Flipkart Complaints & Reviews

Address: India

I ordered a 3 seater sofa (seller: Home edge) from flipkart. I received a message in the afternoon on the day of scheduled delivery that the order was delivered with a feedback link. When I went to the orders to check the details, they had updated it that the order was delivered at 11:59PM.
This is totally fake because no logistics would deliver the products midnight.
The item is worth Rs 13, 999. I am scammed by Flipkart. I also received a feedback message for installation. When I called them, they said installation is done. I asked my name and address, they had no idea. Even the installation team is fake.

This is one way of looting money from the customers. If anyone planning to buy expensive things online, please think twice. Flipkart, Amazon every website will promote fake sellers without proper verification and cheat the customers

Flipkart customer support has been notified about the posted complaint.

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Website: www.flipkart.com

My name is pardeep kumar and my email id registered on flipkart is suthar. [protected]@gmail.com, and my i am facing problem with my product "arrow sport solid single breasted casual men blazer" and order id is od[protected].
Now i will explain whole story with returning this product.
This product was delivered to me on 18th march 2020. And it comes with 10 days return policy. And after 5 days of delivery i filed a return request because size was not fit to me. But due to covid19 pandemic courier partner did not pick up my courier. And when courier service starts again they called my after one month. And i said its fine and you can pick up this now. But courier partner never came to receive this. And suddenly on may 08, 2020 my return request cancelled without my consent. Neither flipkart nor courier partner ask me for cancelling my request. But they just did it. And then i try to contact on flipkart helpline[protected] but i always get a reply from robot that no one of agent is available for talking with you. And after some days when i realize that i should contact them by some other method then i start searching and on may 27, 2020 i write a msg from flipkart app's "help centre" and i requested them for pick up my product. They reply to me that now 10 days police has been over we can't arrange a pick up for this product. Then i try to explain that this was not my fault but they never try to understand and reply me same response 4 times. I get frustrated there. Then on 9 june i find a hidden option in the app for "call back". And then i requested call back and i talked to flipkart agents over phone 4 times but they all repeat same reply that they can't pick up the product.
Now i wanna to mention some key points.
1. I didn't violet the rule or police of flipkart as i request a return request within the period of 10 days.
2. I never said to courier partner that i wanna to cancel this return request.
3. I was always available when courier partner call me for pick up the product.
4. I never received any email or call from flipkart before cancelling my return request.
5. This was the policy of flipkart and their responsibility to pick up the product and refund my money.

Desirable solution :
I wants my refund as soon as possible.

Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

Order ID - OD[protected]
Product - Arrow Sport Solid Single Breasted Casual Men Blazer

We're writing to you about your refund of your above said product.

We’d like to confirm that the seller has confirmed that the refund of Rs.2849/- on 11 June 2020 and will be reflecting in original payment mode by 12 June 2020.

Transaction reference number[protected]

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.
Hence, closing the complaint from our end.

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Address: Flipkarte

Dear team,

My self prasad m. G one of your customer since 2015, i have ordered lenovo tab m10 2 numbers as on 20th may 2020.

I had more 20 times call and followups and call not got the product

Order id - od[protected].
Order id - od[protected].

Am writing this email with a very bad experience i can radicalise overall 11 people who have called me for help worst thing no one is able to help me.

End of it am paid 23000 not free.

If you still care for a customer i need a call from someone who take care south whatsoever. Do not ask your cc team.

My number

Prasad m. G
[protected]

+1 photos

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

Order ID: OD[protected]

This email is about the complaint raised on Social Media.

Team have been trying to contact you on your number [protected], however, we are unable to get in touch with you.

We would like to inform you that the seller has completed the refund of Rs.10999 on 13 Jun 2020, and it should reflect in account within 25 Jun 2020.

Also, for the order: OD[protected], the seller has completed the refund of Rs.10999 on 12 Jun 2020, and it should reflect in account within 24 Jun 2020.

