Max Life Insurance Complaints & Reviews

Dear All,

My Name is Zaheen Ashraf and am from Bhadohi. I have a policy with max life whole life super which was taken in March 2017 and the policy number is[protected].The complaint on them is I had paid premium annually 20, 000/- for 3 years approximately 60000/- through Axis Bank . While taken policy He told me that you can surrender after 3 years so get full amount of premium paid. After 3 years when I went to bank regarding my policy have to surrender replied if you surrender in 3 years you can get only around 25000/-
I am shocked and shouted over then why didn't inform me during taking policy. He made me fool and didn't provide full information.
I have facing financial problem so more. Job less, Debt covered please understand my concern and arrange refund to my account as I need very urgent basis.

Please look into matter very serious and resolved issue as soon as possible.

Thanks

Zaheen Ashraf

I have purchased term insurance through axis bank employee on 05/3/2019 by paying rs. 10, 089.00 by debit card but till i do not get a policy. They have given pre-health checkup twice but still, they ask me for medical reports actually that is not my fault. These responsibilities of agent and hospital.
Application no:[protected]. So what can i do for this

Respected sir/madam,
I have a policy no.[protected], paid premium regularly in due time.
Already i have paid premium 26.4.2018 but sorry to say i have received one cheque of rs. 17, 103 on 29.10.2018. Said cheque redeposited at my local max office at asansol. But repeated time massage coming from mac customer care that your premium is due. Several time case informed to asansol max office but till not taken any action so that...

Respected sir/madam,
I have a policy no.[protected], paid premium regularly in due time.
Already i have paid premium 26.4.2018 but sorry to say i have received one cheque of rs. 17, 103 on 29.10.2018. Said cheque redeposited at my local max office at asansol. But repeated time massage coming from mac customer care that your premium is due. Several time case informed to asansol max office but till not taken any action so that running premium not accepted by asansol max office.
Also matter discussed with agent mr. Sanjib gorai but till not positive answer received from him.
Please take necessary action as i am a central govt employee and we are engaged 24x7 hrs.
Please take necessary action for avoiding harassment.
Regards,
Subrata mukherjee.
Asansol.
Mobile no.[protected].
Mail id. [protected]@gmail.com

The ecs for my policy no[protected] was done before due date. When i complained about this in there customer care (Mr mashup bajpai) they told me it's there birth right.
The company is not following any rules and regulations and defrauding many customers in one way or another.
Action should be intiated against such fraudulent withdrawal.

Aakash vasisht

I ms satyabhama pradhan bearing policy no[protected], mailing address satabati, chhanipur, cuttack, pin-754202, would like to request you that i have already given one request regarding deletion of ecs from my saving bank sbi account. Til date i have not received any answer from your side. Hence i request you pl delete the qtrly ecs immediately as it is very urgent.

Max complaint no: 2864774
As per policy my premium ecs should cut 4th march but it is not deducted as i am thinking problem with ecs, i paid by axis credit card on 4th march but 5th march once again premium deducted from my account as i informed my assigned agent he said refund process started, but no response. As there is no response from max i raised complaint to customer care on 25th march and they informed there is no refund account added.
If ecs activated by default why refound account not activated by itself.
As i already paid on 4th why deducted from my account.
After complaint i asked to return money to my credit card and they ok.
I waited 48 hours and i asked once again but they respond it will took 24 hours to 7 days and they said you will get call from manager as i asked to discuss.
I didn't received any response and i called on 29th march once again, customer care said same it will take 24 hours to 7 days.
Every time they said same the amount nearly 51000+ and same info i mailed to head. [protected]@maxlifeinsurance.com but no response.
On april 02 i called once again but now they said check initiated on 26th but not dispatched.
Because of these late process i lost my time to call multiple times to customer care and peace full ness and interest of this amount.
Who will give these all return back.

As i am customer of max from 11 years if they processed like this for new customer how they believe.

Dear sir

ref: policy no.[protected] AND[protected]

I Samir L shah is policy holder and life insured under above mentioned policy with you since 2008

as per last fund value statement, my fund value of the above policies is very low. it is not even doubled in TEN years.
So, I think that there may be some mistake in ALLOCATION OR DEDUCTION o[censored]nits from my funds under above mentioned policies.

