Flipkart Complaints & Reviews

I ordered poco x2 on june 11 and they said it will be delivered on 15 june but now its been two week and there is still a delay on the item i purchased... Is this a scam or what??

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Saved cards in flipkart is not able to remove. Always i am getting message that unable to fetch details. Also flipkart is forcefully saving the credit cards.

Flipkart customer support has been notified about the posted complaint.

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Address: Ramwadi Society, Nirnay nagar

Dear sir,

My name is himani patel and i have booked one i phone xr in your site amount is 48500 /- (Flipkart.com) my payment has been approved by flipkart.com and i have received massage from your side that you have received your shipment in 20 of june. But i have not received till now date[protected]. I have continue coordinate with your customer care executive but they all are give a fake answers.
This is fraud i think so you all are cheat with all customers like this. I have also complains against you in grahak suraksha kendra i hone you read this massage and revert back.
Call-[protected]

Aug 6, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

Flipkart Customer Care's response Hi, We're sorry about the cancellation of your order. We were trying to sort this out with the courier service provider. However, we see that the order was canceled by the seller as the bulk order.If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time. We would like to thank you for your continued trust and understanding.

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Issue is that flipkart have given me credit for purchase in section of pay later but now that amount 60000₹ is showing as personal loan given by idfc bank in my cibil score and due to that i’m unable to take loan from any bank. right now i’m middle of things to purchase but cant get a loan. i have contacted flipkart 3-4 times but still nothing is solved.

Flipkart customer support has been notified about the posted complaint.

Jun 22, 2020

Updated by Appy Patel Please stop my flipkart pay later account and also IDFC First bank loan account as I’m facing problems for getting loan from any bank due to Flipkart pay later.

Verified Support

Jun 24, 2020

Flipkart Customer Care's response We will revert on it.

Jun 24, 2020

Updated by Appy Patel Kindly make it possible ASAP as it is urgent.

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Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India CIN : U51109KA2012PTC066107 Telephone: 1800 208 9898

Website: flipkart.in

Dear sir
Following detail of laptop given below

Lenovo ideapad 130 core i3 7th gen - (4gb/1tb hdd/windows
10home) 130-151kb laptop (15.6 inch, black, 2.1 kg, with ms office).

— ordered on -7th may 2020, order id-od[protected]
— delivered on -11th may 2020

I have place replacement order during the replacement period and then
Refunded a resolve date given by flipkart still waiting but they extend the
Resolve date due to the covid-19,

After this they once more extend the
Resolve date i called flipkart customer care they request me to wait upto
19th june 2020, during this period the replacement time are over, and when
I talked to customer service they told me that they could not do anything,
In that time a digital technology need to study but a worst laptop with
Hanging issue can't fulfill this,
During covid 19 our study gone badly and a worst effect with this laptop.
I have complaint many time, but there is no response from flipkart and also
From lenovo, its gone mentally harrassement with there extanding resolve
Date.
I want to refund money, kindly requested to respected consumer forum of
India.
Please find attachment
1-invoice detail
2-flipkart screenshot

Thanking you,
With best regards
Amit gaurav

+10 photos

Aug 7, 2020

Complaint marked as Resolved

Refunded by flipkart

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

Flipkart Customer Care's response We will revert on it.

Jun 28, 2020

Updated by Gaurav amit A mail from flipkart, attached .

Hi Amit,

We tried to get in touch with you on [protected] to discuss the issue about your Lenovo Ideapad 130 Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) 130-15IKB Laptop with order ID OD[protected] but couldn't reach you.

We’ll try calling you again within 4 hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Thanks,
Shiva Mahajan
Flipkart Customer Support
Your Query[protected]:04:20 )
As per your resolve date i waited till today*(19/06/2020*) but there is no
solution from your side, while talking to both the company customer care
they are giving every time a new resolving date, and also replacement time
and on other hand refund section is showing as cancelled.

Pickup laptop and refund money.* Due to continuous follow ups* I am going
through *mental harassment* due to your pathetic customer service.

This is last time i am contacting to both company CC . If not responded
properly i am going to file a case in *consumer forum* about poor laptop
condition of LENOVO and Flipkart services.

Regards

Amit Gaurav
Flipkart Customer Support[protected]:17:02 )
Hi Amit,

We’re writing to you about your return request for your 'Lenovo Ideapad 130 Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) 130-15IKB Laptop'.

Please be assured that we are working on your request and once the pickup of your product is scheduled, you will receive an update.

Kindly note, the return pickup date of your product may change based on the government's zonal advisory in your area.

We would like to thank you for your patience.

