[Resolved] ICICI Lombard — Complaint: NCB correction on car insurance: Paynimo || Your money transfer has been completed successfully
Was feeling horrible when I have seen such a non-professional email response/update from a senior official person of a reputed banking sector. I could remember that the correction of NCB in my car insurance policy bond ( Policy No. 3001/[protected]/00/000) has been initiated once I came to know the rejection of claim (MOT[protected] due to NCB error on 25th June, 2020. After several requests, repeated responses from you, the same word like 'it will be completed within 48 hr. tenure', however one after one tenure were passed. Unfortunately, you sent the payment link on 6th July, 2020 via an email where there was no mention about the payment for what I will pay. I still paid the amount based on your telephonic promise immediately after getting the payment link, which is 10 days before now. Till now I do not have any proof of following: payment receipt for which specific purpose, NCB correction process status and deadline, etc...
May I expect to have an informative email which could prove that NCB correction is under process on my policy bond and when it should be corrected. Should I touch the steering of my car?
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Jul 18, 2020Complaint marked as Resolved
resolved . thanks
Jul 17, 2020
ICICI Lombard customer support has been notified about the posted complaint.