Ixigo Complaints & Reviews

Date of incident - 18/03/2020
Client number - [protected]
Client name - deboshree modak
Booking number - if[protected].
Total amount - rs. 5571/-
Email: deboshree. [protected]@gmail.com

Full description - i have booked a flight ticket with insurance from my friends ixigo account from kolkata to hyderabad, date of journey was 19/03/2020 and time was4:40 am (Air asia), but due to outbreak of covud-19 my meeting was cancelled on 18/03/2020 and according to that i have cancelled my ticket but it was showing that my cancellation is pending, i speak to customer care and they assured me that for this cancellation process it will take 24 to 48 hrs regarding this they have provided me a mail but today after 4:40 am which was the scheduled time of the flight i checked my status and found that my trip was confirmed. How this can be possible i initiated for cancellation even ixigo has given me a confirmation mail then how my trip is confirmed??
Even insuring my flight booking with extra money i am suffering not expected such a fraud action from ixigo. I want my refund as soon as possible and please do the needful for developing your customer care.

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Today i booked a ticked for samalkot to chengannu through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id:ixitr[protected] date:18th march 2020

Can you please help?

Best regards,

I have tried to book train ticket today through ixigo app, money paid through upi transaction id:[protected] dated 18march 2020 which was successful but ticket not booked. Ixigo do not have customer care number nor email. Numbers available on various sites do not exist. Irctc not received the money, hence ticket not booked. I want my refund if ₹1140.40/-.
Thanks
Sulaiman akhtar

Pm11tq
As indigo has changed the flight we cancelled, so indigo has refunded the amount but its not getting reflected in my account.
Kindly note this pnr number and transfer the amount at the earliest.
There are no numbers to contact ixigo official customer care, so i m entering in the complaint form.
Kndly do the favour at the earliest or please do call back to phone number [protected]

2 Mar 2020 ko m train tkt kr rha tha or Google Pay k through payment Kiya tha. mere account se 2496. 39 rupees kt gye jiski upi transaction ID h[protected] h bt ixigo payment failed dekha rha h or tkt b book nhi hua. Paise kte hue 7 days se jayda ho gya or Google Pay se baat krne pr vo bol rhe h ki unke side se payment successfull ho gyi h. Please help me to get my money back.

My flight date was on 18th october 2019 at 8:00 am. On the day i headed for journey, but i was told from the counter that my flight was overbooked and therefore i have to cancel for which i will be compensated and i did the same. But on monday 21st october i was refunded with only rs.260, but my actual flight ticket cost was rs.8287. I couldn't reach the helpline for so long and finally i found this window therefore i request to kindly look into my problem and refund the amount which is yet to be refunded. Thank you.

Booking id - if[protected]

Urgent/ Emergency
I have booked flight tickets today for a trip Bangalore to Dimapur on 20/03/2020 through Ixigo App.
I was forwarded to pay to Le Travenus Technology Private Limited. They have deducted ₹ 9240 from my account but my flight ticket is pending. The payment was done through PayPal.
I have tried to call but didn't receive any customer care number on their app. And other numbers that I tried on Google are not working.
Please help me to resolve this issue immediately.
My booking reference IF[protected].
It's about 2 hours now but no news from them.
Thanks

Urgent/ Emergency
I have booked flight tickets today for a trip Bangalore to Dimapur on 20/03/2020 through Ixigo App.
I was forwarded to pay to Le Travenus Technology Private Limited. They have deducted ₹ 9240 from my account but my flight ticket is pending. The payment was done through PayPal.
I have tried to call but didn't receive any customer care number on their app. And other numbers that I tried on Google are not working.
Please help me to resolve this issue immediately.
My booking reference IF[protected].
Thanks

I had done payment for three flight from ixigo app through my paytm upi it has been succesfuly transfered the amount to le travaneous private limited to their upi id:- [protected]@axisbank but not recieved my booking details in message nor in mail.
So where is the issue money has been succesfuly sent to you but flight not yet booked or not. Even you do not have any helpline number which is worse again

