Kerala Water Authority Complaints & Reviews

No water supply for the last 5 days .Kwa reply us that work is going on. Assistant engineer hone swithed off.what we will do if you people are working like this .

A few household taking water from the public tap by using plastic tube only for their need.Then they harassing by taking our videos and say that they report to kerala police. They talk disrespectful to my childrens

Water flowing many days.. House hold purpose pipe line damaged and flowing water on the road until this time, many times informed kannur Kerala water authority. Authority said they will solve the issues very soon..but not solved..Repairing person availability is very big problem, we are connect the contractor and discussed about the tenders, tenders are different, one is new connection, and the other one is repairs and maintenance. The total out out is problem solving after months..liters of water losing, time lose, no one is responsible persons.. Irresponsible, this is summer climate, i[censored] can change ur attitude..

Issue Area
Thalap
Behind Thalap Juma masjid
Near Pothiyottu kavu
Po pallikkunnu
Kannur
670004

Unauthorised land mining and concrete waiste dumping including toilet waiste while NH 66 granded authority to sale land owners remaining assets these will condaminated ground water for remaining soundings

Kindly please looks on these mater for future generations

Cust ID [protected], Cons. No. TMA/13099/D, Cust. B. Sheela. By oversight the meeter reador recorded upto December 2021 (2 monts) reading 1439 instead of 1489.He billed only 5 kl instead of 55kl. Due to corona situation I have informed this mistake through Phone to KWA, THIRUMALA Section Trivandrum after getting SMS for bill.No action in this regard not taken. On 24/2/2022 the meeter reador taken reading from 1439kl to 1551kl(present reading)and charged for 112kl usuage slab ie. Rs. 1958/-. Due to this I am forced to pay Rs. 758/- excess. If he corrected the reading December 2021 and Upto February 2022 use age it will come only below Rs. 1200/- for this 112kl. It is negligence of meeter reador. I have submitted a complaint regarding this. He asked me to submit whatsapp record of December 21 reading. It is impossible, now it is 3 months over. You may please note that my average consumption for 2 months are in between 50-60kl during 2021.I request you to correct the billed amount after verifying my average consumption for last one year. Kindly do the needful. Thanks

Dear Sir/Madam,
My house is located in Vennala Cochin. The water supply to my property has been inconsistent and even when most of the neighbours get water the water does not reach the house regularly. The issue was reported several times and continues to be an issue. There is an alternate line that comes to the main road near the property which serves the neighbouring house and the water for that has been fairly consistent and good.
Can I request an alternative connection from the line coming to the alternate road. There might be a property crossing required which I will seek permission from the neighbour.
Consumer ID: [protected]
Consumer No: E33/4722/D

Hoping to get help with this as soon as possible.

Kind Regards
Salil

Consumer Number [protected]
Water not coming from pipe connection since a month. Water in the well is almost dried up. The house is rented out. The family staying over there is going through a very difficult phase as there is not much help received for the water problem even from the neighbors. Request to help them as soon as possible

It is my pleasure to introduce myself as Arunraj Raveendran, and I am a permanent resident of Kayamkulam Municipal Ward 36, Boat Jetty (Kayamkulam Park). We have not had a regular water supply for the past three months. Twenty families are reliant on the public water pipeline of the Kerala Water Authority for drinking water. For the last three months, there has been an ongoing shortage of drinking water in the region. Water is sometimes available at low levels. We urge you to resolve the issue of water scarcity as soon as possible.
sincerely,
Arunraj Raveendran
i am available at [protected]

Consumer number TKK/587/D
There's no water supply in my residence for the past 3days due to a broken pipe of Kwa outside our gate. I called the AE of KWA, Kakkanad and informed her, and made reminder calls on two subsequent days, but no action has been taken. Please do the needful

We have not get water to our home( kudilil House, south paravoor p o) through pipline in the last 4 weeks. Currently we are out of drinking water. Please help us.

We are not getting water for the past one year, we have been paying fee.K P Khoulath, Consumer number PPY/1368/D Domestic, meter number 27674, consumer ID [protected], water supply sub division taliparamba-670141. Please do the needful as soon as possible.

The Kerala Water Authority grievance redressal portal is not working since yesterday evening.
I submitted a grievance on 25 Oct 2021; reference no. 12925S. I had clearly mentioned about the rude behavior of the staff at the Cherthala office. I have not received any response clarifying actions taken. Even on the online portal, I could only see reference to awaiting consent from PWD. Are Government staff authorised to abuse and accuse consumers? One of the contract staff claiming to be appointed by Water Authority arrived at my doorstep yesterday and literally threatened me like "I shall show you". And then, I received a call from [protected] accusing me of misusing my political contacts. Pardon me for the harsh words but, I challenge Water Authority to prove my so called political contacts. On the other side, I can clearly prove the inefficiency of your staff at Cherthala office only by describing how I managed to obtain water connection through JJM. This mission as far as I know is a program driven by the Central government and completely funded by them as well. Why does the staff assume they are the godmothers? In response to this grievance, I definitely want to know two things:
- what are the behavioral programs you have for your staff before you allow them to face customers
- what action will be taken on the three inefficient staff. I am calling out their names - Ms. Sindhu, Ms. Sreeja and Ms. Limitha (contract staff)

Madam Sindhu seems to be under a false belief that she becomes superior to all as she has secured a job in Government sector. Can someone correct this misunderstanding? Or is she authorised to misbehave and illtreat the citizens of India just because she is employed by the government of a state in India?

