ICICI Lombard Complaints & Reviews

I have taken loan from icici that time the ask me to take some insurance policy at the last movement we denied they said its composory so we took 2 policy and that time they said you can cancel these when you'll clear the loan so we didi that now i clear the loan and ask to cancel my policy that time they said instead of tow they made 3 policy and out of that one is already expired so i can't cancel my question is that who gave rites to icici lombardo to isue any policy on their own without asking or given proper information about the policy???
Who is responsible for my 25k loss?
Not expect these from icici not helpful at all i'll never suggested any icici policy to anyone..
Worst service

Sir/mam
The complaint is in respect of surrender of 2 insurance policies which were earlier taken at the time of taking housing loan from icici bank.
I repaid the housing loan from the icici bank and accordingly was issued a no objection letter (Noc) from the icici bank dtd. 09.07.2019 that the loan has been repaid by me and there are no further dues outstanding.

On 23.07.2019, i officially communicated to icici lombard that as the loan has been repaid in full my 2 insurance policies be surrendered after informing me of the surrender value that i will realize after the surrender of both the policies.

After a lot of follow up mr. Mohammad aftab khan, sales manager, banc faridabad office, i finally got the surrender value from him on 07.08.2019 as per details below:
Policy no surrender value
4148/gsg/[protected]/00/000 1, 22, 112
4118/icicisy/[protected]/00/000 41, 378
Total 1, 63, 490
Though, the value realized was very less compared to the policy premium paid, but as it was not required, i had no option but to surrender it.

Again after a lot of follow up mr. Mohammad aftab khan, sales manager, banc faridabad office, i finally realized the amount on 12.09.2019 amounting to rs.96, 171 in my bank account as against the stipulated amount of rs.1, 63, 490, resulting in short payment receipt of rs.18, 935.
Immediately (12.09.2019), i brought the shocking fact to the notice of mr. Mohammad aftab khan, sales manager, banc faridabad office and asked him to expedite the reason of this short payment. He confirmed me that the icici lomabard wants a proof of the short payment received and accordingly on 16.10.2019 i provided him the copy of my bank statement reflecting the amount received.
Since then, despite lot of followup, i have not till date able to realize my short payment of rs.18, 935.
Request your kind help and co-operation in getting the short payment

M/s poonam employee id no 000957 phone no [protected] had been contacting me over phone and selling me health policy by giving all the false information about me and my policies with you. Mr aaksh is a witness to the conference call arraned by him in which both were o the opinion sell the policy any way bu usin all the unfair information.
Mr akash one o your aegnt/advisor despite of the fact knowing that i had health policy of my daughter ms nikunj (To whom you have mentioned as mr nikunj and male) which is highly objectionable, worth rs 10l and adon policy o rs 8l.
He has sold me policy of rs 10l as stated above.
Please cancell this policy and reund all my premium paid

Rs 29.50 was deducted four times from icici bank account, it was written posdec chg, i don't what it is. Icici bank deducting my money unfairly. I need explanations for this. This is totally disappointment. As this is not the right way to handle the customers account, as you are deducting an amount unfairly which is totally nonsense, i need explanation.

