MakeMyTrip India Complaints & Reviews

I had booked my tickets on make my trip in the month of October 2021 for travel from Jammu to Banglore on 8th December 2021 and my return ticket on 28th December 2021.
My main concern is that my flight from Delhi to Jammu was preponed by Indian Airlines from AI 9613 departing at 17.05hrs from Delhi to AI 821 departing at 10.50.while at this time I was supposed to travel from Banglore to Delhi viaAI505 departing at 10.25 hrs on 28th...

I booked flight ticket on 01/04/2020 to USA and I spend rs. 103000(one lakh three tousand rupees) through my credit card . During this lockdown all the flight cacelled. Still they did not pay the money
my booking ID NN[protected]. Thee months before I send a legal notice for my refund, no reply
my phone number
[protected]
[protected]

Despite sending multiple email mmt is not deleting my account n not respomding to emails

Ref NL[protected] Holiday package Bangalore to OOTY

This package with mmt was scheduled in March 2020, but due to covid. mmt had cancelled the travel package. On September 2021, we recieved an email from mmt to fill survey if we are interested in applying for refund with certain deductions. We have requested for refund, but there is no communication post that.

last 4 months we have tried calling the customer care on multiple occasions, but the customer care for MMT is inefficient and rude, they have blocked us on wassp, disconnected calls in the middle of conversations, multiple times committed to arrange call bck, stopped answering calls, absolute no help or guidance to get the issue fixed.

This is completely unacceptable to harass the customer and make them run for their own money. Covid has not only impacted MMT, it has impacted each and everyone one o[censored]s. It is not okay to cheat customers like this.

Please address this issue urgently to avoid further escalation, and reaching out to the correct make my trip authority through various other social platforms to resolve this issue.

Dear forum,

I am unable to change the flight date of my flight scheduled for 14th of January from Mumbai to London with details as below.

Booking id: NN2Q9A5NCLK807SP5537
Flight Date: 14th Jan, 2022
Airlines: Virgin Atlantic

Contact
Email id: [protected]@gmail.com
Phone: +91-[protected]

I am trying to change the date to 15th September, 2022 and the app is consistently showing me an error "oops something went wrong due to some technical issues"

I have tried it multiple times without any success. This is one issue on changing the date of booking.

Other issue is about information non-availabilty, I want to know if I change the date of my flight, will I be eligible for cancellation and date change later. The customer care number is just a robotic response based no. and I am unable to speak to any of their representative. The information is not available on tickets and not on any other form in the Makemytrip interface

I saw an offer in makemytrip app "New Year Delight Offer" where you can book domestic tickets starting from Rs. 1122. I tried booking through the app through the offer page but discount was not applied or visible. I tried contacting them many times and finally third day somebody took the call. They tried to help me but still it's not visible. It says booking charges starts from 1122 but depends on journey, then I asked about the journey which is available for 1122. They said it's not mentioned. So if they cannot give a clear a idea about the offer, they should stop sending us notifications and mail about the offers.

This is to inform you that I had cancel my ticket on makemytrip for Dubai to Delhi on 01st December 2021, and got confirmation by MMT that I will receive my refunded money by 03rd Dec 2021, but now it’s been more than a month still no any amount reflecting in my Credit card statement, in their portal shows that 5030 rs amount has been initiated but bank says they didn’t receive any amount and reference from MMT.

I tried to contact MMT through phone and email but they are not responding.

I sincerely urge teh authorities to look in to my complain and hoping for an action at the earliest.

My RRN number is[protected]

My email id is sachin.[protected]@gmail.com
My contact number is [protected]

Thank You
Sachin

I had booked a package for adman on mmt. This week as we all know corona has increased so rapidly many restrictions has been imposed . I don't feel safe in traveling in such situations so in advance i drop my plan .
But makemy trip charge cancellation for this for 10k. Which seems not fair we all facing this medical emergency. What if something happen due to corona will MakeMyTrip give assurance to this. I will put this in front consumer court so that no other people face this issue.

Hi MakeMyTrip team,

This is to inform you that the amount of inconvenience that you have caused us is immeasurable. Let me sum it up to you in points.

We booked our kashmir package with mmt and our pahalgam stay was pathetic. We did not get any support from the on ground people and our relationship manager did not bother to revert us back. All message were left on seen and when i raised this complaint to CC on coming back, they were ignorant to an extent which is making me question the Customer service of this organisation.
1. The mail trail that I sent has all the proofs of our pathetic Pahalgam stay and how the support service of mmt was of no use or shall I say good for nothing.
2. Madam Samiksha didnot answer our messages/calls and Mr. Akshay Manocha who is the owner of this issue ticket doesn’t even bother to write back via emails. It takes him a week and a half to revert back with two sentences. And I as a customer is asking repeatedly for a revert back. Check the mail trail.
3. This is a mockery actually with customers that you all are putting. The refund that we are asking for is for 2 Id’s. Booking ID’s attached above in screenshot. Earlier we were told that we will get a refund of 3500 per is by mr Santosh on phone. Then we were told by mr Akshay that refund of 4900 will be given+ some vouchers. Then mr Akshay who is very busy reverted after 10 days saying management approved only 4K. What rubbish. These approvals are pre given so either you are taking me as a fool or you guys are simply trying to play smart. Explain me how refund amount is changing with every email.
We spent 2.3l on this trip for 7 people- 4 were elders and this pathetic experience of Pahalgam was so embarrassing in front of them and emotionally draining. And 4k that you are giving us covers what? Please explain.
I want a refund for:
food we had outside(7people) in Pahalgam for breakfast and dinner that we actually paid in the package.
Refund for extra cost we have to the driver who took to and from the hotel for our meals.
Refund for the hassle and inconvenience due to dirty/no water in washrooms for good 2 days
Also for no support that was given us which irritated the hell out o[censored]s.

