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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 125

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R
Rajpandey210995
from Thane, Maharashtra
Apr 30, 2022
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Address: B 401 Charnamrut, Near suraj water park, GB Road, Thane west, 400615

Hi,

My Icici bank account number:[protected].
There has been a deduction of Rs 825 from my account as DP CHRGS TILL March 2022. Attaching the image of deduction statement.
In 2021 there was similar deduction from my account when complaint no action taken.
Please refund my money and deactivate the dmat account.
ICICI Bank customer support has been notified about the posted complaint.
Apr 30, 2022
Updated by Rajpandey210995
The issue has not been resolved still status is showing mark as resolved.
My contact nr: [protected]
Please do contact for any further queries
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    P
    Preethi0811
    Apr 30, 2022
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    Hi, I was just checking nu account and to mh surprise I found some 826 rupees just deducted.
    I don't even use the demat account.
    Please, I request you to reverse the moneyDm charges asap. This js not done. Its not binding on me to pay any amount for something which i do not use.

    Kindly, do the needful
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04rps) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      prashanth gollapally
      from Hyderabad, Telangana
      Apr 29, 2022
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      Address: P.NO 32 LAKE RIDGE HOMES NEAR orr, Bachupally, Hyderabad 500090

      You people deducted my amount it was 6300rs I really feel like crying aloud I don't know where I can go to complain about this for justice I am typing this full of tears in my eyes. I was saving money for my kid's surgery even Insurance was not helpful as he has health issues by birth. money got deducted 10 590 few times and 570 and so on total 6300 rs deducted as soon as my salary was credited and I still need money for surgery and I was trying so hard as it is already late for him and this deduction has made me mad I never cried but was really helpless in my kids situation and you people deducted everything.

      I contacted your customer support to remove this ECH NACH Mandate they said they cant I have to login and do that.

      I logged in as it is evening time site refused and it wanted me to do in business hours.

      Next day I submitted ECH NACH Mandate/ cancellation from customer service service request .

      At that time it said submitted now it dosent show anything as service request so I dont have evidence here to prove my self

      I was going down and down dont know where I can get help from.

      I really really hate your service ICICI bank I am ashamed of having savings account with you
      ICICI Bank customer support has been notified about the posted complaint.
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        B
        bnsvkr1
        from Chennai, Tamil Nadu
        Apr 29, 2022
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        Address: Santhome Branch

        I am Senthilkumar, Rs. 377.26 has been deducted from my account as Dp charges DP chgs till Mar-22 DP charges on 28 Apr '22.

        I do not remember activating and using Demat account till now. There was no prior notice. I haven't received any deduction message to my registered mobile. I need my money back immediately. My Account Number is[protected].

        Also, I have updated my registered mobile number through the facilities available in ATM. However, same is not reflecting on IVR, it is saying that I have to call from my registered mobile. Hence I am unable to reach out to customer care.

        Thanks
        Senthilkumar
        ICICI Bank customer support has been notified about the posted complaint.
        May 20, 2022
        Updated by bnsvkr1
        I have again got debited around Rs 448.74 on 30th Apr '22
        Transaction ref number:- IN[protected] DP CHGS TILL MAR-22.

        please do something to stop it and help me to get the money back.

        thank you
        Senthilkumar
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          K
          Kartheek Parakal
          from Hyderabad, Andhra Pradesh
          Apr 29, 2022
          Resolved
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          Resolved

          Payment of my Amazon Pay ICICI credit card due amount 2.22Lakh (for April month) was made on 03-Apr (due date :: 06-Apr)
          Out of this, an amount of 1.82L was credited to my card on the same date (03-Apr), where as 40k was credited into my card on 11th, 12th Apr which is after the due date. However the payment was successful from the bank side (HDFC savings account) for the entire amount of 2.22L & the same has been confirmed by my HDFC relationship manager.

          I was following up with credit card customer care on the missing amount (40k) from 4th April & raised several complaints. After multiple calls & several follow-ups, the issue has been closed on 12th when the amount got credited, with a promise from escalation department saying an interest would not be charged on this amount.

          But to my surprise, when the statement for May has been generated an interest amount of 9770 + GST (11.5k in total) has been charged on my credit card. This was observed on 22-Apr & I have been following up with credit card customer care & shared the transaction related details from my end, such as iMobile Pay transaction IDs, savings account statement on customer.[protected]@icicibank.com.
          During this one week of time, not one time I got a call back from escalation team to review these documents.

          As the payment was completed from my end & 80% of the same has been credited on the same day, it is clear that the issue with the delay is from the bank side. So I have been requesting for a waive off on the interest charged on the credit card.
          But the only revert backs that I'm getting from ICICI are from people explaining how and why an interest will be charged on a credit card.
          They are not taking time to review & tally the documents shared for these payments.

          I have visited the nearest ICICI Bank Lanco Hills branch & after tallying the documents provided, they agreed that this is clearly a technical issue & a refund would be issued. But they are helpless to do anything as the entire credit card grievances are only being handled by Customer Care service.

          I was planning to open a savings account in ICICI before all this, but all this has created a very bad impression about ICICI bank now.
          Requesting ICICI team to review this request & assign someone to look into this issue at the earliest. Thanks.
          May 5, 2022
          Complaint marked as Resolved 
          Partial reversal of the interest has been provided by the bank.
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            anish110295
            Apr 29, 2022
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            590 amount has been debited 17times from myaccount while no ECS mandate is pending from my end. I request to credit the money back
            ICICI Bank customer support has been notified about the posted complaint.
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              A
              Amrita1993100
              Apr 29, 2022
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              Removal of lien from my amount

              ICICI bank manager not responding and talking in bad manner.
              They had kept my 91155 rs in lean mode. I had submitted the court order still they are not releasing my amount.

