ICICI Lombard Complaints & Reviews

On July 21st i made a recharge of rupess of 348 on my mothers phone using jio app. The recharge was done using myjio via upi method and using google pay. The payment gateway was made by [protected]@icici. My money was deducted from my account but recharge was not done. I have mailed a refund request but no reply from them. Please refund my money

Upi transaction id :[protected]

Hi am jothi icici credit team called me daily asked for credit card so i gave my details for it after that they said about the insurance and i said no need again and they called me and force me to do that and they charged for the credit card they haven't informed me about that and now this policy i haven't generate the pin for the card itself but every month am receiving to pay because of this policy please cancel that policy

My claim id is mot08911583. Survey of my accidental car is done on 30th june & i get the assurance your claim amount refund will be done in next 10 days but till date i not get any refund.
Pls look into as on every call i get the feedback your claim will be processed in next 2-3 days. But till date not get the refund amount.

Best regards
Rakesh kumar

Dear sir,

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.
Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?
Why you didn't tell all rules and regulations before taking policy?
Executive called me many times to renew insurance why same response not there after paid money?

I will not come again for inspection because its already done and provided all documents including cheque, aadhar, pan, dl, rc, insurance and claim form.

Are you giving any loan or any assets to take these many documents?

Anyway i have submitted all of them.

Do needful...

Thanks
Manjunatha u
[protected]
[protected]

Dear sir,

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.
Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?
Why you didn't tell all rules and regulations before taking policy?
Executive called me many times to renew insurance why same response not there after paid money?

I will not come again for inspection because its already done and provided all documents including cheque, aadhar, pan, dl, rc, insurance and claim form.

Are you giving any loan or any assets to take these many documents?

Anyway i have submitted all of them.

Do needful...

Thanks
Manjunatha u

Myself, manoj kumar singh, s/o-hari prasad singh, address-mahatma gandhi nagar, bazar samiti road, ward no. -09, buxar (Bihar). Mob-[protected]. My claim no.- moto8504757 and policy no. 3005/[protected]/00/000 with vehicle registeration no. Br44c5657. I want to say you that on 10/02/2019 my vehicle was stolen and i have lodge a complain to the police on same day but police have delayed in fir, but this company is not listening to my problem and they are not giving my insurence money, they are asking for some money to solve my problem and they are rejecting my claim and they have taken my all original vehicle documents. They are cheating to customer and they are doing fraud insurence. So i request this company to please return my money as soon as possible otherwise i will register complaint to oopbhogta forum.

I am the car policy holder of your insurance company, the car policy no. Is 3001/hi[protected]/00/boo the cars registration no. Is mp28ca0239, on getting the car accident i took the car to the dealer abhishek hyundai chhindwara, car surveyed by your company's surveyor mr. Raajveer saral i have written a complete description of the accident in the claim form but surveyor who come to survey the car, says that this incident is not of the same time, surveyor only talked about processing of front main glass, while bomber's support frame cover & right side mirror are also damaged, whose reason and whole events i wrote in the claim form while giving a car dealer, what is the reason for not supplying the claim of a mirror and front bomber's support frame cover by the surveyor, can not all these parts break at the same time? Can the surveyors stand in the dealers workshop and make an accurate estimate of the damage done in the car, is the wrong statement that i wrote the details of the incident form? If the surveyor has some kind of doubt on the incident, so surveyor is free to survey the spot, after this the surveyor will give me the signature of his analysis written report, i am a consumer because of this i want all this for satisfaction.

Sir. I did my car insurance through harveer auto chandigarh on date 24th april car no. Hp 5301 owner namr subhash chand but i do not get any orignal document i am calling regularly to mrs. Archana who is working in harveer auto as the policy agent... Now she is not picking up my phone so please sir issue me my policy document as soon as possible...

Dear sir/ madum

I had a personal loan from icici bank, which is already closed from my side. Now from last more than one month i am requesting to lombord team to close all insurance policy against this loan and return my amount, which is committed by lombard team itself. The reference no icicilom:[protected].

The custumer care mail conversation subject line is "icicilom:[protected] regarding withdraw the insurance amount against preclouser of personal loan lpgur[protected]"

Complain description - major concern is the customer care team is playing an unprofessional role, in end of the april 19 month i had request them to close my insurance policy and return my remaining amount of this insurance. They had request me to provide noc certificate against this loan, while it noc was pending from loan department side. So just i had send them the f&f statement with duly stamp of icici bank branch whether i had done the foreclose of my loan. But these guys was not accepting the f&f statement while both team is belongs to icici only. Both are belongs to same parent company. At the time of provide the loan both had same team, but now when as a customer i have required the mutual understanding of both team they they dont want to support me.

Anyway after multiple follow up loan team had provide me the noc certificate in previous week and i have send it on mail to the lombard team, but lombord customer care team is giving me excuse they are not able to receive my attachment, and writing in mail attachment is missing.

