Eureka Forbes Complaints & Reviews

Though I had entered into an AMC for 3 years with your company for Aquaguard Water Purifier but even after a lapse of one year I am yet to get my first service in spite of repeated reminders to your local dealer. Please resolve my problem at an early date or I will be forced to go to consumer forum for redressal. Scanned copy of AMC attached. Contact address: Joydeep Das House of Dr Rudra Kanta Das ADP Road, Christianpatty, Nagaon-782001, Assam Mobile : [protected]

Sir/Madam, as per above subject i have taken your product AQUAGUARD CLASSIC two months before and still no installation of the product is not yet complete, i am regularly following with sales executive's of hubli office karnatka, india nobody attending and responding, i never seen these type worst service anywhere in the world, manyu time i called the office they are not responding and ready to give the complaint register number and any procedure are maintaining of customer quarries, after n number of times i have forcibly taken the complaint register number as follows 310919. i done big mistake of choosing eureka forbes product now i am aken above said product without any demo done, water is coming with bad smell kind request please sort out the complaint at the earlies.t

Eureka Forbes Aquaguard RO Reviva I did purchase water purifier Reviva RO, With in a span of few months filter stopped working, I had run around to find a technician to get it repaired .After few days, post repair, now system has stopped responding and none of them at the call center(Req.ID-[protected])are bothered to looking at the request its been 5 days since I have raised the request. every time they call they try to give a new request id and tell me it will be looked in to it . Felt like not to buy any of the Eureka Forbes products as I have using most of the their products as they just work fine until product demo and grab money.I still insist my friendly users not to buy any of they products as they don't respond to you later - regards, Kiran

I have register complaint against machine Enhance UV on 9th of August . From that date till 19th of august problem was not solved ( technician have not visited). On 20th EF person visited and repair the machine.Immediately after repair. I call that person because one more problem has been added during repair of machine, that is indicator fall inside the machine and was glowing inside instead of outside( it is really ridiculous the way machine buildup ). I have called that same person several times but he replied only once and told me " I will come tomorrow morning at 10.30 am. However when I called again at 10.30 am, again same issue. He have not responded to any call. Then i have called there so called leader Mr. Thakur and he told me problem will get resolved today in any case. Therefore i have waited for whole day (21st Aug) but all in soup. No person visited for the repair of problem created by themselves. Next day i called their so called leader but again the same issue, he also started disconnecting my calls. I'm really in trouble. Now i have lost my patience. If my problem does not get solved today .Imay seek new machine or refund of total money .some few people / their team putting EF in trouble and this is not good for EF. PS. This is new machine purchased just 45 days before. Regards, Sunil Datey

I purchased 2 Aquasure UV+RO, one at my residence at 19/2 Biswas para lane and another at my daughter's flat at 33 Sarat Pramanik Lane, both at Ranaghat and under AMC. The machine at my daughter's flat never serviced properly in spite of having AMC. 1) Machine at my Daughter's flat has gone out of order and not attending by the service provider for the last 4/5 days, in spite of several reminders over telephone. It happened in previous occasions...

I paid 3.75 lakhs in Dec, 2012 for home security, sensors, cameras. Since last 6 months, I am trying to get the equipment delivered. I am getting in bits and pieces since then and at this point I am yet to receive 20 occupancy sensors. I have tried to contact Thomas Jha (Ph-[protected]). He hardly takes calls and when he accidently takes it, tells me that he will either get back tomorrow or in 5 mts but never gets back to you. My patience is running out and wonder if I should consider legal action for undelivered equipment and cheating.

I had aquaguard machine from last 6 years, i did annual maintenance contract with them for free replacement of spare parts and service for 1 year on july 2014 for which i paid 4300. But till date they didnt replace machine candels. When i call they said tomorrow, dday after tomorrow like that only..

i did buy a auagard RO + UV in jaipur, rajasthan location ..i have send mine complaint to on [protected] and your local office ..but sitll i did not get any calls and response your side, ... i rquested to kindly send your macinic or eng. to attanded the complatine ID: id ..[protected] model no. [protected]

I purchased an aqua sure water purifier and no one from company has even turned upto install my machine. Inspite of repeated reminders and mails no response from anybody. I have asked for contact details of customer service head and not providing that too.

I had purchased a Aquaguard enhancer RO+UV around month back and it has stopped working after week . Later I registered a complaint[protected] with Aquaguard customer care on 29th July 2014 best part is till NOW IT IS NOT RESOLVED . • Customer care only appologises and they are not taking any responsibility • Sales person and area service managers are very arrogant and irresposible respectively • Engineer came and dismentled and kept it and nobody is working on it . Such an bad service from these guys I really paying price for purchasing this product . I am really not sure where to go from here to fix this  Regards, SB

Respected sir.

I purchased a aquaguard from you on 02/07/2014 vide cheque no 35 dated 02/07/2014 bank of baroda, pratapnagar

You gave me a advance receipt on the spot no is 29553 date 02/07/2014. So many times i requested for bill/voucher on mobile to shri pravin patel sr team leader vadodara gujrat, a e mail request also done to shri pravin patel a week ago but till date i have not received bill voucher but till date i have not receipt please send me receipt immediately.

