Eureka Forbes Complaints & Reviews

hi, I had given complaint to repair my water filter (crystal ) almost 2 months back. * Two times person has come to repair but he is unable to do the same, why such inexperience staff has been send do even doesn't know the job properly. Is that they are learning work with our equipment's. * This is under AMC for 3 years, we paid 3800 rs for the same, and such pathetic service has been offered and still the machine is not repaired. (valid up to oct. 2016) * We made several calls to rectify the same, but always with wrong commitments. this is not the service expected from Eureka Forbes. Don't want any comfort calls but rectify the machine immediately. * This need to be looked immediately otherwise we are forced to give complaint & post the same online. * Our complete address and phone no as given below - Valsama Thomas Oonikalil House. Nr.Sub power station Kodi nattaumkunnu Thrikodithanam PO Changanacherry 686105 Mobile no. [protected]/ [protected]

I have purchased a Eureka Forbes Wet and Dry Vacuum Cleaner on 21st of May 2015 worth 13, 990/-. Until now, no one is bothered to call and update about the until delivery nor the status. Technician named Venkatesh, Mobile No. - [protected] was at home and sold it to me. I called the customer care and logged a complaint# 92020666 about the unit delivery on 2nd June 2015. Customer Care Executive says i will get the unit in 24 hrs... very funny answer by her.. I don't know with what confidence she said this. Obviously as a frustrated customer called again on 6h June 2015, now its 72 hrs.. same story.. no update.. i have logged a complaint # 92038298 for cancellation - Reason is as a customer why should i follow-up? if this is just with the sales.. imagine what pain should we go through the service. Now they say that it will take 48 hrs to get a call back for the cancellation.. lets see.. This not a problem with a customer care executives, its purely viable that Eureka Forbes is not able to service the customer.

I have purchased Dr. Auqaguard Magna HD RO+ UV via eurekaforbes online portal with following details on 4th-May-2015. Order id : 50800, Customer id: [protected] With continuous follow-ups for 15 days of purchase it was installed by some new service personal who doesn't know when product Dr. Auqaguard Magna HD RO+ UV has been launched by Eurekaforbes. Please Installation Complaint Number: 91899954 While installation service personal has damaged the product I.e. Some leakage from impure water outlet valve and he told us that leakage is because of slow water pressure, that was some what hilarious. On the very next day machine stopped working, it was giving directly inlet water flow from pure outlet tab due to which my whole family suffered from gastro. Following is complaint number for same : 81765912. After that I am calling on customer care number once or twice in a day. Customer care representative were raising the daily request for service but I didn't hear anything from there side. With so much frustration I have placed return request for the product with complaint Number : 92023046 on 2nd-Jun-2015, but on 3rd-June morning I again call for follow-up and representative said that due to technical issue return request might not get placed. I again raised a return request from online portal with reference number #00276 till I didn't hear anything from customer services. I have attached all my previous mails sent to customer services, customer sales and shopping team in below mail chain which is again a one way traffic cause I haven't received a single acknowledgement mail from any of the team. Overall I had very bad experience with eurekaforbes which I was hearing and reading in review in various online portals but that was my mistake to got with the big brand name. They are really robbing customers by their white collar business. I will never go with eurekaforbes again in my life and will ask all my friends and family peoples to do so, in fact I will be launching one portal which will help customers with reason not to buy Eurekaforbes products. A frustrated customer, M.T Sonawane, Bhor, Pune-412206.

Hi Its proved again, promises are made to break .The enthusiasm company has while selling the product will last only till I make the payment, once the payment done that's it am in your trap. Very Disappointing service. I Just gave my number for inquiry and from that day till I purchase product your sales executive called me N number of times and need to appreciate his time sense, he use to call at my give time but as said it lasted till my payment . Once I made the payment I followed up N times to get the product delivered . After seven day I just gave call to check the status of delivery and I get to know that Product is Out of stock and I wont receive until 1 week of June But later don't know what made them to change there mind they delivered it to me on 29-May-2015 . purchase was made on 21-May-2015. At last Product reached home now the installation story begins, as per the sales executive once the product is delivered it will be installed in two working days and I Dont need to follow up but bitter truth is even after following daily its not installed till today and every time I call there customer care I get an answer it will be done in next two days(for which they are trained to say so ) but no action taken only promises. Hope if you can help .My Customer ID is [protected] .

