Eureka Forbes Complaints & Reviews

Dear sir, I having one REVIVA RO Water purifier in the name of P.USHA, W/O R.THIYAGARAJAN, CYNDICATE NAGAR, CHINNANDAN KOIL STREET, KARUR.CELL NUMBER [protected] and also having valid AMC.Before 6 months the machine was not working and i made complaint thro costumer care center.service person came and said that RO PUMP, WEIGHTSENSOR, BASEPLATE are damaged and the parts are replaced thro AMC.Now the service came and said that company was rejected the AMC claim and he wants remove the replaced parts.now what can i do? and what is the meaning of AMC.please reply with in 7 days, other wise i go to the consumer court for AMC clim.

i purchased booster model water filter in october when i purchased it i was promised by the sales officer mr. sandeep shedekar a cover for the filter and that he would come and monitor the efficacy regularly its been 2 months when i called mr sandeep he said he cant give me the cover as it is out of stock again after a week when i called him he said its not fittinf in his budget so he cant give me the cover and said that he was very busy to even come for service check i feel this is very unprofessional on part of eureka forbes and the sales officer is very rude would like an action immediately i have also put a complaint on the helpline on 3rd dec still no action my complaint number is 89064474

Dear sir I am here to complaint you that, I have ordered one filter for my aquasure filter. I have called to your consumer service station 2months ago. Every time madam replied me filter is not available. I have done many calls and done many requests from two months but always got same reply. Today again I called to station which is situated in jabalpurand they said they have filter but not providing me because I refused to gave them 200rs charges as service charges. As I have changed many times my filter and never charged before. I am requesting you to do necessary action and relief me because without filter water very difficult to live because our area groud water is so poluted.

PURCHASED AQUA GUARD DUO ON 11/06/2012 FROM EUREKA FORBES LTD, D.NO[protected], GURUKRUPA, SRI GURUCHARAN MARGAM, NR. GURUDWARA JN, SEETHAMMADHARA WEST, VISAKHAPATNAM 530013. PH NO.[protected] I SHIFTED MY RESIDENCE ON 03 DEC 2013, CALLED THE ABOVE ADD. FOR INSTALLATION, MR CHANDU, NO.[protected], CAME AND FITTED THE PERFECTLY WORKING PURIFIER AND CHARGED ME RS 350/- AFTER 4 HOURS ALSO THE TANK WAS NOT EVEN AN INCH FILLED, SO CALLED MR CHANDU, WHO INTURN SAYS THATS NOT MY JOB. AGAIN CALLED ABOVE ADD . RECEPTIONIST TOLD TO ME THAT CHANDU'S JOB IS OVER. SO I CALLED CUSTOMER CARE EXPLAINED THE SAME AND LODGED COMPLAINT NO. 74193291, ON BEING ATTENDED BY TECHNICIAN ON PHONE CALL FROM [protected], TOLD THAT HE WILL CHARGE RS 425 TO ATTEND THE PROBLEM CREATED BY UNAUTHORISED PERSON FROM ABOVE MENTIONED COMPANY, SR TEAM LEADER MR SRINIVAS REDDY WHO ALSO ARGUED AND ENDORSED THE SAME AS TOLD BY TECHNICIAN . MY COMPLAINT IS THE PROBLEM CREATED BY UNAUTHORIZED PERSON'S INSTALLATION WHO CHARGED RS 350/-. IS BEING CHARGED AGAIN RS RS 425/ FOR RECTIFICATION BY AUTHORIZED PERSON AS TOLD BY MR SRINIVAS REDDY. PLZ DONT TARNISH THE BRAND NAME AND TAKE SOME STRICT CORRECTIVE ACTION FOR CUSTOMERS SATISFACTION.