Give me a breakup of my trip for Pahalgam i.e stay cost, food cost etc etc for 7 people and deduct the stay bit because we used their beds to sleep in at night and refund the rest for pahalgam stay

As per NH[protected] i booked a room at vythiri, wayand. But checking was denied. I filed a request at MMT (Request id[protected]. yet no refund. Make my trip is a poor app now. o almost booked more than 25 rooms through this app. Now i am uninstalling the app. will Never use this app mob [protected]

I had my booking on 20th May, 2019
I made my booking through Makemytrip
Due to pandemic, my flight was cancelled
Spice jet had kept my money for in credit shell. in 2021 government announced to refund money. My money was refunded to make my trip as per my request
Make my trip asked for bank details to transfer money in my account
For a month i kept following up with the company but they never refunded me my money
i am neither given any customer support
This has caused me a loss of 7000 plus rupees and unlimited calls
my booking id is NF[protected]

From the beginning onwards we faced issues. We struggled big time for web checkin as we did not have pnr numbers which we were to get by email 2 days prior as per their earlier email. The relationship manager ma. Anu was not contactable at all. Some how we managed to get it after lot of struggle. The sales person pallavi kajrolkar was at least available on call though not if any help.
The email from Mmt mentioned flight time as 5.50am. However the actual flight was of 5.10am. Obviously We missed it and had to request for a transfer to a next flight with extra cost. We lost a day due to this as the flight was of evening and we reached hotel by 12 am. We tried connecting our rm Anu so she could inform the hotel to keep the dinner for us as we were to reach so late in the night. As usual she was too busy to answer.
Same issue for return journey. No pnr number was emailed. We struggled again n finally got the pnr from go air customer service.
We were supposed to get an email for feedback post trip. The same is still not received.
Out of 3 hotels which they claimed to b 3 star the 1st one was ok as at least the food and service was good, not 3 star though. The 2nd one was good. The third one was absolutely rubbish. It was not even 1 star hotel. Pathetic food in a hotels restaurant which gave a feel like a bar. We had to get our bags down on our own as they had no staff. Half an hour for 1 starter ordered due to short staff. The dish was awful.
No response from the sales person Pallavi kajrolkar about the feedback email as she asks us to connect with the RM who is barely available.

Hi

Please note that I had made Air India FLight ticket booking through Make My Trip. The trip was supposed to be on 28th March 2020. However, due to COVID-19 lockdown, all the flights were freezed and we could not travel. Flight booking details are as mentioned below.

Booking ID: NF[protected]
Sector- Thiruvananthapuram - Mumbai
Date: 28- March- 2020
FLight No: AI 668
PNR No: JSKWN

E Ticket No:
Arun M Nair - 098-[protected]
P. Madhavan Nair - 098-[protected]
S. Vanajakshy Amma - 098-[protected]

Later on since I could not travel and it was not possible to reuse that ticket within one year, I called makemytrip for refund. As per their advise i approached Air India for refund process. I wrote tot hem couple of time, recently when i called Air India i understood that they had processed the reimbursement of the tickets to MMT and i need to get the refund from them.

MMT has not yet processed this refund back to me. They just kept the fund received from airlines with them. Surprisingly, now when i am checking their app/website the history of this booking is not even shown there. I tried to talk to their customer service, but as usual they do not give options to customer to talk to the agent and resolve the issue. I tried using last four digit of my booking id, but system responded mentioning not valid. I need to know the status of the refund that i need to get.

My no is [protected]

Two trips which I have booked with Go first airline have been cancelled from the airline end. They have initiated the refund for the full amount. But make my trip has send me message intimating me that they are reducing the convenience fee from the refund. I strongly object this inhumane act. I need the entire amount refunded to me.

I have booked flight ticket from Mumbai to Luxembourg on 27th December 2021 and I have cancelled ticket on 22nd December 2021. As per the MakeMyTrip, I need to receive Rs.44, 777 but still I have not received in my account.

Recently, I got a message that NO REFUND will be proceed. On this kind of Fraud, the action must be taken and re-immersed my money

Dear MMT team

On 26th dec 2021, someone booked ticket in makemytrip with my payment options. That was a fraud transaction.

Ref no : P[protected]

Can you please provide the details of that booking to me.

[protected]@gmail.com
[protected]

Hello,
I had done a booking on 11 November for a hotel in Hyderabad.

My booking got cancelled and I got a message from mmt that my money will be credited.

My registered number is: [protected]

Still it is not credited

I ve attached screenshot for the same.

Hi Team,

I have booked an eVoucher from MMT and its been more than 22 days its yet to be delivered on my home address. Order ID is [protected] . I need an URGENT assistance on the same.

Passenger name: Dean Ian Anthony lobo
PNR : NPISXU
Booking id: NN[protected]
E-ticket no:125-[protected]

I cancelled the above flight bookings on the 7th December 2021 (3 full days before the first flight from Toronto to LHR) by going on VIEW AND MANAGE BOOKING' on Make-my-Trip site, and clicking on CANCEL BOOKING'. I followed all relevant steps and instructions mentioned in the cancellation process on...

No assistance was given by Makemytrip for rescheduling the tickets. Harassment has been faced as no one is transferring the call to existing booking department. I got stuck at airport. Worst service has been delivered by Makemytrip. No help nothing...
Emailed multiple times for call back. No response has been given