Let me explain the ordeal I went through. I have been in touch with Ms. Limitha from July 2021. She kept misguiding me with incorrect information every time. Finally Ms. Sreeja called me and asked me to pay approx. Rs. 25, 000. I wanted to know why I am denied the benefits of JJM - a mission driven and sponsored by the Central government. I had taken a friendly help from one of the ward members in the Panchayat for a clarification on this point. He helped me reach Mr. Chandradas at Water Authority Cherthala. Thereafter, we made several visits to the Water Authority and PWD offices. The facts to prove inefficiency
- all discussions were to include our request for connection in the JJM. They send the forms to the PWD (as it involves cutting across a newly laid road) without mentioning JJM. PWD had rejected the petition on the very next day stating road cannot be cut during lock-in period; excuse me if I am not using the right terms, but you can understand what I mean. The staff at Water Authority told us that there is no response from PWD and made us go there. If they had logged in to the system, they could have spotted it days ago and corrected it.
The corrected application was submitted and PWD gave their consent along with the quotation on security amount to cut across the road. The next step was to get approval from the divisional office in Alappuzha. The same story repeated - the documents were sent without a copy of the quotation from PWD. Division office had rejected it on the very next day. This time Ms. Sreeja gave incorrect information as "no response from division office" for a month. She has been giving the same wrong update to Mr. Chandradas as well who heads the department at Cherthala.
As a desperate consumer, we went in person to the division office in Alappuzha (approx. 50kms) to find out that the application was rejected a month ago. Explanation for this is - "this is a recent process change and the staff at Cherthala were not trained or informed about this".
The staff at the division office were highly supportive. They contacted the Cherthala office and gave step-by-step instructions on actions required. Within the next few days, the funds were allocated and we received a call from division office confirming it.
Next day, we went in person to the Cherthala office only to again realise, the staff are still the same. They claimed non-receipt of funds, no staff to visit the Treasury office to make the payment, no staff to complete online process to inform PWD about the payment, etc.
In the next few days, we were finally informed about the water connection. We received it on 14th Jan 2022; after 6 long months.
The meter was still not fixed. We then followed up with the Cherthala office a few times and finally the meter was fixed only after we said we are going ahead with connecting to the plumbing lines at home. Meter unavailability was the reason this time.
Point to note is I am still not a consumer in your system - around a week back, Ms. Limitha had come and asked for the documents. I had kept it ready on 14th Jan and she did not collect them though I waited the entire day. As we had recently shifted to a new home, I misplaced the copies and I told her I will keep them ready when she comes next. She arrived yesterday without any prior notice and I missed to arrange the copies. I clearly told her, I will arrange the copies and either call her or shall submit it to her in person. She wanted me to immediately arrange it and I denied as I cannot step out during my working hours. I work for a reputed corporate company and I hold a responsible profile too. She then demanded to see my Aadhar card in original. I questioned her for her rude language and behavior. I then took out my Aadhar card but she did not want to see it as she was busy talking on phone. Within minutes, I received the next abusive call from Ms. Sindhu accusing me o[censored]sing political influence, showing arrogance to Government staff, not cooperating with authorities and what not. I disconnected the call as there is absolutely no point talking to someone who has decided she is superior to all only because she secured a Government job. I tried calling Mr. Chandradas but his number was switched off. Within minutes, the President of our Panchayat arrived at my home, the ward member calls me. All this because I missed to take a photocopy of my Aadhar card within a week from their notice. What about the months of no service that I had to bear with?

I am repeating the actions required in response to this
- what are the behavioral programs you have for your staff before you allow them to face customers
- what action will be taken on the three inefficient staff. I am calling out their names again - Ms. Sindhu, Ms. Sreeja and Ms. Limitha (contract staff)

I have bought kurlo coir mattress on 5th april 2021 and today it is under warranty. But after few month of purchase it's middle been depressed. Due to this my wife have a severe backache. I raised a complain for replacement complain id 9425426 on 3rd feb 202 and submitted all required documents.
I had contacted customer executive no. Of times but not receiving proper response, they just spoke it will be resolve within 72 hrs. Today it is almost three weeks but not getting any feedback. They didn't have any timeline to resolve it.
Please resolve the issue as soon as possible.

Regards,
ashish purusharthi
email - [protected]@gmail.Com

Sir

Dear Sir, It is to bring to your notice that our locality Cherpulassery (Pombra )has been suffering the problem of water shortage for last few days .our daily routine we r using this water I therefore, on behalf of our locality request you to kindly look into the matter and take necessary steps to restore proper supply of water on regular

Thanks
Vijay
[protected]

I am a retired Army Officer.

Consumer No :[protected]
Domestic Consumer No : PRD/249/D

Generally was receiving bill of Rs 200 for the last 10 years. But for the month of Nov 2021 and Jan 2022, bill exceeded Rs 1000. From Dec 31, 2021, no one is staying in the house and is closed. Please rectify the issue.

Consumer ID : [protected]
DOMESTIC CONSUMER NO: PRD/249/D

Generally was receiving bill below Rs 200 for the last 10 years. For the month of November 2021 and January 2022, Bill received for more than 1000 Rs. From[protected] onwsrds no o e is staying in the house and it isclosed. Please rectify the over billing

Would like to inform you that we are not receiving sufficient water in our area. I have been continuously noticing that for the last 1 week water supply time is 11:00 am to 12:00pm, and the supply is for 15 to 20 minu maximum. We have contacted Mannarkkad Water authority and informed the situation, however no action is taken from there end. Request your attentions and support

Water connection got 2 months earlier but still no water supply started near by 6 houses only.Complaint already registered (Docket no-358713).Asper customer care by previous night problem will solved.But still no progress and no one contacted till the time.Please support to clear.

Sir, I am from kochi . i have seen a connection is going to a house that he don't have a meter also, and the water is pumping direct from the main connection, last sunday some private water workers come and damage the road for the same connection

Not getting water for more than 3 years.
Consumer id : [[protected]]

Given even written complaint and called several times to office, but no use till now...