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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 125

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B
Bala Mayak
Aug 26, 2022
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My account has been debited with ₹826.00. I have not received any intimation through SMS or email. I'm not sure why these been charged for me. I need an explanation.
ICICI Bank customer support has been notified about the posted complaint.
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    A
    Abhijitro
    from Howrah, West Bengal
    Aug 26, 2022
    Resolved
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    Resolved

    Loan Application Number-[protected]
    On 3/08/2022 i have applied for home loan transfer at icici bank.I was eligible and i uploaded all the necessary documents and paid the processing fee of Rs 3717.For many days there was not any response from the bank or from my relationship manager.Then i tried to reach bank and relationship manager.They were saying there is some technical issue and not giving me any valid reasons.They stopped picking my calls .They wasted my 20 days and when i told them to cancel my home loan they said processing fees is not refundable.I only asked them to provide me with the valid reason why my home loan application is not processed for so many days.They are not refunding my processing back.The bank did this kind of fraud activity and maybe they used to do with other customers as well.Please take action against this and Let me have processing charges back.
    Thank You.
    Sep 30, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 30, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwlk) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Divakar Chandan
      Aug 26, 2022
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      Resolved

      Address: Jamalpur munger bihar

      I applied icici credit card application no[protected] and my application got rejected by bank and I asked the reason for rejection then reply to me this type of msg We regret to inform you that your application[protected] for ICICI Bank Credit Card has not been approved. The application for a new credit card is evaluated on a combination of parameters such as income, credit history, payment track record of other loans and credit cards (if any), etc. But According to cibil beuro i.e good cibil 776 and 100 percent payment record on my other credit card and good earing per month i.e 50000 per month from salery.so please not give a fake reason for rejection of credit card so I want to exact amd proper reason for rejection of my application.
      Sep 30, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 30, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwla) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Rodge123
        from Kalyan, Maharashtra
        Aug 26, 2022
        Resolved
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        Resolved

        Got call from number [protected] telling me that I have health insurance activated to my credit card if I want to deactivate it share the USER ID number, by mistakenly I have shared my USER ID but doubted when she asked me the debit card details, I refused to share that details to her and cut the call.
        I have temporarily blocked my credit card and have disable the online transaction usage of the cards for the safer side.
        Sep 27, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 26, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bp8q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mayuri reddy
          Aug 26, 2022
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          DMC/[protected] DP CHGS TILL J
          UL-22 826.00

          Why ICICI bank debited 826 money from my account?
          I don't have any mutual funds.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo44) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            T
            Taizan
            Aug 26, 2022
            Resolved
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            Resolved

            Dear ICICI, I was told that there is no montly and yearly charges for my demat account but I could see that RS 825 has been deducted on DMC/IN[protected]DPC HGS TILL JUL -22 transaction, can you please explain and be open to all your customers?

            Thanks,
            Raja
            Sep 28, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 28, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0brha) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sured4321
              from Nagpur Urban, Maharashtra
              Aug 26, 2022
              Resolved
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              Resolved

              To
              Amazon Pay/ICICI/Concern,

              i would like to raise a complaint to ICICI +AMAZON for doing a fraud to me i was using my amazon pay card ending with last 4 digits 9007 i did some shopping by using my card, i had never been intimated that i am not suppose to use my card above certain limit.

              A)why & for what the card has been given then do i am supposed to put it in my wallet & occasionally wave in the air to show off instead of doing transactions????

              b)where it was mentioned that rewards point above 2000/- rs in a month is upper cap for any card.

              c)furthur no here i was intimated that my usage is getting above the upper cap of 2 lakhs rs in a month.

              d)why were my orders taken & were not cancelled when they were crossing the upper limit of shopping in a month ???

              e) kindly prove that I used my purchased items for commercial uses as they are for us at home .

              Further i will not beg you to reactivate my card it's up to you because if i use my card you people also get revenues but (YES I WANT MY REWARD POINTS CREDITED TO MY ACCOUNT AS THEY WERE EARNED ON ALL VALID PURCHASES. I HAVE ALL RIGHTS TO GET THE SAME KINDLY CREDIT MY REWARDS POINT TO MY AMAZON ACCOUNT) I have already stopped using your card for shopping since you put my reward points on hold last month, and was used for only making utility bill payment on amazon last month.