Hello there, We have purchased water purifier(Booster) before 4 days ago. At the time of demo sales person did not said that the model will be functioning very loud. I called in customer care nos and also talked with Mr. Tapan shah but I have not received any replay than after. I told sales person that I do not want this machine he said you have talked with the company person. But who is the company person ? where we have to complain. We didn’t even receive a bill and our payment check is cleared.Product is purchased by my brother name(Dushyant, Jamnagar).I have purchased on 26th Nov 2013.Again i got another fellow nos.i called him.his name is alfred.I told him every thing.but he said that all the fault of my mother that she has choosed this model i told him that my mother is 60yrs old.the sales guy came has told that this model is best for you.so my mother said ok than install it.than after the next day water came in blue color so again my mother called sales guy than he told that this colour water will come for two to three days.and mother told him that is machine is very loud like mixer grinder.than he told that this will work like this only.so if I will not get any replay form the company than definitely I have to go in consumer Please suggest i can come out of this. Regards, falguni

Our new aqua guard purchased on 17th August 2013 through Infinity dealer at Barbil, Jharkhand is giving repeated problems. The dealer has taken the machine over a week back .This should be immediately replaced with a new machine. Thx Sanjay Virmani [protected]@tatasteel.com

Dear sir, I am not getting proper response or service from ur company even after so many complaints last 30 days. Your tamilnadu customer care is so hope less, they are not bothered to give prompt service to an old customer like me, my friends. We are really suffering a lot after buying water purifier from ur company. We are informing our corporate office not to give permission to ur company in our township, office premises. water purifier model : innova. Complaint nos.74110629, 74033139. If not attended within 24 hrs all of my friends, me are updating the bad response provided by u on all Social Networking Sites. Customer care executives are disconnecting the calls while conversation even I am online. My contact nos are available in complaint nos. Attend immediately. Urs, Raj

We have been facing issues with WATER FILTER (AQUALFLO DX) filter since last 6 months. We have registered complaint 4 times at least. But every time we register complaint for getting filter changed, we face very bad response. Now we are regretting having been purchased this product and its false contract of three years service! Service is very bad.

Dear Eureka Forbes team, Apropos my complaint dated 18th Oct'13, regarding non functioning of water filter and its replacement, I would like to inform you that Mr. Naresh (tel No. [protected]), an executive from Eureka Forbes team had visited us, and rectified the machine for the time being, but haven't replaced the machine as requested, stating that the machine can only be replaced if it malfunctions within a month of purchase. I would like you to provide me with a documentary proof regarding the same, as this was not mentioned to me during purchase. I will not accept any such product from a reputed company like "Eureka Forbes", supplying a machine which had to be rectified twice from the date of purchase. Please revert with clarifications.

I have purchased Aquaguard Total Infinti two and half to three years back. Your service person has fixed the water purifier and told that when the water stops coming you have to replace the filter. On 18/05/2013 the water stopped coming and called Mr. Krishnappa ([protected]) on 20/05/2013 told him the water is not coming. He told will send one of his representative to check. On 20/05/2013 Mr Ramu ([protected]) had come to my house around 3:30pm and first time the water purifier has been opened and checked, when he opened he said that only one filter is there inside it suppose to be two filter, my sister immediately called me and informed. I immediately called Mr. Krishnappa along with Ramu, I took them in conference call, in the conference call Mr. Ramu said that only one filter is there inside the water purifier, in the conference call I said to Mr. Krishnappa about the defective he said to speak to sales team without mentioning the name of the sales team. As a customer how will I know whether there should be one or more filter inside, while taking your product you are not opening and showing what are there inside the water purifier. In this three years I have not called any one to check the water purifier. Yesterday when i was going through the manual, in the manual it has mentioned 2 free service which I have not opted. On 20/05/2013 called your customer care No.[protected] four times, each and every time it use to take more than five minutes to get connected to your person in the customer care. When I start explain the problem to them it use to get disconnected and your customer care said some technical problem due to which it is getting disconnected. I told them if so you should call back to the customer, they said they do not have the facility to call back. Fourth time tried calling, I would able to explain her the full problems after that she connected me to another person, who is her senior, After explaining him, he had given me an complaint number 71442524 and a number to call and speak ([protected]) this number belongs to some one else who no way connected to your company. Again I called your customer care then they gave me a different number ([protected]) which was belonging Mr. Bhrama Raiappa, I tried calling the number but could not able to reach. On 21/05/2013 tried calling the above number ([protected]) which belongs to Mr. Bhrama Raiappa an employee of your company and explained him the laps what your company has done in the product which has been sold to me and he said that this is the first time he his hearing this kind of complaint from customer. A mail has been send to Mr. Bhrama Raiappa, Dinesh and Customer care id on 21/05/2013.(vp.[protected]@eurekaforbes.co.in, dinesh.[protected]@eurekaforbes.com and [protected]@eurekaforbes.com). Under this circumstances, as a customer I am really concern to those customers who has purchased your products and have been using without knowing the defective inside the machines which has been sold by your company. This is nothing but CHEATING THE CUSTOMER WHO TRUST YOUR BRAND AND YOUR PRODUCTS. My self and my family are drinking impure water for so many years, trusting that the machine is giving us safe drinking water. My mother was complaining about the purity of the water and some time even the taste of the water was different and we would have faced some health hazard as well. We have purchased a defective water purifier and have been using without knowing. So, I demand for immediate replacement of the whole above DEFECTIVE WATER PURIFIER with new fresh packed one and also I want to claim a minimum amount of Rs 1, 00, 000/- as compensation towards giving a defective product to us and health hazard would have faced while using your above water purifier. If the above said demand is not meet with in a 10 from today, I have to go to Consumer Court for justice. I have a great faith on your justice, so please instruct EUREKA FORBES accordingly and waiting for your reply. Thank you and Regards K. Kabilan, Ph: [protected]