Thanks,
ANJALI KOLUR
Flipkart Customer Support
Your Query[protected]:20:59 )
Lenovo IdeaPad, regarding issue
Not even any technician visit /replacement/refund .
I have replaced this item on flipkart due to some problem in laptop, but
no any solution from there side, it's very wrost thing for me as per
your costomer .
Flipkart Customer Support[protected]:46:31 )
Hi Amit,

Thank you for writing in.

We understand your concern regarding the product "Lenovo Ideapad 130 Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) 130-15IKB Laptop". We know how important it is for you to get the issue rectified. We are sorry for the trouble caused to you due to this issue. We will be happy to help you with this issue.

Please be assured that we're looking into this and will get back to you with an update by '[protected]'.

Thank you for your patience and understanding.

Thank you for choosing Flipkart. Have a nice day.

"Your safety comes first for us and here's what we're doing as a part of preventive measures against COVID-19: http://bit.ly/fksms0316"

Thanks,
Tabassum Tabassum
Flipkart Customer Support
Your Query[protected]:03:44 )
Laptop is not picked up and also there no more any solution regarding this problem.kindly requested to flipkart please solved them .Thank you

Jul 03, 2020

Updated by Gaurav amit Once more time a resolution date given by flipkart (02/07/2020) pickup date but there no any message or call from flipkart or seller, it's loss of my time I requested please solve this issue as soon as possible.
Thanks you.

Jul 11, 2020

Updated by Gaurav amit Waiting till previous month for refunding or replacement but only a resolution date given by flipkart and today (11/07/20)the refund sections show cancel
I want to be refund and requested to solve my problem as soon as possible

Jul 11, 2020

Updated by Gaurav amit There is no any satisfied answer from flipkart or lenovo which create a lot of inconvenience to me.

Jul 15, 2020

Updated by Gaurav amit A new resolution date given by flipkart
Attached

Hi Amit,

We’re writing to you about your recent order OD[protected] for Lenovo Ideapad 130 Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) 130-15IKB Laptop.

As per the telephonic conversation, your return request initiated and product will be picked on or before29 Jul 20.
Please keep the initially delivered item ready along with all the accessories and price tags in the original product box.

The courier service provider will not be able to complete the pickup if any of the items present in the original package are missing. Please collect the acknowledgement receipt from the Wish master once the item is handed over.

The seller will initiate the refund of ₹ 27990/- as soon as the courier service provider confirms the pickup and amount will be credited to your bank account within 2 business days from then as per standard banking procedures.

We would like to thank you for your continued trust and support.

Thanks,
Ramandeep Singh
Flipkart Customer Support
Your Query[protected]:36:16 )

Jul 23, 2020

Updated by Gaurav amit Today refund sections show cancel, instead of refund .
It is very critical situation to
Me that is, it waste my time and also loose hope from flipkart service,
The problem I faced during lockdown
My study and work from home is not gone properly with this (defective laptop products).
I request to you please provide me a solution regarding this problem.
Thanks you

Verified Support

Aug 08, 2020

Flipkart Customer Care's response We will revert on it.

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Address: Flipkart

I received aquaguard aquasure shield (Order id - od[protected] on 8 june from flipkart. The product i received was damaged and making a lot of noise from inside, so i created a replacement request, the next day the aquasure guy visited and confirmed that the product is indeed faulty and needs replacement and went away. My request got approved on 13th june and they i was notified that the product will be picked up by 20th june. During this time the ekart guy called me and said that he cannot pick up my order as it was very heavy and big, i raised a complaint on flipkart which was unresolved. And as of now on 22nd june they have cancelled my return without any reason.
I don't want this mental torture. I want my replaced product or i want my money back.

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Address: 2nd cross , 4 th stage , vijayanagar mysore

Hi team, i have ordered the mobile redmi note 7 s on 15 th october 2019 and delivered on 21 st october 2019. I have taken on offer and under emi options on my credit card. Recently when i cross checked, bank officials informed flipkart not converted payment options into emi and total amount have taken in a single payment. This causing financial burden, please look into this and resolve

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Hello,

I have placed an order for buying Realme Narzo 10A during the Flash sale on 19th of June 2020. However the amount of Rupees 8499/- has been deducted and it shows flipkart account has been credited with the same amount. I did the payment through UPI. The order status shows "Pending from Bank End"

It has been 3 days now, I have called customer care and registered the complain still no update has been provided and thrice the call was disconnected when I was trying to explain my issue.

I want my Money refund as soon as possible. Also I am a plus member of Flipkart and never expected this kind of poor quality service!

Regards,
Yaser Bhavnagri

Jun 26, 2020

Complaint marked as Resolved

The Amount of Rs 8499/- is refunded from Flipkart after waiting and followups of almost 9 days. Please improve followup procedure and hope for speedy resolution. Closing the case for the same. Thank you Flipkart!