I hold i hold a motor insurance policy with icici lombard for my ertiga car number mh 02 cw 6600.
The policy no. Is 3001/[protected]/00/000, for the period feb 24, 2019 to feb 23, 2020.
While buying this policy, as a first-time motor insurance buyer, i filled details as i understood and asked for online.
Recently, in september i lodged a request for claim for a small repair.
The company, on its part, informed me that the claim cannot be approved as i had while buying the policy mentioned that i had made no claim with my earlier insurer, but in actaul, i had, and was claim reimbursement as well.
I agreed to that and asked how to correct my policy, and get my current claim passed.
I was suggested a solution as to pay additional money, the different between my original insurance policy fees and no claim bonus charges. I made that payment immediately.
I was assured that my claim will be approved after additional payment.
However, once the payment was done, i stopped getting feedback from the company.
Moreover, the company after much followed up turned back from its assurance and declined to approve the claim.
My point:
The company could have informed me clearly about discrepancies in the policy at the very first instance and disapproved my claim and should not have asked me to make any additional payment thereon.
My policy started in february 2019, and ending in the same month next year. According to my understanding, the company asked me to pay the difference for the entire year, and so, it just cannot decline to pay my claim money. If the company wanted to disapprove my claim, it could have asked me to pay the difference amount only for correction in my policy for the remaining period of it.
The company has not communicated me in official manner about its decision. Its executive, who said her name was nikita, spoke to me over phone, but failed to send any acceptable, official email afterwards.
Except for auto generated emails, the company never bothered to take official way to inform me. How can such a huge and important financial company can do so?
My car remained in the service centre for a month just because the company's poor follow up, and wrong assurances.
What's more, the company in my revised policy has mentioned that it is valid from the date of it was originally issued yet, it declined to approve my claim in september 2019.
One more horrible thing is it has changed my gstin in the revised policy and i fail to understand how this could be done?
In ever auto generated email, the company assured action in 24 hours of communication.in reality, that was never never done even once.
I request you to take stern action against the company, see it it that my claim gets approved, and also the company pays for all the harassment it has done to me.
Looking forward for justice.
Regards.

I am shocked and surprised on learning claim is rejected on the basis of sum assured for 2 lakhs and one lakh towards floater (Which according to you is for four o[censored]s).
As informed to you, no such communication (Claim rejected) has been ever shared to me till a short while ago except from you a short while ago. As mentioned to you, please go through all emails & call notes and take the decision on my claim accordingly.
My current claim no is:[protected].

It's been more than 2 months since i have submitted all my documents for surrender of my agency at icici lombard general insurance but they haven't given me the noc till now. They have even stopped responding to mails. They posted a requirement for an annexure once and after submitting that they have stopped responding.

Kindly help me and provide me the noc as soon as possible.

My agency code is ilg47195

President / chairam. V. N. Devnani.
Icici lombard - service qualityst, 302, sai shakti chs. Ltd,
Icici lombard, dahisar (West),
Mumbai. 400 068.

Date :[protected].

Respected sir,

Sub :- refund of my hospital bill amount


I have already given complaints regarding the above subject but till date i have not received any reply.
I am requesting you to kindly give the details of my policy agent no. 24777 i wanted the name address and the icici bank mumbai mulund east branch and his contact number is [protected] not working kindly send me new number at the earleast so i can verify.
Once again i am reminding you that i am holding a health policy of icici lombard since 5 to 6 years, i was lot of complaint about the policy as last 2012 -13 when i have claimed about opd also your company have not provided the amount till date. But now in the month of march 2018 when i renewed the policy i have told them only you can issue the policy of instead of 5 lakhs to 03 or 04 lakhs whatever premium i will pay, but remaining clauses should be same as per last years policy. But they have miss guided me and they have issued the sub limit or clipping the policy which i may not now about the what is clipping or sub limit in that and they have issued that policy. Unfortunately my wife got sick and i have admitted in the hospital after the six days when discharged then your company have sanction only 25000/= only instead of 84134/=. It was very difficult for me to pay that balance amount. Even this hospital has admitted in the terms of cashless. So i request you to kindly see that and refund the balance amount at the earlieast.
But i want to say some think regarding the premium, it was that when actually i wanted to renew it that time your team has not contacted me but i have contacted them for renewing, when first time i have called that time miss tanya has spoken with me and i have told her regarding premium, she told me that this time miss priya got the your policy she will contact to you. But then also i have told her that i want only premium should be less not other. But she told that i will tell her.
When i have to renewed on 21/03/2018. That time she told me that amount near 38000/- but i told her to kindly do one thing instead of 5 lakhs you can give me policy of 3 or 4 lakhs. But what she told me that only 3 or 4 disease that it will not be cover, but she never explained me regarding this clubbing or sub limit. Actually i am not understanding your sub limit what is that? How i can now that?
I have been miss guided through miss. Priya and miss. Priyanka. Now also i have renewed but i have renewed though direct from your andheri east branch there they have guided me.
So i request you to kindly see in deep and solve my claim amount at the earleast. Once again i am telling you that your renewal team has miss guided and solve the matter at the earlieast. It has not been solved but you are harassing me as i am heart patient.

