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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 124

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M
ManojKumar Gogineni
May 3, 2022
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There has been a transaction with transaction name DP CHGS TILL MAR-22
no details about it
did not get even a msg even they charge for transaction fee
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04yv5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Prathames
    from Mumbai, Maharashtra
    May 3, 2022
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    Address: Mumbai

    Todays is my debit card emi around 1300, i have filled my account, but bank charges me around 1100 called ecsrtnchg and cashtxncrg, we cant afford this much money, please suggest and help
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04yvj) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shailja Santore
      May 2, 2022
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      Money was deducted of Rs 12725 from my account on account of EBA charges even though no transaction was taken place from one side. Some shares have been bought from my account and this has happened once before. I have changed my password also. I also contacted customer care before but no action was taken. I want to get this resolved as soon as possible otherwise I will have to take this matter to police.
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Shantanum14
        from Mumbai, Maharashtra
        May 2, 2022
        Resolved
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        Resolved

        Address: Mumbai

        This is in regards with fraud transaction from my icici credit card 4375 **** **** 7004 of Rs 6199 on 10 may 2021 .
        By complaining about it i got the temporary refund back.
        But after 3 months bank started
        to send me payment reminder to pay amount for the transaction which i havent done.
        I have reported to cyber crime as well I am no way paying for it.
        Without OTP amount has been deducted from my card I complaint my case to microsoft on 30th aug 2021 with case id Case [protected] to which they agreed that it is a fraud and will process the refund if your bank will file a dispute again.
        Now bank has applied dispute once but microsoft declined it that time because they didnt know i didnt made that transaction.
        On my complaint they checked my account and agreed it was fraud so bank has to file a dispute AGAIN.

        But bank is showing me previous reply of microsoft before 30th aug that merchant declined my complain .
        No one is trying to understand that i have not done the transaction bank has to file dispute again.
        Now microsoft says refund period has passed so they can not process refund but they agree it was scam and bank says visa refund policy is of 60 days so they cant do anything.
        My question is when i declined the transaction on IVR machine why did they allow to pass through And i never got otp for this.
        Why should i pay for this now amount is above 20000 with all late fees and all.
        If bank would have guide me in beginning to call microsoft office or shared the name of merchant i would have got refund by now.

        They did not share the name of merchant untill 60 days.
        How would i know where and who has used my card. My card was used my microsoft account was used and subscription is still active on my account.
        Microsoft didnt cancel it as it is against their cancellation policy.
        Ps : i don't even have laptop to use MS office.
        Jun 6, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 05, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          M
          mohitj18
          from Delhi, Delhi
          May 2, 2022
          Resolved
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          Resolved

          I purchased a Macbook Pro on 07-Jan-2022 using my ICICI Debit card on which 10, 000 cashback offer was available in 90 days.

          I have not received any cashback in my ICICI bank account. Request you to please take a look in this matter.

          Please find the invoice of the purchase.
          Jun 5, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04wx8) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            dinesh.s5299
            May 2, 2022
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            I have a Demat account in ICICI bank for nearly 2 years now. When I checked my bank transactions and I found that there is frequent debit transaction 'IN[protected] DP CHGS TILL MAR-22'&' IN[protected] DP CHGS TILL MAR-22'---- INR 149.39 & 676.61'. When I created the Demat account, I was not told about the DP charges and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w55) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Vidya Dhari Chunchu
              from Mancherial, Andhra Pradesh
              May 2, 2022
              Resolved
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              Address: Mancherial

              I am an ICICI bank customer . On[protected] rupees 418 got debited from my account . I dont know what the charges are escrtnchg . The amount got debited without any knowledge of mine and didn't received any information over mail or sms . I would like to know what the charge is . Requesting you to please refund amount as soon as possible
              Jun 3, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              May 02, 2022
              Updated by Vidya Dhari Chunchu
              Can I know the update on my complaint. It was showing resolved but I haven't received any update
              Verified Support
              May 02, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Vidya Dhari Chunchu
                from Mancherial, Andhra Pradesh
                May 2, 2022
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                Address: Mancherial

                I am a customer in Icici bank . On[protected] rupees 418 got debited from my account saying ecsrtng charges . Bank debited amount without any information and didn't send any information over mail or sms . I would like to know what charge it is and requesting to please refund my amount soon
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  Saru Saro
                  May 2, 2022
                  Resolved
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                  Address: Pattukkottai

                  My icici account debit a lot of money...without reason.. rs 4000 debit my account...so i need money back or compalaint for police and share social medias...so cleat it fast...this money using for mediacal and home rents...so i need this..

                  Acc no :[protected]
                  Baranch : pattukkottai
                  May 6, 2022
                  Complaint marked as Resolved 
                  Not resolved... worst service
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 02, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  May 06, 2022
                  Updated by Saru Saro
                  Not money back in my account...i habe lost rs 4200...so pls want money for food and accommodation
                  Acc no [protected]
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sodhaparmar Dhaval
                    May 2, 2022
                    Resolved
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                    Resolved

                    The poorest bank icici 🤬🤬🤬😡😡😡😡 deduct 1500rs in one day...i want to get back my money you beggers
                    Jun 8, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 02, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04wwv) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Madhu reddi
                      May 1, 2022
                      Resolved
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                      Resolved

                      Am an icici bank customer. Yesterday[protected] ecsrtnchg charged 6332.68 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is madhusai.[protected]@gmail.com

                      Thanks And Regards
                      MADHU
                      Jun 8, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 02, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Poornima649
                        May 1, 2022
                        Resolved
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                        Resolved

                        Nach_ad_rtn_chrg~Bnk BFLf~02APR22~c38289d~4000c
                        Rs 565

                        Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked to same bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                        I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~ without any intimation.
                        Jun 2, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          SwetaRawat
                          May 1, 2022
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                          My account is debited with INR 826 without any prior notice or any mail/message communication.

                          I would like to know the reason behind this debit or else please provide the same amount back to my icici account.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vzk) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Amit7424
                            from Agra, Uttar Pradesh
                            May 1, 2022
                            Resolved
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                            Resolved

                            Address: Agra

                            Myself Amit kumar singh, I have been with icici bank since 2021. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                            Account Detail:
                            ICICI Bank
                            Account no.:[protected]
                            Name.: Amit kumar Singh
                            IFSC .: ICIC0000808
                            Branch .: Kamla Nagar Agra UP
                            Jun 7, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 02, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              Khushboo Agarwal83
                              from Lucknow, Uttar Pradesh
                              May 1, 2022
                              Resolved
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                              Resolved

                              Address: Lucknow, Uttar Pradesh

                              I have never ever activated or login to my Demat Account. Than too my account has been debited with INR 826 Rupees on 28-04-22 as DMC DP CHGS. I have not received any deduction message on my registered mobile number. How can the amount can be deducted with out any deduction message. It is fraud. And that too when I have never activated the Demat account. I need my money back immediately.
                              Jun 2, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 02, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04we5) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                venkat vj
                                May 1, 2022
                                Resolved
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                                Resolved

                                Address: Ranipet

                                An amount deducted from my bank account named undermentioned
                                Vishal services
                                Account Number[protected]
                                Ifsc - ICIC0006143

                                Rs 525 has been deducted from my account on[[protected]] against NACH_AD_RTN_CHRG~Of Bnk BFL~02APR22~20a

                                Let me know why you charging this amount from my account. What this is charge for?

                                Please note - This salary account
                                .
                                Kindly refund my money otherwise i will file a compliant in consumer forum.
                                Thanks & regards
                                Venkatesan
                                Jun 4, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 02, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  venkat vj
                                  May 1, 2022
                                  Resolved
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                                  Address: Ranipet

                                  Myself Venkatesan Baskaran, I have been with ICICI Bank since 2018. This Year 2022 761/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still these charges are applied and debited from my account on 30 April 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                  Jun 5, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vzs) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    H
                                    Himkuldeep
                                    May 1, 2022
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                                    I was deducted excess toll when I made to and fro trip at below details
                                    Paid Rs 70.0 toll for RJ14LC8174 at Jaipur on 30 Apr 2022, 05:48 PM. TxnId:[protected].

                                    Paid Rs 70.0 toll for RJ14LC8174 at Jaipur on 30 Apr 2022, 11:15 PM. TxnId:[protected].
                                    Pls refund my excess toll
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,
                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w18) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      D
                                      Devaraja kn
                                      May 1, 2022
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                                      Address: 46, Kanamangala, Belatur, Bengaluru, Karnataka 560067, India
                                      Website: Icici

                                      Last 1 months to continue deduct my bank balance
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w10) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        Ramakrishna9090
                                        from Hyderabad, Telangana
                                        May 1, 2022
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                                        Unauthorized amount deducted under NACH_AD_RTN_CHRG~TPSLSI

                                        Every time some amount getting deducted from my account. Below are the transaction details:

                                        07/04/2022-NACH_AD_RTN_CHRG~TPSLSIP~29OCT21~2438af3~[protected] Rs 0.02
                                        04/04/2022 -CMS/[protected]/ADTPSLSIPG__[protected] - Rs 1000
                                        02/05/2022 - NACH_AD_RTN_CHRG~TPSLSIP~10JAN22~4a09dc7 - Rs 521.71

                                        I want get this cancelled & return my money back to my account.

                                        Please help in this regard....
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