ICICI Lombard Complaints & Reviews

I am the car policy holder of your insurance company, the car policy no. Is 3001/hi[protected]/00/boo the cars registration no. Is mp28ca0239, on getting the car accident i took the car to the dealer abhishek hyundai chhindwara, car surveyed by your company's surveyor mr. Raajveer saral i have written a complete description of the accident in the claim form but surveyor who come to survey the car, says that this incident is not of the same time, surveyor only talked about processing of front main glass, while bomber's support frame cover & right side mirror are also damaged, whose reason and whole events i wrote in the claim form while giving a car dealer, what is the reason for not supplying the claim of a mirror and front bomber's support frame cover by the surveyor, can not all these parts break at the same time? Can the surveyors stand in the dealers workshop and make an accurate estimate of the damage done in the car, is the wrong statement that i wrote the details of the incident form? If the surveyor has some kind of doubt on the incident, so surveyor is free to survey the spot, after this the surveyor will give me the signature of his analysis written report, i am a consumer because of this i want all this for satisfaction.

Sir. I did my car insurance through harveer auto chandigarh on date 24th april car no. Hp 5301 owner namr subhash chand but i do not get any orignal document i am calling regularly to mrs. Archana who is working in harveer auto as the policy agent... Now she is not picking up my phone so please sir issue me my policy document as soon as possible...

Dear sir/ madum

I had a personal loan from icici bank, which is already closed from my side. Now from last more than one month i am requesting to lombord team to close all insurance policy against this loan and return my amount, which is committed by lombard team itself. The reference no icicilom:[protected].

The custumer care mail conversation subject line is "icicilom:[protected] regarding withdraw the insurance amount against preclouser of personal loan lpgur[protected]"

Complain description - major concern is the customer care team is playing an unprofessional role, in end of the april 19 month i had request them to close my insurance policy and return my remaining amount of this insurance. They had request me to provide noc certificate against this loan, while it noc was pending from loan department side. So just i had send them the f&f statement with duly stamp of icici bank branch whether i had done the foreclose of my loan. But these guys was not accepting the f&f statement while both team is belongs to icici only. Both are belongs to same parent company. At the time of provide the loan both had same team, but now when as a customer i have required the mutual understanding of both team they they dont want to support me.

Anyway after multiple follow up loan team had provide me the noc certificate in previous week and i have send it on mail to the lombard team, but lombord customer care team is giving me excuse they are not able to receive my attachment, and writing in mail attachment is missing.

I have send it to them three time, but any time these guys answering me they are unable to receive my attachment, while surprise thing is rest other documents they are able to receive. While i had request them to call back to me but they are not giving me any call to conclude it. As well i had escalate this case to his service head, but still no any revert from head also.

It is really a very challenging concern and it's become a complain of harassment to customer against the icici lombard. I am attaching here the snapshots of mail which is replying by lombard team, as well attaching here snapshot whether is will prove that i have send them the required document multiple time. But lombard team is not taking any necessary action and harrased me.

Please look into it and help to take a needful actio against icici lombord and provide my pending amount which should be approx 13k as per commited my them in previous conversation.

Thanks
Anshuman srivastava

सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़ के लिए ली गयी है, और शशि भूषण ही हमेशा इस गाड़ी को चलाता है, मुझे (अमरदीप) गाड़ी चलाना नही आता है और मैं गाड़ी नही चलाता हूं |

जब हमारी गाड़ी का एक्सीडेंट हुआ, तब उस गाड़ी को मेरा भाई शशि भूषण ही चला रहा था, और उससे ही ये हादसा 11.3.2019 हुआ था। इसलिए शशि भूषण का driving licence दे रहा हूँ।