As per staff of your Surat- GO2 office, detailed statement only can get from head office on mail.

So, i hereby request your goodsalves to send me DATE WISE UNIT ALLOCATION AND UNIT DEDUCTION STATEMENT FOR ABOVE BOTH POLICIES at the earliest.

regards

samir lavanchand shah

My policy no. Is[protected] of max life insurance. I am a reputed customer of your company. My premium of rs. 5000/- is auto debited from my card without any information. I want to pay my premium by using other payment options like netbanking, cash, cheque.
It is requested that the auto debit option may be deactivated from my card. So, that i can pay my premium the way i want to and remain a good customer of max life.

Thank...

I had opted for Maxlife Term insurance in September 2017 making a payment via credit without selecting any auto debit option and the next premium was due in September 2018, I did not renew the premium even after getting a call from Max life because I wanted to get another term plan. they can even check the call recording from their customer call recording.

At the same time, my credit card details were also expired. Even after clearly telling them that I am not going to pay a premium. I got messages they never updated their records. I even got messages from Max life saying that my credit card information was expired and requested me to update the credit card information which I never shared the new card details because I did not want to pay the premium.

The due date for premium was September 2018 and I was under impression that my policy would have lapsed finally and I did not bother. My policy lapsed and I have all the email communication I received from them.

I received my credit card statement in March 2019 and saw that Rs. 7777 was deducted on 16th Feb 2019. I was shocked how can max life debit the premium charges without my consent. how can they debit the charges after 6 months of policy which was lapsed?

I got a hundred calls for making the premium payment but not a single call before charging my credit card and the details which I used to make payment were already expired.

"This is nothing but a fraud"

I need a full refund of the amount that was debited to my credit card.

Regards,
Manish Malvi
[protected]

Policy number[protected]. Hum branch me gaya the premium pay kar ne ke liya magar premium return agaya. Max branch we meet to sir and madam they are not giving answer. We are visiting a branch from 15 days. This branch service is not good, now which branch we go my contact no. [protected]. When we visit branch they are requesting in computer only and saying wait 2days. We are calling to sir, sir is saying i'm in meeting so wait. Then no reply is coming. What to do with this policy it will go ahead. Not going then give me my full payment. Give fast reply will come

Dear Sir/Mam

Wanted to tell you that 1 lac rs deducted from my Axis Bank Account on 28 Feb and without my Permission. Later when I checked and found it was Auto policy premium deduct from my account. I already asked customer
Care to cancel the policy as I am not working any more and the money in the account was for some emergency.

Please help I need my money back.
Policyno.[protected]
Name...

My name is rinku... Max life ek agent ne meri 2014 m policy kri.. 20000 yearly premium.. I done 2 premium... But mujhe us policy k vaare m achi se nhi thaa pta... Yeh confirm krne k liyee office gya.. Max life k.. Or wha gaurav name k employee ne meri new pokicy start krdi.. Or purani close krdi.. Or mere se saare documents le liye purani policy k... Or yeh bola k 20000+20000 vaale premium apke new m adjust kr diye jayenge... Or aisa kuch ni huya.. And at this time saurav is not giving me any resolution... Plz solve my issue... My new proposal no is[protected]... And i have no any info for old policy

I have taken a policy from max life insurance plan (Max life online term plan plus sum assured) in the name of mr. Nayan suresh jadav on[protected]. I want to cancel the policy due to personal family reason. Kindly cancel the above mentioned policy proposal number :[protected] and refund the amount in the sb a/c [protected] bank name : axis bank ltd. Branch ghoddod road, surat. Ifs code: utib00000047 at the earliest.

My policy no is[protected] magic builder of max life insurence. It 10 years old policy. I am a reputed customer of your company. My premimum of rs 15000 is auto debited from my card, without any intimation. I want to pay the premium through cash or cheque.
It is requested that auto debited may be de - activated from my card. So that i remain a good customer and my faith remains with u. Thanking you
Rajeev kumar
[protected]

My policy no. Is[protected] magic builder. I want to pay through cheque or cash. So kindly de active my linked card. Every year 22 mar my premimum rs 15000 auto debitet from my card. I want to pay my premium either cash or cheque. It is getting debited without any intimation. So kindly de-activate my linked crad. So that my faith remains with your company and i supppse to be a good customer
Rajeev kumar
Thanks
M no. [protected]

Dear sir/madam,

Please note i have 02 insurance policy[protected] and[protected] max life life perfect partner super - 10 pay.