              NOTE:- I am surely going to consumer forum as this is not the way to treat your customers by blocking there cards & eating there rewards points as per your wish & one sided decisions
              Sep 28, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Aug 26, 2022
              Updated by Sured4321
              Please check my Transaction history and rewards point showing on current statement is wrong I have never used my card for shopping purpose in last month after you put my points on hold. Kindly check my card statement properly before providing any resolution.
              Verified Support
              Aug 28, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0brh9) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                nalla7650
                from Kalwakurthy, Andhra Pradesh
                Aug 26, 2022
                Resolved
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                Resolved

                TO
                ICICI BANK TEAM

                Dear sir/Madam
                I am Nalla Alivelu
                Kalwakurthi, Telangana.

                SUB: Wrong account added in my cibil report.

                I never applied for a Loan from ICICI bank
                but One account was added in my cibil report.
                details are
                Loan A/C L9MBN[protected] Date of opening 27/03/2009 Sanctioned AmountRs.47, 400.
                but its not mine
                i request you to please check with your records and remove this account
                from my cibil report.

                Thanks & regards
                Nalla Alivelu
                Call +91 [protected]
                PAN: DZDPA7650D
                Mail ID: [protected]@gmail.com
                Control Number : 4, 873, 086, 893
                Sep 28, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 28, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  SatishVPatil
                  Aug 26, 2022
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                  Address: Ozar Nasik

                  ICICI Bank — From my A/C Rs 826/- debit as DMC DP CHGS
                  Dear Sir,

                  I am using ICICI bank a/c for the past 10 yrs. For the first time, my account is debited with Rs 826/- without any prior intimation. Kindly revert back the charges debited. I have not availed any extra services from ICICI bank.

                  DMC/IN[protected] DP CHGS TILL JUL-22 AMT RS.826
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo4h) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shivaprasad Nanda
                    Aug 26, 2022
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                    Address: E-CITY, BANGALORE

                    Dear Sir,

                    I am using ICICI bank a/c for the past 10 yrs. For the first time, my account is debited with Rs 826/- without any prior intimation. Kindly revert back the charges debited. I have not availed any extra services from ICICI bank.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                    1 found this helpful
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                      N
                      NANDAN KUMAR saw
                      Aug 26, 2022
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                      Address: India

                      Rs 815.61 deducted from my icici bank account without any prioer information on 26/08/22. I haven't bought or sold any share in last 1 year.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo5t) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        akshay_28
                        Aug 26, 2022
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                        Resolved

                        I referd my friend in icic direct. But i didn't received the referal amount.
                        And i got a message as below
                        Dear Customer, IMPS Txn Ref.[protected] for Rs 400.00 is timed out at Beneficiary Bank on 22-Aug-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
                        Please resolve as soon as possible
                        Oct 4, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 27, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bqry) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          kasireddy88
                          from Hyderabad, Telangana
                          Aug 26, 2022
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                          I am Kasi Reddy. 481.83.00 Rupees has been deducted from my account [[protected]] DP CHGS TILL JUL-22) DP charges on 25/08/2022.

                          I have never activated and used my Demat account till now.
                          There was no prior notice.I haven't received any deduction, i haven't done any KYC activation for Demat Account opening with ICICI.

                          I didn't even received a message from ICICI bank that amount is deducted for Demat account usage messages to my mobile. I need justice and my money back immediately.

                          I want to know from when these charges are deducted from my account and how much?, also i want a clarification that when i have opted for demat account.

                          Thanks & Regards,
                          Kasi
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            Abhilash1896
                            Aug 26, 2022
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                            Rs. 989 got deducted from my account saying ECSRTNCHGS. What is this? I need an answer from ICICI bank.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              S
                              sid779
                              from Kanpur, Uttar Pradesh
                              Aug 25, 2022
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                              Hi team,
                              I did two txn of Rs 4000 each, while one got stuck and other succeded.
                              Now ICICI care officials only have record for 1 successful txn.
                              For other txn I would like to initiate refund as it has not reached to KESCO.
                              I have shared the required details below.

