| Address: Bangalore, Karnataka |
poor customer service
Ch. Chandrasekhara Rao K S
No.100, 1st floore, 3rd cross, Bhuvaneswari Nagar, kathriguppe circle,Banshankari 3rd Stage,Bangalore.
11.07.2012
Sub: Failure of Activa HondaServices and avail of warranty services, Reg.,
Sir
This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E[protected] on[protected] from the dealer, Sri Silicon Motors, The activa has 4 free sevrvices.
I had just come from your Service Centre which is located at Banashankari 3rd Stage Bangalore. I had given my HONDA Activa for servicing in the morning at 07:30 am (09/07/2012) to one of your Honda supervisor (Silicon Honda) .
When I checked my HONDA activa, it has no scratches on my vehical , and I asked to fit some extra fitting like front guard and back guard and seat cover and side ladies foot rest, but he did not note it properly, and he said we will make it ready and you can come and collect on Wednesday (11/07/2012), I said this is my 1st servers they told your suppose to give before 25th of June now time is over we have to take it as a paid service and I told them still I am not yet run my vehicle more then 500 KM why don’t you take it as a 1st free servers, I said in front of me he has taken my services book and he removed my 1st services paper. And also he shouted on me. I said I will complaint to your company he said you can do whatever you want. We will accept it as paid server and come and collect your vehicle after two days.
when I called on 11th they said your bike is ready and come and collect, I asked them what and all extra fittings you made it for my vehicle, They said except lady side foot rest everything we added, I told them to add what you guys missed then they said no sir, whatever in job your mention only we added, I checked with one Silicon supervisor name called Mohan, he said it is not possible whatever it is there in job card we added if you want me to add one more extra fitting u want to make new job card. I said ok.
After they added extra fitting I asked the bill they said it is not possible we will give you by tomorrow or else you can pay the bill take your vehicle from service center, or else come tomorrow and collect your vehicle, Instead of Rs1500 they charged me Rs2200, I paid my bill and ask them to deliver, By that time I found one scratch on my vehicle I asked to the mechanic was done the services please call and asked him, But they said when u given the services itself the scratch is there, I told I was not there, they are started arguing, and they told we will not do anything.
I must say the level of services which are being provided now a day by your employees at this specific service centre is zero at the moment. And not only me, around 5-6 customers were arguing with ur staff just b'coz of their third class services.
It is kind requests kindly take some action against On your services Department and one more thing, Your supervisor has lots of attitude but he doesn't know how to provide services to the customers.
I feel this is not the proper way to render customer services. I am really disappointed because I have been a very good customer of yours since many years. Our family own 2 Activas and of your esteemed company. I am not satisfied with the response of the dealer.
I request you to relieve the vehicle according to terms and conditions at the earliest.
Yours truly,
Chandra K S
[protected]
Aug 13, 2020
Complaint marked as Resolved
PURCHASE VEHICLE
DATE : 19 MAY 2010
PURCHASED FROM : GLOBUS MOTORS PVT LTD
ADDRESS : B-291 SARASWATI VIHAR NEW DELHI - 35
SERVICES
FROM : ROOP LEASING AND FINANCE PVT LTD
ROHINI HONDA KHASRA NO – 1221 RITHALA
1ST SERVICE : 13 JUNE 2010 (KM READING=351)
3rd SERVICE : 30 NOVEMBER 2010 (KM READING : 2644)
COLOUR OF THE SCOOTY :: BLACK
ENGINE NUMBER :: 0676834
TODAY ( 7 MARCH 2011 ) I GAVE MY VEHICLE, HONDA ACTIVA TO GLOBUS HONDA GT KARNAL ROAD WORKSHOP. CHALLAN NO -53337
THEY TOLD ME THAT ENGINE CRANK HAS BROKEN DOWN. WE HAVE REPEADLY SENT YOU MANY MAILS BUT YOU GAVE NO RESPONSE
FROM FIRST SERVICE WE HAVE BEEN INFORMED THAT THE CRANK SHAFT HAS BEEN BROKEN AND NEED TO BE REPLACED. THEY AREN’T PROVIDING US WITH THE DESIRED PARTS.
TODAY THEY HAVE TOLD THAT THE CRANK SHAFT HAS ARIVED AT THE SERVICE CENTRE. AFTER EXAMINING THE ENGINE THEY TOLD THAT THE ENGINE IS NOT WORKING PROPERLY AND NEEDS TO BE REPLACED. MY SCOOTY IS UNDER WARRANTY
THEY TOLD THAT ITS MARKET VALUE IS ZERO.
HOW CAN I TRUST YOUR COMPANY IF THIS TYPE OF SERVICE IS BEING PROVIDED HOW MUCH I HAVE TO PAY TO REPLACE THIS SICK VEHICLE OF YOUR SICK COMPANY
IM SENDING YOU THIS MAIL AND 1 COPY IM ALSO SENDING TO THECONSUMER COURT
FROM LAST 3 MONTHS YOUR COMPANY HAS TROUBLED ME. I HAVE BOUGHT THIS VEHICLE TO MAKE MY LIFE EASIER NOT TO SEND U MAIL AND TROUBLE MYSELF
PLZ REPLACE MY SICK AND DAMAGED VEHICLE
MY NAME IS PARDEEP KUMAR GOEL
PHONE NO :[protected]