ICICI Lombard Complaints & Reviews

सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़ के लिए ली गयी है, और शशि भूषण ही हमेशा इस गाड़ी को चलाता है, मुझे (अमरदीप) गाड़ी चलाना नही आता है और मैं गाड़ी नही चलाता हूं |

जब हमारी गाड़ी का एक्सीडेंट हुआ, तब उस गाड़ी को मेरा भाई शशि भूषण ही चला रहा था, और उससे ही ये हादसा 11.3.2019 हुआ था। इसलिए शशि भूषण का driving licence दे रहा हूँ।

हमने अपनी बाइक का क्लेम 【MOT08857452】 14.6.19 को ऑनलाइन दर्ज करवाया था, उसके बाद गाड़ी हमने सर्विस सेंटर पर छोड़ दिया था, उसके बाद अजय चौधरी जी गाड़ी का सर्वेक्षण करने गए, और अजय चौधरी जी ने हमारा क्लेम Approve पास नही किए, वह रीजन जानना चाह रहे थे, कि 11.3.19 को एक्सीडेंट होने के इतने दिनों तक आप कहा थे?
इसके बाद हमने अपना रीजन गब्बर सिंह जी को बताया था, और वह कह रहे थे, कि जिसके नाम से यह गाड़ी है वह शख्स हमे लिखित में लिख करके देगा, तभी हम क्लेम Approve करेंगे।
हमारा रीज़न यह है कि 15.03.2019 को हम दिल्ली चले गए थे, उसके बाद 05.04.2019 तक वापसी हुई। इसके बाद मेरा ( शशि भूषण जो गाड़ी चालक है) जॉब का समय प्रातः 9 बजे से शाम 6 बजे तक रहता है। इसलिए हमें Insurance claim करने का समय नहीं मिला।

यह रीजन मैंने (अमरदीप) लिख करके भी दिया, उसके बाद वो बोल रहे है कि अमरदीप के नाम का Driving Licence चाहिए, वरना इसके बिना नही होगा।

मुझे लगता है कि ये online claim raise किया है इसलिए अजय जी हमारा claim Approve नही कर रहे है, अगर यही क्लेम offline दर्ज करवाते तो वो कुछ रुपये माँगते और देने पर वो तुरंत approve कर देते। लेकिन ये claim तो online है उन्हें कुछ माँगने का मौका मिला नही, इसलिए अजय जी और गब्बर जी हमारा claim approve नही कर रहे है।

अब आप मुझे कॉल【[protected]】 करके बताइये कि हमारा claim approve होना चाहिए या नही।
सभी जानकारी हम आपको दे रहे है इस email में ।
उम्मीद है हमें आपके ओर से हमे इंसाफ़ मिलेगा।

आपका विश्वासी customer
अमरदीप / शशि भूषण

सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़ के लिए ली गयी है, और शशि भूषण ही हमेशा इस गाड़ी को चलाता है, मुझे (अमरदीप) गाड़ी चलाना नही आता है और मैं गाड़ी नही चलाता हूं |

जब हमारी गाड़ी का एक्सीडेंट हुआ, तब उस गाड़ी को मेरा भाई शशि भूषण ही चला रहा था, और उससे ही ये हादसा 11.3.2019 हुआ था। इसलिए शशि भूषण का driving licence दे रहा हूँ।

हमने अपनी बाइक का क्लेम 14.6.19 को ऑनलाइन दर्ज करवाया था, उसके बाद गाड़ी हमने सर्विस सेंटर पर छोड़ दिया था, उसके बाद अजय चौधरी जी गाड़ी का सर्वेक्षण करने गए, और अजय चौधरी जी ने हमारा क्लेम Approve पास नही किए, वह रीजन जानना चाह रहे थे, कि 11.3.19 को एक्सीडेंट होने के इतने दिनों तक आप कहा थे?
इसके बाद हमने अपना रीजन गब्बर सिंह जी को बताया था, और वह कह रहे थे, कि जिसके नाम से यह गाड़ी है वह शख्स हमे लिखित में लिख करके देगा, तभी हम क्लेम Approve करेंगे।
हमारा रीज़न यह है कि 15.03.2019 को हम दिल्ली चले गए थे, उसके बाद 05.04.2019 तक वापसी हुई। इसके बाद मेरा ( शशि भूषण जो गाड़ी चालक है) जॉब का समय प्रातः 9 बजे से शाम 6 बजे तक रहता है। इसलिए हमें Insurance claim करने का समय नहीं मिला।

