Flipkart Complaints & Reviews

Dear sir/ mam

This is to share my disappointment with the overall buying experience from flipkart. I bought an lg automatic washing machine (Order id - OD[protected] last month. Delivery date of the machine was delayed from 14th June.

It's been almost a 15 days that i have still been waiting for the installation. My old machine has been picked and i can't use the new one as installation hasn't been done. This has caused me extreme inconvenience. I have made numerous calls to flipkart and still my issue has not been resolved.

Every time i call on the flipkart customer care, i get a new timeline for the installation from 2nd april to 10th april to 16th april. And now i am told that it will take more time. Even talking to senior customer care managers is futile. I am unable to understand what is taking so long to get a simple installation done. I even asked for the seller's contact details so i can coordinate with the seller directly. This request was also denied stating that flipkart's policy doesn't allow so.

I am extremely sorry to have made a purchase through flipkart.

The way this matter has been handled shows that flipkart doesn't care a bit about its customers. I am tired of making calls and continuous follow ups.

I had received a damaged JBL bluetooth speaker, seal of the box was already opened, charger was rounded and kept indide the box without proper packaging. It was so clear that your seller" Corseca"have knowingly delivered a damaged product.
When I contacted the customer care Executive they said go to jbl service centre for exchange. The next day I went there but they refused . Again I called the cc executive and they took a return request and said we are forwarding your issue to concerned team and took 3 days time. Since then 3 days have passed, everday I call the they give the same answer, Mam we have escalated the matter to concerned team.

I have received a defect laptop from flipkart on 13th June. After reaching customer care immediately they mentioned they have a technical problem with seller and will be resolved in 2 days. Now it is more than 2 weeks no solution when ever you call the customer care the same standard answer that it will be resolved in next 2 days. Please help with the refund immediately as this is purchased for children online education.

Please find the screen shot of the transactions on dated 11/12/2019
(ACTUAL TRANSACTION MADE BY CUSTOMER), 16/12/2019 (RUPAY NO PRESENTMENT
PROACTIVE) & 18/12/2020 (RUPAY LATE PRESENTMENT DATED 11.12.2019) of
account no. [protected] of Mr. PRINCE DEVAL....

I have added gift cards into my flipkart account 6months back. And yesterday ie on 24th June my 3 evgs were deactivated automatically. They didn't even inform me about deactivating my evgs. The last time I spoke to flipkart customer care they said that those gift cards will be valid till 12months. I want my money back in any case. Please help me

I purchased a tv on 30-5-20 but i received a damaged product immediately i placed return requested but till date ther is no response

Resolved] flipkart — order delayed even after 15 days product not received

Very bad experience

I raised my request for return my Item at same day delivery on 12 Jun, 2020. And Your seller accept my return request and gave me 19 Jun, 2020 for return and 26 Jun, 2020 for refund amound. But he delayed return date I did not come to take return and than after 19 Jun on 23 Jun, 2020 I again massage them for return than I refused for return and said that It is out of period for return so sir this is not my fault your seller or delivery person did not come for return whereas I placed my request at same same on delivery so how I delayed this. Please I want to return this and I want to get my refund I am so sad for this behavior your executive also did not call me for any response I tried to call the many times but they gave me only a short missed call and massaged me we are not able to connect you. so what is this answer. I am not happy with this. I am your long time ago customer so please give me my refund because I made my all queries on correct time and I raised my request for return on correct time. So please work on that seller. And I want my refund.

My order id is OD[protected] and i ordered samsung galaxy s9+ on and around 19th may received it by 22 may, i received a damaged product and it was heating very badly, i raised complaint for many times, but the company scheduled a technicians visit for 3 times in which the technician even agreed that the phone is heating but they did not accepted it. Here are the screenshots attached of the same.

Then later just cuz i filed a complaint against them they agreed to get it replaced and one of their executive agreed that if the new device will have the same issue they will get it returned and i would get the full refund for the same. But as expected the device is giving same issue and they again getting me involved into the loop, i am a lawyer myself and as their policy if the device is damaged they should provide me a return option with full refund. Here are all the screenshot that the temperature of both the device is above 50° at home, if we go outside it can even burst. The person who confirmed me that they will return the device was Noor Ayesha from Flipkart.

And now that i have covid+ patient at my house they even said we will send the technician, the technician visits many places but their executive said and agreed that you can co-ordinate with and tell when and where he can come even after hearing the whole scenario.

