Ibibo Group / Goibibo Complaints & Reviews

On 4-June I tried booking train tickets via GoIbibo app while the money was deducted the booking could not be made as confirmed by the app on the same day. The app further showed that the refund is being issued and it should get credited by 10-June. Unfortunately that never happened. After I called them multiple times they assured me that the money will be credited within 48 hours while it never happened. Finally they told me to share the bank statement to prove I did not get the money back on 18-June but they still did not issue the refund. Recently when I again called up they requested for the Credit Card Statement which was again shared but no luck still. Now when I call they just keep on shifting the calls and finally tell me that they are opening a ticket that will get resolved in 48 hours. I have also addressed their grivance mail id but no luck still. Please help!

I have a nightmare experience with cab booking from @goibibo on 11th June from Durgapur airport to Mayureswar.
First, you sent a different cab. I booked a diesel car but a CNG car came to receive me. There was no space for luggage at the back. I immediately registered a complaint.
Then the driver choose different route for the extra income. The shortest route is approx 90 km. But the driver chose the route that is expected...

There is no way to talk to executive regarding problem not listed in faqs, nor there is a valid email id to communicate. How the hell are we supposed to contact for our queries??

please contact me
vivek agarwal
ph. [protected]
email : [protected]@gmail.Com

Dear Gobibo team.. we had made an booking under PNR number ET557M for Taufique Ahamad from Doha to Lucknow and still did not receive the ticket and we have tried all best possible way to reach you and even searched ticket on Indigo cannot find. Our email is [protected]@probuilding.qa and whatsapp number for sending ticket is +[protected]

I tried booking flight from BLR to BOM for 17th May'24 - Gobibo asked for Rs 4221 which i paid via UPI. UPI ref[protected]. The amount got debited successfully but goibibo app shown error for flight booking. I tried reaching their customer care number[protected] but its useless for such topics.

Need the money back from Goibibo

I live in USA. I have made flight bookings for multiple members of my family online. The transaction went through goibibo.com, for my upcoming vacation to India. My plans have changed, and I want to cancel the tickets. goibibo does not have customer service, all the number they listed on their website or from google search have no response, or go to auto caller with no meaningful response. Can't open an account on their website as it has...

Hi,

I would like to bring to your kind attention that I have cancelled my booking for the flight AI 852 on the 1st for PUN - DEL (PNR - 64UNQZ)

I still haven't received any updates on my refund. Inspite of cancellation, the Air India team is calling upon to check my boarding status. Their system has not been updated.

I request you to refund my amount at the earliest and kindly update me on the status which you guys have failed to update. Your toll free no doesn't work!!!

I am hoping for an early resolution from your team.

Regards,

Ajay Shrotriya
[protected]

Namaste,

In this hour I bought a ticket flight from Delhi to Dabolim for an amount if 5555, 56 rupees. For tomorrow with Air India.
The money was taking from my account but I haven't receive any confirmation e-mail nor e-mail with the ticket.
And in my account in the payment's details that appears in field "fines" so what's that ?
Could you reply quick and send me the flight ticket please.
Have a good day.

Quentin POISSONNET.

Goiboibo
Your bus booking from *Kilambakkam* to *Nagercoil* is confirmed. Your Goibibo booking ID is *GOBUSDT4473F1EE78* and PNR APP021CYE523.
I tried to contact ibibo but failed. Record message only coming.
passenger name Sasikumar.

I had booked hotel in pune name called hotel panchrantna residency on 28th of nov.its been 3 months now company has not refunded my amout of Rs. 1824. they denied checked in and after i called to goibibo customer care they said u will get refund but after so many phone calles to them they are not taking any action. or non giving me refund. they are fake claiming that ihave stayed in the hotel but they dont have any proof of that. i request to take strict action against such fraoud company.

Why goibibo not refunding my money I made lot of refund requests but they still working on it again and again may be they don't want to give back anything. My Booking ID for train booking AP express vizag to NDLS on 12th of December TRNAV10PNSFQ4048DG

Booking ID- GOFLISTYXESDA6XJ7888
PNR - SFGTYT
Name- Raj Jitendra Vakani

Hello respected,

I’m Raj Vakani. I have already sent a refund request on 22nd November 2023 but I have not received any response. If it is not confirmed at least by 27th November 2023 I’ll not get my refund for the payment. I’m trying to contact for helpline number of goibibo but no one picked my call and my request is...

