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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1277
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mPokket reviews & complaints page 41

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R
RaviPandey123
from Maharajganj, Bihar
Jul 19, 2022
Sep 22, 2023
This thread was updated on Sep 22, 2023
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Showing My device is already registered as primary device by another user

Address: Rajiv nagar ward no. 8 Maharaj

Dear sir / madam
I never used another device to login my mpoket account but when i tried to request the loan it shows your device is registered by someone else as their primary device kindly make it as my this device as primary my email ID is [protected]@gmail.com...
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Radhi P Pachamuthu
Jul 19, 2022
Feb 13, 2024
This thread was updated on Feb 13, 2024
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I have applied loan and repayed before due date, again I am trying to take reloan but app is not supporting, I have emailed several times to get the issue resolve but no response.
Poor service and will not recommend to anyone
Mar 15, 2024
Complaint marked as Resolved 
Verified Support
Feb 13, 2024
mPokket Customer Care's response
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
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    sathish kuamr111
    Jul 16, 2022
    Feb 13, 2024
    This thread was updated on Feb 13, 2024
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    Resolved

    Hlo, am useing mpokket app since 9months, But it was on my fathers accout, like PAN was given by my dads, now i need to change it for mine, the remaining doc., like Aadhar, mobile numbers & Bank account was mine only, so my request is like need to change PAN and my name should be updated
    Mar 15, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 13, 2024
    mPokket Customer Care's response
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Hi Sathish,

    Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
    Hi Sathish,

    Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
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      D
      Dharshiniii
      from Chennai, Tamil Nadu
      Jul 15, 2022
      Feb 13, 2024
      This thread was updated on Feb 13, 2024
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      Address: West bengal kolkata

      I actually requested for loan on mpokket but I haven't received the money yet in my account. Please kindly look in the request. I requested for amount of 2000 and the app shows the loan has been processed and even the email from the mpokket but why I don't know I haven't received money yet. Please check it
      Feb 13, 2024
      Complaint marked as Resolved 
      The problem has been resolved
      Verified Support
      Feb 13, 2024
      mPokket Customer Care's response
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      Please DM us your registered number & we would certainly help you.
      Please DM us your registered number & we would certainly help you.
      Please DM us your registered number & we would certainly help you.
      Please DM us your registered number & we would certainly help you.
      Hi Darshinii,

      Please DM us your registered number & we would certainly help you.
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        S
        Sunilpriolkar
        from Goa Velha, Goa
        Jul 15, 2022
        Feb 13, 2024
        This thread was updated on Feb 13, 2024
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        Resolved

        Address: Usgao goa, North Goa, Goa

        This is inform you that one month bank statement attached, to increase limit 3 month bank statement required, now i m facing problem to upload Bank statement, it showing message " complete your application for limit increase " after tapping on next it showing "we are reviewing your application for limit increase"
        Kindly help me increase limit

        Regards

        Sunil
        Mar 15, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 13, 2024
        mPokket Customer Care's response
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
        Hi Sunilpriolkar,

        Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.

        Regards,
        Team mPokket.
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          M
          Maish123
          from Delhi, Delhi
          Jul 14, 2022
          Feb 13, 2024
          This thread was updated on Feb 13, 2024
          Resolved
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          Resolved

          Address: D-625 debu camp tajpur pahari badarpur delhi

          Kisi or ka loane mere par dikh raha hai
          Mob [protected] please sir call me
          Mar 15, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 13, 2024
          mPokket Customer Care's response
          Our team has spoken to you & we believe your concern has been resolved.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Hi Maish123,

          Please DM us your registered number & we would certainly help you.
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            A
            akki648
            from delhi, Delhi
            Jul 13, 2022
            Sep 5, 2023
            This thread was updated on Sep 5, 2023
            Resolved
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            Resolved

            Address: muhkragji nagar gandh vhar

            I taken a loan 11000 but due to covid-19 and lockdown I have Could not do it pay on time.Your recovery team day by day mental torture me just like I am a criminal. Which has upset me a lot.So upset that i believe in suicide. I am student so not any income source of me . I request please waive off my late penalty fee. and i definitely will do pay my loan amount same day.
            Sep 5, 2023
            Complaint marked as Resolved 
            I am not able spend money for my daily needs that is why I took money from mpokket due to nonpayment of money they have increased the amount almost to double which is very difficult for me to pay I request some action to be taken regarding same I wish mpokket to take necessary steps
            Verified Support
            Sep 05, 2023
            mPokket Customer Care's response
            Our team has spoken to you & we believe your concern has been addressed.
            Verified Support
            Sep 05, 2023
            mPokket Customer Care's response
            Our team has spoken to you & we believe your concern has been addressed. Therefore, we would request you to mark the complaint as resolved.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
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              S
              Sravan 000
              Jul 13, 2022
              Feb 13, 2024
              This thread was updated on Feb 13, 2024
              Resolved
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              Resolved