यह रीजन मैंने (अमरदीप) लिख करके भी दिया, उसके बाद वो बोल रहे है कि अमरदीप के नाम का Driving Licence चाहिए, वरना इसके बिना नही होगा।

मुझे लगता है कि ये online claim raise किया है इसलिए अजय जी हमारा claim Approve नही कर रहे है, अगर यही क्लेम offline दर्ज करवाते तो वो कुछ रुपये माँगते और देने पर वो तुरंत approve कर देते। लेकिन ये claim तो online है उन्हें कुछ माँगने का मौका मिला नही, इसलिए अजय जी और गब्बर जी हमारा claim approve नही कर रहे है।

अब आप मुझे कॉल【[protected]】 करके बताइये कि हमारा claim approve होना चाहिए या नही।
सभी जानकारी हम आपको दे रहे है इस email में ।
उम्मीद है हमें आपके ओर से हमे इंसाफ़ मिलेगा।

आपका विश्वासी customer
अमरदीप / शशि भूषण

Hello sir/madam,

This is manjunatha u, this complaint regarding claims from icici lombard.

I have taken car insurance from icici. I paid extra money to get platinum insured member, with this platinum offer i suppose to get devise and remote key to my car as part of platinum insurance. Unfortunately i didn't get any offers, before paying insurance amount executive promised me that i'm going to get those offers, after completing payment they stopped responding i called many times and went car showroom but nothing happened.

I have recorded voice call when executive was promising me about offers.

Insurance details given below.

Insured name : manjunatha u
Policy number: 3001/[protected]/00/000
Vehicle number: ka 09 ma 3775
Phone number: [protected]

Please do needful,

Thanks & regards,
Manjunatha u

Hi Team,

I am nandkumar panchal.my claim no - MOT08764931 and i have registered claim date - 20/5/2019. after multiple follow up surveyor visited to check car after 2 days and he given approval after 3 days after that my car has been repaired and i paid bill to garage owner and after i submitted bill to insurance office to dhanjay on friday 7/6/2019 .place - morwadi pune . now they are saying they has lost my bill so unable to claim bill. i am waiting since 2 week to refund my money... almost one month done ...i observed so much delayed, not good service, Rude staff,

please tell how can i cancle my insurance policy? can i get money ?

i want to cancle my policy. please suggest

my email id - Nandkumar.[protected]@gmail.com
mob - [protected]

I have purchage a policy by icici lombardis the name of mrs savita
Who is hospitalaise last 4 days claim raise from hospital full and final since today 12:50 pm but no revert from your site till now paicent is in hospital .they are not discharge paicent when claim is not aprove from your site .i am fully disipointed your service ??? Policy no-IL[protected]

Hi Team,

ICICI Lombard is doing fraud with customer, they not even looking into my concern, no call no resolution on 1st complaint till date so raising 2nd complaint.

I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

I had met with an accident on 12-June -2019. I already bought ICICC Lombard insurance. Below are details of ICICC Lombard insurance:-
Policy no - 3001/[protected]/00/000
Policy issue date - 03-JUlY-2018
Claim No –MOT[protected]on 13June19)

I went for the claim but Surveyor Mr. Bharta Kumar approved just for back side saying that it might have been some other accident, i am saying the parts are damaged by single accident he said your damaged are old and behaved very rudely it will not cover on phone call and so many times he used to ignore my phone calls rather..., I cant understand how can tolerate that people in service industry, poke me you go for Consumer Court . I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his Judgments.
Being a reputed company Name, they failed a basic customer satisfaction.

