
It would be very nice, if you resolve my problem, changing my external filter to original one and giving my remaining money back.
Awaiting for your positive action on this issue.
Regards,
Vinod Singh
This is my cell number : +91-[protected]
Hi,
If you are not going to do anything then why this hell ****. After your acknowledgement. I did not see anything is happening towards resolve my issue.It's been a week.
If you are going to give this kind of worst service, then better we would prefer other purifier and also suggest people do not go for Aquguard.
If you are not going to do anything then why this hell ****. After your acknowledgement. I did not see anything is happening towards resolve my issue.It's been a week.
If you are going to give this kind of worst service, then better we would prefer other purifier and also suggest people do not go for Aquguard.
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We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team