Eureka Forbes — Product Not Delivered

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Mumbai City, Maharashtra

I purchased Dr. Aquaguard Compact from Eureka Forbes official website on 14th June. Product was delivered within a week but the installation engineer visited only after a week that too after chasing at least 10 times on customer care. The engineer told me that this product will not fit in the kitchen due to some technical issue in the product. He advised me to order the higher version of it. He said you have to call customer care to get the product replaced. It took me 3 days to get the right contact number. Again after continuous chasing my product was taken back on 4th July with a commitment that new product will be delivered within 5 working days. Since then I have not received even a single call from Eureka Forbes.I have called several customer care numbers since then but every time I get a standard response that we have escalated it to sales department. They gave me 2 contact numbers who are supposed to be sales head. Vineet Jain ([protected]) and Bharat Motwani ([protected]). Both of them never pick up the call or reply on message. I am unable to express the trauma that I am going through. It takes at least 30 mins to connect to customer care and even if I manage to connect they dont have any satisfactory response. I am on the verge of lodging a legal complaint against Eureka Forbes. Details, Customer ID: [protected] Transaction ID: [protected] Name; Anjana Beswal Mobile: [protected]/[protected]