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 23, 2020

Flipkart Customer Care's response We will revert on it.

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Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road Devarabeesanahalli Village, Bengaluru 560103, Karnataka, India CIN: U51109KA2012PTC066107

Flipkart has the most pathetic and non-functional customer support and services departments. These departments are filled by sweet talking non functional people who knows how to say just one thing: "we are working on your issue and it will be resolved by tomorrow". This tomorrow just never comes. I had purchased an o-general air conditioner order id: od[protected] from flipkart on 03 june, 2020 and was delivered to me on june 11, 2020. I didn't got messages from flipkart services for any installation, when i tried their customer care they asked me to wait till 16 june 2020 as it was mentioned on their portal. On 15 june 2020 i got call from no. [protected] these people said that my installation request didn't got raised when my product got delivered and now they are doing this and issue will get resolve in some days. I asked her how can i contact them again on the updates, then the person gave me wrong information. On calling their customer support about issue and what he has reported - or what you claim is a big fat lie. As usual, i got a very apologetic, sweet person on the phone who promised to escalate the issue and wait for another 48 hours. Promised that they are escalating the matter and my air conditioner will be installed on the next day. After a while, i got another status in my order from them saying - "we are working on your issue". Since then, i have been trying to constantly call them and send emails to them. My emails remain unanswered and on phone, i always get an answer - "we are very sorry and the service will definitely be complete by 'tomorrow'". Well, tomorrow never comes the air conditioner is lying in my living room since 11 days now. If i open it myself or try to get it installed by someone else, who will take responsibility if something is wrong in the package i have received? What if the delivered air conditioner is faulty? Flipkart will simply raise their hands and say we are not responsible. My money and space is blocked since all these days and i could not use the air conditioner during the really hot days here in uttar pradesh meerut when it is really required. Will flipkart take any responsibility for this? I have fianlly written to them that i will now have to go to consumer court against them and if flipkart does not set things right, i definitely will. Friends, please share this message as much as you can so that all flipkart customers knows what kind of an organization they are dealing with.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 23, 2020

Flipkart Customer Care's response We will revert on it.

Jun 24, 2020

Updated by Dushyant099 Hello Flipkart Team,

When will you rever.

Is installation of an AC us this much bigger deal, or else Flipkart is not taking this case on priority even after it has been 2 weeks since product delivered.

Need more updates on this and get this issue resolved.
I am calling flipkart customer support everyday. But bo one has any updates on my issue.

Taking customer money without giving him an authority to use the product, is the the policy or this company.

Shameful ethics and worst services. Is this how flipkart is competent ng Amazon.

Jun 24, 2020

Updated by Dushyant099 This is the latest mail i have received from flipkart.
Stating that their systems are upgrading and due to this it will take more time me for installing my product.
May i know who is responsible from past 2 weeks.
Giving excuses is the only thing Flipkart is doing. Its better they provide me the solution and keep more emphasis on that. Or else if my issue is unresolvable then they can take their product back.

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Address: Flipkart India Pvt Ltd, Bangalore

Hi team,

I have been following up with flipkart since the day i received a damaged cooler that i had ordered from this useless site-flipkart.

I had initially opted for replacement, however they gave me a replacement date of 20 days. So then i cancelled the replacement request as there was no use of a cooler after summer ends.

Now when i asked them to give me an option for putting in a request for return, they took 1 week's time and then also they said they have to do it manually.

Since then it's been 21 days and i haven't received any response from them

Such a pathetic company is flipkart.

I would want to file a consumers complaint and sue them for damages and harassment caused.

Thanks

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2020

Flipkart Customer Care's response We will revert on it.

Jun 23, 2020

Updated by Sabu1301 When are you guys reverting?
It's been over a month now..

Is this how flipkart works??

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Hello flipcard..

I ordered 2 items from your site. Ordered completed by debit card (Online payment) the amount was also cut through account.. But the confirmation not yet done from flipcard..

Please solve my issue as soon as possible.

Thanks,
Priyanka

+1 photos

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Address: PATIALA

I purchased marq 1.5 ac from flipkart which was delivered on 12th june but installed on 16th june, that too even after personally visiting the jeeves service centre. The flipkart team and jeeves both are very unresponsive. Although, ac got installed and i had to pay hefty amount of rs 4100, just for installation and they were overcharging the amount for copper pipe and when this is said they were saying that if you don't get it, i won't get...

+1 photos

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When i orderd my product it was shown as no cost emi but still my bill created with interest charges and gst per month i’m very disappointed with flipkart and when i contact my bank then agent told me your interest charged by flipkart because he’s not applied no cost emi on your product help me

+3 photos

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Hey i ordered a cycle form flipkart recently and i mad the payment after i placed the order through my card but it shows that the payment is being processed but the amount has already been deducted.

