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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 124

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M
mohitj18
from Delhi, Delhi
May 2, 2022
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Cashback not received even after 90 days

I purchased a Macbook Pro on 07-Jan-2022 using my ICICI Debit card on which 10, 000 cashback offer was available in 90 days.

I have not received any cashback in my ICICI bank account. Request you to please take a look in this matter.

Please find the invoice of the purchase....
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dinesh.s5299
May 2, 2022
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I have a Demat account in ICICI bank for nearly 2 years now. When I checked my bank transactions and I found that there is frequent debit transaction 'IN[protected] DP CHGS TILL MAR-22'&' IN[protected] DP CHGS TILL MAR-22'---- INR 149.39 & 676.61'. When I created the Demat account, I was not told about the DP charges and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w55) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Vidya Dhari Chunchu
    from Mancherial, Andhra Pradesh
    May 2, 2022
    Resolved
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    Address: Mancherial

    I am an ICICI bank customer . On[protected] rupees 418 got debited from my account . I dont know what the charges are escrtnchg . The amount got debited without any knowledge of mine and didn't received any information over mail or sms . I would like to know what the charge is . Requesting you to please refund amount as soon as possible
    Jun 3, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    May 02, 2022
    Updated by Vidya Dhari Chunchu
    Can I know the update on my complaint. It was showing resolved but I haven't received any update
    Verified Support
    May 02, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      V
      Vidya Dhari Chunchu
      from Mancherial, Andhra Pradesh
      May 2, 2022
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      Address: Mancherial

      I am a customer in Icici bank . On[protected] rupees 418 got debited from my account saying ecsrtng charges . Bank debited amount without any information and didn't send any information over mail or sms . I would like to know what charge it is and requesting to please refund my amount soon
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Saru Saro
        May 2, 2022
        Resolved
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        Address: Pattukkottai

        My icici account debit a lot of money...without reason.. rs 4000 debit my account...so i need money back or compalaint for police and share social medias...so cleat it fast...this money using for mediacal and home rents...so i need this..

        Acc no :[protected]
        Baranch : pattukkottai
        May 6, 2022
        Complaint marked as Resolved 
        Not resolved... worst service
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        May 06, 2022
        Updated by Saru Saro
        Not money back in my account...i habe lost rs 4200...so pls want money for food and accommodation
        Acc no [protected]
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sodhaparmar Dhaval
          May 2, 2022
          Resolved
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          The poorest bank icici 🤬🤬🤬😡😡😡😡 deduct 1500rs in one day...i want to get back my money you beggers
          Jun 8, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04wwv) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Madhu reddi
            May 1, 2022
            Resolved
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            Resolved

            Am an icici bank customer. Yesterday[protected] ecsrtnchg charged 6332.68 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is madhusai.[protected]@gmail.com

            Thanks And Regards
            MADHU
            Jun 8, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 02, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              P
              Poornima649
              May 1, 2022
              Resolved
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              Resolved

              Nach_ad_rtn_chrg~Bnk BFLf~02APR22~c38289d~4000c
              Rs 565

              Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked to same bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
              I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~ without any intimation.
              Jun 2, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 02, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                SwetaRawat
                May 1, 2022
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                My account is debited with INR 826 without any prior notice or any mail/message communication.

                I would like to know the reason behind this debit or else please provide the same amount back to my icici account.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vzk) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Amit7424
                  from Agra, Uttar Pradesh
                  May 1, 2022
                  Resolved
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                  Address: Agra

                  Myself Amit kumar singh, I have been with icici bank since 2021. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                  Account Detail:
                  ICICI Bank
                  Account no.:[protected]
                  Name.: Amit kumar Singh
                  IFSC .: ICIC0000808
                  Branch .: Kamla Nagar Agra UP
                  Jun 7, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 02, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Khushboo Agarwal83
                    from Lucknow, Uttar Pradesh
                    May 1, 2022
                    Resolved
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                    Address: Lucknow, Uttar Pradesh