We are writing to let you know that we are closing this case for now since we couldn't reach you on the provided number.

Have a great time.

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We have orders a refrigerator on march and it got delivered on march 20, and installation guy has approached us to install the fridge but he found the refrigerator is a defective piece so we have put return/replacement on the same day. Because of covid it got delay to process our request, and now the order has been cancelled without intimating the reason. So we requested to return the money or replace a product by contacting flipkart from 10 days, no action has been taken.

The order i'd details are below.

Od[protected]

We don't want any explanations or replacements. Just need our money to be returned

Thanks

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

Order ID: OD[protected]

Item: Samsung 253 L Frost Free Double Door 3 Star (2020) Convertible Refrigerator

This mail is with respect to your complaint about the above mentioned order.

We're sorry for the trouble you had to go through.

We would like to inform you that the seller has arranged the pickup on 27 Jul 20, which within 2 business days refund of Rs 24290/- will be credited to your respective bank account.

Thank you for choosing to shop with Flipkart! We value your presence with us.

Hope this helps.https://www.consumercomplaints.in/flipkart-product-returnreplacement-cancelled-c2639734#

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Address: Utterpradesh

I was ordering a phone, the given website was fak. When i made the payment of 2280 rs.. It doesn't show any order placed.. Not my order option nothing...

https://filpkart-big.com/

This was the website.,

+1 photos

Flipkart customer support has been notified about the posted complaint.

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I have purchased 3 sarees on flipkart od no. Od[protected] dated 04.06.2020. The invoice no. Fadygk[protected] dated 04.06.2020 by kashvi sarees, banglore. The parcel was received yesterday 09.06.2020 from ekartl by his id fmpc [protected].in the parcel 1 (One) saree blue is defective the thread of saree is leave from saree (Bursts) to one side. So please exchange the saree or refund me the amount of saree.

I attach the photo's of saree. You are the most valuable company and your goodwill in the market so please replace the saree. I have first time purchase online because the cheating with purchasers in online.

Please do the needful.

Thanks & regards,
Jagannath koli

+4 photos

Aug 14, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2020

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.

Jun 11, 2020

Updated by Jaggu Koli Dear Sir,

My Order ID is OD[protected] and the attached invoice also.

Take quick action on the same.

Thanks & Regards,
Jagannath Koli

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

Order ID - OD[protected]
Product - Kashvi Sarees Printed Fashion Poly Georgette Saree

We're writing to you about your refund of your above said product.

We’d like to confirm that the seller has confirmed that the refund of Rs.719/- on 16 June 2020 and will be reflecting in original payment mode by 17 June 2020.

Transaction reference number[protected]

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.
Hence, closing the complaint from our end.

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J

Jaggu Koli

Jun 11, 2020

Dear Sir,

My Order ID is OD[protected] and attached invoice also.

Quick action on this.

Thanks & Regards,
Jagannath Koli

kashvi sarees, bangalore - Comment #3691533 - Image #0

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J

Jaggu Koli

Jun 11, 2020

Dear Sir,

Please find invoice for purchase order dated 04.06.2020.

Thanks & Regards,
Jagannath Koli

kashvi sarees, bangalore - Comment #3691591 - Image #0

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Address: Ratnagiri

My account has been blocked plz restore it soon

+1 photos

Flipkart customer support has been notified about the posted complaint.

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On 19th may i placed an order (From hyderabad) for 2 bottle of hand sanitizer from flipkart with order number od[protected].
I selected cod order and the product was supposed to be delivered to my mother in kolkata.
Order was delivered on 27th may and the delivery person took full amount as mentioned on the package and left. When my mother opened the package after 15 mins, she found only 1 bottle of 500 gram.
Then and there i called flipkart and informed and also sent email. Direct customer service in unavailable on phone, so had to choose on app for callback.
Since then i am sick and tired of raising issues, but not getting any assistance what so ever.
Got 2 calls, who promised to help but nothing.
Facebook escalation has no difference.
I even reached out to their grievance officer, he doesn't even respond. Just ignores my emails.
I create issue on the app, they close it on there end saying package was not tampered, so i wold be sent the full order.
I have made huge amount of purchases on flipkart, but these people have no respect for the goodwill what so ever.
Please help me get my money from these dacoits who have the thieves selling products on flipkart and looting the customers.
I promise to switch to amazon forever once i get the money they have stolen from me.