हमने अपनी बाइक का क्लेम 【MOT08857452】 14.6.19 को ऑनलाइन दर्ज करवाया था, उसके बाद गाड़ी हमने सर्विस सेंटर पर छोड़ दिया था, उसके बाद अजय चौधरी जी गाड़ी का सर्वेक्षण करने गए, और अजय चौधरी जी ने हमारा क्लेम Approve पास नही किए, वह रीजन जानना चाह रहे थे, कि 11.3.19 को एक्सीडेंट होने के इतने दिनों तक आप कहा थे?
इसके बाद हमने अपना रीजन गब्बर सिंह जी को बताया था, और वह कह रहे थे, कि जिसके नाम से यह गाड़ी है वह शख्स हमे लिखित में लिख करके देगा, तभी हम क्लेम Approve करेंगे।
हमारा रीज़न यह है कि 15.03.2019 को हम दिल्ली चले गए थे, उसके बाद 05.04.2019 तक वापसी हुई। इसके बाद मेरा ( शशि भूषण जो गाड़ी चालक है) जॉब का समय प्रातः 9 बजे से शाम 6 बजे तक रहता है। इसलिए हमें Insurance claim करने का समय नहीं मिला।

यह रीजन मैंने (अमरदीप) लिख करके भी दिया, उसके बाद वो बोल रहे है कि अमरदीप के नाम का Driving Licence चाहिए, वरना इसके बिना नही होगा।

मुझे लगता है कि ये online claim raise किया है इसलिए अजय जी हमारा claim Approve नही कर रहे है, अगर यही क्लेम offline दर्ज करवाते तो वो कुछ रुपये माँगते और देने पर वो तुरंत approve कर देते। लेकिन ये claim तो online है उन्हें कुछ माँगने का मौका मिला नही, इसलिए अजय जी और गब्बर जी हमारा claim approve नही कर रहे है।

अब आप मुझे कॉल【[protected]】 करके बताइये कि हमारा claim approve होना चाहिए या नही।
सभी जानकारी हम आपको दे रहे है इस email में ।
उम्मीद है हमें आपके ओर से हमे इंसाफ़ मिलेगा।

आपका विश्वासी customer
अमरदीप / शशि भूषण

सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़ के लिए ली गयी है, और शशि भूषण ही हमेशा इस गाड़ी को चलाता है, मुझे (अमरदीप) गाड़ी चलाना नही आता है और मैं गाड़ी नही चलाता हूं |

जब हमारी गाड़ी का एक्सीडेंट हुआ, तब उस गाड़ी को मेरा भाई शशि भूषण ही चला रहा था, और उससे ही ये हादसा 11.3.2019 हुआ था। इसलिए शशि भूषण का driving licence दे रहा हूँ।

हमने अपनी बाइक का क्लेम 14.6.19 को ऑनलाइन दर्ज करवाया था, उसके बाद गाड़ी हमने सर्विस सेंटर पर छोड़ दिया था, उसके बाद अजय चौधरी जी गाड़ी का सर्वेक्षण करने गए, और अजय चौधरी जी ने हमारा क्लेम Approve पास नही किए, वह रीजन जानना चाह रहे थे, कि 11.3.19 को एक्सीडेंट होने के इतने दिनों तक आप कहा थे?
इसके बाद हमने अपना रीजन गब्बर सिंह जी को बताया था, और वह कह रहे थे, कि जिसके नाम से यह गाड़ी है वह शख्स हमे लिखित में लिख करके देगा, तभी हम क्लेम Approve करेंगे।
हमारा रीज़न यह है कि 15.03.2019 को हम दिल्ली चले गए थे, उसके बाद 05.04.2019 तक वापसी हुई। इसके बाद मेरा ( शशि भूषण जो गाड़ी चालक है) जॉब का समय प्रातः 9 बजे से शाम 6 बजे तक रहता है। इसलिए हमें Insurance claim करने का समय नहीं मिला।

यह रीजन मैंने (अमरदीप) लिख करके भी दिया, उसके बाद वो बोल रहे है कि अमरदीप के नाम का Driving Licence चाहिए, वरना इसके बिना नही होगा।

मुझे लगता है कि ये online claim raise किया है इसलिए अजय जी हमारा claim Approve नही कर रहे है, अगर यही क्लेम offline दर्ज करवाते तो वो कुछ रुपये माँगते और देने पर वो तुरंत approve कर देते। लेकिन ये claim तो online है उन्हें कुछ माँगने का मौका मिला नही, इसलिए अजय जी और गब्बर जी हमारा claim approve नही कर रहे है।

अब आप मुझे कॉल【[protected]】 करके बताइये कि हमारा claim approve होना चाहिए या नही।
सभी जानकारी हम आपको दे रहे है इस email में ।
उम्मीद है हमें आपके ओर से हमे इंसाफ़ मिलेगा।

आपका विश्वासी customer
अमरदीप / शशि भूषण

Hello sir/madam,

This is manjunatha u, this complaint regarding claims from icici lombard.

I have taken car insurance from icici. I paid extra money to get platinum insured member, with this platinum offer i suppose to get devise and remote key to my car as part of platinum insurance. Unfortunately i didn't get any offers, before paying insurance amount executive promised me that i'm going to get those offers, after completing payment they stopped responding i called many times and went car showroom but nothing happened.

I have recorded voice call when executive was promising me about offers.

Insurance details given below.

Insured name : manjunatha u
Policy number: 3001/[protected]/00/000
Vehicle number: ka 09 ma 3775
Phone number: [protected]

Please do needful,

Thanks & regards,
Manjunatha u

Hi Team,

I am nandkumar panchal.my claim no - MOT08764931 and i have registered claim date - 20/5/2019. after multiple follow up surveyor visited to check car after 2 days and he given approval after 3 days after that my car has been repaired and i paid bill to garage owner and after i submitted bill to insurance office to dhanjay on friday 7/6/2019 .place - morwadi pune . now they are saying they has lost my bill so unable to claim bill. i am waiting since 2 week to refund my money... almost one month done ...i observed so much delayed, not good service, Rude staff,

please tell how can i cancle my insurance policy? can i get money ?

i want to cancle my policy. please suggest

my email id - Nandkumar.[protected]@gmail.com
mob - [protected]

I have purchage a policy by icici lombardis the name of mrs savita
Who is hospitalaise last 4 days claim raise from hospital full and final since today 12:50 pm but no revert from your site till now paicent is in hospital .they are not discharge paicent when claim is not aprove from your site .i am fully disipointed your service ??? Policy no-IL[protected]

Hi Team,

ICICI Lombard is doing fraud with customer, they not even looking into my concern, no call no resolution on 1st complaint till date so raising 2nd complaint.

I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

I had met with an accident on 12-June -2019. I already bought ICICC Lombard insurance. Below are details of ICICC Lombard insurance:-
Policy no - 3001/[protected]/00/000
Policy issue date - 03-JUlY-2018
Claim No –MOT[protected]on 13June19)

I went for the claim but Surveyor Mr. Bharta Kumar approved just for back side saying that it might have been some other accident, i am saying the parts are damaged by single accident he said your damaged are old and behaved very rudely it will not cover on phone call and so many times he used to ignore my phone calls rather..., I cant understand how can tolerate that people in service industry, poke me you go for Consumer Court . I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his Judgments.
Being a reputed company Name, they failed a basic customer satisfaction.

Cancel the policy
Res. Sir,
I purchased a credit card from Barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 8290 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this policy

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

I am a regular customer of icici lombard. I bought maruti baleno in nov 2017 and insured with icici lombard. Then in nov 2018, again renewed the policy. But few days ago, my father transferred the car to me and rc got transferred. But your icici lombard agent mr. Sameeul (Working in nexa, roorkee) didn't told me proper procedure and he sent me to shakumbari automobiles, haridwar for this issue. There, a lady ask me to deposit money (More than ₹1000) and did not provide any genuine letter for this and also she said, policy will not changed.
You guy's cheat a regular customer and wasting my time. So i won't renew this policy again in future and will never recommend icici lombard to anyone for sure.
Worst customer service - bad agents - poor communication skills... This is icici lombard.

