Ibibo Group / Goibibo Complaints & Reviews

No refunds received till now after 4 to 7 days.
They are make us all fool. After keeping money for these many days I want it with interest....

I am writing to formally complain Goibibo regarding the refund for my return flight on 25 August 2025, from Dharamshala to Ahmedabad, under PNR MZL17F.
Due to a change in the boarding sector from Dharamshala to Chandigarh, the airline IndiGo issued a refund of ₹3, 214 to Goibibo, from whom I had originally booked the ticket. However, despite the refund being processed by the airline, I have received no update, confirmation, or refund...

I am writing to formally raise a grievance regarding a flight booking made through your platform for Alliance Air Flight 9I638 (PNR: R84ZMB), scheduled on 19th July 2025 from Bathinda to New Delhi. The booking ID associated with this reservation is GOFLDSTAFN[protected], and it was made for two passengers – Ruchi Kalra and Tamanna Kalra.

Background & Timeline of Events

The original flight was rescheduled...

Dear Goibibo Customer Support, Booking ID : GH[protected] Contact number : [protected] I am writing to lodge a serious complaint regarding my recent booking at Essotto Hotel, made through your platform. My stay at the property was extremely disappointing and uncomfortable due to multiple issues, and I am requesting an immediate full refund for the following reasons: 1. Unacceptable Room Conditions: The air conditioner in the room was making...

This is to express my deep **disappointment and outrage** over the **pathetic customer service** I have received from Goibibo regarding my pending refund for the cancelled Air India flight dated **13th May 2025**.

The flight was **cancelled due to airport closure** – a government-imposed disruption beyond passengers' control. The flight was **cancelled by us directly via Air India on 10th May**, yet **no refund**...

I am writing to follow up on a refund related to a flight booking that I canceled on 13th May, which was originally booked on 5th May. Due to the ongoing war situation, I was uncertain about proceeding with my journey and decided it was best to cancel the trip.

Following the cancellation, I received an email notification from the Goibibo team stating that the refund had been initiated to my GoCash account. However, despite...

I had booked a flight on 19th March 2025 at 2:07 AM from Ahmedabad to Kolkata with the booking ID GOFLDNTADFWM3751290 and paid an amount of Rs. 13, 444 from the UPI account ([protected]@axl). The amount was deducted from the account, but the payment failed. Refund of this amount was not sent to the origin account. I have attached all the required proofs. Kindly refund my money....

On 15 March 2025, I had bus booking with pnr 4AA72NH2...
On that day, I reached the isbt kashmiri gate, on Gate 1 and 2 and stood there waiting for bus untill the Bus leave time 11:55 pm I tried calling driver, his phone went switch off, I tried calling him from 11:45 to 11:55 pm, his phone switch off, so I went upstairs, to leafybus office, when I get there it was closed, I called there customer care number, no one picked up...
Bunch of times I tried calling again no response...
I went enquiry section on the Bus station, they said nothing we can do as it's a private bus..
At 12:05 am bus driver switched his phone on, and said, he reached Noida, and pickup everyone on kashmiri gate station...
What the hell I'm suppose to do now,
Driver didn't called me, no customer support...
I waited till bus was suppose to leave the station, there was no sign of bus on that station by 11: 55 pm
I'm certain of it..
I want my full money back...
I didn't travelled, and I had to wait another 3 hours Waiting for another bus...
I'm frustrated that I have type to get my money back
Mark my word, I will never use your services ever again...
Your call support with Ai is worst...

I have done the flight ticket booking online through GoIbibo portal for travel CHN To DEL, booking ID GOFLDSTACAZU8684014 and received confirmed ticket in Spicejet airline with PNR: HHIDFK.

Later received an email from GoIbibo that "your booking is cancelled as per the information received from the airline. Cancelled: Chennai-Delhi: K Shaun
We have therefore initiated a refund of ₹ 5, 590".

However...

I have tried to make a bus booking on 17th Feb 2025 from bangalore to Kannur on Ashoka Travels.
After the amount got deducted from gpay, the page was frozen and no booking was made.
I have tried once more and the same issue happened.
It happened on 17th Feb 1:22 pm and 1:56pm. I tried to contact the helpdesk and later understood that they dont have any customer care where we can reach.
I wanted to get refund of...

