Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 121

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
U
Upendra P
May 9, 2022
Resolved
Report
Copy
Resolved

I have made a Flipkart purchase using ICICI Bank credit card, however as i cancelled the product, the money got refunded back to my card 13 days before the due date and my outstanding was showing as '0'. However, after the due date i started getting missed payment notifications. They simply started charging me though there was no outstanding balance. I called up customer care (they attended my call after making me wait for 1 hr) and asked them why I was getting charged though there's no outstanding. They said that it's because, ICICI POLICY do not consider refunded amount as payment. This was shocking as I was not aware of this and they never informed me about this. I'm being charged though I never missed my payments. ICICI is cheating and trapping customers with these kind o[censored]nethical and fraud policies.

21apr22- Flipkart refunded amount in my credit card and outstanding was showing as 0.

3apr22- due date for payment is there's any outstanding.

4apr22- I was started getting charged and being harrased by ICICI by wrongly claiming i have Missed payments.
Jun 10, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 09, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05cmt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Ashley Jain
    from Noida, Uttar Pradesh
    May 9, 2022
    Resolved
    Report
    Copy
    Resolved

    Am an icici bank customer. On[protected] ecsrtnchg charged 590 rupees double. I don't know what the charges ECSRTNCHG... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

    Thanks & regards,
    Ashley
    Jun 15, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 09, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05cn3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      ahbab93
      from Guwahati, Assam
      May 9, 2022
      Resolved
      Report
      Copy
      Resolved

      My bank account is deducting every month in the name of ECS. This month they deducted 3000 after crediting 3000 in my bank account.
      Last month they deducted 800 and before last month it was 1100.
      When I called the customer care they said it was because my emi from zest money auto debit was bounced because of insufficient fund while I already the paid the mi on time.
      So, if the money is auto debiting and you pay it before that, than ICICI will deduct the money as charges. Kudos to ICICI bank.
      This is a fraud bank and I am submitting the same complaint to RBi and Nadal officer and consumer court.
      I don't know if I get my money back or not, but please stay away from ICICI. one of the worst bank in India.
      May 9, 2022
      Complaint marked as Resolved 
      it got resolved
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 09, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anantshirke
        from Mumbai, Maharashtra
        May 9, 2022
        Resolved
        Report
        Copy
        Resolved

        With reference to the above subject within "1" day inr 590 has been deducted from my account nearly 8 in a day itself. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
        What is this transaction purpose? Nach_ad_rtn_chrg~tpslip. I personally went to bank many times but there is no one is giving proper solution. I want my all deducted amount refund else i will go legally.

        Below are my details

        Anant Shirke

        Contact number - [[protected]]

        Mail - [anant.shirke123]@gmail.com
        Jun 9, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 09, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Poorva328
          May 9, 2022
          Report
          Copy

          Forex card not working in Sweden

          I have purchased ICICI forex card for my international travel by paying all the processing fee and taxes. Unfortunately after landing in Sweden it's not working. I tried to call customer care by doing international recharge but after waiting for 45 mins nobody is picking call.I am staying in another country from last 1.5 week without money.I have raised the complaint by sending the mail but they are replying with general instructions which...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          V
          virender0208
          from PANIPAT, Haryana
          May 8, 2022
          Resolved
          Report
          Copy
          Resolved

          Fastag not removed from blacklisting

          My Vehical No. HR06AC1923.
          I had ICICI Bank Fastag. My Tag Account No. : 23158751 & Customer ID: 12561666 of ICIC bank Fatsag.
          I applied to close my fastag account to ICICI Bank Fastag on 17/04/2022. I also applied to remove the tag of Blacklisting on the same day. They close the account and also refund my balance amount on 04/05/2022. But they didn't remove the tag of BLACK LISTING ACCOUNT.
          Due to this problem, I...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          R
          Rageshk
          May 8, 2022
          Report
          Copy

          I've attempted numerous times to communicate with their support personnel
          but i am not able to connect them. From the month of february some amount has been debited from my account in the name of bank charge. (NACH_AD_RTN_CHRG~Of Bnk BFLo~02DEC21~89a0f94~19424)
          (NACH_AD_RTN_CHRG~Of Bnk BFLo~02FEB22~2b372ef~19424)
          (NACH_AD_RTN_CHRG~Of Bnk BFLo~03FEB22~eb1f4d8~19424)

          i am really frustrated and need that money back and also i have send mail to this email also [protected]@icicibank.com