                    I have never ever activated or login to my Demat Account. Than too my account has been debited with INR 826 Rupees on 28-04-22 as DMC DP CHGS. I have not received any deduction message on my registered mobile number. How can the amount can be deducted with out any deduction message. It is fraud. And that too when I have never activated the Demat account. I need my money back immediately.
                    Jun 2, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 02, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04we5) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      venkat vj
                      May 1, 2022
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                      Address: Ranipet

                      An amount deducted from my bank account named undermentioned
                      Vishal services
                      Account Number[protected]
                      Ifsc - ICIC0006143

                      Rs 525 has been deducted from my account on[[protected]] against NACH_AD_RTN_CHRG~Of Bnk BFL~02APR22~20a

                      Let me know why you charging this amount from my account. What this is charge for?

                      Please note - This salary account
                      .
                      Kindly refund my money otherwise i will file a compliant in consumer forum.
                      Thanks & regards
                      Venkatesan
                      Jun 4, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 02, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        venkat vj
                        May 1, 2022
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                        Address: Ranipet

                        Myself Venkatesan Baskaran, I have been with ICICI Bank since 2018. This Year 2022 761/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still these charges are applied and debited from my account on 30 April 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                        Jun 5, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vzs) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          H
                          Himkuldeep
                          May 1, 2022
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                          I was deducted excess toll when I made to and fro trip at below details
                          Paid Rs 70.0 toll for RJ14LC8174 at Jaipur on 30 Apr 2022, 05:48 PM. TxnId:[protected].

                          Paid Rs 70.0 toll for RJ14LC8174 at Jaipur on 30 Apr 2022, 11:15 PM. TxnId:[protected].
                          Pls refund my excess toll
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w18) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Devaraja kn
                            May 1, 2022
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                            Address: 46, Kanamangala, Belatur, Bengaluru, Karnataka 560067, India
                            Website: Icici

                            Last 1 months to continue deduct my bank balance
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w10) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Ramakrishna9090
                              from Hyderabad, Telangana
                              May 1, 2022
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                              Unauthorized amount deducted under NACH_AD_RTN_CHRG~TPSLSI

                              Every time some amount getting deducted from my account. Below are the transaction details:

                              07/04/2022-NACH_AD_RTN_CHRG~TPSLSIP~29OCT21~2438af3~[protected] Rs 0.02
                              04/04/2022 -CMS/[protected]/ADTPSLSIPG__[protected] - Rs 1000
                              02/05/2022 - NACH_AD_RTN_CHRG~TPSLSIP~10JAN22~4a09dc7 - Rs 521.71

                              I want get this cancelled & return my money back to my account.

                              Please help in this regard....
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                              JavedSha
                              from Walajapet, Tamil Nadu
                              May 1, 2022
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                              My Self Mohamed Javed, On 19 Apr 2022, I got selected for pre-approved Credit card from ICICI Bank with Credit limit of Rs.3L and No joining fees & No annual fees criteria.

                              I accepted the credit card offer from icici bank. Then I Applied a Coral (VISA) Credit Card with the above mentioned criteria. And I Double Checked with the ICICI Bank Credit Card Customer Care. And they confirmed the above criteria. Then I procced further for Online KYC with ICICI Bank. After few days later I got text message from ICICI Bank. Which is "Congratulations! Welcome to ICICI Bank Credit Card. Your Application has been Approved and your new card will be delivered in 7 Working days".

                              Few days Later, I received User ID(Net Banking) login details from ICICI Bank. Then I registered Online Banking. In Net Banking I saw my Coral Credit Card Details with the Credit limit of Rs.20000 mentioned in it. Initially I thought "this credit limit might be change after I receive the physical card".

                              2days later on 26 Apr 2022, I got my speed courier. I have received ICICI Bank 'Platinum Credit Card' with limit of Rs.20000 and My Name is in card was in incorrect. Then I again check with my credit card details in ICICI net banking. It Shows the Coral Credit Card with same Card No and CVV No. And aslo same credit limit Rs.20000.

