[Resolved]  Eureka Forbes — More than a month still not attended

Address:

560068

I had purchased New Aquaguard Reviva RO+UV+TDS on Oct 2015. Nov 20 the Product stopped working as no water was coming on the Tap. I had called the customer care and Registered a complaint. After 3 days a technician came and told that there is a defect in PCB/Electronic part and needs replacement. Today is 29th of Dec and no one bothered to attend this complaint. Since then I have been calling Customer care every 2 days and i.m getting the same response that " it is been escalated.", "Its is been taken on Priority" But nothing happens no one calls and no results. Sometime the executive keeps me on hold for 5 to 10 min and the call gets cut. Sometimes the Executive will cut the call without even ending it. They never let me talk to manager. Every time i will be told that the issue will be rectified in 2 days and it never happened for the past one month. Why is your team so weak in rectifying the issue for more than a month. The product is defective then action needs to be taken to replace it. If you don't want to provide support then take your product back and give back my money. This is my worst ever experience with a customer support team like yours. I have already wasted more than Rs 2000 for getting water from outside and more than 500 for calling the customer care. I.m very much frustrated with the service and do not want to proceed with your product further