I made a transaction from ixigo and entered irctc login id and choose upi i'd for payment but ticket was not booked and in ixigo it showed error something like "time out" but in upi payment it showing payment is successful but i don't get a ticket debited amount 2835.40 date-14th march 2020 timing-3:38 pm and transaction id[protected]. But in ixigo there is nothing visible about this transaction. So please refund the full amount of rs 2835.40 asap
Ixigo booking i'[protected]@gmail.com
Order i'd - ixitr[protected]

Sir

Me trilochan behera 07/03/20 ko train ticket boking kia tha account se amount (683.18) kat geya bot ticket conform nehi hua plz sir refund my money sir me (Bhubaneswar to bengaluru) prasanti exp. Me ticket kiya tha

Mera

Paytm upi reference number[protected]/03/2020, amount - 683.18 /-

Sir plz refund my money.. 683.18 /-

Wat a thief site is this stupid ixigo... I will go to consumer forum i have booked my flight from bangalore to kolkata on an emergency situation my amount has been deducted from upi but got no ticket confirmed with airline they too told no flight booking is there i need my full money back as soon as possible
I have attached the receipt of reduction below

I was trying to book my tickets from jaipur to surat on 9th march 2020 through ixigo app. 1st time payment done then also tickets did not booked (Booking id was ixitr[protected] screen shot attached). 2nd time again tried to book tickets again same incident happened (Booking id is ixitr[protected] screen shot attached) 3rd time again tried to book (Booking id is ixitr[protected] screen shot attached) that time also tickets not booked.

Then finally i booked my train tickets from irctc. Requesting you to initiate my refund process & share the confirmation mail on the same.

Hi,

I tried to book train ticket in ixigo app. My payment mode is upi app after successfully paid via upi app, i returned to ixigo app where i need to enter my irctc password for the booking to complete, but ixigo app didn’t take to the irctc login page instead it went to home page of ixigo app. When i checked the transaction history of ixigo app, there is no failed transaction. I only have the evidence of payment receipt which i paid via upi app please find attached pay receipt of amount deducted in bank account. I need my full money to be refunded to my bank account. Kindly do the needful. Thanks

On 8th March 2020, I tired to book flight tickets through IXIGO App. Amount of Rs 3, 575 got debited, but the booking was not successful and the ticket was not generated. I thought that the amount will get refunded automatically, so I went ahead to book another ticket. The 2nd time booking was successful. I need the refund of 1st one. Today is 10th, I neither received any notification from IXIGO regarding the refund nor am I able to contact the customer care. Transactionn Reference Number is[protected].

I booked my train ticket on IXIGO from Secunderabad to Howrah and the amount got debited from Google pay and transaction was successful there but got cancelled in ixigo app.I haven't got my money back and it has a been 7 days and the AI Tara denies that the amount has been credited to their account but it has been debited from mine.it would be a great help if you refund my money as I am in dire situation.

Hi,

I tried to book train ticket in ixigo app. My payment mode is upi app (Google pay). After successfully paid via upi app, i returned to ixigo app where i need to enter my irctc password for the booking to complete, but ixigo app didn’t take to the irctc login page instead it went to home page of ixigo app. When i checked the transaction history of ixigo app, there is no failed transaction. I only have the evidence of payment receipt which i paid via upi app (Google pay). Please find attached the google pay receipt of amount deducted in upi app. I need my full money to be refunded to my bank account. Kindly do the needful. Thanks

I recently had book flight ticket from bagdogra airport to mumbai airport through ixigo flight app and gone for upi payment. After my account got debited with an amount of rs.10763rs it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me..

I have booked a ticket from ksr bengaluru to kottayam for the 17th of march. I made the payment via phonepe and money got deducted from my account but the ticket is not booked. I want a refund. The booking was made on march 9th.
Name : angela elsa sony
Date: march 9
Payment amount : 418.19
Transaction id : axissdkv3710d35938c4046f1ba28bc7a08
Payment gateway : phonepe

I booked 3 tickets from ixigo app. Railway tickets of train 12030 swarna shatabdi, 16:50-23:15 from amritsar to new delhi of 10th march 2019 and my money got cut twice. Can u please initiate a refund asap. There is no transaction being shown but im putting a picture of money cut from your account. Please see to it. There is no way in ixigo’s app to work on this matter

Email: [protected]@icloud.com
Booking id : ixitr[protected]