Submit a Complaint
Other
Lenskart

[Resolved]  Lenskart — Order Product Not Delivered

I have ordered my product on Tuesday 28 sep and delivery date was 5th September, l'm tracking my order product their is always showings out for delivery but courier boy never ever call me and not delivered my order product. Product AWB No: [protected] today is showing in transit to sender plz resolves my problem I need my order product as soon as possible.
Was this information helpful?
No (0)
Yes (0)
Nov 25, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Complaint comments 
4 Comments

Related Lenskart reviews

[Resolved]Lenskart - Refund not provided[Resolved]Lenskart - Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund[Resolved]Lenskart - Eyeglasses - specs vision not clear. Power of eyetest and specs mismatch[Resolved]Lenskart - Invoice is not Provided[Resolved]Lenskart - Warranty claim1
View all 1643 Lenskart Reviews

Comments

Hi Vijay! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
Reply
Hi Vijay! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
Reply
Vijaysingh51240's [Complaint's author] reply, Oct 10, 2021
Order: # 1250724055
Order: [protected]
Reply
Lenskart Customer Care's response, Nov 25, 2021
Verified Support
Greetings from Lenskart.com!

This is in reference to the query raised by you for Order ID 1250724055.

We would like to inform you that the refund of Rs 198 has been initiated on 22 Oct 2021.

This amount shall reflect in your account/original mode of payment by the given time frame.

7-10 working days if the original payment was made via debit/credit card, 3-5 working days if the original payment was made via net banking, or 24 to 48 hours if the original payment was made via wallet / UPI.

For further assistance, kindly revert to the same email.
Hi Vijay! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1643
    Pending
    238
    Resolved
    1208
    View all 1643 Lenskart reviews & complaints
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information