Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 121

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sunil Tewatia
Sep 9, 2022
Report
Copy

Every day many calls with many different different numbers, i am tired of blocking they have like 1000 different numbers . all these calls are either robotics calls as machine talks or blank calls.

This is bottleneck of my patience now, either i will file a legal complaint or i will start abusing ICICI executives. I have requested multiple time to remove my numbers and registered for DND registry too but no solution so far.

one thing for sure, i will never be going to have any service from ICICI bank after these continues harassments
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kunalyadav07
    from Indore, Madhya Pradesh
    Sep 9, 2022
    Report
    Copy

    Address: Inodore

    Hello Sir

    Without any messages and notifications how can you auto debited my money..? What is this happening from your side. Whats charges is this ECSRTNCHG01?
    960 rs I had spent this without any getting notifications Please resolve fast icici is helpful i know
    ICICI Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      darshanrd
      from Bengaluru, Karnataka
      Sep 9, 2022
      Report
      Copy

      Without our notice in our account Rs590 will be deducted, please refund our amount.
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckj7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        skhasgiw
        Sep 9, 2022
        Resolved
        Report
        Copy
        Resolved

        I have initiated PF bank KYC through UAN portal on 4th Sep, 2022. Per PF department, all PF bank KYC now goes to bank for the approval.

        This is still showing status on UAN portal as "Verification under process".

        When I approached ICICI bank Malav Parisar branch Indore, they told me that they don't have any authority to approve PF KYC. I also raised complaint to ICICI bank customer care but they also responded that they don't have any authority to approve PF KYC.

        Per instructions on UAN portal/PF portal, all bank related KYC will go to bank to approve.

        I need to withdraw PF amount on very urgently. Without this KYC, I am not able to withdraw any amount.

        Please help me

        UAN No[protected]
        KYC submitted thru UAN (PF) portal on 4th Sep, 2022
        Bank - ICICI
        Status - Verification under process (KYC pending for approval)
        Oct 13, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 10, 2022
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckj9) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Anilkumar7779
          from Greater Noida, Uttar Pradesh
          Sep 8, 2022
          Report
          Copy

          Address: 2I, Udyog Vihar, Ecotech-II, Udyog Vihar, Greater Noida, Uttar Pradesh 201306, India, Gautam Buddh Nagar, Uttar Pradesh

          Why you detuct money from my account. I why ist happening again and again?. Many users are facing this problem
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrg) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            surysagar
            from Pune, Maharashtra
            Sep 8, 2022
            Report
            Copy

            Hi,
            My account got deactivated today suddenly. I got trouble to make transactions.

            please activate it soon.

            Thanks, Sagar Suryawanshi
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrk) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              KumarG1993
              Sep 8, 2022
              Resolved
              Report
              Copy
              Resolved

              ICICI Bank keeps on deducting my money for one of the other reason, though I am an old customer of this bank. I have received email today morning that 590 has been deducted for some GST .

              PLEASE REFUND MY MONEY ASAP.
              Oct 9, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 08, 2022
              ICICI Bank Customer Care's response               Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrp) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vishak Ram
                Sep 7, 2022
                Resolved
                Report
                Copy
                Resolved

                I'm Vishakh,

                My total due for on 5th September 2022 was 29038Rs
                My due date is 06 September 2022
                I paid 5000 Rs before 05 September 2022
                But still I was charged
                500Rs auto debit fee
                90Rs tax for 18%
                Why even after paying minimum due.
                Oct 9, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 08, 2022
                ICICI Bank Customer Care's response                 Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrs) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SimhadriMallineni
                  from Hyderabad, Telangana
                  Sep 7, 2022
                  Report
                  Copy

                  Address: Hyderabad

                  I was supposed to pay my Mutual Fund to NJ E -Wealth merchant on August 28th, 2022 but the auto-debit never happened.At 10 am My Account having sufficientamount . After waiting for long, On August 30, 2022 i received a notification from icici stating that due to insufficient balance ecs could not be processed. But i can see that inr 590 has been debited with the transaction code as ''ecsrtnchgs290822_sr[protected]' on August 30, 2022.then Sept 6 i have recevied a massage from NJ E Wealth Your SIP Rejected.the reason is payment not recievd till date.
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ch0t) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Harnam Singh shalini
                    from Lucknow, Uttar Pradesh
                    Sep 7, 2022
                    Report
                    Copy

