Kotak Mahindra Bank Complaints & Reviews

I want to cancel my kotak secure one insurance policy I'm wrong policy with this insurance policy kotak costumer exicutive no. Not respond I try many time costumer miss lead me.i want refund my money back which is 2540/-
Name mintu kumar
Policy no 40396242

Hi,
My name is Heeraj Lohagun and I have a credit card from Kotak Bank, Due to the ongoing pandemic I faced serious financial problems and lost a lot of money. I always used to pay my credit card bills on time but due to severe financial problems i am not able to pay my credit card bills for the past few months. I have already sent a legal notice to the bank and the RBI stating my inefficiency to pay my credit card bills at the present moment. I have also informed the bank that i want to pay it legally and I need time. Bank is not listening and keeps calling me everyday and sending recovery agents to my house and office and informing my colleagues about me and how i defaulted thus humiliating me in their eyes. I had already informed Kotak Bank that i will pay but need time and i am willing to take this up legally and take this to court but instead they are harassing me by sending recovery agents to my office and house. please request you to do something regarding this as RBI have strictly mentioned that recovery agents cannot harass customers and cannot humiliate them.

I have close loan no- CF[protected] date 02/09/2022. befor close loan any one not inform me about cheque clearing. when my cheque bounce or any reason stoped they charge as per their company. so ialso want chages as per comapny rules.
debited amount 05/09/2022... 8495

After complaining to kotak bank branch at kandivali West dhanukarwadi branch 2-3 times, that I don't wish to receive any calls regarding credit card and loan from the same bank, they called me so many times even on holidays and while I was visiting Hospital due to some reason. I reported the same to the bank branch stating me that now I won't receive any calls further. Still I get calls and it's a harrasment to me. Very horrendous service I am facing with this bank. Hence now switching off my account from the same bank
My account no. [protected]

I have taken a personal loan from kotak. The repayment date is 2 sep 2022.. i have deposited my loan emi amount on 2nd sep morning only..but still the amount was deducted and when I checked my loan repayment details, it is showing that it is over due and they have charged intereste to that overdue amount..now where is my deducted amount gone, it doesn't revived in loan also. being a respectable bank this is not at all tolerated, they are just giving these loan offers to take more money from us..what a pity it is..if this is read by bank, please atleast respond as soon as possible

Dear sir
My name is yash teotia i open a online account in kotak bank in case of kyc i chose home kyc because the branch is not available in my area 2 officers. Come to kyc and do the kyc then he demanded 500rupes to do the kyc but the home kyc is free then i was not paying the rupes but they officer give me abusing and giving the threads and give agin and agin abuse to prove i have a recording he come 1/sept/2022 at2pm clock so please sir do a actio to him

I am farman khan my current address 245 rajban raod taruwala paonta sahib please

It was a mistake to take credit card from Kotak Bank. Their payment collection teams starts calling from 25th of every month when payment date is only 2nd of next month. And as the day passes and last day approaches every 5-10 mins they will call from different numbers. Bhai last date dete hu ku ho, agar paise pehle lene hote hain. I have cards from other 2 banks and no one does this. They threaten you, if you don’t pay now, be ready to get calls from different numbers. I am closing this card now.

It is extremely shocking and embarrassing for me to Mention this the treatment I received from KOTAK MAHINDRA BANK CONSUMER DURBLE RECOVERY/COLLECTION DEPARTMENT was extremely unethical & ruthless. I have been clearly received a DEATH THREAT from one person among 100 whatsapp calls and massages saying "Murder dalta tera
mera paisa nahi diya toh."Calling out my friend's number is also abusing them and daily this threat

I hope this forum is visible to everybody here and I need to highlight the situation I am not pay any amount..

Ravi
KMBL CD LOAN- CFB11669955
KMBL CD LOAN- CFB11669968

SUSPECT NUMBER- [protected], [protected]

It is extremely shocking and embarrassing for me to Mention this the treatment I received from KOTAK MAHINDRA BANK CONSUMER LOAN RECOVERY/COLLECTION DEPARTMENT was extremely unethical & ruthless. I have been clearly received a DEATH THREAT from one person among 100 whatsapp calls saying " kisi ka paisa kha kar baithai ho aap ko paap lagega. Calling out my friend's number is also abusing them and daily this threaten

I hope this forum is visible to everybody here and I need to highlight the situation. otherwise i am not pay any single amount..

Babita
KMBL CONSUMER DURBLE LOAN- CFB11676268

I took a personal loan from Kotak bank in 2019 and I am almost regularly paying EMI and last couple of months I have been delayed but paid end of the month with a late payment fee and bounce fees. last month they recovered EMI through UPI pay and also submitted ECS. so this month I have said 1 Sept you again submit ECS so I refused to pay through UPI.

but I receive every day starting 10 calls a day and yesterday(31st Aug 2022) it reached 180 calls in one day.

after a delay in payment, I am paying the required frees but still, these many calls are not acceptable
below are numbers from i have received several calls a day
[protected]
[protected]
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[protected]
[protected]
[protected]
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[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
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[protected]

I was scrolling through the app for checking the balance of my account and I wanted to check my cvv and expiry date for my virtual debit card on kotak 811 app . Suddenly a pop up came that 235 rs has been deducted from my account. And an order for a physical debit card is placed . I quickly dialled up to their helpline number. I was shocked to see with the level of incompetence of the service providers of kotak and the call to the 811 folks needed us to have a separate Talktime even to talk to AI bot.
Like this is absolutely horrible.
After 3 attempts and burning extra 30 Rupees finally it connected me to a agent. She clarified from her end that I placed the order will fully. Like is it some sick joke you are playing.
Then a message came confirming that the physical debit card would reach me by 7 days. I pleaded them to cancel this transaction they said that they can refund only the annual charge 199 but not the tax on it. Like what kinda policy is this?
It's been a month since this happened.
No updates on where my card is nor I have had my money refunded. I want a physical card by now.