              Please change my primary divce process as soon as possible
              Mar 15, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 13, 2024
              mPokket Customer Care's response
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                V
                Venu Venkat37
                Jul 11, 2022
                Sep 11, 2023
                This thread was updated on Sep 11, 2023
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                Resolved

                Payments made against the loan taken in mpokket has not been updated on the credit bureau which is affecting my credit score. The customer care is not responding and no reply to mails as well. The paymrnt is not updated to 7 accounts in total. sharing the details
                +1 photos
                Aug 12, 2023
                Complaint marked as Resolved 
                The issue has been resolved by the mpokket team
                Please DM us your registered number & we would certainly help you.
                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                Our team has spoken to you & we believe your concern has been resolved.
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                  B
                  basbn18
                  Jul 11, 2022
                  Sep 11, 2023
                  This thread was updated on Sep 11, 2023
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                  Resolved

                  The loan amount does not receive my bank account

                  Address: Oragadam,kanchipuram dist.

                  The amount has been not disbursed yet.even the mpokket says the amount has been disbursed...please solve this issue
                  .. immediately...
                  +2 photos
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                  Vm21
                  Jul 10, 2022
                  Sep 11, 2023
                  This thread was updated on Sep 11, 2023
                  Resolved
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                  Resolved

                  The Loan Amount is 2000, Repayment was Done On-Time But the Mpokket didn't update the Proper Loan Account Data To Cibil . In Cibil Report Still Shows the Loan Account is Active.After the Dispute raised with Cibil.They Said the Mpokket Didn't give the Correct Loan Account Data, Thus Why the Credit Decreased by the Mpokket Information.

                  Loan Account
                  MK481762D2ID35891666
                  Jul 21, 2023
                  Complaint marked as Resolved 
                  The Issues is Resloved
                  Our team has spoken to you & we believe your concern has been resolved.
                  Our team has spoken to you & we believe your concern has been resolved.
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                    P
                    paulsanu77
                    Jul 8, 2022
                    Feb 13, 2024
                    This thread was updated on Feb 13, 2024
                    Resolved
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                    Resolved

                    Please accept my request mpokket team, writing this mail in a very severe and worst condition our place Assam (silchar) is badly affected by flood & severe rainfall over the past few days where there is no road as well as rail connectivity, communication is very poor, shortage of drinking water & no electricity for past few days, my only request is to please provide me 30% discount in penalty amount of the total loan so that i can repay the full amount now, it would be a great help if you provide some 30% discount in my total loan amount keeping in mind the above factors, as i am not in a position to repay the full amount ( including full interest) hoping to hear some positive reply as soon as possible.
                    Mar 15, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 13, 2024
                    mPokket Customer Care's response
                    Please DM us your registered number explaining your issue in detail & we would certainly help you.
                    Please DM us your registered number explaining your issue in detail & we would certainly help you.
                    Please DM us your registered number explaining your issue in detail & we would certainly help you.
                    Please DM us your registered number explaining your issue in detail & we would certainly help you.
                    Our team has spoken to you & we believe your concern has been resolved.
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                      N
                      Nabi Hasan 19DEE052
                      Jul 7, 2022
                      Sep 19, 2023
                      This thread was updated on Sep 19, 2023
                      Resolved
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                      Resolved

                      Unblock my credit limit

                      I have repay my all repayments but my credit limit is block. Plss unblock these limit...
                      Helpful
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                      J
                      Jaiswalsimran
                      from Kolkata, West Bengal
                      Jul 7, 2022
                      Feb 13, 2024
                      This thread was updated on Feb 13, 2024
                      Resolved
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                      Resolved

                      Today morning i received call from mpokket team saying that he is from legal team and threatened me for life and defamation. I have taken loan and always paid earlier than the timeline however everyone faces some issue at some point of time I have asked the team to wait for few days and we will do the payment however the team said we can't wait need money now or sending goons to your house to defame and create scene within an hour. We 2 lady stays there. They are definitely not following any RBI guidelines According to my knowledge they can only send me legal documents and not 5 goons . I contacted the customer service team where they have promised me on call that they will put the collection activity on hold for 1 month however once i kept the call they whatsapp me they can't. These guys are not following RBI guidelines not keeping promises too. This is definitely life threatening kindly do something to help
                      Mar 15, 2024
                      Complaint marked as Resolved 
                      Jul 07, 2022
                      Updated by Jaiswalsimran
                      Adding the number of the person who harrassed and threatened me [protected], [protected], [protected]
                      Dec 07, 2022
                      Updated by Jaiswalsimran
                      Even though they will say they have taken the complaint seriously and various number of heads will call but still after few days they will start doing the same thing again
                      Verified Support
                      Feb 13, 2024
                      mPokket Customer Care's response
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                        Pranav Shrivas
                        Jul 7, 2022
                        Feb 13, 2024
                        This thread was updated on Feb 13, 2024
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                        Resolved

