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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1271
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1235
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mPokket reviews & complaints page 39

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G
Gunjan Mahore
Aug 23, 2022
Feb 10, 2024
This thread was updated on Feb 10, 2024
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Late payment charges

Address: 1203 towe I, raksha addella society, gaurcity 2 greater Noida west

I have taken loan from mpokket in lockdown time of Rs 15000 and due to some financial problems I was not able to repay on time now I want to pay but they are asking me to pay Rs 34000 because they applied late payment fees of around Rs 17000 kindly provide waiver for late payment fees so that I can clear my dues...
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bussymane
Aug 23, 2022
Feb 10, 2024
This thread was updated on Feb 10, 2024
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Give me settlement amount asap
I cant pay double amount for penalty
Mar 12, 2024
Complaint marked as Resolved 
Verified Support
Feb 10, 2024
mPokket Customer Care's response
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
Our team has spoken to you & we believe your concern has been resolved.
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    SagarManna 721401
    from Contai, West Bengal
    Aug 19, 2022
    Feb 12, 2024
    This thread was updated on Feb 12, 2024
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    I have paid my loans on time but the CIBIL report is showing mPokket loan is still active. Please check and fo the needful. Its my humble request to mpokket team
    Mar 14, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 12, 2024
    mPokket Customer Care's response
    Our team has spoken to you & we believe your concern has been addressed.
    Please DM us your registered number explaining your issue in detail & we would certainly help you.
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      sifarsharma
      from Delhi, Delhi
      Aug 17, 2022
      Feb 12, 2024
      This thread was updated on Feb 12, 2024
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      Address: Kolkata
      Website: mpokket.in

      I have paid my loans on time but the CIBIL report is showing mPokket loan is still active. Please check and fo the needful.
      Feb 12, 2024
      Complaint marked as Resolved 
      Complain resolved
      Verified Support
      Feb 12, 2024
      mPokket Customer Care's response
      Our team has spoken to you & we believe your concern has been addressed.
      Feb 12, 2024
      Updated by sifarsharma
      Complain resolved
      We need to check your account details to assist you appropriately. Hence, please DM us your registered number so that we can check & get back to you.
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        R
        rajeevmohanjha
        from New Delhi, Delhi
        Aug 17, 2022
        Jul 19, 2023
        This thread was updated on Jul 19, 2023
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        Address: Kolkata

        Dear Sir. My Name Is Rajeev Mohan Jha, Mobile Number Is [protected], I had taken loan from mpocket in earlier and i have paid all due and loan amount but still in my CIBL score showing that you have not closed my loan amount till the date hence my CIBIL credit score is going very poor pls update my loan status.
        Aug 18, 2023
        Complaint marked as Resolved 
        Resolved
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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          A
          Akashsinghak
          Aug 17, 2022
          Feb 12, 2024
          This thread was updated on Feb 12, 2024
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          Repayment time and settlement

          Hi,
          My user id -[protected]

          I want time till 11th September to repay the overdue amount.

          I confirm that I will repay the full amount on 11th September when I get my Salary till then please do not harrass and use abusive languages to threat.

          I will surely pay on 11th September.

          So please wait till 11th September.

          Thanks!...
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          C
          Capetown1
          from Ankleshwar, Gujarat
          Aug 15, 2022
          Jun 4, 2024
          This thread was updated on Jun 4, 2024
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          Address: vrindavan Society Ragini Cinema Bhadkodra ANkleshwar
          Website: www.mpokket.in

          I request you to please update the Closed Loan status in the cibil as below mentioned Loan account are already closed but it is reflecting active in the my CIBIL Report . Kindly update closed in Credit Bureau CIBIL Trans Union.

          Loan Account number are mentioned below:-
          1) MKB55A621EID36297989
          2) MKCF9162A7ID36433339
          3) MKB7F46243ID36446731

          I request you to please help in this regards to update as a closed status in my cibil report.
          +3 photos
          Jul 30, 2023
          Complaint marked as Resolved 
          Resolved
          Aug 16, 2022
          Updated by Capetown1
          It's is very urgent and important issue. Kindly update this as closed account in my cibil on high priority, Till the time no update from the Mpokket team.
          Aug 16, 2022
          Updated by Capetown1
          Additionally,
          Kindly update below loan ac also as a closed status
          MKF1B162F0ID40105591
          MKE8E6622FID40105682

          Rectify and update as a closed status on cibil credit bureau. As soon as possible.

          Sep 02, 2022
          Updated by Capetown1
          Close this today itself on very high priority.
          Sep 12, 2022
          Updated by Capetown1
          mpocket is not taking this seriously.

