Eureka Forbes — Worst service--Need to replace the product

Address:

Kolkata, West Bengal

Purchased aquaguard Magna( RO+UV+HD) on december 2014. From march 2015 onwards facing tremendous problem with the sensor of the box which is responsible for storing water. Several times contacted nearest service centre in Hoogly. They have rectified the problem with several followups, still the problem persists and in every 7-15 days problem reoccures. As per service engneers verdict this problem is happening with every magna box and aquaguard R&D team is working on this. But how long? In am living in Dankuni where water TDS level is very high. Thats why we had purchased this high price product. Last ticket[protected] raised in 15th may, 2015 and after several phone calls to customer care as well as to service center nobody is attending, no phone calls from their side. I am frustrated with this kind of vogus support from a company like eureka forbes. No direct no. to escalate or discuss my grivances with senior management. Don't know what to do. I need to replace the box ASAP with a good and tested box. My customer ID is [protected].