H&r Block / Hrb Digital — h&r block / hrb digital / incompetent management

For the past two years i had been going to the h&r block office on the corner of sherbrooke street east and langelier in montreal.

I was very satisfied with their services. Perfect service.

But holy smoke, i went at the pointe aux trembles office on sunday 11 2018 and could not believe that this office was in operation.

Incompetent staff, only one staff available on sunday 11/03/2018, the lady had to act as receptionist and accountant at the same time, so could not proceed to help anyone. Only two employees on the 12/03/2018, music blasting from the shopping mall speaker which is installed in the ceiling of the local 1400 st-jean baptiste in pointe aux trembles, montreal and gives a completely stressful waiting time experience.

Nobody was present at the front desk on the 12/03/2018, therefore no customer greetings. Customers completely ignored.

Staff could not even figure out how the computers worked and were locked out due to codes.

We go to h&r block because they are supposed to be pros, and the service is the most expensive on the market due to them being supposedly pros.

To tell you the truth, i do not even think i should have been charged for their services.

Terrible experience and waste of time, the manager should be replaced
Was this information helpful?
No (0)
Yes (0)
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment

    Contact Information


    Complaint categoryCategory: Tax Services
    Add Company Information