                    Bank has been applying illegally charges without any notification for me (AUTO DEBIT RETURN FEE is mentioned in statement).But it is added without knowing to me. Bank have illigally applying charges every month. I want to remove back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Harnam Singh shalini
                      from Lucknow, Uttar Pradesh
                      Sep 7, 2022
                      Report
                      Copy

                      Address: Lucknow

                      Today in my account charges are applying illegally without any notification for me (CasgDep Chgs is mentioned in statement).But it was deducted without knowing to me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Harnam Singh shalini
                        from Lucknow, Uttar Pradesh
                        Sep 7, 2022
                        Report
                        Copy

                        Address: Lucknow

                        Today in my account charges are applying illegally without any notification for me (RTNCHGSSE is mentioned in statement).But it was deducted without knowing to me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          PreetiJigs
                          from Bengaluru, Karnataka
                          Sep 7, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am ICICI Bank customer. I have been charged on ECSRTNCHGS (with some numeric code) for INR 157 on 04/07/2022 and INR 590 on 05/09/2022 without my knowledge. I do not know what is this ECSRTNCHGS charges. Please confirm me and refund the amount.
                          Oct 13, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 09, 2022
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0chzs) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mohanbhabu Duraisamy (US)
                            Sep 7, 2022
                            Report
                            Copy

                            I have been using the ICICI Credit Card for more than than 3 years now and have never been a payment defaulter. I always paid my bill on time. My bill date is every 8th of the month and i made the credit card payment same day. However from ICICI bank side, customer executive said the amount was credited only on 17th of August and as a result of which late payment fees and interest of Rs/- 3241 is reflecting in my current statement. This is not at all acceptable from ICICI bank. I have raised a complaint with bank directly also but it seems bank is not ready to reverse it. Therefore i am writing in this forum so that the late payment and interest reversal are done.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              himanshu.khole51
                              from Pune, Maharashtra
                              Sep 7, 2022
                              Report
                              Copy

                              Address: 235, MG Road, Camp, Pune, Maharashtra 411001

                              My account was debited by Rs 6000/- but no money was withdrawn through ATM.
                              It has been T+2 days already. Please rectify
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Naveen707
                                from Ambala, Haryana
                                Sep 7, 2022
                                Report
                                Copy

                                Address: VPO Pathreri

                                I am Naveen. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-22) DP charges on

                                03/Sep/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  Vinay Kumar Singh
                                  from Mumbai, Maharashtra
                                  Sep 6, 2022
                                  Report
                                  Copy

                                  Hi Team,

                                  Please check and confirm why GST deduction is done from my Account as

                                  regards,
                                  Vinay Singh
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    manishkumar1209
                                    Sep 6, 2022
                                    Report
                                    Copy

                                    I requested bank KYC on the EPFO portal on the 15th of August but it is not yet approved by the Bank. Could you please look into this once and let me know how long It will take? As I have some urgency to withdraw PF amount.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0capq) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rajendra Jadeja
                                      from Vadodara, Gujarat
                                      Sep 6, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Complaint regarding icici amazon pay credit card.

                                      i have tried to purchase a bag from amazon website but transaction failed with the same reason as below;

                                      Dear Customer, transaction of INR 271.56 on ICICI Bank Credit Card XX4009 is withheld due to security reasons. To complete your trxn, pls call our Customer Care.

                                      i am unable to reach out to customer care. and tried everything possible in my range. but no response. also unblocked the card but still transaction are getting failed.

                                      Kindly help resolve my issue at the earliest as i am unable to make the purchases which are my absolute essentials.
                                      Oct 10, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 09, 2022
                                      ICICI Bank Customer Care's response                                       Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ci1j) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Reddy05
                                        from Hyderabad, Telangana
                                        Sep 6, 2022
                                        Report
                                        Copy

                                        Hello,

                                        I have received 4744 amount into my CITY bank account from ICICI BANK RAROG ICICIBANK LIMITED, i don t have any relationship with ICICI bank and i dont have any loans from ICICI bank, please let me know the detail why i got this amount. is there any fraudulence?

                                        NEFT INWARD NEFT IN UTR FROM ICICI BANK RAROG REF NO LH ICICI BANK RAROG ICICIBANK LIMITED
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 08, 2022
                                        ICICI Bank Customer Care's response                                         Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrx) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Sep 10, 2022
                                        Updated by Reddy05                                         Pls share me email id
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Bangiya Gramin Vikash Bank
                                          1
                                          (216)
                                          CC Avenue
                                          1
                                          (838)
                                          Bank Of India
                                          1
                                          (2380)