Cancel the policy
Res. Sir,
I purchased a credit card from Barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 8290 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this policy

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

I am a regular customer of icici lombard. I bought maruti baleno in nov 2017 and insured with icici lombard. Then in nov 2018, again renewed the policy. But few days ago, my father transferred the car to me and rc got transferred. But your icici lombard agent mr. Sameeul (Working in nexa, roorkee) didn't told me proper procedure and he sent me to shakumbari automobiles, haridwar for this issue. There, a lady ask me to deposit money (More than ₹1000) and did not provide any genuine letter for this and also she said, policy will not changed.
You guy's cheat a regular customer and wasting my time. So i won't renew this policy again in future and will never recommend icici lombard to anyone for sure.
Worst customer service - bad agents - poor communication skills... This is icici lombard.

This particular policy is completely mis sold and forced upon me.
There is no point if I am covered against loss for only 5 years with this massive premium amount of Rs 140, 000.

Again after 5 years I am supposed to renew this premium by paying around Lac rupees to secure my dependants from home loan due amount recovery.

Completely nonsensical.

Not interested. Kindly cancel this policy and refund the amount.

Dear sir/ madam,

1. This is to bring to your kind notice that i had paid inr 7599.00 as car insurance premium to subject company on 29 may 19 through netbanking. However, even after repeated calls to 1800 2666 as well as multiple e mails on the subject, no positive response received from the firm under question. Also the firm call centre representative has denied for any compensation view i am paying cab charges for last 4 days due to sluggishness of m/s icici lombard.

2.in view of the above, it is requested to intervene and expedite the refund of inr 7599.00

Sir my claim no. Is mot08625000... Claim date 8 april and and my car was repaired by 16 april and i had paid rs. 16000 to dealer and slong with payment all the documents were handed over along woth cancelled cheque. And today is 30 may yet not received my payment called many times my claim officer jaswant sharma from 1 month he is saying this week you will get the payment all time.. But this week is not coming. I have also sent him cancelled cheque again still no payment

I had met with an accident on 4-may-2019. I already bought icici lombard insurance. Below are details of icici lombard insurance:-
Policy no - 3001/mi/06413084/00/000
Policy issue date - 13-oct-2018

Car details are as follows:-
Dl9caq 6759
Car make - maruti breeza - 17-oct-2018

Claim already raised with icici lombard but have not heard anything back from them. Whenever i call customer care i get no reply, every time they say i will get callback in another 10 min. But executive never call me back. Sanjeev yadav is allocated with the request but not getting response from him as well. He is not responding at all.

Claim details are as follow:-
Claim no - mot08741978
Car sent to showroom - on 9-may-2019 at a-93, industrial area phase 2 mayapuri.
Claim survey done on - 10-may-2019

Please help to get the settlement done asap.
Regards,
Ashok sharma
[protected]@rediffmail.com
[protected]@gmail.com

My self Snehasis Barman, I have a tipper which had accident before 3 months. At the spot I clame through online. Company send me Mr. Rahul Majumder sir phone no. I call him but he didn't recive. Spot servey is necessary. My total clame amount 3.7lacs. But after 3 months I didn't get not a single money. Even your company's employees did not cooperate with me., not only cooperate but also not recive my phone. Dear Customer, Kindly note that RAHUL MAJUMDER on [protected] will assist you on your Claim No. MOT08446411 Thank you

I met with an accident in the month of April 2019 from my motorcycle (Royal Enfield Classic 350 Redditch Red) got some damages in fuel tank, seat and air filter box. I had given my bike to Royal Enfield service center Soniya Motors Thane. Service executive from ICICI lombard insurance Mr. Sameer Naikwad was very rude, He didn't listen my points and just said tank and seat will not cover (costly parts). I had visited workshop for more than 15 times, everytime he deny to come for joint inspection and used to say it will not cover on phone call and so many times he used to ignore my phone calls rather explaining why he is not covering those parts. This was a very bad experience. I have paid 12000 rs. I also insisted Sameer to write a mail of rejection reasons but he didn't provided yet.