          Regards
          Ragesh
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05bzh) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            S.M.Raghavendra Reddy
            from Delhi, Delhi
            May 8, 2022
            Report
            Copy

            I have an account in ICICI bank from 2017 I gave ECS a mandate to bike loan when I am accepting ECS time no one cheque bounce charges. after[protected] I received money Rs10000 to my account. After that, they deducted Rs472 for cheque bounce charges. Yesterday I visited the bank where I have 2accounts close accounts and transfer money my another account at that time visited bank on the time bank people were not informed that you have ECS charges. They informed to me the amount will transfer to your account with in 2days. Today i checked my account the amount showing Rs1450 insted of Rs9450. I called up customer care really they stupids they dont know anything and for statement also will take tomorrow and interrupting me and arguing that what is ICICI bank deducted the amount that correct the thing was we closed bike loan in june and no one informing that ECS charges Rs472 from account and now balance Rs1450.Acually i closed the account in ICICI and i forgot taking money on that time. Today i checked 472/- and all amounts deducted from account without information after 3 years. We are very poor kindly help on that
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 09, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05ce6) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            May 14, 2022
            Updated by S.M.Raghavendra Reddy
            WASTE BANK IN WORLD PROBLEM NOT SLOVED
            May 14, 2022
            Updated by S.M.Raghavendra Reddy
            I WANT RESOLUTION FROM THE CONSUMER COMPLAINTS ONLY
            May 19, 2022
            Updated by S.M.Raghavendra Reddy
            problem not sloved
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              vaishu16
              May 8, 2022
              Resolved
              Report
              Copy
              Resolved

              I am an icici bank customer. Today 8-5-2022 ecsrtnchg charged 199rs and yesterday 5.1 day before yesterday 61.15 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [deshmukhvaishu16]@gmail.com
              Jun 8, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 08, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                Nikhilharkal
                from Navi Mumbai, Maharashtra
                May 8, 2022
                Resolved
                Report
                Copy
                Resolved

                Dear Team,

                I made a bill payment of a ICICI Bank redit Card of Rs. 2361 on 30th April 2022. But it is not credited in the credit card account by ICICI Bank. The payment is made by using Amazon Pay via UPI Mode and amount was debited from HDFC Bank Savings Account.

                I already spoke with Amazon and HDFC Bank Executives regarding the same and they confirmed that nothing is pending from them.

                After connecting with ICICI Bank Customer Care for 5 times, their executive suggested to raise the concern via email.

                So I’ve mailed the same to ICICI Bank Customer Support via email on 6th May 2022 but I did not get any resolution from the ICICI Bank.

                I've attached the payment receipt for your reference.

                Kindly assist me with the concern and help me to credit the payment in ICICI Bank Credit Card Account at the earliest.

                Name: Nikhil Ashok Harkal
                Registered Mobile No: [protected]
                Last four digits of credit card: 0004
                Amount: Rs. 2361
                Transaction Date: 30 April 2022

                Regards,
                Nikhil Harkal
                Jun 8, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 08, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  surajrai24422
                  from New Delhi, Delhi
                  May 8, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  ICICI a/c freeze without any notice.
                  i'm using regularly this account.
                  ICICI deliverables is showing that i have received notice on 30 April, but no delivery happen.
                  And subject is showing that A/c closed/induce by other bank.
                  How can other bank close my running account.
                  Jun 8, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 08, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05a09) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    pandagale sachin
                    May 8, 2022
                    Report
                    Copy

                    Address: Nashik
                    Website: Deduction of money

                    I have been charged for 826 rs as DMC DP CGHS till march 2022. As i dont have nay dmat account with icici bank. And how they have deducted my money from my account without any intimation.
                    I want clearity and refund my money back.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05a07) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Thiyagu M
                      from Uthukottai, Tamil Nadu
                      May 8, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Sriperumbudur

                      Am an icici bank customer. Today 08-05-22 ecsrtnchg charged 554 rupees. But debit date showing on[protected]. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                      Jun 8, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 08, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Navneet1849
                        May 8, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Bangalore

                        I have not been informed about any ecs connected to my ICICI bank.
                        Also, everytime I have enough fund in my account nothing gets deducted and when funds become low, back to back 3 4 ecsrtn charges are taken by icici.