I have purchase aquaguard classic water purifier through sales representative Mr.Naveen Kr Jha (Mobile.[protected]) Meerut (U.P.) on September-2013 but unfortunately this system is Completely out of order since 13.11.2013. I have complained to customer care number[protected] with complaint no.73907286. After many days no action taken by service team against registered my complaint no.73907286. I also contact with Service incharge Meerut Mr.Brijmohan Agarwal Mobile.no.[protected] and many time calls to customere care & service centre Meerut. But till date my problem not solve by your team, I am very hopeless for this misbehavior Please instruct to responsible person and solve my complaint early to early . Thanks & Regards- Om Prakash Shukla Quarter no. B-109 Mawana Sugar Works, Meerut Contact no..[protected]

On the event of failure of water pumping we already made a complaint to the service center of eureka forbes but there is no response from them for past 15 days.Kindly please look out of this issue and take immediate action AMC RECEIPT NO : 21102032 S.SRIDHAR [protected] AMC EXPIRY: 19/06/2014

Im having Ro water purifier..its not working since last night. I called Mr.Nanaseker(service) whom he put new purifier (3months ago).He assures me that it has 1 yr warrenty..but its not working nw .I called so many times .He is not responding me..this is the way you are responding your customer Regards Karpagaraja [protected]

Dear Sir,

25days back I put a query on net for Eureka Forbes R.O. .After that I rcvd a call from company(Mr Mukesh Jha, sales exc [protected]).He came to my place for demo.
After that I gave him a cheque of rs 14990 for water R.O. Afetr 2 days I got the dlvry. When my cheque cleared then he said your water flow is very low, this R.O. will not work here.You have 2 purchase a saperate motor(2400rs) for this.I said why you didn’t mentioned this at the time of demo, but he didn’t reply. When I didn’t found any solution, I agreed to purchase the motor.Then he gave another persons no. When I called him, he gave me anothers no.(Mr Kulvinder [protected]), but he also didn’t do anything, only replied 2morrow, 2morrow 2morrow.
After that I again went to Mr Mukesh Jha, then he replied I cant do anything I m in sales, not in service. Then he gave me Mr Deepak, s no(Are Service Incharge)[protected]. He also replied same, that 2morrow I will send a person for this but nobody came.
After lost I called in call center on 19/11/13( Complnt No[protected]an hour you will get the result, but didn’t find any result.
Called again in call center on 24th & 25th nov, but no result.
Now pls this is my humble request that help me in this matter ASAP coz I spent 15000rs but didn’t take anything. I will be very thankfull 2 you.

Thx n Rgds
AJAY SEHGAL
G 39, MALKA GANJ, DELHI-110007
[protected]
[protected]@yahoo.com.

I, Ashish A. Shiwarkar, have Aquard Sensa Filter at my home. I have given complaint on[protected]Complaint No.[protected] that my filter is not working. After three days I have given another complaint on[protected]Complaint No.[protected] that no one has attended the first complaint. By god grace the service provider from Nagpur Mr. Shivanand has sent his service engineer Mr. Manoj to my home. He replaced some filters and claimed that the filter is ready and charged around Rs. 2100/-. But the filter has stopped working immediately after half an hour. From then he is continuously giving wrong commitments that he is coming but has stopped picking my phones. It seems that Eureka Forbes has no interest in repairing our filter. Kindly refund the above charged amount and cost of machine Sensa. Address: Pl. No. 45, Krishna Pearl Appt., Hill View Society, Dabha, Nagpur. [protected]

I gave given 5 complaints but still after repetitive complains still no action is been taken to replace our Aqua-guard classic model. The order form cum reciept No. is[protected]. I am facing this water problem since 1 month. I am wondering how you deal with your customers("NO RESPONSE"). The taste and odour of the purified water is very bad and is very unpleasant to drink. So, it's my kind and humble request to please take your product back and refund my money. please concern about my problem

I bought an Infinity Water Purifier from Eureka Forbes, the company I trust. though the machine costed almost double than any other water purifier, I simply bought it because I was promised a few things like: it has a feature of a auto cleaning process which can be done at home by myself, I would get a free candle and a free carbon during the warranty of my purifier. To my suprise when the time came for my second service, I was told that there is no free carbon or candle in the warranty which meant I was duped. I paid 11, 000/- for a water purifier and I am not now being given what I was promised by the Sales person, infact, I had personally visited their office in Dadar and met the person. I contacted Mr. Manoj Pant the Branch Head in Dadar as I wanted to bring this to his notice. He assured me that he will look into this and have the needful done as promised, it has been almost 3 months that I am still awaiting some one to change the carbon and candle. This is definately not expected from a reputed company like Shapurji Pallonji.

Dear Madam/Sir, I, have purchased a Euroclean vacuum cleaner (Model - XFORCE, Serial No.[protected]) on 10/11/2013 through your authorised agent at Siliguri(West Bengal) vide order No. 013235, but I have not received its original voucher/receipt till date. I have to submit my gift request form to Countrywide Network, Pvt Ltd, New Delhi for which a copy of this voucher is required to be enclosed with the application form. It is requested that the concerned authorities may please be directed to dispatch my original voucher/receipt at the earliest so that I can submit gift request form in due date. Yours faithfully K P Hassan, Bhivabati Apartment, Suryasen Pally, Near Shivmandir BSNL Exchange, PO:Kadamtala, Dist: Darjeeling (WB) 734011

I booked Aquagaurd Enhance water purifier from one of Eureka Forbes sales man (Shivraj Gavli. Mob:[protected]) dated on Sep 28, 2013 in Pune (Receipt No:[protected]. When I booked purifier the price was RS. 15490 only. As per the deal I booked purifier and given the postdated (Oct 12, 2013) check of RS. 15490 to him. Before booking I asked to him I want delivery and installation dated on Oct 13, 2013 only and not before and after and he committed to me he will deliver and install on time anyhow. On Oct 12 he called me and asked for RS. 500 more. When I denied to give him more money he told me I can’t provide a product to you then I replied cancel my order and don’t withdrawal money from my account and I put the phone. After some time he called me again and said don’t worry sir I’ll provide the product to you tomorrow in same price then I said It’s okay for me. On Oct 13, 2013 I wait for him whole day he didn't call me then I called him and asked about product then he said I can’t provide you product today then I replied him if you are not able provide product then cancel my order and he said okay and I closed the matter. On Oct 15, 2013 I noticed RS. 15490 withdrawal from my account dated on Oct 11, 2013 in favors of Eureka Forbes Ltd before my authorized date(i.e. Oct 12, 2013). When I asked to Pune office about my money withdrawal they said we will discuss the matter with sales man and will callback you. I wait for 2 days, No one called me then I called to sales man and asked how did you withdraw money from my account if my order is cancelled? Then he replied we will cancel your order and you will receive your money with in 15 days. Now, it's more than 40 day's gone and still not received my money. whenever I'm calling him he is saying give us 2 day's time we will give you your money.This is happening since last 2 weeks. Eureka Forbes is a cheating company. Please refund my money as soon as possible otherwise I will file complaint in consumer court against you.