I had booked a hotel through Goibibo at elite inn, Nashik Hotel on 8th February under their 100% Money Back Guarantee policy, which promises a full refund if the room has cleanliness issues such as pests, foul smell, broken walls, or unhygienic conditions.

Upon checking in, I found that the room was in an unhygienic and unlivable condition, violating basic standards of cleanliness. The specific issues I faced were:
br...

Dear GoIbibo Support Team,

I am writing to express my continued frustration regarding the unresolved issue of my flight tickets purchased in January and February 2020. As mentioned in my previous emails, I booked two tickets through your platform for travel during June and September 2020:

Riga to Chennai in June 2020
Chennai to Riga in September 2020
Unfortunately, due to the COVID-19 outbreak,...

Dear Team,
Please go through the below booking id
Booking ID – WZ9C9C

I have experienced very pathetic service looking here for Goibibo, there no any proper customer care for Goibibo, when I am trying connect to any No that automated lady saying that the query has been resolved and if any help I have to visit in my trips which totally failed to connect the any of your officer.

Am reaching with...

Ibibo claims they Refunded me R6311 on 13 November for a Flight Ranch-Pune Indigo I cancelled.
I have checked all my accounts (have 9 and 5 credit cards). I sought to whom they Refunded and last 4 Digits of that ac no.
They SIMPLY REFUSE. 4 complaints logged in and each reply is go check yourself.
They said chk UPI limked ac in icici or any. I have only two UPI linked. I sent them bk stmts of NOV month which has NO Refunds.br...

Dear sir/madam
As I made an transaction through Net Banking on[protected] to MAHINDRA FINANCE FIXED DEPOSIT and the payment debited from my account and confirmed by bank and still now the payment not credited to that particular beneficiary account, so kindly refund the amount which has been debited from my account ASAP amount -Rs.25000/- transaction details given below,

Transaction ID : [protected]
Bank...

We had booked a flight from Ayodhya to Jaipur through GoIbibo. Booking ID - GOFLDNTAAB[protected]. This flight was cancelled by the sirline. We therefore requested for full refund. We should get the full refund as flight is cancelled by airline, but we were refunded Rs. 1, 566/- less. We should be refunded the balance Rs. 1, 566/- immediately....

I have paid extra 20rs for refund the amount double if incase the bus booking is cancelled by the bus operator. But i got only 714rs, . But have paid rs 734rs to book the bus from Coimbatore to Bangalore on October 13. I want 2x the amount back to my wallet....

My concern is regarding to full refund cancellation of ticket pnr are 5xxozp and 5xxjnq.
I have only received Rs 11030 whereas my ticket amount was Rs 21042
I am trying since 6 sep 2024 via mail and phone but still I am not received my amount.
You can connect any time on my alternate no[protected] and register no [protected].
You can also connect to to by via mail also @
[protected]@yahoo.co.in.
Ticket detail are given below:
Airline PNR -8WXBW3, 8WXBWY
GDS PNR - 8WXBW3, 8WXBWY
Sector - BLR to DEL, DEL to BLR
Date of travel - 25th October 2024, 4th November 2024
Passenger name - Chanmay Chahar
E-Ticket No. - [protected], [protected]

I am writing to express my disappointment with the service I experienced while booking a bus ticket for my parents through your platform.

The bus that I booked was delayed by 1 hour and 30 minutes, and my parents were left stranded. Although the driver did call an hour before the scheduled departure to inform me of the delay, it was too late for my parents to wait as they had to reach a guest's place. Due to this, they had no option but to take another bus.

When I attempted to cancel the booking or find an alternative, I was unable to do so as there was no option available on the app, and my attempts to reach your customer care went unanswered. This lack of communication and support is extremely disappointing.

I expect better service and a prompt resolution to ensure such issues do not occur in the future. Please look into this matter and advise on the next steps regarding the refund or any compensation for the inconvenience caused.

Looking forward to your response.

Dear Team,

I booked the ticket from payzapp. payzapp allows the payment portal to goibibo. Now I am unable to contact anyone.

As per spicejet they refund the payment on date 17-Jul-2027 to Makemytrip but makemytrip denied the refund. He asked to contact Goibibo for a refund but we are unable to contact them.

Kindly help to Refund the Amount Rs 10606 /- If your team will not respond then we will...