I received the call from your toll free number on 25.01.2019 and she discuss with me around 45 minutes and she has given me the option to convert your yearly payment tern in to half yearly payments and she explain me the bonus pints in my both the policy which i can adjust in current premium payment, so that interest will be not charged and your policy will be continue with all the benefits.

Same day and same time i paid the difference amount both the policy and confirm her and she has confirmed me that now she has taken the half yearly premium request which will be update in system with in 48 hours and i will be received the confirmation email from max life.

Now regularly i am receiving the calls from your office for pending payments and still premium payments terms are not converted in to half yearly, from your office i am getting regular emails with interest amount stating that pay the balance premium payments.

You people are calling from recording line, why you are not checking the communication recording what your employee explain me, you people will find the truth, even i have all communication recording in my mobile.

I humble request clear this on top priority and continue my policy with all the benefits, please don't force me to go to irda or news papers.

Need your positive reply immediately.

Kiran sharma

महोदय, उपरोक्त विषय में निवेदन है कि प्रार्थिनी का बचत खाता एक्सिस बैंक बोहडापूर, ट्रांसपोर्ट नगर, जिला ग्वालियर में है ।चुकि प्रार्थियों का निवास हरिशंकरपुरम है तथा प्रार्थिया को लाॅकर की भी आवश्यकता है ।इस कारण प्रार्थिया ने बोहडापुर शाखा में सम्पर्क किया जिस पर उनके द्वारा व्यक्त किया गया कि बोहड़ापुर शाखा में लॉकर नहीं है तथा फूलबाग शाखा में लॉकर है, जो नजदीक है ।अतः आप वहां अपना लॉकर खुलवाले ।
इसके पश्चात प्राथिॅया द्वारा फूलबाग शाखा में सम्पर्क कर अपना लॉकर खुलवाया तथा शाखा द्वारा प्रार्थिया एवं उसके पति की लाईफ इशौरेन्स की पॉलिसी 1, 01, 813 / - रूपये वार्षिक प्रीमियम का किया गया तथा प्राथिॅया के पति के नाम पर 50, 000 / - रूपये की पॉलिसी कर दी।बिना उनकि स्वतंत्र सहमति के।
जैसे ही जानकारी हुई तो दिनांक 26.07.16 को आपकी शाखा में आवेदन पत्र प्रस्तुत किया गया ।दोनों पॉलिसी निरस्त करने बावत् दिनांक 26.07.16 को आवेदन पत्र प्रस्तुत कर दिये है जिसमें से एक पॉलिसी निरस्त कर दी गई थी ।प्रार्थियों की पॉलिसी निरस्त नहीं की गई ।तथा दसरी पॉलिसी पर सदभावना पूर्वक विचार नहीं किया गया तो प्रार्थियों द्वारा दिनाक 17.04.2018 को रजिस्टर्ड डाक द्वारा पुनः आवेदन पत्र प्रस्तुत किया गया, उस पर भी सदभावना पूर्वक विचार नहीं किया गया है ।
श्रीमती मनीषा जादौन पत्नी श्री वीर सिंह जादौन (एड्वोकेट) निवासी हरिशकरपुरम कॉलोनी, लश्कर ग्वालियर मो.नं.[protected], [protected]

Hi,
My did a policy few years back, with rs50000 per annum for five years that's totals of rs250000, but for some reason she surrender the policy only to get back rs127000 after five years in march 2017, now after 2 years she received a call asking if she is happy with the amount of money she received and they are willing to help her to get back another rs154000, my mother 65 yrs almost fell into trap, as the caller had all the personal details of her. Max is it not your responsibility to secure the personal information of your customers.
Thanks
Ajit

Hi i am having policy with you with many years and my policy number is[protected].Your agent came to me with follow up and telling schemes.I asked him to change my plan as it will terminate at age of 75 years which is too long and i was faked earlier about this by trusting your agent.Again your new agent came to me .he didnot take follow up