This particular policy is completely mis sold and forced upon me.
There is no point if I am covered against loss for only 5 years with this massive premium amount of Rs 140, 000.

Again after 5 years I am supposed to renew this premium by paying around Lac rupees to secure my dependants from home loan due amount recovery.

Completely nonsensical.

Not interested. Kindly cancel this policy and refund the amount.

Dear sir/ madam,

1. This is to bring to your kind notice that i had paid inr 7599.00 as car insurance premium to subject company on 29 may 19 through netbanking. However, even after repeated calls to 1800 2666 as well as multiple e mails on the subject, no positive response received from the firm under question. Also the firm call centre representative has denied for any compensation view i am paying cab charges for last 4 days due to sluggishness of m/s icici lombard.

2.in view of the above, it is requested to intervene and expedite the refund of inr 7599.00

Sir my claim no. Is mot08625000... Claim date 8 april and and my car was repaired by 16 april and i had paid rs. 16000 to dealer and slong with payment all the documents were handed over along woth cancelled cheque. And today is 30 may yet not received my payment called many times my claim officer jaswant sharma from 1 month he is saying this week you will get the payment all time.. But this week is not coming. I have also sent him cancelled cheque again still no payment

I had met with an accident on 4-may-2019. I already bought icici lombard insurance. Below are details of icici lombard insurance:-
Policy no - 3001/mi/06413084/00/000
Policy issue date - 13-oct-2018

Car details are as follows:-
Dl9caq 6759
Car make - maruti breeza - 17-oct-2018

Claim already raised with icici lombard but have not heard anything back from them. Whenever i call customer care i get no reply, every time they say i will get callback in another 10 min. But executive never call me back. Sanjeev yadav is allocated with the request but not getting response from him as well. He is not responding at all.

Claim details are as follow:-
Claim no - mot08741978
Car sent to showroom - on 9-may-2019 at a-93, industrial area phase 2 mayapuri.
Claim survey done on - 10-may-2019

Please help to get the settlement done asap.
Regards,
Ashok sharma
[protected]@rediffmail.com
[protected]@gmail.com

My self Snehasis Barman, I have a tipper which had accident before 3 months. At the spot I clame through online. Company send me Mr. Rahul Majumder sir phone no. I call him but he didn't recive. Spot servey is necessary. My total clame amount 3.7lacs. But after 3 months I didn't get not a single money. Even your company's employees did not cooperate with me., not only cooperate but also not recive my phone. Dear Customer, Kindly note that RAHUL MAJUMDER on [protected] will assist you on your Claim No. MOT08446411 Thank you

I met with an accident in the month of April 2019 from my motorcycle (Royal Enfield Classic 350 Redditch Red) got some damages in fuel tank, seat and air filter box. I had given my bike to Royal Enfield service center Soniya Motors Thane. Service executive from ICICI lombard insurance Mr. Sameer Naikwad was very rude, He didn't listen my points and just said tank and seat will not cover (costly parts). I had visited workshop for more than 15 times, everytime he deny to come for joint inspection and used to say it will not cover on phone call and so many times he used to ignore my phone calls rather explaining why he is not covering those parts. This was a very bad experience. I have paid 12000 rs. I also insisted Sameer to write a mail of rejection reasons but he didn't provided yet.

I have icici zero debt car insurance policy with number 3001/[protected]/00/000.
Recently i met with a car accident and my car was hit from both the sides. I went for the claim but the inspector mr. Navdeep singh ([protected]) approved just for one side saying that it might have been some other accident. I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his judgement.
(Claim no. Mot[protected]
I called him multiple times but everything went in vain. Just beacause he was wrong, i was made to pay for the other repair work.
As your customer, how can we stop this kind of harassment from your insurance inspector?
One thing is sure that i would not be renewing my policy again with icici.