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[Resolved]  ICICI Lombard — Complaint: NCB correction on car insurance: Paynimo || Your money transfer has been completed successfully

Was feeling horrible when I have seen such a non-professional email response/update from a senior official person of a reputed banking sector. I could remember that the correction of NCB in my car insurance policy bond ( Policy No. 3001/[protected]/00/000) has been initiated once I came to know the rejection of claim (MOT[protected] due to NCB error on 25th June, 2020. After several requests, repeated responses from you, the same word like 'it will be completed within 48 hr. tenure', however one after one tenure were passed. Unfortunately, you sent the payment link on 6th July, 2020 via an email where there was no mention about the payment for what I will pay. I still paid the amount based on your telephonic promise immediately after getting the payment link, which is 10 days before now. Till now I do not have any proof of following: payment receipt for which specific purpose, NCB correction process status and deadline, etc...

May I expect to have an informative email which could prove that NCB correction is under process on my policy bond and when it should be corrected. Should I touch the steering of my car?
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Complaint marked as Resolved Jul 18, 2020
resolved . thanks

Complaint Status


[Jul 17, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Complaint comments  5 Comments     Updated: ShareTweet

Comments

Dear Kuntal,

Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

Regards,
ICICI Lombard General Insurance
kuntalpal1's [Complaint's author] reply, Jul 17, 2020
Policy details
Policy no 3001/195771717/00/000
Holder name Kuntal Pal
Car reg. No. WB14R 8216
Claim id MOT09982097
Dear Kuntal,

Thank you for sharing the details. Our team will get in touch with you.
Dear Mr. Pal,

Thank you for contacting ICICI Lombard General Insurance Company.

We have tried contacting you on your mobile number 9647xxx764. However we were unable to establish any contact. If you wish to contact us please write to us at [protected]@icicilombard.com or reply to this without changing the subject line. We request you to share your convenient time or alternate contact number.

We understand that your concern is related to correction of NCB. We request you to share the payment details along with your statement to [protected]@icicilombard.com in order to check the details.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We look forward to serve you.
Dear Mr. Pal,

Thank you for contacting ICICI Lombard General Insurance Company.

We understand our call could not be completed. We request you to share the payment details along with your statement to [protected]@icicilombard.com in order to check the details.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We look forward to serve you.
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Dear Mr. Pal,

We write this with reference to your below concern.

We have tried contacting you on your mobile number 9647xxx764. However we were unable to establish any contact. If you wish to contact us please write to us at [protected]@icicilombard.com or reply to this without changing the subject line.

Further we request you to share the payment details along with your statement to [protected]@icicilombard.com in order to check the details.

We assure you best of our services.

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