I make a transaction of 18499 on dted 18.06.2020 to flip card by upi. Amount is debited from my account but not received by flip card. Please resolve the above problem and refund the above mention amount

I had ordered elica silver colour kitchen chimney on dated[protected]Order id: od[protected] from flipkart online e-commerce website.
But i have received wrong product (Elica blue colour chimney) on dated[protected]. When chimney installation person came on[protected] and unbox the chimney, we found that we received wrong chimney that i had placed replenishment order of the same chimney. But without any intimation flipkart refused to replenishment of that chimney. I am continuously taking follow up but didn't get response.

I had paid ₹4999 for that silver elica kitchen chimney.

Refund

I ordered this mobile phone on 10 th June and the promised date is 19th June but till now the product is not delivered, I ordered this phone because of online classes are going on, so that I ordered this phone, but due to not delivery of the product I lost more classes and also the product is nearest to my district and also the product is not delivery, please help me to deliver the product fast as soon as possible

My all giftcard worth more than Rs 2000 are deactivated they have 1 year validity but Flipkart deactivated them in only 2 months.

I am order a us polo assn. Jacket by the flipkart but i am recieved empty brand box only. So regarding this i am informed flipkart customers and customers create a refund request but my flipkart account was blocked by flipkart. But i am continuously contact with flipkart regarding this but my flipkart account was not unblocked. But 3 day ago on 22 jun 2020 i am receiving a mail from flipkart social media team in this email metion my flipkart...

I received the product on 20 march & log the replacement call same day because the produce was unsealed & un configure but this product was not replaced till date

I placed an order for the study table on june 1, 2020 via flipkart vide order number - od[protected]. The expected delivery date was 15june2020 however i did not get any information about the order until 15june the tracking details showed only order was shipped by the seller and no other details, i reached out to flipkart customer care many times, reached out via email, chat etc but no luck even they didn't have any info and asked me to wait till 15 june but i got a message that the order couldn't be delivered and will be delivered by 22 june. Again no status update on the order not even origin, where is product right now or nothing related to the product was available on the flipkart side. Again i called one 100 times spoke to them and the executive promised that the order will be delivered on 22 june before 7 pm and within few hours i got a message that it will be delivered on 27th june, so i kept calling them and asked for delivery agent details or at least to let me know the location where the product is presently. But they are not sure since i have got multiple promises on the delivery date am very sure that i will not get the product on 27 june, 2020 also, so i decided to place the cancellation also. Flipkart exec has no information about the order, no idea about the delivery partner but they want me to wait until 27 which i cannot do and asked them to cancel but they were rude saying we cannot help you and you have to wait until 27 june. But i am sure the delivery date will be changed to july 5 and so on.

Its pathetic to know that flipkart do not know about their seller or any info about the order and anything. So sick of you guys, why are you guys even exist in the market, go learn from other ecom websites. Refund my money, will never use flipkart.

I ordered a realme 5 pro device (Rs 17999), (order id:OD[protected] on the 6th of june and the same was delivered on the 8th. The device had a problem with the wide angle camera and i raised a replacement. The same was reported and the technician visited my place on the 12th of june. The issue was confirmed by the technician as he took samples, share the samples with his team lead and even performed a factory reset of my phone but...

I have ordered oneplus at flipkart app 7 on march 2020, now it is 2020 june, they stated march 23 it will be delivered date and since now not delivered after paying 30000rs online, after calling flipkart repeatedly daily they use to give a hope it will get delivered now then or yes we will update your concern without providing any valuable informations, they made me to frustration and by giving false hope more than 5times that it will be delivered definitely on now like that, that will be delivered. And i paid my money and they kept my money with them for 3 months without any information that it will be cancelled, they automatically cancelled now having my money saying that it cant be delivered really they cheated me and freely using my money for 3 months.

I made a prepaid purchase of acer predator helios 300 laptop on 30th may 2020. Expected date of delivery was 7th june 2020. Till 7 june my product was not shipped and was with the seller. Contacted customer care then they just changed the delivery date to 12th June 2020, which was again breached by them and the product was still with the seller . Again they changed the delivery date to 17 th may 2020 and again did the same and product was with the seller and not shipped. Then again they changed the delivery date to 22nd june 2020. But on 17th June evening I was done waiting for a prepaid order so I CANCELED the product. And I was told that I refund will be credited by 24th of June 2020. On 24th 2020 i contacted my bank and they confirmed that the amount has not been credited by flipkart. So I tried contacting them but no response from them. I want my refund asap.

Order id - OD[protected]