[Resolved]  http://www.badadeal.com — Product not delivered no amount refunded

Address: West Bengal

Hi,

I had given a order for fasttrack watch having the following details:

Coupon Code Date of Puchased Product Name Amount
[protected] 10/11/2012 12:38:04 PM Fastrack Unisex Watch NC747PL02 955

I was expecting the delivery on 19th of October 2012 as said by the company to deliver the product within 7 days
But the product hasn't reached me till date.

I have contacted the information with the company authorities but couldn't not get a proper response till date.
They had given me a speed post consignment number but the consignment number was invalid.

When I contacted them for the refund of my money the reason they gave was that when the product will be returned to their office by the postal service only then they could transfer the amount. My payment details are given below:

Order Information

Merchant Website : badadeal.com
Date :[protected]:34:30
Merchant Order ID : 3144
EBS Payment ID : 11684695
Payment Mode : Master Card Debit Card
Amount : 955.00
Customer Name : BHABAPRIYA
Customer Email : [protected]@gmail.com
Status : SUCCESS

I dont know if they have sent the product to my address or not because the consignment no they gave to track the product was invalid.

I would be highly obliged if you Please look into the matter
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

Mr Bhabapriya,

The product was dispatched and as you have been informed by our department to your verbally that as you yourself were not present at the address so the shipment could not be delivered. As the shipment was sent via Speedpost the shipment hasn't come to our office. Once our office would receive the shipment the money would be refunded to your accounts.

The company is refunding the money even after you have given us an address where no one was present to take delivery. As the city doesn't have proper courier giants delivering the products so we had to use Speedpost as an alternative. We had conveyed the same to you on dispatch that it may take more than 7 days.

Kindly bear with us for few days as the diwali holidays is on. We would surely do the refund in the coming week.

Regards
Bada Deal Customer Care
Mr Bhabapriya,

The product has been received by us and we have refunded your money for the same. The refunded amount would reflect in your account within 7 to 15 days as per the bank and the card.

The company is refunding the money even after you have given us an address where no one was present to take delivery.

Regards
Bada Deal Customer Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    http://www.badadeal.com
    West Bengal
    India
    File a Complaint