                              Eazypay txn id: Did not get it as I got redirected to session timeout page.
                              Mode of payment: Debit Card
                              Date of transaction: 24 August 2022
                              Amount Debited: Rs 4000
                              Mob no. [protected]
                              Account Statement: attached below.
                              Card No: 559601xxxx3545
                              Also attached account statement for two txns as proof.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 27, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Sep 04, 2022
                              Updated by sid779
                              Hi team,
                              Please update on this.
                              I'll assist if any help required from my side.

                              Thanks
                              Hi team,
                              Please update on this.
                              I'll assist if any help required from my side.

                              Thanks
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                                V
                                vinodvrn
                                Aug 25, 2022
                                Resolved
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                                Resolved

                                Hi ICICI bank team

                                I am an ICICI bank customer since 2014. This year 2022 826/- rs got deducted from my account without any alert message. I am not actively using the ICICI Demat account and at the time of account opening, the bank representative didn't inform any charges. But still this amount got debited from my account on 25th August 2022. DMC/ DP CHGS TILL July-22 is shown in the statement. So please make sure to credit the amount which has been debited so far and ensure that further debit does not happen.

                                Also feel free to reach out on my mail id - [protected]@gmail.com

                                Best!

                                Varun Gaur
                                Sep 30, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 28, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
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                                  Vignesh2918
                                  from CHENNAI, Tamil Nadu
                                  Aug 25, 2022
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                                  Dear ICICI BANK, I am Vignesh., How can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that Rs 826.00/- deducted as DMC DP CHGS TILL jun-22. Stupid Work by ICICI

                                  No has asked regarding that, with out explaing just deducted money, Fraud cheating activities.
                                  There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My icici
                                  Account Number is[protected]
                                  Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe to return back .
                                  Mail id - [protected]@gmail.com
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Bhagwati Jhamnani
                                    from Jaipur, Rajasthan
                                    Aug 25, 2022
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                                    Address: Shahibaug, Ahmedabad

                                    On 20th August, 2022 someone has deposited amount of 9700 in the Cash Deposit Machine, the money got stuck in the machine without any receipt the machine showed the error and went back to the home page. Its been 5 days still there is no action from the branch and also there is no response from the customer care of the bank.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      nikitaraj03
                                      Aug 25, 2022
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                                      I got a new credit card from ICICI bank in the month of June 2022 and it was a premium card : RUBYX CARD for which i paid membership fee of 3500 too. While registering for the card, i was told that a voucher worth INR 5000 will be issued to me as a welcome gift.
                                      Since I didnot receive any vouchers for more than 60 days after making the 1st bill payment and after repeated calls to customer cards and loads of email, they said that vouchers and reward points have been sent to registered mail id on 16 Aug, 2022(but i didnot receive any). Again after multiple calls(premium call rates where i have spent more than INR 200), I got to know that they sent my vouchers and reward points to some other mail ID.
                                      Now this is a very serious problem that they are sending my information to some other mail ID, This way all my information with the bank is compromised.
                                      While I am asking them to refund my membership fee, they are saying it's not possible since vouchers have been sent. Bank is not taking the responsibility that they have sent vouchers to wrong person & it's a miss from bank's side.

                                      Resolution I am looking for :
                                      Close my Credit card ASAP - I don't trust the bank
                                      Refund my membership fee : INR 3500
                                      A compensation for compromising my personal information and repeated harassment from the bank on multiple calls and requests when there was a huge gap and illegal process done from bank's side

                                      service request for reference : SR[protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 25, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bmsq) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Aug 26, 2022
                                      Updated by nikitaraj03
                                      Additionally today on Aug 26th, 2022 they deducted aount of 5960 against credit card even when no amount was due . This is really frustrating and disappointing, looks like bank itself is doing fraud with my account
                                      Aug 27, 2022
                                      Updated by nikitaraj03
                                      I have sent multiple email, please refer to service request mentioned in the complaint.
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                                        T
                                        thakur bikram Singh
                                        Aug 25, 2022
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                                        Address: India

                                        I had my DP charges deducted from my savings bank account without any prior intimation from the bank. Please explain the charges as I have not been using ICICI direct portal for a while now, so why the DP charges have been deducted?
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bmss) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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