Jun 12, 2020

Complaint marked as Resolved

Thank you consumer complaint. You are really a blessing for the customers who have being a prey to Customer Service.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response H,

As per your discussion with the team, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

We request you to provide us 24 hours time so that we can get back with an update.

We appreciate your support and understanding in this regard.

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K

kaust94

from Hyderabad, Andhra Pradesh

Jun 12, 2020

No update on this still.
Customer service, facebook escalation no one contacted or provided any communication.

Reply

K

kaust94

from Hyderabad, Andhra Pradesh

Jun 12, 2020

No update on this still.
Customer service, facebook escalation no one contacted or provided any communication.

Reply

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I am unable to change mobile number in flipkart account, its asking otp for the old number, which is currently deactivated. How can i get otp to deactivated number?

Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

We are sorry for the trouble caused.

We request you to share your registered email ID and mobile number, to check and assist you further.

Your kind understanding and cooperation are appreciated.

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Address: Satsang Bihar colony, angaragadia, balasore, orissa

Hi, I had a very bad experience with flipkart. I had ordered Blue star AC few days ago, which the delivery executive had only delivered me the outdoor unit and indoor unit was not still delivered to me by him and u received delivered message. That delivery person was so unprofessional and rude, switched off his phone and didnt receive my call. I requested a query for this, the customer care told me to return and replace, yesterday the technician had visited our home and took photos and might have updated the status but still it's not reflecting anything in flipkart. I am frustrated doing constant follow ups and raising requests and customer care people saying the same thinga again and again. I regret purchasing as if I would have gone to shop and purchased may be I would not have suffered this. Flipkart should look cases like this where because of a negligence and lazy delivery person... Customer are suffering this. Proper communication should be done.. Where they need to check. Being a plus member in flipkart I m really disappointed.

Aug 14, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,
Order ID - OD[protected]

We are sorry for the trouble caused.

However, the seller has initiated a refund request of Whirlpool 1.5 Ton 5 Star Split Inverter AC - White as the product is not in stock for replacement.

We are happy to let you know that the courier service provider has schedule the pickup from your address by 12 Aug 2020. Once the product is picked up and reaches the warehouse then the seller will process for a refund of Rs.26916/- .

This refund will reflect within 4 business days as per standard banking procedures.

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Some mistakes reason are my Flipkart account is blocked.so I want activate my account.i truely thank full

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Address: andhra pradesh

Ery very bad experience from filpcart i purchased epson l3150 printer it was a technical problem. I put the return request return id :[protected] and order id :od[protected]. Iam waiting for call to morning just i received a call from[protected]. Just they ring it i lifted call but they cut my call and then i received msz call will tomorrow
I again try to call. But there is no response. I faced worst experience customer care.
Plz accept return and change the product

Rampatnaikn
[protected]

Aug 7, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response We will revert on it.

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Hi
I am sarojit paul. Today realme smart tv had sale in flipkart. I am interested to buy this product but when i gone to buy this; they were show me no seller come in my location.

I am very interested to buy this but how to i buy this?
Please do something
I knew my location is red zone but many peoples like me had not buy this.
Please do something you's next sale is 16 june
Will i am buy this in 16 june?
My location details are given bellow

Sarojit paul
Vill:- west santinagar
Post office:- sapuipara
Police station:- nischinda
District:-howrah
Pin:- 711227
Please do something to buy this product

Thank you...

Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

We are sorry for the trouble caused.

We regret to inform you that currently, the seller is not stocking up the variant which you're looking for. Stay tuned for further updates

Your kind understanding and cooperation are appreciated.

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Address: Kalavad shitla jamanager

My account unblock

Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

We are sorry for the trouble caused.

We request you to share your registered email ID and mobile number to check and assist you further.

Your kind understanding and cooperation are appreciated.

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When i log in my flipkart account then it shows an error 'login unsuccessful' (On pc) and 'something went wrong' (On app).
Please resolve my issue as soon as possible and also tell me the reason, why my account not logged on flipkart?
Also, i didn't receive any mail from flipkart please resolve this as soon as possible

My login details are:

Name: kshitij jain
Phone: [protected]
Email: [protected]@gmail.com

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

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Address: Pitampura,delhi-110034

Hello, i am a user of flipkart application. I thought of buying a new phone, so i think of buying poco x2. But i don't know how but this phone is out of stock for more than 2 months. My pincode is 110034. Please solve this issue.

Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

We are sorry for the trouble caused.

We regret to inform you that currently, the seller is not stocking up the variant which you're looking for. Stay tuned for further updates.

Your kind understanding and cooperation are appreciated.

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Me and my family members are blocked from flipkart game zone showing message ""something went wrong
We encourage fair play in line with our terms and condition"""

My family member regularly played all games to collect gems. Then by using these hard earned daily gems some of my family member started winning rewards daily mostly in snake smash game.in order to earn this gems regularly we played from each other's mobile and user id's so that that we never missed the opportunity to earned these gems.

Flipkart never messaged or emailed which terms and condition we did not follow while winning rewards. There is no mentioning in terms and condition of each game (Issued before 31st may, 2030) in flipkart game zone that we can't use multiple flipkart i'd in multiple device to shop or to play games. Therefore, banning us based on the above message or condition from flipkart is totally baseless.

We kindly request to lift ban from game zone of all user like us using multiple i'd in multiple device to shop or play games.

(Our blocked flipkart user i'd only to play games - anil49.19xxxxxx.com, 74000xxxxx9, 8208xxxxx4, ay9xxxxxx.com, 9320xxxxx7 all blocked on same day)

Flipkart customer support has been notified about the posted complaint.

Jul 06, 2020

Updated by Con2020sumer Kindly unblock our accounts.

Sep 13, 2021

Updated by Con2020sumer Kindly unblock our accounts

Sep 13, 2021

Updated by Con2020sumer It has been more than a year yet flipkart had not unblocked our account.

Below is the similar details/grievance of one more account of my family members.

He participated in these games almost daily and was also rewarded with gems, super coin on many occasions depending upon my ranking & game criteria. He participated with valid account & won 5 super coins in Snake Smash game of the Platform daily from 07th Sept to 10th Sept, 2021. Routinely, on 11th Sept, He used gems which was collected on daily basis, to score higher in an attempt to win prizes in Snake Smash Game & was about to be a probable winner till 11:59 p.m. as per terms & condition of the game available on platform. He was one of the winners of super coins & contender for first prize from continuous 5 days in Snake Smash Game. But on 12th Sept, 2021, he got barred by Flipkart from availing the service & benefits of game zone in future with the message that " Something went wrong, we encourage fair play in line with our terms & conditions " shown as soon as he open the games . He allege that Flipkart Mobile App Platform has barred him on baseless & false claim of violation of terms & condition of game zone by him. He also allege that as he was one of the top contender to win 1st Prize of Snake Smash Game daily, so Flipkart barred him from participation on false claim of violation of term & condition by him. He had requested as well as challenged various Flipkart customer support service on toll free no, 24 x 7 Customer Support service on Flipkart mobile app Platform, @flipkartsupport account on Twitter.com to specify the "exact" clause/terms & condition of game zone which had been violated by him as the reason of barring me to participate in games of game zone but, none of them have stated the said terms & condition violated by me till yesterday.

