MakeMyTrip India Complaints & Reviews

I had booked round trip on make my trip with flexi fare . One of the flights were cancelled by airline and I have been issued refund for only one flight while both the flights are being shown cancelled on make my trip. Booking no. NF7J27JDY4T0DWB89944

My Jaipur to Jaisalmer flight on 19th. Jan. 2022 was rescheduled by Spice Jet Airlines. I cancelled the tickets & Airlines confirmed 100% refund & no cancellation charge since flight was re-scheduled by Airlines only. But Make My Trip through whom I booked the tickets has deducted Convenience fees & the remaining amount was kept in their My Cash but I clearly mentioned that full amount should be refunded where from the tickets were booked. MMT Booking ID : NF[protected] & NF[protected]. Spice Jet PNR Nos. : XHUVWK & SDLIHG.
Kindly ensure 100% refund without any charges is credited to my account where from tickets were purchased. Saibal Kumar Ghosh
M : [protected] E.Mail : [protected]@yahoo.com

Jan5, 7.30 I will book the bus ticket in MakeMyTrip and after few minutes in cancel the ticket and they send cancellation id also but refund amount not received till now

I had booked a flight of AIR ASIA from Chennai to goa via make my trip for 12th of January 2022 . On 29th December i got a call from air Asia that the flight had been cancelled and gave a option to reschedule or cancel the flight with full refund. When I tried to call make my trip regarding flight details one of the executives himself rescheduled my flight without my confirmation . I have been contacting them to resolve the issue from past 10 days but it hasn't been resolved yet and now they haven't been picking up my call from past 2 days. The flight is on 12th January and its already 7th January so please resolve it as soon as possible.

I was book ticket online from pune to gargori of pawan travals but they cannot pick me from pickpoint wakad. They cannot pick up my phone and also didnt call me. Pick time was 11.55pm i was reach that point before time and wait upto 1.0 AM.
Booking details
Pune to Gargoti (Kolhapur)
MMT Booking ID: NU[protected]
Operator PNR: TS[protected]LXBE/10121/BADLAPUR-CHANDGAD
Operator Name: Pawan Travels PP
Dept Date: 06/01/2022
Seats: 6
---
Boarding Time: 11:55 PM
Boarding pt: Wakad.
Address: Wakad Pune LandMark: Wakad, Landmark: null,
---
Drop pt: Gargoti,
Address: Gargoti,
Contact: [protected], [protected],
---

Thanks,
Team MakeMyTrip(MMT).

I have issue a complaint before but it's not yet been responded by MakeMyTrip regarding my refund

Pls 🙏 reply quickly it's been more than 20 days.

Unable to cancel my flight ticket pnr no. Pnztn6 from Delhi to Bangalore for 07.01.2022.Requesting on mmt customer care for last 2 days they are neither cancelling my ticket nor refunding the amount.Mr Rohit from mmt spoke to me assured that cancellation will be done.But MMT is try to steal my money by making fool of customers.I have been harrased by customer care team.

I booked flight from Amritsar to Guwahati on Dec 25, 2021 but it got cancelled by itself which I got a message that it was due to an operational issue and will refund the same amount within 7 days but it's been 16 days and I still din't get the refund.
So kindly look into this issue thoroughly and reply as soon as possible.
PNR no is B43TFV

Dear Make My Trip Team,
I have booked Ticket to make my trip but my flight is rescheduled so I am not traveling on this flight . I have talked to Air India Customer care and he told me that the have make a remark for open for use in a year and ask me to cancel this PNR No and I can travel any time in this year from this facility . so pls cancel my PNR no and revert for me.

My PNR No
PNR No.- Z546Q (four Passenger )
PNR No.- ZBLXW ( Three Passenger)

I cancelled a flight ticket on 30th December 2021 Delhi to Mumbai, refund was initiated and recieved.
I opted for refund transfer to bank account but I didn't got that amount till now in my any of the account! Wallet amount is Zero refund also transferred but didn't recieved that amount. That where is the amount?
I now came to know this company eportal is a bogus fraudster compay portal with out any customer support. I will critisize this e portal and this Corp. And it's stakeholders on every social platform.

I had booked my tickets on make my trip in the month of October 2021 for travel from Jammu to Banglore on 8th December 2021 and my return ticket on 28th December 2021.
My main concern is that my flight from Delhi to Jammu was preponed by Indian Airlines from AI 9613 departing at 17.05hrs from Delhi to AI 821 departing at 10.50.while at this time I was supposed to travel from Banglore to Delhi viaAI505 departing at 10.25 hrs on 28th...

I booked flight ticket on 01/04/2020 to USA and I spend rs. 103000(one lakh three tousand rupees) through my credit card . During this lockdown all the flight cacelled. Still they did not pay the money
my booking ID NN[protected]. Thee months before I send a legal notice for my refund, no reply
my phone number
[protected]
[protected]

Despite sending multiple email mmt is not deleting my account n not respomding to emails

Ref NL[protected] Holiday package Bangalore to OOTY

This package with mmt was scheduled in March 2020, but due to covid. mmt had cancelled the travel package. On September 2021, we recieved an email from mmt to fill survey if we are interested in applying for refund with certain deductions. We have requested for refund, but there is no communication post that.

last 4 months we have tried calling the customer care on multiple occasions, but the customer care for MMT is inefficient and rude, they have blocked us on wassp, disconnected calls in the middle of conversations, multiple times committed to arrange call bck, stopped answering calls, absolute no help or guidance to get the issue fixed.