I have been getting collection calls from kotak mahindra collection department for loan recovery on the of Saraswati.
I have been telling each of them that is wrong contact details. But everyday i am getting calls. I am being mentally harrassed here unnecessarily.

TO
KOTAK BANK TEAM

Dear sir/Madam
I am SYED AHMED
From Hyderabad, Telangana.

SUB: OVERDUE not cleared in my cibil report.

I have taken a Personal Loan in KOTAK BANK.
Loan A/C PDL2609070 Sanctioned Amount Rs.14, 000 Disbursed On 13/06/2022
few days back i checked my cibil report
In that report I saw an overdue amount Rs.13, 999 mentioned
which is not updated in my report.

I request you to please update my account as on date

Thanks & regards
SYED AHMED
Call +91 [protected]
PAN: DCHPM9512B
Mail ID: syed.[protected]@gmail.com
Control Number : 4, 925, 985, 392

I am Chandra Bhan from Delhi(NCR), i had received call from ([protected]) Kotak Mahendra Bank Collection agency at[protected]:08 on mobile number [protected] related to My younger Brother Mr. Uday Bhan's credit card(Card Ending Digit 6699 and Registered Mobile Number is [protected]) payment due. The executive told me that he is calling from Impact India Services and after many requested he told me, he is calling from Kotak Mahendra Bank and he passed phone to his Team Leader and that Team Leader threated me and started using abusive language(muh pe chhate padenge, bhosadi ke, address dhudhne ke paise tera baap dega). I have that call recording.

I just have a few questions from Bank and RBI,

1. is this kind of calling is allowed ?
2. you guys are not taking late charges or Interest for late payment.
3. How agency or bank staff have rights to use this kind of language.
4. Have you guys taken consent from me while issuing Credit Card, if not Then how you calling me and using abuse language.
I am waiting for your response so that I can make payment and discontinue the relation with this kind of service provider.

Regards
Chandra Bhan Kumar

Recent Complaint id - 44474
complaint type: request for change/update in mobile number/email id.

I wanted to update my number on Kotak fastag, for which I have raised so many complaints, called them so many times, sent them the documents, and followed up (like zillion times). But every time they want me to share the same documents again with a fresh date and fresh copy. Tell me what I should do?

Cancel my insurance policy and refund my money, this is not good for your bank. I am not applied any policy. I am not interested any policy insurance. Your bank only one help for me. Please cancel my insurance and refund my money 🙏

I am reaching out this forum as I couldn't connect to KLI support.
KOTAK LIFE INSURANCE AGENT ID 60547120
commission statement for the period from 8th to 15th Aug shows as follows;
renewal policy no 0996094 and policy no 09960942 the total commission due is 5176
TDS deducted (258+26.84)
Net amount payable is Zero
The statement has no bank details or branch details
I have not received any credit and Generating a commission statement for Rs 5176 with TDS deducted without crediting the amount to the agent is not relevant. I can not take this amount of 5176 to be added to my taxable income and pay tax at higher rate which is not paid to me.
I request you to look in to this matter and take necessary action to credit this amount to my bank account OR
The commission statement may be corrected immediately before remitting the tax to the IT department and not to add an amount to my taxable income related my PAN NO
You may be aware that adding an UNPAID amount to a PAN number as taxable income and making the panholder to pay tax is not in order as per Incometax Departemnt . I am enclosing the commission statement
I hope an early action in this regard..

I am not getting any response from company despite of several reminders From Subject Size Received
PRAMOD PATEL / TRANSMISSION / TORRENTPOWER / AHMEDABAD Dividend Unpaid 2 MB [protected]

It is extremely shocking and embarrassing for me to Mention this the treatment I received from RECOVERY/COLLECTION DEPARTMENT was extremely unethical & ruthless. I have been clearly received a DEATH THREAT from one person among 100 calls saying "Murder dalta tera
mera paisa nahi diya toh."

I hope this forum is visible to everybody here and I need to highlight the situation is I have been using KOTAK Credit Card since 2017
and I've never faced any financial hardship in my life but due to lockdown and its after effects on my business, I had to shut down my business completely.
I have been still paying & managing how much I could but now due to limited or lets say zero resources I'm unable to pay or keep up even minimum payments towards every banks.
This is the first time I have ever asked for a little co operation from the bank but in return I get a death threat from the debt recovering parties
and RUDE BEHAVIOUR FROM KOTAK BANK CUSTOMER CARE

Every customer of any bank is not using any free money
we pay interest to use that money but we still get harassment from you people. Been a customer since 2017 with good payment record but this situation is the first time due to lockdown .
I sincerely hope we can come to some agreement regarding credit card settlement and the threat I got yesterday.
CRN number :[[protected]]