Dear Sir, This is in reference to trailing mail complain dated 12/07/2013 of Nano RO Water Purifier and online Service request #[protected] dtd.15/07/2013. Further we have also send the hard copy of complain to Step-3 Service redressal on 30/09/2013 but no action has been taken so far. I have deep trust in your company’s product & hope that I will not be disheartened for quality issue as I have purchased this Eureka’s RO after cancelling the order given to other make RO. Unfortunately I have bad experience from the customer service because the customer complain is pending since long & issue is still unresolved. We are purchasing drinking water on daily basis because non operation of our RO. We request you to please take up the our complain on priority & arrange to repair the m/c under warranty clause as early as possible. Following documents are attached for your reference please. 1. Nano RO Warranty card 2. Step-3 service redressal application 3. Currier receipt of Step-3 Application Regards, Dharmendra Singh Kushwaha PFY -Electrical Silvassa Mfg. Division Silvassa DNH-396235 +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH) [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Friday, July 26, 2013 1:49 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint Dear Sir, This is in reference to trailing mail complain dated 12/07/2013 of Nano RO Water Purifier and online Service request #[protected] dtd.15/07/2013. Your Technician attended the machine but unable to resolve the problem. Since the visiting technician attempted 3 times to resolve the problem but he could not succeed, so it appears that he be assisted by a senior expert technician. Last visit of Technician was on 24/07/2013. Following are the observations after last visit: 1. Water output is low i.e. Water Purifier efficiency is very low. 2. Water is continuously coming from drain pipe i.e. wastage of water is more. 3. Purified Water test is not like RO Water, taste/smell is not good in comparison to water found after commissioning of m/c, means servicing /repairing is not up to the mark. Kindly look into the matter and arrange to repair the m/c under warranty clause. Regards, Dharmendra Singh Kushwaha +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH) [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Tuesday, July 23, 2013 2:57 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint Dear Sir, With reference to trailing mail complain of Nano RO Water Purifier & On line Service request#[protected] dtd.15/07/2013. Eureka service technician visited at home two times & tried to attend the problem of water Purifier but he could not success. Our water Purifier still not working .We have observed following problem. 1. Water output is low. 2. Water is continuously coming from drain pipe. 3. Purifier is not functioning as water coming from Purifier is not pure i.e. RO Water. 4. Purified Water test & smell is not good in comparison to water found after commissioning of m/c, means servicing /repairing is not up to the mark. Kindly look in to the matter & arrange to send expert service person to service the m/c . Regards, Dharmendra Singh Kushwaha +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH) [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Tuesday, July 16, 2013 5:41 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint REMINDER #2 Dear Sir, Our Nano RO water Purifier is not working since 26/06/2013. We are waiting for your positive response please. Regards Dharmendra Singh Kushwaha PFY -Electrical(O&M) Reliance Industries Ltd. (Silvassa Mfg. Division) Silvassa DNH-396235 +91 [protected] [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Saturday, July 13, 2013 2:07 PM To: [protected]@eurekaforbes.com Subject: FW: Aquasure Nano RO Water Purifier Complaint Just sweet Reminder. We are waiting for your positive response please. Regards, Dharmendra Singh Kushwaha PFY -Electrical(O&M) Reliance Industries Ltd. (Silvassa Mfg. Division) Silvassa DNH-396235 +91 [protected] [protected][protected][protected][protected] From: Dharmendra Kushwaha Sent: Friday, July 12, 2013 4:09 PM To: [protected]@eurekaforbes.com Subject: Aquasure Nano RO Water Purifier Complaint Dear Sir I am facing trouble with RO water purifier which I purchased last year in July-2013 and installed by your technician in Aug-2013. It was purchased from M/s S.S.WATCH & ELECTRONICS-Silvassa (UT of D & NH) on 15th July-2012, Cashmemo is attached. The problem occurred when some knocking sound started coming repeatedly from the machine during running. On hearing the knocking sound, the machine was stopped immediately to avoid any further damage but delivery of water become negligible by that time. On complaining, the technician insisted to first get the AMC. Here, I would like to bring into your kind notice that my machine is still in the warranty period and must be repaired under warranty scheme only. I am furnishing the purchasing details herewith for your ready reference (See Attachment). You are requested to please look into the matter and depute the technician to repair the machine within warranty clause. I have deep trust in your company’s product and hope that I will not be disheartened for quality issue as I have purchased this Eureka’s RO after cancelling the order given to other make RO. Details : M/C Sr. No. : BD[protected] Cashmemo no. : 5296 dated 15/07/2012 Date of installation : Aug-2012 Date of Verbal complaint lodged: 26/06/2013 and 01/07/2013 Complaint No.& Remider date:72116808 dtd.05/07/2013 Looking forward your response pl. Regards, Dharmendra Singh Kushwaha Mobile +91 [protected] Residential Address:- Dharmendra Singh Kushwaha Flat No.P603, Tower-P, Phase-5, Pramukh Vihar, Naroli Road Silvassa-396230 (UT of DNH)