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Ibibo Group / Goibibo Complaints & Reviews

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1.8

Updated: Jun 19, 2026

Complaints 5169

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1771

Unresolved

3398

So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Ibibo Group / Goibibo reviews & complaints page 2

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I hereby request you that I have booked hotel Madhuram at Veraval Gujarat on 10-10-25 for one room, two adults for 3 nights from 27-10-25 to 30-10-25 and paid Rs.4983/- through (SBI net banking) Gpay to you. Due to falling heavy rain I have cancelled the said booking. In ur App u shows refunded full amount but not showing in our bank account. Our account details are as follows
Malvika Ajay Ingale, Ajay Yashwant Ingale & Mallika Ajay...

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Address: 19th Floor, Tower C, 10, DLF Cyber City, DLF Phase 2, Gurugram, India

I am writing to raise a complaint regarding a pending refund for an airline ticket worth ₹33, 534 for a failed transaction due to technical glitch of the Go Ibibo APP on 7th October 2025

When I initially tried to book the ticket, the payment was debited from my account, but the booking did not go through successfully. Following that, I immediately created a support request to resolve the issue and request a refund.
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Address: gurugram, haryana

Dear Customer Care,

I am writing to express my strong disappointment regarding the cancellation of my scheduled flight no, SG 169 on 27th September'2025 from Guwahati to New Delhi.

What is most unacceptable is that I was not informed in advance about this cancellation. While doing web check-in today afternoon and later in the evening I further discovered that there is no alternative flight available on the same...

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Address: pune

I am writing to formally lodge a complaint regarding a recent experience with Goibibo that has caused significant inconvenience .
Booking Details:
Booking ID: GOFLDSTAGJ[protected]
Date of Booking: 1st september, 2025
Service Booked: Flight
Amount Paid: 7045
I tried to contact them via their support contact number but it was on loop and not helpful and sometime few support person pick up the call and...

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Address: Banglore

I am writing to formally raise a complaint regarding a hotel booking I made through your platform. I had booked Mazz Homestay in Sri Lanka for 4 nights (10th September to 14th September), and I had paid the full amount online in advance.

However, upon arriving at the location in Sri Lanka, I discovered that the hotel does not exist at the provided address. I contacted the property owner, who informed me that the hotel has been...

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Address: kamothe

I have book ticket with GO IBIBO For mumbai to dubai for 18/09/2025 fligh AI 919.for my brother arbaz akbar ali tambe. ticket details will attach below. as my brother went to airport his name did not show into the system airlines told it is IBIBO problem and IBIBO is saying it is airlines problem. for this for last 4 hours i m contacting with ibibo they told they put my query on priority basis but did not resolve it. i have book individual...

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Address: Gurgaon

Website: Goibibo.com

I am writing to request your assistance to void a ticket I mistakenly booked for October instead of September. I called several times for a void. GOFLISTAGNO59146722/ PNR:FI38LA,

Every colleague used/said a different type of logic.
1. The ticket is a special fare, so void/cancellation is not possible.
2. Void time is over from Malaysia time/ Date changed
3. Malaysia Airlines denied for void.
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No refunds received till now after 4 to 7 days.
They are make us all fool. After keeping money for these many days I want it with interest....

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I am writing to formally complain Goibibo regarding the refund for my return flight on 25 August 2025, from Dharamshala to Ahmedabad, under PNR MZL17F.
Due to a change in the boarding sector from Dharamshala to Chandigarh, the airline IndiGo issued a refund of ₹3, 214 to Goibibo, from whom I had originally booked the ticket. However, despite the refund being processed by the airline, I have received no update, confirmation, or refund...

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I am writing to formally raise a grievance regarding a flight booking made through your platform for Alliance Air Flight 9I638 (PNR: R84ZMB), scheduled on 19th July 2025 from Bathinda to New Delhi. The booking ID associated with this reservation is GOFLDSTAFN[protected], and it was made for two passengers – Ruchi Kalra and Tamanna Kalra.

Background & Timeline of Events

The original flight was rescheduled...

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Dear Goibibo Customer Support, Booking ID : GH[protected] Contact number : [protected] I am writing to lodge a serious complaint regarding my recent booking at Essotto Hotel, made through your platform. My stay at the property was extremely disappointing and uncomfortable due to multiple issues, and I am requesting an immediate full refund for the following reasons: 1. Unacceptable Room Conditions: The air conditioner in the room was making...

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Address: HARYANA

This is to express my deep **disappointment and outrage** over the **pathetic customer service** I have received from Goibibo regarding my pending refund for the cancelled Air India flight dated **13th May 2025**.

The flight was **cancelled due to airport closure** – a government-imposed disruption beyond passengers' control. The flight was **cancelled by us directly via Air India on 10th May**, yet **no refund**...

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I am writing to follow up on a refund related to a flight booking that I canceled on 13th May, which was originally booked on 5th May. Due to the ongoing war situation, I was uncertain about proceeding with my journey and decided it was best to cancel the trip.

Following the cancellation, I received an email notification from the Goibibo team stating that the refund had been initiated to my GoCash account. However, despite...

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Address: Gurgoan

We had booked a flight from Ayodhya to Jaipur through GoIbibo. Booking ID - GOFLDNTAAB[protected]. This flight was cancelled by the sirline. We therefore requested for full refund. We should get the full refund as flight is cancelled by airline, but we were refunded Rs. 1, 566/- less. We should be refunded the balance Rs. 1, 566/- immediately....

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Address: Durgapur Airport

I have a nightmare experience with cab booking from @goibibo on 11th June from Durgapur airport to Mayureswar.
First, you sent a different cab. I booked a diesel car but a CNG car came to receive me. There was no space for luggage at the back. I immediately registered a complaint.
Then the driver choose different route for the extra income. The shortest route is approx 90 km. But the driver chose the route that is expected...

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Address: Gurgaon, Haryana

I live in USA. I have made flight bookings for multiple members of my family online. The transaction went through goibibo.com, for my upcoming vacation to India. My plans have changed, and I want to cancel the tickets. goibibo does not have customer service, all the number they listed on their website or from google search have no response, or go to auto caller with no meaningful response. Can't open an account on their website as it has...

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Address: Vadodara, Gujarat

Booking ID- GOFLISTYXESDA6XJ7888
PNR - SFGTYT
Name- Raj Jitendra Vakani

Hello respected,

I’m Raj Vakani. I have already sent a refund request on 22nd November 2023 but I have not received any response. If it is not confirmed at least by 27th November 2023 I’ll not get my refund for the payment. I’m trying to contact for helpline number of goibibo but no one picked my call and my request is...

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Address: Duari, Rewa

Booking details
Booking ID: GOBUSIOS116938DD02
Operator PNR: TS[protected]TAMO/39244

One person called for Bus Cancellation. Shared the log with Goibibo also. Refund still not received...

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Address: NADIAD GUJARAT

I wanted to talk with customer care executive for information not available on online customer support menu, I called one number getting persistent message -all lines busy
in second number there was option for various activity of booking but no option for talking with executive, can you arrange call back on [protected] for my existing booking, at earliest...

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Address: Gurgaon

I am still awaiting refund of booking ID TRNAV0GN5RHJEYOR for more than 7 days now???????
R K Singh
[protected]...

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