I have icici zero debt car insurance policy with number 3001/[protected]/00/000.
Recently i met with a car accident and my car was hit from both the sides. I went for the claim but the inspector mr. Navdeep singh ([protected]) approved just for one side saying that it might have been some other accident. I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his judgement.
(Claim no. Mot[protected]
I called him multiple times but everything went in vain. Just beacause he was wrong, i was made to pay for the other repair work.
As your customer, how can we stop this kind of harassment from your insurance inspector?
One thing is sure that i would not be renewing my policy again with icici.

Dear Sir/Madam,

I am Heera Jagadish Singh from Patancheru, Hyderabad. I was been given my credit cards to my friend Rahul Srinivasan who is working as unit sales manager at Health Agency in Hyderabad- Banjara Hills.His employee id is 1012975.The limits used by Mr Rahul Srinivasan was SBI Credit Card 2, 00, 000Rs, HDFC Credit card 25000Rs and Axis Credit card 75000Rs. Total 3 Lakhs of my limit is being used by giving me false reasons. He is not at all paying my credits after using the limits. Where as collections team came to my home and done a lot of harassment to me and my family members. then he updated mobile number and address of his in all the three credits cards by doing forgery of my signature.

He is one of the talented person who knows how to do fraud. he changed his home 3 times in past 6 months. he stayed in a flat for 4 months he did not paid rent again he shifted one more home stayed there again for two months with out paying rent. Recently he changed one more home from past 1 month till now he did not paid rent for that owner. Recently i visited their house he vacate the house with out informing to me.

Most of the credit card collections team are complained to me on them as they are fraud they will not pay credit cards. they are paying their own Credits Cards & Loans instead of paying my Credit Cards.

when ever they are angry they say I will not pay your credit cards what ever you want to do you can do to whom you want to complaint you can complain no one can do anything to us. Police people are waste they dont have dare to touch us even if you went to police station also they cant file any case on us that too they dont have any power atleast till now police people didnot even tried to call us even after given many complaints by you.

I visited to police station also more than 4 times including Cyberabad police in Hyderabad. they suggested me to file a case in civil court.

he continuously depositing cheque’s for doing credit card payments as it was been bounced as not sufficient balance.

the below are my credits cards still it is with them only. they are not giving my credits cards i have blocked them by calling to customer care numbers.

SBI credit card-[protected]
HDFC CREDIT CARD-[protected]
AXIS CREDIT CARD-[protected].

Please take strict action on these employee and publish it so that no employee will do any fraud in future.

Later with the support of my brother in law i took loan from icici bank and yes bank and repaid all the credits cards with charges and the emi for both the banks are nearly 10, 000 Rs per month as emi i am paying to bank from January 2019 onwards still now they are not paying the emi also.Please help me in this regard.

Please call me on my number for any clarification needed.

Thanks & Regards
Heera Jagadish Singh
[protected]

My policy no 300/mi[protected]/00/000 of my car mh04hx 0944 i have claimed car for accidental repair claim no moto8748291. Your surveyor didn't picking up my call i have called him several times not response from him. Servoy also not done properly.
I have not face this type problem in any company insurance policy. Worst service i have ever seen from icici.
The worst surveyors you have with you. This highly intolerable.
Plzz look into my problem as early as possible.
Or else i will go to consumer court for further action

Hi there,
I was initially informed that any given time i can change the name of the person insured in the medical policy. Based on their assurance i took it. Now at the time of paying the premium i was told to pay the premium then they will change the name in the policy.
As soon as the premium is paid, they had asked me to furnish the proposal form and id proofs which i did & now they say it can only be done before the expiry of the policy. That is wait for the next year. This is the reward i got trusting icici lombard. Instead i could have transferred my medical policy to hdfc and deleted the name of my ex-wife and added another name.
Never trust icici lombard and make any payments as they will have 101 reasons not to deliver their promises once the premium is paid.
I have all the email records and will try to make as much noise as possible on the online complaint platform.

Warm regards

Hussain