I have send it to them three time, but any time these guys answering me they are unable to receive my attachment, while surprise thing is rest other documents they are able to receive. While i had request them to call back to me but they are not giving me any call to conclude it. As well i had escalate this case to his service head, but still no any revert from head also.

It is really a very challenging concern and it's become a complain of harassment to customer against the icici lombard. I am attaching here the snapshots of mail which is replying by lombard team, as well attaching here snapshot whether is will prove that i have send them the required document multiple time. But lombard team is not taking any necessary action and harrased me.

Please look into it and help to take a needful actio against icici lombord and provide my pending amount which should be approx 13k as per commited my them in previous conversation.

Thanks
Anshuman srivastava

सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़ के लिए ली गयी है, और शशि भूषण ही हमेशा इस गाड़ी को चलाता है, मुझे (अमरदीप) गाड़ी चलाना नही आता है और मैं गाड़ी नही चलाता हूं |

जब हमारी गाड़ी का एक्सीडेंट हुआ, तब उस गाड़ी को मेरा भाई शशि भूषण ही चला रहा था, और उससे ही ये हादसा 11.3.2019 हुआ था। इसलिए शशि भूषण का driving licence दे रहा हूँ।

हमने अपनी बाइक का क्लेम 【MOT08857452】 14.6.19 को ऑनलाइन दर्ज करवाया था, उसके बाद गाड़ी हमने सर्विस सेंटर पर छोड़ दिया था, उसके बाद अजय चौधरी जी गाड़ी का सर्वेक्षण करने गए, और अजय चौधरी जी ने हमारा क्लेम Approve पास नही किए, वह रीजन जानना चाह रहे थे, कि 11.3.19 को एक्सीडेंट होने के इतने दिनों तक आप कहा थे?
इसके बाद हमने अपना रीजन गब्बर सिंह जी को बताया था, और वह कह रहे थे, कि जिसके नाम से यह गाड़ी है वह शख्स हमे लिखित में लिख करके देगा, तभी हम क्लेम Approve करेंगे।
हमारा रीज़न यह है कि 15.03.2019 को हम दिल्ली चले गए थे, उसके बाद 05.04.2019 तक वापसी हुई। इसके बाद मेरा ( शशि भूषण जो गाड़ी चालक है) जॉब का समय प्रातः 9 बजे से शाम 6 बजे तक रहता है। इसलिए हमें Insurance claim करने का समय नहीं मिला।

यह रीजन मैंने (अमरदीप) लिख करके भी दिया, उसके बाद वो बोल रहे है कि अमरदीप के नाम का Driving Licence चाहिए, वरना इसके बिना नही होगा।

मुझे लगता है कि ये online claim raise किया है इसलिए अजय जी हमारा claim Approve नही कर रहे है, अगर यही क्लेम offline दर्ज करवाते तो वो कुछ रुपये माँगते और देने पर वो तुरंत approve कर देते। लेकिन ये claim तो online है उन्हें कुछ माँगने का मौका मिला नही, इसलिए अजय जी और गब्बर जी हमारा claim approve नही कर रहे है।

अब आप मुझे कॉल【[protected]】 करके बताइये कि हमारा claim approve होना चाहिए या नही।
सभी जानकारी हम आपको दे रहे है इस email में ।
उम्मीद है हमें आपके ओर से हमे इंसाफ़ मिलेगा।

आपका विश्वासी customer
अमरदीप / शशि भूषण

सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़ के लिए ली गयी है, और शशि भूषण ही हमेशा इस गाड़ी को चलाता है, मुझे (अमरदीप) गाड़ी चलाना नही आता है और मैं गाड़ी नही चलाता हूं |

जब हमारी गाड़ी का एक्सीडेंट हुआ, तब उस गाड़ी को मेरा भाई शशि भूषण ही चला रहा था, और उससे ही ये हादसा 11.3.2019 हुआ था। इसलिए शशि भूषण का driving licence दे रहा हूँ।

हमने अपनी बाइक का क्लेम 14.6.19 को ऑनलाइन दर्ज करवाया था, उसके बाद गाड़ी हमने सर्विस सेंटर पर छोड़ दिया था, उसके बाद अजय चौधरी जी गाड़ी का सर्वेक्षण करने गए, और अजय चौधरी जी ने हमारा क्लेम Approve पास नही किए, वह रीजन जानना चाह रहे थे, कि 11.3.19 को एक्सीडेंट होने के इतने दिनों तक आप कहा थे?
इसके बाद हमने अपना रीजन गब्बर सिंह जी को बताया था, और वह कह रहे थे, कि जिसके नाम से यह गाड़ी है वह शख्स हमे लिखित में लिख करके देगा, तभी हम क्लेम Approve करेंगे।
हमारा रीज़न यह है कि 15.03.2019 को हम दिल्ली चले गए थे, उसके बाद 05.04.2019 तक वापसी हुई। इसके बाद मेरा ( शशि भूषण जो गाड़ी चालक है) जॉब का समय प्रातः 9 बजे से शाम 6 बजे तक रहता है। इसलिए हमें Insurance claim करने का समय नहीं मिला।