                        I am co- ordinating with the app from 1 year and continuously my limit was increased but this time I have not payed ammount of 11000 to which they are saying you have to pay 20000 with penalty or else someone will come to your home and deal with you
                        Even forced by them I have paid 805 which my installment was 500 still they have called my father next day and given him stress
                        Now he is in hospital bcz of this and they are continuing call then also.
                        Mar 15, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 13, 2024
                        mPokket Customer Care's response
                        Please DM us your registered number explaining your issue in detail & we would certainly help you.
                        Hi valued mPokket user, we are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
                        Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                          Patils0484
                          Jul 6, 2022
                          Feb 13, 2024
                          This thread was updated on Feb 13, 2024
                          Resolved
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                          Resolved

                          Hello sir
                          I took a LOAN from mpokket . As I was getting calls from employees and starting harassing me ... They used to blackmail me by calling all my relatives friends colleagues... Sooo i taught if paying it back .. so one of there employees asked me to pay full LOAN amount ... Soo that in future u won't have to pay a single penny to company... Sooo i have paid 8k in August 2020 ... I taught it's all over now ... But it's 2022 n i m settle getting calls from pocket regarding payment n all ... As I have cleared all my dues ... They are using very abusive words in me .. they are scolding my mom sister father n elder brother ... I want to kill those mpokket ### ... Just need a way ... Sooo i need ua help
                          Thank you
                          Mar 15, 2024
                          Complaint marked as Resolved 
                          Jul 06, 2022
                          Updated by Patils0484
                          Hello sir
                          I took a LOAN from mpokket . As I was getting calls from employees and starting harassing me ... They used to blackmail me by calling all my relatives friends colleagues... Sooo i taught if paying it back .. so one of there employees asked me to pay full LOAN amount ... Soo that in future u won9;t have to pay a single penny to company... Sooo i have paid 8k in August 2020 ... I taught it9;s all over now ... But it9;s 2022 n i m settle getting calls from pocket regarding payment n all ... As I have cleared all my dues ... They are using very abusive words in me .. they are scolding my mom sister father n elder brother ... I want to kill those mpokket ### ... Just need a way ... Sooo i need ua help
                          Thank you
                          Verified Support
                          Feb 13, 2024
                          mPokket Customer Care's response
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          Hi valued mPokket user, we are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
                          Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          Our team has spoken to you & we believe your concern has been resolved.
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                            A
                            Arbin Tamang
                            from Darjeeling, West Bengal
                            Jul 6, 2022
                            Mar 19, 2024
                            This thread was updated on Mar 19, 2024
                            Resolved
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                            Resolved

                            Address: Kolkata

                            I had requested for a loan today, after that I looked at the activity and saw the loan was approved and disbursed but I have not received money yet I went to FAQ to resolve to complain about my issue still no response, I also sent two three mails but no response it's been 4hours, I also tried to call their mpokket agent but getting busy many times please fix my problem I have not received money but loan is DISBURSED.
                            Apr 20, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 13, 2024
                            mPokket Customer Care's response
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            Feb 13, 2024
                            Updated by Arbin Tamang
                            The amount was not disbursed but in the app it was showing already the amount is disbursed so regarding thtat I wrote a mail and that time only it was resolved in a few minutes or max 30 mins the amount was in my account so it's resolved./
                            Verified Support
                            Mar 19, 2024
                            mPokket Customer Care's response
                            Thanks for your confirmation & we believe your concern has been resolved.
                            Please DM us your registered number explaining your issue in detail & we would certainly help you.
                            Helpful
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                              Keshav Shandilya
                              Jul 5, 2022
                              Sep 22, 2023
                              This thread was updated on Sep 22, 2023
                              Resolved
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                              Resolved

                              Regarding NOC my loan

                              I have cleared all my overdues loan months back. Yet, they shown my overdue loan in my CIBIL and also they didn't give me NOC letter....
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                              Manish Ansary
                              Jul 5, 2022
                              Feb 13, 2024
                              This thread was updated on Feb 13, 2024
                              Resolved
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                              Resolved

                              Address: Delhi

                              My Borrowing limit not Active please active my limit and change my device phone
                              Mar 15, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 13, 2024
                              mPokket Customer Care's response
                              Please DM us your registered number explaining your issue in detail & we would certainly help you.
                              Our team has spoken to you & we believe your concern has been resolved.
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                                RY City Expert
                                Jul 4, 2022
                                Feb 13, 2024
                                This thread was updated on Feb 13, 2024
                                Resolved
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                                Resolved

                                Address: Meham rohtak Haryana

                                Dear sir mai akk m pokket ka custumber hu my register no [protected] mere brrowing limit zero ho gya tha kuch din maine m pocket ka custumber care whats app p contact kiya usne bola ap F.d krwa lo eske liye 1040 rs paid krna hoga mai 1040 rs paid kr screen shot bhi send kr diya uske bad mere ko block kr diya uska whats app no chat history payment no pyment proff sb hai mere pas mai upload kr rha hu plaese solve my problem ok
                                Mar 15, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 13, 2024
                                mPokket Customer Care's response
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                Hi valued mPokket user, We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
                                Hi valued mPokket user,

                                We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
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