              In fraud I lost my money then i filed case . My case no is cir no is 240.

              Now court had given order to release money. Still icici not releasing it.

              It really bad please help me.

              My home branch is iyyappanthangal...
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              G
              gowthami ramesh
              Apr 29, 2022
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              I can see amount of Rs 826 debited as Dmc dp charges Till March 22
              But I do not have any demat account. And this annual maintenance was not taken any time before . Why is this amount debited now ?
              ICICI Bank customer support has been notified about the posted complaint.
              Apr 29, 2022
              Updated by gowthami ramesh
              Please contact me and resolve this issue
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                J
                JEY_22
                from Chennai, Tamil Nadu
                Apr 29, 2022
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                28-Apr-22 ecsrtnchg charged 290 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email [protected]@gmail.com
                ICICI Bank customer support has been notified about the posted complaint.
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                  H
                  hasty prateek
                  Apr 29, 2022
                  Resolved
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                  Resolved

                  ICICI Bank has deducted some charges in name of DMC from my account. They are looting their loyal customer by deducting money.

                  If this keeps on happening I will close my bank account with them
                  May 30, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 29, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pj7) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Mukta DS
                    from Bengaluru, Karnataka
                    Apr 29, 2022
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                    Team,

                    I see Rs. 826.00 has been deducted from my account . I do not understand why this amount was deducted. Below are the details of the same.

                    2 28/04/2022 DMC/IN[protected] DP CHGS TILL MAR-22 Dr. 826.00

                    Could you kindly provide me details for the deduction asap and revert my amount on a priority basis.

                    Thanks,
                    Mukta DS
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pj9) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Reenadevi Periyasamy
                      Apr 29, 2022
                      Resolved
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                      Resolved

                      Hello Icici Bank,

                      I could find unknown auto debit of Rs.9400 from my account . Am not using cards related to that .
                      Jun 2, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 29, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pjd) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Amar01990
                        Apr 29, 2022
                        Resolved
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                        Resolved

                        Address: ICICI BANK LTD , J P ROYALE , #90/4 OUTER RING ROAD, MARATHAHALLI, BANGALORE - 560037, BANGALORE URBAN DIST., KARNATAKA.

                        Myself AMarnathReddy, I have been with icici bank since 201.5 This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 April 2022. DMC/ DP CHGS TILL MAR-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                        Jun 2, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 29, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pje) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          Mohitk911
                          from Udaipur, Rajasthan
                          Apr 29, 2022
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                          Address: Miraj morning ,udaipur

                          I am Mohit Kandpal. 619.50 Rupees has been deducted from my account as DP CHGS TILL MAR-22) DP charges on 28/04/2022 . I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pja) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Dev Dhaliwal
                            Apr 29, 2022
                            Resolved
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                            Resolved

                            Address: Nihal Singh Wala

                            Two days ago my account showed deduction of rupees 1899 for wpp sr[protected]renewal. But i have never enrolled for such a plan. As a middle class man who stays away from home, this is big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap. My contact number is [protected].
                            Jun 3, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 29, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Amit.0511
                              from MUMBAI, Maharashtra
                              Apr 29, 2022
                              Resolved
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                              Resolved

                              I have not used icici direct account though they deducted 826/- directly from my bank account. Talked with the customer service but didnt got any solution.i want my full amount reversed in my bank account
                              May 31, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 29, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pjh) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Santhosh_Manasa
                                Apr 29, 2022
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                                Address: Pune
                                Website: infinity.icicibank.com

                                Hello,

                                ICICI Bank has deducted 826 Rupees without any information and moreover i dont opted for any Demat account or so. This is not at all fair.
                                I need my money back.

                                Thanks
                                Santhosh.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pjg) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Santhosh_Manasa's [Complaint's author] reply, May 2, 2022
                                Hello,

                                This Email ID is not working, Please provide the appropriate one.

                                I need my money back ASAP.

                                Santhosh
                                Hello,

                                Why no response, I lost my 826 rupees. Its not an ordinary matter.
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                                  M
                                  mohsinsaiyed
                                  from Bharuch, Gujarat
                                  Apr 29, 2022
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                                  I have several emie's in icici bank but never one of them r dues in any circumstances.
                                  i remember in the month of march when i open my icici bank app i got notification like this due to march ending our server is busy and all that but i alredy fill up my account with money so i dont have to wrry about emi's but in mnth of april they dont deduct the amount on 2 of april inspite of that they deduct amount on 4th of aprill i dont know the reason i thought due to march ending bank have some issues or something like that but today they deducted 2400 round about money without any reason(nach ad rtn) i need my hard earned money back.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pm9) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    Mayurrawle
                                    from Mumbai, Maharashtra
                                    Apr 29, 2022
                                    Resolved
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                                    Resolved

                                    Address: Room no 10 Ramraj sharma chawl ahemdabad road, Near chetan wine shop Deepak wadi khar east mumbai-400051

                                    How can u deduct dp charges? How can you open demat account without informing the customer. I have no idea of demat account and how to use them, how you guys open the account? And now you are charging 826 rs.. For just of shake of your benefits you guys are opening demat account.

                                    Close the demat account as soon as possible and reverse the unnecessary charges.
                                    May 31, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Apr 29, 2022
                                    Updated by Mayurrawle
                                    Please call on[protected]
                                    Verified Support
                                    Apr 29, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      AnjaliUser
                                      from DEHRADUN, Uttarakhand
                                      Apr 29, 2022
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                                      Dear icici, how can you deduct money from my account without notifying me?

                                      What is this for that u deducted this money
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04pl0) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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