यह रीजन मैंने (अमरदीप) लिख करके भी दिया, उसके बाद वो बोल रहे है कि अमरदीप के नाम का Driving Licence चाहिए, वरना इसके बिना नही होगा।

मुझे लगता है कि ये online claim raise किया है इसलिए अजय जी हमारा claim Approve नही कर रहे है, अगर यही क्लेम offline दर्ज करवाते तो वो कुछ रुपये माँगते और देने पर वो तुरंत approve कर देते। लेकिन ये claim तो online है उन्हें कुछ माँगने का मौका मिला नही, इसलिए अजय जी और गब्बर जी हमारा claim approve नही कर रहे है।

अब आप मुझे कॉल【[protected]】 करके बताइये कि हमारा claim approve होना चाहिए या नही।
सभी जानकारी हम आपको दे रहे है इस email में ।
उम्मीद है हमें आपके ओर से हमे इंसाफ़ मिलेगा।

आपका विश्वासी customer
अमरदीप / शशि भूषण

Hello sir/madam,

This is manjunatha u, this complaint regarding claims from icici lombard.

I have taken car insurance from icici. I paid extra money to get platinum insured member, with this platinum offer i suppose to get devise and remote key to my car as part of platinum insurance. Unfortunately i didn't get any offers, before paying insurance amount executive promised me that i'm going to get those offers, after completing payment they stopped responding i called many times and went car showroom but nothing happened.

I have recorded voice call when executive was promising me about offers.

Insurance details given below.

Insured name : manjunatha u
Policy number: 3001/[protected]/00/000
Vehicle number: ka 09 ma 3775
Phone number: [protected]

Please do needful,

Thanks & regards,
Manjunatha u

Hi Team,

I am nandkumar panchal.my claim no - MOT08764931 and i have registered claim date - 20/5/2019. after multiple follow up surveyor visited to check car after 2 days and he given approval after 3 days after that my car has been repaired and i paid bill to garage owner and after i submitted bill to insurance office to dhanjay on friday 7/6/2019 .place - morwadi pune . now they are saying they has lost my bill so unable to claim bill. i am waiting since 2 week to refund my money... almost one month done ...i observed so much delayed, not good service, Rude staff,

please tell how can i cancle my insurance policy? can i get money ?

i want to cancle my policy. please suggest

my email id - Nandkumar.[protected]@gmail.com
mob - [protected]

I have purchage a policy by icici lombardis the name of mrs savita
Who is hospitalaise last 4 days claim raise from hospital full and final since today 12:50 pm but no revert from your site till now paicent is in hospital .they are not discharge paicent when claim is not aprove from your site .i am fully disipointed your service ??? Policy no-IL[protected]

Hi Team,

ICICI Lombard is doing fraud with customer, they not even looking into my concern, no call no resolution on 1st complaint till date so raising 2nd complaint.

I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

I had met with an accident on 12-June -2019. I already bought ICICC Lombard insurance. Below are details of ICICC Lombard insurance:-
Policy no - 3001/[protected]/00/000
Policy issue date - 03-JUlY-2018
Claim No –MOT[protected]on 13June19)

I went for the claim but Surveyor Mr. Bharta Kumar approved just for back side saying that it might have been some other accident, i am saying the parts are damaged by single accident he said your damaged are old and behaved very rudely it will not cover on phone call and so many times he used to ignore my phone calls rather..., I cant understand how can tolerate that people in service industry, poke me you go for Consumer Court . I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his Judgments.
Being a reputed company Name, they failed a basic customer satisfaction.

Cancel the policy
Res. Sir,
I purchased a credit card from Barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 8290 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this policy

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

I am a regular customer of icici lombard. I bought maruti baleno in nov 2017 and insured with icici lombard. Then in nov 2018, again renewed the policy. But few days ago, my father transferred the car to me and rc got transferred. But your icici lombard agent mr. Sameeul (Working in nexa, roorkee) didn't told me proper procedure and he sent me to shakumbari automobiles, haridwar for this issue. There, a lady ask me to deposit money (More than ₹1000) and did not provide any genuine letter for this and also she said, policy will not changed.
You guy's cheat a regular customer and wasting my time. So i won't renew this policy again in future and will never recommend icici lombard to anyone for sure.
Worst customer service - bad agents - poor communication skills... This is icici lombard.

This particular policy is completely mis sold and forced upon me.
There is no point if I am covered against loss for only 5 years with this massive premium amount of Rs 140, 000.

Again after 5 years I am supposed to renew this premium by paying around Lac rupees to secure my dependants from home loan due amount recovery.

Completely nonsensical.

Not interested. Kindly cancel this policy and refund the amount.