                        Shall I move to consumer forum as approximately 50, 000 is dedicated as of now from my account.

                        Email: [protected]@gmail.com
                        Phone: [protected]
                        Navneet Anand
                        Jun 8, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 08, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        3 other people found this review helpful
                        3 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bikasha
                          from Bengaluru, Karnataka
                          May 8, 2022
                          Report
                          Copy

                          I booked the ticket in 29th April through YATRA.COM AND made payment through ICICI BANK. Ticket not booked and also Yatra send me the refund details but till today I have not received the refund. ICICI BANK not taking any complaints. Kindly help

                          Message from Yatra
                          _________________

                          Refund of Rs. 19239.0 for Yatra Ref No.[protected] has been processed into your account against the bank refund reference number 75105172120001991631082. In case the credit is not appearing in your account within 7 days, we would request you to contact the grievance cell of your bank. -Yatra
                          ICICI Bank customer support has been notified about the posted complaint.
                          May 08, 2022
                          Updated by Bikasha
                          Not resolved
                          Verified Support
                          May 08, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          May 10, 2022
                          Updated by Bikasha
                          Still there is no communication / call received from Bank except the above response .So still issue is not closed .
                          I can reach on this number - [protected]

                          I have received below response from ICICI bank :
                          [protected][protected][protected][protected]

                          Yatra Online / YatraTrip.in Customer Care's response
                          Dear Bikasha,

                          Greetings from Yatra.com!

                          Your refund of INR 19239.00 has been processed from our end on 29 APR 2022 under bank reference number “ RRN: 75105172120001991631082”. We would request you to contact the grievance cell of your Bank through which the payment was done to Yatra.com. Please provide them the above mentioned number to check the refund status. Incase Bank confirms you that the payment has not been received or refund is not processed from Yatra.com, We would request you to please share the written communication with us to take it forward with the bank.

                          Best Regards,
                          Yatra Care
                          May 10, 2022
                          Updated by Bikasha
                          issue not closed
                          May 10, 2022
                          Updated by Bikasha
                          Please help on my complaint
                          May 13, 2022
                          Updated by Bikasha
                          Kindly help. Still there is no response from ICICI BANK
                          May 15, 2022
                          Updated by Bikasha
                          Still there is no response . Issue not resolved.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            tanyagrawal
                            May 7, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Rs 1, 00, 000 has been debited from my saving account when i have not done any transaction or opened any deposit. It says transacted to dr tran for funding account. This is highly unacceptable to deduct amount from account. If the amount is deducted to open an deposit then why even that is not reflecting in the account.
                            May 8, 2022
                            Complaint marked as Resolved 
                            Customer care resolved the problem
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              CMD PSYCO
                              May 7, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              ICICI Bank ecsrtnchg debit of Rs: 590

                              Address: lucknow
                              Website: infinity.icicibank.com

                              Incident is on 06th May 2022
                              I have called customer care no regarding with my credit card which I am not getting any update related to its outstanding amount. then the customer care person cleared that you have to pay an amount of 8522 to close outstanding,
                              1.why I am not getting any intimation about the delay in credit card payment
                              and the outstanding.

                              2.why it is getting 20-30 minutes to connect...
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy
                              G
                              Gourish Mahale
                              May 7, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Auto Debit For Unknown Reason

                              Recently there's has been auto debits happening from ICICI Bank account and when I visited ICICI Bank to complain about this they were not able to justify the correct reason. It's not safe to keep funds in ICICI Bank account. I'm also going to make this viral over social media....
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              L
                              lilashah100
                              May 7, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              There are no Debit card charges for ICICI bank. I don't understand on what ground my account[protected] debited with Rs. 582.82. This is loot.

                              My statement showing "DCardfee7677NOV21-OCT22+GST" this particular for deducted amount.

                              Please explain on what basis this amount was debited and refund the amount.
                              May 17, 2022
                              Complaint marked as Resolved 
                              Done.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a058qb) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Naagabhushan
                                May 7, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                About ECSR charges

                                Hello ICICI, can you please check my transactions once to ensure why this ECSR charges deducted 4 times in one day. And it's a big amount for me. It's more than my loan amount. My account details
                                Nagabhushana Reddy D N
                                [protected].

                                Thank you....
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy