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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 122

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P
priyanka shanmugam
from Tiruchirappalli, Tamil Nadu
Sep 6, 2022
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Address: ICICI,Chennai
Website: loans.icicibank.com

I have received call for home loan top up from ICICI customer care name Durga. The customer care member told me that I am eligible for Rs. 130000 and asked me to paid 1356 rupees. I have clearly mentioned that I have low cibil score due to I have opened one grocery store for my husband and business is dull we have closed the shop now.I am doubted that due to the low cibil score, will be sanctioned or not. But that customer care person mention me that it is not an issue, you will surely get the loan amount. Now the credit manager Mr. Ashok Kumar from Chennai branch mentioned me that due to that overdue issue, the loan will be get rejected.

I am not getting that, from my point itself I have mentioned and accepted my situation on my cibil status.

These banking members are not in state to listen my issue.

I am working in Infosys and salary account is in ICICI bank.
I have clear records in the loan EMI payment which I have taken from 2019 till 2021.

I need that loan to be get sanctioned else I will raise complain in consumer court

One more thing I am having the call recordings which I spoke with the customer care executive.
Sep 6, 2022
Complaint marked as Resolved 
My issue not resolved but mention as resolved. Please resolve the issue
ICICI Bank customer support has been notified about the posted complaint.
Sep 06, 2022
Updated by priyanka shanmugam
Please solve the issue else I will raise complaint in consumer court.
Verified Support
Sep 06, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0caka) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    C
    Chetan Swain
    from Bengaluru, Karnataka
    Sep 6, 2022
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    ICICI bank employee Gagan G - Customer Relationship Manager is forcing me to buy FD worth Rs. 10000 without which he is refusing to get my joint account created. This is denial of service which a right of the customer.
    Oct 7, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 06, 2022
    ICICI Bank Customer Care's response
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cakk) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      shruthi1995
      Sep 6, 2022
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      Myself Shruthi, an account holder in ICICI bank


      And I am writing this compliant to bring to your notice that there is unnecessary deduction in my account of INR 638.92 as "DP CHGS TILL JUL" on August 30th.

      I Had a word with one of your online assistant by name Rekham, she said its a charges for Demat account. I have a demat account but, I have given an account from SBI so thereby the charges should be deducted from SBI account, how come ICICI bank people can deduct this without my concern.

      The photocopies are attached for SBI account in demat account and also the deduction charges in my ICICI account

      Kindly solve this issues and give me justic
      Oct 7, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 06, 2022
      ICICI Bank Customer Care's response
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cakp) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        atproax
        from Sabroom, Tripura
        Sep 6, 2022
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        I was ripped by ICICI Direct. They remove all my hard earn money from my account when I try to contact their customer care no one was responding. A friend of mine recommended Tra derstechreco very.com who intervened on my case and I got all my stolen funds
        ICICI Bank customer support has been notified about the posted complaint.
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          From Past two month ICCI Bank is deducting INR 590 rupees for no reason without any explanation from my savings account under the description
          "NACH_AD_RTN_CHRG~BLDSK~10AUG22"

          Could you explain this and tell who gave permission to deduct money without any explanation???????????????
          ICICI Bank customer support has been notified about the posted complaint.
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            G
            Ganta JaganMohan
            Sep 5, 2022
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            Address: INFOSYS BPO LTD # 350 HEBBAL ELECTRONICS CITY HOOTAGALLI MYSORE KARNATAKA - INDIA - 570027

            I am ICICI account holder, bank has deducted 236 rs as CashTxnChgs-Branch-Jul22+GST on 5th August, again 30th August deducted 54.46 as CashTxnChgs-Branch-Jul22+GST, again 31st August deducted 0.01 as CashTxnChgs-Branch-Jul22+GST again 5th September deducted 1121.97 as CashTxnChgs-Branch-Jul22+GST. They are continuously deducting money from my account . First 236 Rs ok i can understand but what about remaining deductions. Please make sure this amount should refund. Please make sure take action on this issue on this.
            ICICI Bank customer support has been notified about the posted complaint.
            pls find statement snapshots
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              S
              Sarbeswar90
              Sep 5, 2022
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              The Consumer loan account number LCREM[protected], Credit Card Number[protected] and [protected] don't belong to me. But these accounts have been linked to my PAN and reported in CIBIL. You are requested to immediately remove and delink these accounts and confirm to me and report to CIBIL as well without any further delay. Failing which I shall be compelled to sue the bank and demand damages.
              Oct 12, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 07, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                G
                greenidge rodrigues
                Sep 5, 2022
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                Address: Icici bank lbs marg kurla branch

                June there was a wrong salary credited to my account of an icici account holder from hdfc Bank which I was aware and was waiting for someone from the bank to contact me. I get a call from a person named dimple mangala. She got my number from one of the staff of icici Bank andheri branch(which is against the data protection act Bank cannot share any customers account details) she requested me to return her money as she had family emergency so I transfered the amount to her and after that icici decides to block the amount on my account now both icici and hdfc are playing blame games and I cannot use my money. Please can I get some help.
                ICICI Bank customer support has been notified about the posted complaint.
                Sep 12, 2022
                Updated by greenidge rodrigues
                They are not responding at all after the email been sent to the branch manager also

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                  A
                  Anusha kalicheti
                  Sep 5, 2022
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                  Resolved

                  Hello ICICI,

                  Monthly 100/- being deducted from account with IPRUGTP-NCA. I'm active customer from 4yrs.
                  Oct 9, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 07, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c9xp) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    praveen9876
                    Sep 4, 2022
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                    Double debited from icici credit card when I paid for a product from Amazon as no cost emi. At that instance toatal product value is debited from my credit card. So i converted into 6 months emi. Then they given monthly emi and taken charges. But after product delivered. Again from Amazon taken monthly no cost emi . Now in my credit card two times taken for a single product.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      G
                      Gowtham_1605
                      from HYDERABAD, Andhra Pradesh
                      Sep 4, 2022
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                      On 26 AUG 2022 rs -826 has been debited from my account no:[protected], for demat charges which were not informed while account opening and also while deduction i did not recieve any prior notification how can they deduct money from my account with out any intimations i need refund of that money and closure for my demat account which i didnt even usued till now.
                      demat account no:IN[protected]
                      NAME:GOWTHAM REDDY BHIMAVARAPU
                      ICICI Bank customer support has been notified about the posted complaint.
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                        R
                        rahulnarula
                        from Panchkula, Haryana
                        Sep 4, 2022
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                        Deduction of 590, 337.65 and 252.33 under remarks ECSRTNCHGS.

                        Please explain what is this regarding, and why am I not informed of the same if such deduction were being made? What is this regarding?
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c5od) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          NISHANTH KATTA
                          Sep 4, 2022
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                          Dear ICICI i have recently been given a notification that 199 INR was cut from my bank account saying vsi/Amazon AND neither did i pay for the amount neither did i get a OTP not did i get any such notification on that particular day then how is this possible that my money is being deducted without any notice please help me regarding this and please refund my amount as soon as possible
                          ICICI Bank customer support has been notified about the posted complaint.
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                            SagarPatil9645
                            from Pune, Maharashtra
                            Sep 3, 2022
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                            Hi,
                            I am Sagar Patil from Pune. 826.00 Rupees has been deducted from my account as DP CHGS TILL JUL-22 on 2/09/2022. I have never activated and used any Demat account with ICICI bank till now. I don't know from where these charges came from. There was no prior notice and I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected].
                            ICICI Bank customer support has been notified about the posted complaint.
                            Sep 20, 2022
                            Updated by SagarPatil9645
                            I havent received any updates regarding this complaint. What do I need to do further to get this resolved.
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                              chawla8100
                              from New Delhi, Delhi
                              Sep 3, 2022
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                              Resolved

                              I have done the payment of my credit card no. [protected] but the bank has still not updated the cibil about the same,
                              i have raised several disputes in the cibil but all were declined by the bank.
                              Oct 8, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 04, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c5oj) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                er.rohitrana2013
                                from New Delhi, Delhi
                                Sep 3, 2022
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                                I have checking your FLEXICASH in your iMobile App. So i have applyed it but, it didn't mention that going to deduct 2358.82 without asking.
                                So, please cancel it as soon as possible and deposit my money back.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c4ab) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  Jigar Chahwalla
                                  from MUMBAI, Maharashtra
                                  Sep 2, 2022
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                                  I have seeded my ICICI Bank account details on the EPFO website on 29th Aug 2022 and its still pending for verification from Bank's end.

                                  Due to this I am unable to raise claim on the EPFO website for my emergency.

                                  Can you please guide us who will be approving it
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c3wp) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    sourabh0552
                                    from Noida, Uttar Pradesh
                                    Sep 2, 2022
                                    Resolved
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                                    Resolved

                                    I am Sourabh Mishra, amount of RS 826 was debited by ICICI bank on 02 Sep 2022 without sms alert or email . The transaction mark is DP CHGS till July 2022. I have never been charged for such things . I would like to know what are these charges ? If these are new charges there was no prior intimation about this transaction.
                                    Please refund my money else close my account .
                                    Jul 5, 2023
                                    Complaint marked as Resolved 
                                    Issue was resolved thanks icici
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c29s) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Shreyansh28
                                      Sep 2, 2022
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                                      Resolved

                                      Address: Surat

                                      Recently, my lifetime free credit card was about to expire. I went to the bank branch where I have my account to apply for a new credit card. Ideally, I wanted to purchase the same lifetime free credit card again alongwith ensuring that the credit profile that I have built over the years continues.

                                      The responsible relationship manager and his associate informed me that I could not apply for the same type of credit card again and that I had to apply for different credit card. He influenced me to purchase a chargeable credit card instead.

                                      I realised that this could is not the case and I could apply for whichever card I wanted to. Now I am trying to get this reversed / corrected.

                                      Request your help in getting this to the right authorities to solicit a timely response / action.
                                      Oct 3, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 02, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c29k) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        BirajRath
                                        from Delhi, Delhi
                                        Sep 2, 2022
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                                        Shocked to find that some consumer loan taken by me from ICICI bank was showing outstanding since 2003. Apparently, one cheque EMI worth Rs 3150 only bounced back then and due to that penalty, interest etc was added and amount came to Rs. 18, 922. No letter, communication or call was made to make aware of this for 18 years!
                                        In any case, now that I was settled the full amount on 9th August 2022 and also received no dues certificate, the CIBIL report has not been updated and also in spite of my dispute being raised on CIBIL this has not been rectified.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 02, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c2av) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Sep 02, 2022
                                        Updated by BirajRath
                                        Please check ref ID Reference ID - 000XNaHGRDP0TFG3 from ICICI Bank Customer care email posted today
                                        Already written to customer care several times earlier as well.
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