I have ordered an Aquagaurd Ehance via online Eureka forbes via customer executive she sent me an link in my mail id and i booked it and made payment, she confirmed me the product will be delivered by maximum 5 working days. And from 5th day onwards i am calling them and everyday they are saying me new new stories. Some one gave me a (complaint number #[protected] and promised me delivery within 24hrs, next day some other one promises with some other(3rd june, 2015) story saying my order has now been placed and it will take another 4-5days. Today (4th June, 2015) they are repeating the same thing, someone from Hyderabad customer care (name Preethi, #[protected] gave me my area sales manager phone no. Mr NagaWardhan Reddy, i called him up he explained me saying he can't do anything since the order is placed through online and they only process physical orders, and i am left with no solutions rather filing a complaint hope it gets resolved.

I have made an AMC of Rs2400/- with your company for my Aquaguard Classic water purifier-from 20/07/13 till 19/07/2015 in the name of Geeta Sharma.I have bought a new Aquaguard Purifier for my home and installed the old purifier at my office. The sales person told me that he will do the needful and change the address, Its been more than three months, I have been calling Aquaguard and they are not willing to give me the services. They have every excuse of not giving me the service.Its really surprising despite paying in advance such companies are not giving the required services.My Annual Maintenance Contract receipt no is[protected].My residence is in Kanke Road and my office is in Ashok Nagar. Whenever I call Aquaguard Office at Kanke Road, they inform that they have transferred the documents to Aquaguard's Kadru Service centre and Aquaguard Office Kadru informs that they have not received any particulars. I really fail to understand their unwillingness to work.I think people like me who trust Aquaguard and their employees should stop buying its products because of very poor quality service and incompetent staff.

This is lakshmi subhash, from bng btm one day salesman came to our house from eurokaforbes he rounded our house no of times and called us to take waterpurifier. we purchased the aquaguard magna hd ro uv on 21-05-15.during the demo and purchase of product he told he deliver it with in 48hours. from that day onwards there is no response.we called to customer care, sates man and company also there is worst response.lot of time is wasted and phone bill is wasted for waiting and the delivery of the product, they delivered it after 13 days.even for installation also we called no of times there is no response.we felt very bad for this.

A month back i have registered a complaint that leakage is found in the water purifier and once the technician attend the issue but not properly cleared. from the next day the leakage started again when i make call they are saying we don't have spares, we can change when it arrives, we are waiting for this for a month ..

Sir, Tkt No.–[protected] My Cust Id : [protected]. We have logged a service request on 8th May and no one has turned up till now. It is more than a year that the carbon and the candle are not changed and we are using the same. I am afraid that it may lead to some health problems. Everytime we need to keep following the customer care and after 'N' no. of followups they turn up. Please look into this matter on priority and request you to arrange for service immediately.

Hi, I have purchased wet and dry vacuum cleaner 29.01.2013. Exactly after one year(end of warranty) the motor stopped working. When we raised a complaint, service engineer suggested to change the motor(Rs.3000 for motor). We argued for quality of the motor and finally we agreed to pay for the motor. After that we raised request for change the new motor(complaint number :[protected]. I am really amazed with reply from eureka forbes reply, Currently they don't have the motor stock and we have waiting for more than two months. still their reply is Motor is not available. I am really fed up with their after sales service. We had spent Rs.12000/- for this wet and dry cleaner(Really worst product). hardly used and motor life is very poor. We are ready to pay for the new motor and company is not ready to change the motor. Please help on this issue. Regards A.Sathish Kumar +91 [protected]

I have an Aqua Guard RO system with two years AMC. I had lodged a complaint & service request on 31 May 2015 complaint No 81802671. No one responded, so i reminded them again on 02 June & only got a complaint No as 81839185. Till now no one has responded to the complaints. This is the 2nd time such it responsiveness is noticed with this company.

I have ordered one Euroclean litevac vacum cleaner from Eureka Forbes official website. I have got only one mail regarding the receipt of payment. I have called them more than 50 times. Initially they told simple excuses like out of stock, will get it delivered soon and later they are not picking the phone. Worst experience. Here is the order details Date of order: 5th may 2015 Customer Id: [protected] Payment type: online

I PURCHASED AQUAGUARD ENHANCE RO+UV A MONTH BACK.TILL NOW DIDN'T GET WATER BOTTLER PURIFIER AND RECIPE BOOK AS PROMISED. RAISED COMPLAINTS: 80060271 AND 91887559 THIRD CLASS CUSTOMER CARE WITH HUGE WAITING. NO REPONSE YET.IF I TRY TO RAISE REQUEST FROM WEB, IT FAILS FOR NO REASON. IF THIS CONTINUES, I WILL MAKE SURE NO ONE IN MY FRIEND CIRCLE BUYS ANY AQUAGUARD PRODUCT.HOPELESS SERVICE.