Thanking you,

(V. N. Devnani)

My vitarra breeza accident took place at speed breaker. Another vehicle dashed to my vehicle from back side at speed breaker & i lost control of my vehicle due to this. My vehicle dashed from front side to one rickshaw & my front bumper also got damaged along with back of my car. At body shop while survey was done by icici person he passed only back side damage for claim. Front side damage was not considered. I think icici lombard insurance has made fool of my policy. What is the use of taking policy from icici lombard when such things are happening. My policy number is 3001/mi[protected]/00/b00 it is a zero depreciation policy. Premium amount:- 18212. At present my vehicle no. Mh 20 ee 3991 is still at pagariya body shop aurangabad. If my problem is not resolved then there is no other alternative rather than repair my vehicle front buper at my own cost. Please see if any thing can be done in this matter.

I have renewed my old policy, money was deducted from my card but policiy was not generatred, when i called icici they have told they will resolve by 24th sep, next day i called, they told wait for eod, and again next day i called, they said the same wait one day.
My initimation number with icici lombard is :[protected]
I have given my transaction number and serial number by collecting from my bank team, after that they told okay we got your paynment (Till then they said payment not recieved, such liers). Even after they received the payment till date they haven't generated my policy. Every day i am following up with them but still same bad response. When i said i will raise a complaint in consumer forum, do what ever you want.
Icici is doing fraud with customers by deducting money and not generating policies.
Old policy id is : 4111/epp/[protected]/00/000
Payment transaction number : [protected]
Payment trans serial number :[protected]
Please help me asap

Claim pass nahi hua. Serveyer ko reason pasand nahi. Jo actual reason hai usko serveyer nahi maan raha. Fir ki copy ke bina claim pass nahi hoga.
98% cases without fir pass hote hai. Sabka reason yahi hota hai ki koi hit karke bhag gya.
Kya uski fir nahi honi chahiye? But claim pass hota hai lekin mere case main serveyer ko lagta hai ki main jhoot bol raha hoon.
Ager rod lagne se speedo meter nahi toota sirf glass toota hai to kya yeh meri mistake hai.
Kya mujhe rod se attack kerne wale ko kahna chahiye tha ki meter nahi toota, ek baar phir se rod maro?
Very crucial matter.
Please do the needful.
Thanks

Hi,
My car insurance claim is processing since last more than 6 months but still i didn't get my claim amount. Claim team (Satendra singh & anoop singh) are asking me that claim file has been processed for payment from their side and it's in payment department since last more than 1 month. Whenever i call them, they always keep saying that you'll get your money in next 1-2 days. I have submitted all required documents but still paying my car loan emi.

Please process my payment asap.

Required details:
Contact number : [protected], [protected]
Email id : [protected]@yahoo.com
Customer support interaction id : [protected]
Policy number : 3001/mi[protected]/00/000
Insurance company: icici lombard general insurance co.

—
Regards
Vipin kumar

There is no response given by your servayer as well as your customer support after 60hrs. Of claim.
A normal person who is join with you are faces many problems by your servayers.
There is on your department who listen the problems of customers.
You can check my status, as my claim no. Is mot09173523.
I never suggest any one to stay with icici lombard insurance.
Thank you.

First time company icici lombard reject my claim due to driving licence (We are submitted d. L which related tractor) then i have spent money from my pocket. After one mother second tome accident happen so that my bike chetis bend. Again i have raise claim but company again reject. I have also discussed with icici lombard person but they are asked me your both claim are same but in first claim thare is no mention regarding chetis. This is not satisfaction reason for reject my claim. They are harassment me, so pls look into the matter.