This is completely unacceptable to harass the customer and make them run for their own money. Covid has not only impacted MMT, it has impacted each and everyone one o[censored]s. It is not okay to cheat customers like this.

Please address this issue urgently to avoid further escalation, and reaching out to the correct make my trip authority through various other social platforms to resolve this issue.

Dear forum,

I am unable to change the flight date of my flight scheduled for 14th of January from Mumbai to London with details as below.

Booking id: NN2Q9A5NCLK807SP5537
Flight Date: 14th Jan, 2022
Airlines: Virgin Atlantic

Contact
Email id: [protected]@gmail.com
Phone: +91-[protected]

I am trying to change the date to 15th September, 2022 and the app is consistently showing me an error "oops something went wrong due to some technical issues"

I have tried it multiple times without any success. This is one issue on changing the date of booking.

Other issue is about information non-availabilty, I want to know if I change the date of my flight, will I be eligible for cancellation and date change later. The customer care number is just a robotic response based no. and I am unable to speak to any of their representative. The information is not available on tickets and not on any other form in the Makemytrip interface

I saw an offer in makemytrip app "New Year Delight Offer" where you can book domestic tickets starting from Rs. 1122. I tried booking through the app through the offer page but discount was not applied or visible. I tried contacting them many times and finally third day somebody took the call. They tried to help me but still it's not visible. It says booking charges starts from 1122 but depends on journey, then I asked about the journey which is available for 1122. They said it's not mentioned. So if they cannot give a clear a idea about the offer, they should stop sending us notifications and mail about the offers.

This is to inform you that I had cancel my ticket on makemytrip for Dubai to Delhi on 01st December 2021, and got confirmation by MMT that I will receive my refunded money by 03rd Dec 2021, but now it’s been more than a month still no any amount reflecting in my Credit card statement, in their portal shows that 5030 rs amount has been initiated but bank says they didn’t receive any amount and reference from MMT.

I tried to contact MMT through phone and email but they are not responding.

I sincerely urge teh authorities to look in to my complain and hoping for an action at the earliest.

My RRN number is[protected]

My email id is sachin.[protected]@gmail.com
My contact number is [protected]

Thank You
Sachin

I had booked a package for adman on mmt. This week as we all know corona has increased so rapidly many restrictions has been imposed . I don't feel safe in traveling in such situations so in advance i drop my plan .
But makemy trip charge cancellation for this for 10k. Which seems not fair we all facing this medical emergency. What if something happen due to corona will MakeMyTrip give assurance to this. I will put this in front consumer court so that no other people face this issue.

Hi MakeMyTrip team,

This is to inform you that the amount of inconvenience that you have caused us is immeasurable. Let me sum it up to you in points.

We booked our kashmir package with mmt and our pahalgam stay was pathetic. We did not get any support from the on ground people and our relationship manager did not bother to revert us back. All message were left on seen and when i raised this complaint to CC on coming back, they were ignorant to an extent which is making me question the Customer service of this organisation.
1. The mail trail that I sent has all the proofs of our pathetic Pahalgam stay and how the support service of mmt was of no use or shall I say good for nothing.
2. Madam Samiksha didnot answer our messages/calls and Mr. Akshay Manocha who is the owner of this issue ticket doesn’t even bother to write back via emails. It takes him a week and a half to revert back with two sentences. And I as a customer is asking repeatedly for a revert back. Check the mail trail.
3. This is a mockery actually with customers that you all are putting. The refund that we are asking for is for 2 Id’s. Booking ID’s attached above in screenshot. Earlier we were told that we will get a refund of 3500 per is by mr Santosh on phone. Then we were told by mr Akshay that refund of 4900 will be given+ some vouchers. Then mr Akshay who is very busy reverted after 10 days saying management approved only 4K. What rubbish. These approvals are pre given so either you are taking me as a fool or you guys are simply trying to play smart. Explain me how refund amount is changing with every email.
We spent 2.3l on this trip for 7 people- 4 were elders and this pathetic experience of Pahalgam was so embarrassing in front of them and emotionally draining. And 4k that you are giving us covers what? Please explain.
I want a refund for:
food we had outside(7people) in Pahalgam for breakfast and dinner that we actually paid in the package.
Refund for extra cost we have to the driver who took to and from the hotel for our meals.
Refund for the hassle and inconvenience due to dirty/no water in washrooms for good 2 days
Also for no support that was given us which irritated the hell out o[censored]s.

Give me a breakup of my trip for Pahalgam i.e stay cost, food cost etc etc for 7 people and deduct the stay bit because we used their beds to sleep in at night and refund the rest for pahalgam stay

As per NH[protected] i booked a room at vythiri, wayand. But checking was denied. I filed a request at MMT (Request id[protected]. yet no refund. Make my trip is a poor app now. o almost booked more than 25 rooms through this app. Now i am uninstalling the app. will Never use this app mob [protected]