                              Then I try to report this issue to ICICI credit card customer care. They are not responding properly. And they are simply saying "Sir, Use this Card for 6month then you request to upgrade to the Coral Card with limit of Rs.3L."
                              Then they Hang out my Call and then are started Ignoring my calls.

                              Next day I went to the nearest ICICI Bank. Then I explained everything to them. They simply said "Sir, We can't do anything about it. You need to make a call to the ICICI Credit card customer care. They only can help you regarding this issue. sir."

                              Then I tried to connect with ICICI Credit card 24/7 support from ICICI IMobile App. Then again I explain this situation to the customer care. They Simply replied "Sir, Sorry for that inconvenient. in our system your card is showing as New Platinum Credit card with credit limit Rs.20000 with the same Card name correction".

                              Shockingly, And they also said this "Sir, This is the kind of trick which is used by the credit card applying Section to make customers to buy an credit card from ICICI Bank. Regarding your credit card. Sir use this card for at least 6month. Then only you can rise the request to change the card and Credit limit.".

                              Now I'm not getting any response from anyone regarding my credit card replacement from ICICI Bank. Kindly Help me on my Situation.

                              Here I have shared some of reference images. Kindly Have a look.

                              Thank You,

                              Email Me: [protected]@outlook.in
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 02, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              May 02, 2022
                              Updated by JavedSha
                              Thank you for your kind response. I hope, I will get solution for my problem.
                              May 23, 2022
                              Updated by JavedSha
                              Hello there,

                              I need a clarification against my Credit card. When I applied for credit card from ICICI bank. They clearly mentioned the terms. This card has 'No joining fees' and 'Annual fees'. With the credit limit of 3L.

                              Now, recently I have received my credit card statement. In that statement it has included Rs.500+GST(Rs.90) total Rs.590 as a joining fee.

                              What is happening here...? I have already made a complaint against my Credit card limit. Still there is no reply from anyone. I haven't receive my credit limit as 3L, Not yet. Now I'm getting joining fee for no joining fee credit card.

                              What is really happening. ! Is that ICICI Bank doing this kind of scam for everyone.
                              Getting People into Trap. Making fraudulent money from innocent people.

                              I need a Clarification from your side. I Need a Solution for this problem.

                              I Have attached my statement screenshot for your reference.

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                                A
                                Anpmd
                                from Bengaluru, Karnataka
                                May 1, 2022
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                                Resolved

                                I applied for Amazon Pay ICICI credit card. They did the video KYC and rejected it. Didn't bother to explain why.

                                After 6 months, they said I'm eligible again. So i went to apply but the previous form was still sicking there.

                                I contacted customer support and they asked me to confirm that i want to cancel the application. It's a joke to ask permission to cancel a rejected application. Anyways, I said yes. Then they said it'll take 7 days. I said ok. After a month, the application is still there. So i contacted them again, and they stated all over again and asked me permission to cancel. I said yes.

                                Since then, from 3 months, they are repeating this process. They reply after 1 week with the same exact permission messages.

                                They don't even know what is going on they just have one saved message and they send it everytime someone contacts them. I'm tired, and i have raised a complaint with consumer forum
                                Jun 2, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 02, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                No updates still
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                                  R
                                  rasagnya garipally
                                  May 1, 2022
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                                  Deduction of 1899/- for wpp sr[protected] renewal

                                  Three days ago my account showed a deduction of 1899/- for PPL/WPP_SR[protected]_Renewal of Policy. But i have never enrolled for such a plan. as this is big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap. I will put this matter in consumer forum....
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                                  M
                                  Mohit Kandpal
                                  Apr 30, 2022
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                                  Website: secure.icicidirect.com/customer/login

                                  Account No:[protected]

                                  Demat account no : IN[protected]

                                  Dear sir,

                                  On this demate account i did not trade anything and i got deducted 826 for DP charge ... please help sir please refund my money...its a request other wise i am getting too close this account please look in this i did not make a single transaction in it please refund my money...
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w0a) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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