Eureka Forbes — Motor replacement issue - customer have amc | |||
This is for service request number [protected], assigned to anup patro for motor issue with ro water purifier. Its been more than 20 days we have loged compaints for the issue we were facing with our water purifier. Solution given by engineer suggested motor replacement and with the feedback that he will come back with new motor. Waited for almost 7-8 days with daily followups over call, finaly the day reached when eureka engineer came with motor. Since we have taken eureka forbes amc which is of cost approx. 8000 rs, eureka forbes sent an used repaired motor with a comment that they cannot provide new motor for amc customers.. Wow.Intrestingly when we checked motor it was of low power which is not compliant with the water purifier we have installed. So again engineer went back with the comment that he will bring new motor after 3-4 days. From now no action taken by eureka forbes. Did multiple followups via call to engineer, customer care but all in vain. Is this type of service being provided by eureka forbes?? Pathetic service.. Seems brand value for eureka is going down day by day. They are just harassing their customers.. Poor service.. Customer care are attending call from home and they dont have any suffient information with that they can help their customers. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Eureka Forbes team,
Engineer visited and replace a motor which is not compatible to my RO device. Due to this it is taking 9-10 hours to fill Eureka device with RO water and sometimes motor stop working and resulting in no water input/output
Is this kind of service you are giving after submitting serious complaint here?
Engineer visited and replace a motor which is not compatible to my RO device. Due to this it is taking 9-10 hours to fill Eureka device with RO water and sometimes motor stop working and resulting in no water input/output
Is this kind of service you are giving after submitting serious complaint here?
Dear Customer,
We have received feedback from our service team that your issue has been resolved.
Do let us know if we may be of any further assistance.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Do let us know if we may be of any further assistance.
Regards,
Eureka Forbes Team
Eureka Forbes Team,
This issue is not resolve till now.
As i mentioned before, the motor replaced is not compatible with the device and is stopped working again.
As per written commitment by your engineer, we should receive motor by today.
However, the number provided by your engineer are invalid numbers.
Its been more than one and half month, we have been suffering with the RO issue with no correct resolution, we are planning to contact consumer court. Your company is harassing us from last one and half month and has impacted our life as well.
This issue is not resolve till now.
As i mentioned before, the motor replaced is not compatible with the device and is stopped working again.
As per written commitment by your engineer, we should receive motor by today.
However, the number provided by your engineer are invalid numbers.
Its been more than one and half month, we have been suffering with the RO issue with no correct resolution, we are planning to contact consumer court. Your company is harassing us from last one and half month and has impacted our life as well.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team