My flight booking from Los Angeles to New Delhi has been delayed by the airline for a day. Goibibo's confirmation number is GOFLISTLK5Y8GE, and the PNR is 54U6BC.

Even after several calls to customer support, I am yet to receive a confirmed quotation for the refund if I cancel my booking. I checked the airline policies, and it says, "If the expected delay is more than five hours, you can cancel the flight and get a full refund of your ticket." So I am assuming that I should get a full refund. I need written confirmation for this.

I have to book a new flight after the cancellation, and I CANNOT go ahead with the cancellation unless I have confirmation of the amount, as it's a big amount.

My pnr number is ([protected]) journey date is 7/06/23 as the following pnr number ticket is partially confirmed in RAC format so because of that reason i filed the tdr for all the passenger who are supposed to be travelled but as of till(15/08/23) my tdr (ticket amount) is not deposit

I had called the customer care number of irctc but they said only for one person the tdr is approved I want to ask that as i filed tdr for all the passenger why only for one passenger the tdr is approved even none of the passenger is travelled

I request you to look in the issue as soon as possible and requested to solve my problem
The details of the ticket booking as follows
PNR Number [protected]
Booking ID TRNAV05Z30XK9KK
Date of journey 07/06/23
From Thane TO Miraj

I also attach the screenshot of TDR

ThankYou

Reference No.[protected]

I booked ITA Airways flight AZ769 from Goibibo portal from Delhi to Nice for 28th Sep and booked seats (53J, 53L). On 27th Sep while checking in I discovered that the portal is asking me to rebook the seats, I called the airlines customer care only to discover that the seats I had booked initially do not even exist on the plane. I called goibibo customer care where they gave me an option of either a refund or book the seats again thru them, I agreed for a refund. It has been more than a month of repeated calls and innumerable " we will get back to you" and I have not received my refund instead I have wasted hours chasing these guys for getting the expected support.
All I am getting from their support team is that the case has been rejected internally and we will follow up again with our internal team - this is also when I follow up on a call, I am not getting any updates from your end.

As per last commitment 4 days back of getting an update within two days, I have still not received any call or email informing about the process in this case...!!!

I have bookd a flight to Kolkata from Bagdogra thru Goibibo of GoIndigo airlines.Unfortunately flight has been cancelled by airlines due to operational issues.Goindigo has sent me an email confirming same and refund amount, saying it will be sent to Goibibo to trasfer to my account.It has been two weeks till now Gobibo has not refunded the amount keep on saying it will be sent to your bank account with in 3-4 days.Very upset with Goibibo
travel details
Date: Oct 18, 2023
Flight:6E576, Bagdogra to Kolkata
PNR : EZGBXN
Goibibo booking ref no:GOFLDSTMOBGS4RZH7274

I had a booking on 13 Mar from Gorakhpur - Lucknow through Alliance Air and my booking ID is GOFLDSTMOBGBWOT65253, PNR NO.- XPNKDG in the name of Kaihkasha Parveen. The flight was cancelled by the airline but I have still not received the money back.
My mail ID:[protected]@gmail.com
Contact no - [protected]
Alternate no. - [protected]
In the help and support menu of tha app there is no option to raise a concern and there is no option to make a call.

Booking Number: GOFLDSTMOBTFUM6V7238
Mr. Harshal Mehta’s e mail is [protected]@rediffmail.com
Mr.Harshal Mehta’s Phone Number:[protected]
Mr. Harshal Mehta’s email forwarded to goibgoiibo.com on October 16, 2023 (see below the e mail).

Our outbound Air India flight from BOM to CCU was scheduled on October 9th, 2023.
Unfortunately, my elder sister unexpectedly passed away on October 5th,...

Booking details
Booking ID: GOBUSIOS116938DD02
Operator PNR: TS[protected]TAMO/39244

One person called for Bus Cancellation. Shared the log with Goibibo also. Refund still not received...

I have booked room on 5th Oct at Vizag Zostal but due to some emergency I was unable to check-in on that day. As I asked refund from Zostal, vizag but they refused as they said you have booked room from goibibo so they shoild be responsible. I have already send emails and complain for the same but didn't received response. So I am requesting for my refund as I didn't checked in so refund should be provided.