Dear sir, Hi, I had made payment for your product via online for Dr Aquaguard Compact on 15th of May 2015. I haven't received the product nor been followed up by any of your officials on the delivery, hence I had raised complaint with your customer care 3+ times and still there was no response, so I cancelled my product and asked for the refund. Customer care told me they have cancelled and will process the refund, I am calling customer care again 3 + times to get my money back. following are the details, Name :- VISHAL SANGPAL Customer ID [protected] Transaction id 52691 Area pincode :- 422004 Order form no. :[protected] Mobile no. :-[protected] Employee Code :- 9060727 so you are requested to cancel my Dr. aquagauard compact water purifier & refund get my money back in my credit card account.as earlier as possible . pl. do needful & give reply back Thanks& Regards vishal sangpal mobile no. [protected]

Hi, I am absolutely appalled at the lax attitude of this company. The helpline numbers have huge waiting and it never seems to get through. To sell the products, you are ever ready, but during service, you have such pathetic feedback systems and helplines. Awful Experience !

My name is Elango. i have opened a RO service ticket saying that my machine is not working properly. the customer care executive promised that the issue will resolve in 24 hrs. Ticket no :: 81683450 Ticket Opened date ::[protected] Daily i am calling twice to check my ticket status. the executive is keep saying it will resolve in 24 hrs. i got couple of area manager numbers for next level escalation but those numbers are switched off or no answer. i tried more than 100 times. i am not sure why the customer care executive given this number. ([protected], [protected]) Worst and pathetic response and service from eurekaforbes. i never seen this kind of irresponsible people from service department. I am Under AMC. my humble request is cancel my AMC and pls return my money back. i lost all my hope. worst worst worst service. and complete cheating

We (Customer ID [protected]) have purchased AG Classic (Water Filter Cum Purifier) through your sales person Indresh(Mobile No. [protected]). We have negotiated with him for 1.5 year warranty and replacement of Candle (Invoice attached for your reference). We have received the same through your Invoice No.[protected]. Till date, only once water purifier have been serviced. We have not received 2nd service as per schedule. The person from private service provider have come to service, however, we have refused him as the same was chargeable and have informed us need to replace as Candle and demanded money to replace the same. We have informed as per agreed with your sales person, candle need to replaced free of cost. Our request was gone unheard. Then we have approached your sales person Indresh with request look into the matter on above issue. More than a month passed, we have not received call from your office. We have observed that smell and taste of water have been changed as candle was not serviced and replaced in time. We have made various complaint to Eureka Forbes. All are in vain We request you to look into the matter and resolve the matter at the earliest. Nainesh Shah

Mfg. name - Eurekaforbes Ltd. Brand Name - Aquagaurd Online order from the website http://www.eurekaforbes.com/Product/Locate Under 30 days money back guaranty (Date of Purchase 16/5/15) Problem: I have Purchased a product called "DR. AQUAGUARD MAGNA HD RO + UV" worth Rs. 17490. I received defective product and they repair it 2 times Now as per their 30 days money back guaranty, I need replacement of this product or cancel my order and refund the money I have complained this to local office, state capital office and number given in email while receiving acknowledgement of online order, many times. They are not acting and my order already passed 17 days from 30 days guaranty

I had purchased a Euroclean Iglide on 16/05/2015 online vide customer ID [protected] Transaction ID[protected] and made full payment by Credit Card. However till date I have not received any product. Your Helpline [protected] is constantly on recorded message and has not been reachable in 20 days. 05 emails sent to [protected]@eurekaforbes.com has been unattended so far. So would highly appreciate your kind cooperation to resolve this issue at the earliest.

Hi team, I have made a service request for my 8 months old aquaguard on 26th May, post that I have made 3 complaints but no one is attending, first why there is a issue in a 8 month old product which is serviced some 2 months back, also even on my repeated requests of sending some one to come and visit my machine no response, this is ridiculous I dont understand how this can be done from a company known for there service quality. Request ID: 26th May[protected] 28th May[protected] 1st June[protected]