H&r Block / Hrb Digital — h&r block / hrb digital / incompetent management
For the past two years i had been going to the h&r block office on the corner of sherbrooke street east and langelier in montreal.
I was very satisfied with their services. Perfect service.
But holy smoke, i went at the pointe aux trembles office on sunday 11 2018 and could not believe that this office was in operation.
Incompetent staff, only one staff available on sunday 11/03/2018, the lady had to act as receptionist and accountant at the same time, so could not proceed to help anyone. Only two employees on the 12/03/2018, music blasting from the shopping mall speaker which is installed in the ceiling of the local 1400 st-jean baptiste in pointe aux trembles, montreal and gives a completely stressful waiting time experience.
Nobody was present at the front desk on the 12/03/2018, therefore no customer greetings. Customers completely ignored.
Staff could not even figure out how the computers worked and were locked out due to codes.
We go to h&r block because they are supposed to be pros, and the service is the most expensive on the market due to them being supposedly pros.
To tell you the truth, i do not even think i should have been charged for their services.
Terrible experience and waste of time, the manager should be replaced
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