[Resolved]  Ixigo — successful payment followed by cancellation of booking

Dear sir,
After the 3rd unsuccessful attempt while booking in your app, after successful pqyment of ₹970 each time the process cancels abruptly and their comes a message no booking, i have already lost my ₹2910 want my money back soon otherwise i really need to take this matter to upper level od no:ixitr[protected], ixitr[protected], ixitr[protected]
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Apr 21, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2018
Ixigo Customer Care's response
Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed the refund against all the three failed booking has been initiated and would reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo
Complaint comments 

Comments

Hi i booked my ticket today from bhopal to bangalore . Transaction from my sbi acvount was done but during last stage of confirming with irictc login id and passwrd i could not enter the password when will i get a refund its a huge ammount of 8000 pls help i did it via your app
My order I'd - [protected]... Payment 795 mera cut ho gya h but mujhse mera refund abhi tak nahi mila...

Pls return my money..i am really disappointed by your service..no reply from ur side...cant even contact.
U...no message also about the transaction as well as the booking..pls contact or message...pls dont do this...This is our first booking and it is really annoying mee...rs 1665 is taken from my card...pls return..i want to cancel!!!😡😡

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