Jun 22, 2020

Complaint marked as Resolved

The order confirmation was done by Flipkart I am so thankful to them

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Address: कम्पनी को पूर्व से ही अवगत है |

श्रीमान जी, उपभोक्ता मोहम्मद अनस ने आपकी सेवा कम्पनी flipkart से दिनांक 16/06/2020 को matrix कम्पनी की एक कॉस्मेटिक किट मंगाने के लिए आवेदन किया था जिसकी आर्डर संख्या - od[protected] है | आज दिनांक 21/06/2020 को कम्पनी द्वारा किट उपलब्ध कराने से पूर्व रुपए 370/- का नकद भुगतान उपभोक्ता द्वारा कर दिया गया | किट की पैकिंग को खोलने के बाद उपलब्ध कराये गए चार वस्तुओ में प्रत्येक वस्तु वास्तविक matrix कम्पनी की ना होकर उसकी डुप्लीकेट रूप में उपलब्ध करायी गयी | जिससे उपभोक्ता एवम उसके संबंधियों को flipkart की सत्यता पर संदेह होने लगा है | उपभोक्ता चाहता है कि किसी कानूनी कार्यवाही को करने से पूर्व उसके रुपए 370/- का किया गया भुगतान उपभोक्ता को वापस कर दिया जाए |

Name - mohd anas
E-mail - [protected]@gmail.com
Contact no - [protected]

+10 photos

Aug 6, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 26 Jun 20. It would have reflected in your credit card by 29 Jun 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number[protected] in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.

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Website: Flipkart truenet commerce

Truenet commerce not deliver poco x2 to my address (Pin code 328021 bari dholpur) please deliver to my address. Flipkart show that out of stock this address

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Address: Bangalore

Hi all -

I purchased stainless steel modular rack from flipkart on 28 may 2020 and it got delivered on 3 june 2020. Further i raised return request with reason high price charged for the product. The pickup person came for the collection of product but since the product was branded as "kitchking" and the seller description is 4ten so the courier person did not picked the product saying that the product name is not matching although the product is exactly same. So i contacted customer care on 16 june 2020 and he/she asked me to cancel the return as the reason should be different brand instead of high price charged. Further they asked me to wait for atleast 72 hours so that the system gets updated with the cancellation and then asked me to contact back after 72 hours.
I contacted again on 21 june 2020 to customer care for the return but now the whole picture changed as the customer care saying that the product cannot be returned now as there is 10 days return policy which is lapsed. I asked to connect with senior executive "rahul" and he also said the same thing. But where is my fault? I raised the cancellation request on time, again contacted customer care for the help as the pick up person was not taking the product and finally contacted again to customer care for the return.
Not sure but its all the fault of flipkart as the seller has mentioned incorrect brand name in their description. Product price is high as compared to other seller on flipkart as order similar product from other seller on flipkart itself. Customer care not cooperating as i followed their instruction of return that too with the specified time limit.

+1 photos

Jun 26, 2020

Complaint marked as Resolved

Issue resolved due to effective impact of this complaint. Thanks to entire team who coordinated and developed such pressure that they made decision in favor of customer. Thanks a lot to entire team.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 26, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your 4tens Multipurpose Stainless Steel 3 Layer Modular Rack For Home And Kitchen Utensil Kitchen Rack (Steel) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 24 Jun 20 and will be reflecting in your credit card by 29 Jun 20. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care with the refrence number ([protected]) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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I booked a redmi 8 mobile on 20 th june.. My product has shipped.. But today this seller cancelled my product..
Why this seller cancelled this product?
If they have limited stock so, why he take many number of orders?
I waste my time to order this product. Because this product is so awesome..
I want my product back..

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Address: Harayana

Hey flipkart
I have ordered redmi k20 pro from truecomretail and paid money online but it was still not showing ordered is confirmed or not so i request you to please refund my money back.

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I have purchased real me xt from flipkart on 29 oct.2019, recently its touch not working so i visited service center on 2 june and got call from on 3rd june that my issue was resolved and when i visited at service center they told me that invoice imei no not matching with mobile imei then i called realme and they told me that contact flipkart. I have contacted flipkart on 4th june and till not every time they are saying that please wait 24 to 48 hr form 4 june.

Its been almost 15 days i am waiting for issue solution.

Flipkart customer support has been notified about the posted complaint.

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A

Adikinu

Jun 21, 2020

i forgot to mention order ID:-OD[protected]
Incident ID:-IN[protected]

contact email:[protected]@gmail.com

i am attaching my invoice copy with my mobile box copy.

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