Thankyou

From

A r gupta

B 49 manglam co hou so near padam park, near new era high school opp novino makarpura road

Vadodara gujrat
Mobile [protected]

though agreement to give service including parts as said for my Infinity at contract no [protected] dt 16.01.2013 but practically it is seen that it has provided only one time in last two years and at present we are totaly unprotected from this side for that too from customer [protected]

I have got one eureka forbes aquaguard (reviva) filter machine installed at my home, 6, deshbandhu road(East), kol-35 from 2008. But this year i have faced a horrible and unbearable situation of non-availability of drinking water. The machine is under AMC from 11.06.2014 and valid upto 10.06.2015 and remained out of order frequently. I put up complaints on .. 11.06.2014, 21.06.2014, 14.06.2014, 16.06.2014, but all my efforts went in vein. I am still now suffering from non-availability of drniking water. According to your executives all the connectors along with adaptor have to change to resolve the problem but it will take few months because of non-availability of spare parts. so, please resolve my issue and help my family along with my child to get drinking water ., debasree banerjee, [protected] / [protected]

Dear senior managment of eureka forbes, I have registered a complaint 77317986/77555282, which is yet to get resolved for a month now. I must say that the customer care is trained so well not to get anything resolved. The senior executives are genius who promise to get things resolved in a day but they make sure that the day never comes. Since I cannot use the product anymore, i am planning it to put it in my drawing room as showpiece. Unfortunately till now i could not find a "showpiece" made of scrapped eurekaforbes water purifier. Pl. send me any designs if you have. And funny thing is that i met a executive who promised me to get a new one installed in two days. I am really figuring out if i should get a newone installed right next to it, so that my old purifier does not feel lonely. Well when i brought the purifier last year the sales executive said that the water will be so clean that I need not use mirror. Now the water is dark brown which is coming unfiltered. He made sure that he sell the product without even willing to explain its limitations. When i spoke to one of your super intelligent service person, he said the dark brown water is highly pure and can be given to kids without fear. He promised to get the machine fitted with some filter for extra cost, for which he came never. Due to such performance of the entire team and the poor machine, I have decided it to gift it to any of your company head. Unfortunately I don’t know the address. Can you pl. help me find address? And pl. forget about servicing the machine, I am fedup of fake and useless promises of your entire eureka forbes team

My machine is under AMC .My complaint has been registered at Sambalpur vide Sl No 153 dated 08.08.2014. The issue has not been resolved till date. and I am suffering a great due to non availability of drinking water. How long can I manage by purchasing mineral water from the market? As you know, once we are used to drinking water from Aquaguard, it will not be possible to drink the normal tape water. I am informed that the delay is due to non availability of required spares and the same is likely to take some time. In fact, I wonder, as to how the transfer of spare from one area to other area can take so much of time when the courier availability is so fast and reliable. I must say that the customer service in Tata's group has relegated from top piority to down below yielding the priority in favour of PROFIT. I once again request you to please look into the matter and resolve the issue at the earliest. regards, CA.Dileep Agarwalla C/O- Dr Braja Mishra Friends Colony, Sourav Vihar Burla, Sambalpur.

I bought an AMC for my Aquaguard Reviva model RO on 2nd June 2014. It has been more than two months now and several complaints but I have not received a resolution. There has been no candles replacement till date and the service guy who had come did something to the RO after which the water alert has stopped functioning and the storage leaks all the time and overflows and wets my kitchen. The set has also not been installed properly. Such pathetic and horrible is their customer service quality that despite repeated reminders, I have not got any result. They have fraudulently charged me for the AMC without giving any service therefor. Escalated this to their Service incharge of my area but to no useful end.. Horribly pathetic is the word which can describe this fraudulent behaviour.

I am using Aquaguard Reviva RO water purifier Unit Sl.No. 6012162 from 20.3.2014 . In between there was little problem of membrane leakage but the problem was not sorted out by Technician. Technician Mr. Garg told that it is not available right now but he will bring next week and get it changed. Then Technician changed membrane without any number on 12.7.2014. I asked to change it by company membrane. Then he told that within a week company will send new membrane on my address to change it, then I will replace the same. I trusted him but till date 13.08.2014 he didnt came when i called him he are not responding. I am very sorry to write complaint that how indian people get purified water with the assurance like this dealer. Kindly suggest him to provide good services and not loss faith of the consumers of the company.

Dear Sir, I have got one eureka forbes aquaguard RO filter machine install in my residence (C-35, JVV, Salt Lake, Kolkata). The machine is under AMC for 2 years. the machine remains out of order frequently. I put up a complaint at 08.05 am this morning but till now (6pm) nobody turned up. Docket no.[protected].05 am) and another[protected] am). There are 5 members in my house and it is difficult to remain without drinking water that is why I spent a significant amount on AMC of RO machine. I cannot expect this sort of negligence from a reputed company like Eureka forbes. May I therefore request you to look into the matter and ensure that Eureka forbes provides appropriate customer care. Thanking you, Lt. Col. A K Das Email: [protected]@yahoo.co.in

I had purchased Aqua Sure elegand RO model on 8/8/14 and was told that the purifier will be installed with in 48 hrs. Till to day no one has come to install the same. The verification No given by the help line is 90121450 and also I made an online complaint on 12/8/14 and I was given an Eureka Service Request No as B317C89181. Please do needful.

I have an aquaguard RO REVIVA and its product ID is [protected]. I had a 2 years service contract valid from18/07/2012 to 16/07/2014.I renewed the contract on 29/07/2014 for another 2 years valid from 29/07/2014 to 28/07/2016. The person who visited me for renewing the contract promised me to change the filter cartridges the next day. No one has turned up till date. I have made several complaints at their service help line at[protected]. Every time I make a call, the customer care (don't care) executives give a complaint no and I have dozens of them. They tell the same thing like parrots. There is no feed back system on the current status of our complaints. It has been 15 days since I renewed the AMC and we've been drinking water with high TDS. syed mohideen k.s.h