He requested Flipkart Customer Care Service here to show him *exact* terms & condition *mentioned on Flipkart Mobile App Platform* used for barring him from playing games or else give him compensation of 1st prize of all games on Game zone from today till date he is debarred/unblocked to play games. His Flipkart account is with mobile no 7***7**7*3.

As soon as one geniune consumer starts winning in game zone flipkart immediately bans the user. But seems helpless against hackers as well supportive to such fraudulent hackers winning daily in various games of flipkart score an impossible score daily. Or is Flipkart fooling looting it's genuine consumer/customer by earning huge profit from hosting various online games & ads on Game Zone on Flipkart Mobile App Platform & declaring their employees & their relatives winners in these games daily.

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R

Rishabh20150104178

Oct 18, 2020

I am unable to play game in flipkart and my gamezone account is blocked by Flipkart why my gmail account on [protected]@gmail.com
Mob no-[protected]

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R

Rishabh20150104178

Oct 18, 2020

Hello

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Order id - od[protected]
My order was expected to reach me by 3 june, it's 9 june already. When i talked to customer care executive on 4th, they asked me to wait till 8 june, when i asked on 8th, they said of 9th, now they r saying 12th june. How can someone be so irresponsible?

Aug 14, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

Order ID - OD[protected]

We are sorry to inform you that the order has been cancelled due to unforeseen reason.

Request you to kindly place a fresh order.

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Hi, as my phone screen was damaged, not able to operate and as well as not able view sometimes dashboard too. I do have 1 yr guaranty on mobile i have attached invoice details as well pls resolve this issue as soon as possible.

Mobile no: [protected].
Name: bhaswanth kumar.

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jun 09, 2020

Updated by NizamNani Added mobile damaged pics as well.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response We will revert on it.

Jun 11, 2020

Updated by NizamNani Hi Team, can i have a update on above issue, i am trying to call u but not able to connect can u pls call me and give me the status about it, its really urgent i hope your team understand.

Jun 18, 2020

Updated by NizamNani Hi team, it been long time no response till from you guys, pls resolve this issue i am waiting your call and further process. Guys its an urgent or else suggest me to visit direct office as well, i am planning to visit direct in Bangalore head office.

Pls call to this no for further process : [protected]

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,

Team tried to get in touch with you on [protected] about your Vivo Z1Pro (Sonic Blue, 128 GB) with order ID OD[protected] but we couldn't reach you.

We trust that the technician from the brand visited you to help you with your concern with the mobile, As per the tech visit update there is no defect which was confirmed as per the diagnose provided by seller.

Hence, If your issue is not resolved you can visit the nearest brand authorized service center.

Hope you understand.

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Order cancelled due to out of stock
But refund not provide me.
Plz resolve my problem
Contact no [protected], [protected]
Name sonu kumar sachan

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2020

Flipkart Customer Care's response Duplicate of c2639086. Hence, closing the complaint from our end.

Flipkart Complaints & Reviews

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Flipkart reviews & complaints page 972

Order is not delivered but I received a message stating it was delivered

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Return cancelled due to COVID19

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If you still care for a customer i need a call from someone who take care south whatsoever

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Product return/replacement cancelled

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website doesn't show any order placed

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kashvi sarees, bangalore

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flipkart pay later blocked account

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cheating customers by sending partial item and billing for full

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i am unable to change mobile number in flipkart account

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Product delivery-Item missing

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For account activate

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epson printer l3150 not working filpcart didnot respond for return policy

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I can't delivery in my pincode

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My account block is origin

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Issue on login my flipkart account

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i'm complaining about out of stock shown in poco x2 mobile phone in flipkart app

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Banned from playing games in game zone of flipkart mobile app.

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irresponsible behaviour & delay in delivery

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Mobile protection due to my screen damage

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product refund not provide

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