Res. Sir,
I am p satyanarayana, i have a credit card from icici bank and without my knowledge the said credit card company opened a health insurance policy of icici lombard and deducted rs.9027/- from my saving account. I don't want to avail this policy. The policy no. Is 4128i/hp/[protected]/00/000.
Sir, this is a cheating. Please help me in cancelling this policy and return the deducted amount.

Icici lombard:- regarding insurance -
I am sorry to say, that i have never seen such type of bad service.
1. 19. Aug.19 query raised by you, but you were not copied me & hr.
2. Hard copy of discharge report already submitted, but your team fails to review properly & unnecessary query raised.
3. 23. Aug.19 : your customer care told me that they will confirm me within two days whether these documents are suffice or not
But today customer care called me & told that your file was reopen yesterday & it will take 14 days minimum.
What type of service is this???
(For details, i could share the mail communication)

There was a claim of t/w which lunched was 20/08/2019, no-m0t09089726. The name of customer was mithun roy. At the time of the claim lunching thy told that within 24 hours the vehicles will be inspected. But no reply till 23 august. Then i was called further, they replied that if i note a request no[protected] and also give me a mobile number of surveyor. ([protected]). Name md sekh. When i was called him he provide a mobile number mr, debayan ([protected]) and last called him he give me a mobile number of mr soumo ([protected]). The behavior of mr soumo is so bad i preventable to inform you.

Alok shukla and his floor manager initially agreed to send quotation in pdf and kept on asking for payment. I gave all my details and family details on agreeing that they will email me quotation in pdf format. They never did that. Later, the floor manager started saying they don't entertain purchase of motor policy online and showed that he is doing a favor to me, which i never asked.in a rude way he said better go to a dealer and get the policy.

What was my mistake?
My mistake was:
1. I requested to see the quotation first before making the payment.
2. I objected on repeatedly being asked for making the payment. I said i have given all my information and by eod i will make the payment. Before that let me see the quotation.

To conclude, alok shukla looked to be inexperienced as he kept on asking for payment without showing the quotation.
Floor manager was very rude and found to be disinterested in closing the deal. That was unprofessional. Please check the recording of the last call if it was recorded. There should be 3-4 recordings. Look for last recording.

Dear sir,

Policy no. 3001/[protected]/00/000
Ph: [protected], [protected]

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.

Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?

Why you didn't tell all rules and regulations before taking policy?
Executive called me many times to renew insurance why same response not there after paid money?

I will not come again for inspection because its already done and provided all documents including cheque, aadhar, pan, dl, rc, insurance and claim form.

Are you giving any loan or any assets to take these many documents?

Anyway i have submitted all of them.

How many times you're asking details?
Irresponsible, icici lombard people sent my all the documents (Which i submitted for claim including cheque) to my home address through professional courier on 14th july, till now i have not received documents, i called vijayanagar professional courier many times every time they were creating new stories finally now they are saying documents are missed somewhere.

Claim not done from and you sent documents through unprofessional courier and i have not received.

In all the way you cheated me.

Regards
Manjunatha u

Dear sir,

Policy no. 3001/[protected]/00/000
Ph: [protected], [protected]

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.

Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?

Why you didn't tell all rules and regulations before taking policy?
Executive called me many times to renew insurance why same response not there after paid money?

I will not come again for inspection because its already done and provided all documents including cheque, aadhar, pan, dl, rc, insurance and claim form.

Are you giving any loan or any assets to take these many documents?

Anyway i have submitted all of them.

How many times you're asking details?
Irresponsible, icici lombard people sent my all the documents (Which i submitted for claim including cheque) to my home address through professional courier on 14th july, till now i have not received documents, i called vijayanagar professional courier many times every time they were creating new stories finally now they are saying documents are missed somewhere.

Claim not done from and you sent documents through unprofessional courier and i have not received.

In all the way you cheted me.

Regards
Manjunatha u