          After so many follow up. I thing mpocket concern person are sleeping. Highly urgent. Still not update... Kindly update on priority basis in my cibil credit bureau.
          Already done payment since long time. Every time I have to take follow up. They are not following the TAT to update in Cibil. Kindly take action on high priority basis. Thanks.
          Sep 12, 2022
          Updated by Capetown1
          1) MKB55A621EID36297989
          2) MKCF9162A7ID36433339
          3) MKB7F46243ID36446731
          4) MKF1B162F0ID40105591
          5) MKE8E6622FID40105682

          Above loan are already closed . But reflecting active in my cibil report. Kindly update it as a closed on urgent basis.
          Our team has spoken to you & we believe your concern has been addressed.
          1) MKB55A621EID36297989
          2) MKCF9162A7ID36433339
          3) MKB7F46243ID36446731
          4) MKF1B162F0ID40105591
          5) MKE8E6622FID40105682

          Kindly update this as a closed loan status to credit Bureau.

          I am taking follow up since 50 Days but still it is reflecting Active loan account in my Cibil Report. Kindly resolve on high priority basis.

          Mpokket is not responding and giving resolution.
          Our team has spoken to you & we believe your concern has been resolved.
          Our team has spoken to you & we believe your concern has been resolved.
          Our team has spoken to you & we believe your concern has been resolved.
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            P
            puneetsingh9801
            Aug 14, 2022
            Sep 28, 2023
            This thread was updated on Sep 28, 2023
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            I have repaid all loans on 6 july but in my cibil report loan is still showing and making wrong impact on my CIBIL i ahve complaint so many times via email. please look into it
            MPokkett number : [protected]
            PAN No: KFOPS6030F
            Name : Puneet Pratap Singh
            email: [protected]@gmail.com
            Aug 11, 2023
            Complaint marked as Resolved 
            Aug 16, 2022
            Updated by puneetsingh9801
            no reply from mpokkett i recieved
            Please DM us your registered number & we would certainly help you.
            Our team has spoken to you & we believe your concern has been addressed.
            Our team has spoken to you & we believe your concern has been resolved.
            Our team has spoken to you & we believe your concern has been resolved.
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              Susheel Dayanand
              Aug 13, 2022
              Aug 28, 2023
              This thread was updated on Aug 28, 2023
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              Resolved

              I have paid my loan on Mpokket but in my cibil report it shows as overdue
              Aug 29, 2023
              Complaint marked as Resolved 
              Please DM us your registered number & we would certainly help you.
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                Ganesh Periyakaruppan
                from Karaikudi, Tamil Nadu
                Aug 12, 2022
                Feb 12, 2024
                This thread was updated on Feb 12, 2024
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                Resolved

                Address: kolkata west bengal

                I need a NOC for my education loan
                Mar 14, 2024
                Complaint marked as Resolved 
                Verified Support
                Feb 12, 2024
                mPokket Customer Care's response
                Our team has spoken to you & we believe your concern has been resolved.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                Our team has spoken to you & we believe your concern has been resolved.
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                  sameer ahmed shaikh
                  Aug 10, 2022
                  Aug 29, 2023
                  This thread was updated on Aug 29, 2023
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                  Resolved

                  High Rate of Interest on over due

                  Address: mPokket Kolkata, West Bengal 700091

                  I am a very old customer of mpokket. I started using mPokket when my limit was 2000/-. Because of my regular payments, mpokket increased my limit from 2000 to 20000/-. I was working in a private company with minimal salary in Bangalore. But in 2021 I got affected by COVID and spent 1.5 Lac on hospital expenditure because government hospitals were running out of beds. And I borrowed this amount from people. Even after that I never failed to...
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                  Viptirkey1
                  from Lohardaga, Jharkhand
                  Aug 9, 2022
                  Feb 12, 2024
                  This thread was updated on Feb 12, 2024
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                  Resolved

                  I paid all dues but not closed in credit report
                  Mar 14, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 12, 2024
                  mPokket Customer Care's response
                  Our team has spoken to you & we believe your concern has been resolved.
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
                  Our team has spoken to you & we believe your concern has been resolved.
                  Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
                  Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
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                    F
                    FLASH MUSIC
                    Aug 4, 2022
                    Feb 12, 2024
                    This thread was updated on Feb 12, 2024
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                    Resolved

                    I have taken loan and also I repay it but my bank account is pending from 18 days and I'm not getting any amount now, its not showing any bank account to withdraw amount
                    Mar 14, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 12, 2024
                    mPokket Customer Care's response
                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
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                      S
                      Syam33
                      from Thiruvananthapuram, Kerala
                      Aug 4, 2022
                      Feb 12, 2024
                      This thread was updated on Feb 12, 2024
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                      Resolved

                      Mpokket app is not working

                      While opening mpokket app ..for transaction..it's not working properly...it's showing like session out log in. .it's blinking like anything...can't able to select any single Option .am attaching the screen recording along with this complaint...
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                      ghosalanupam
                      Aug 2, 2022
                      Feb 12, 2024
                      This thread was updated on Feb 12, 2024
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                      Resolved

                      Address: KOLKATA
                      Website: www.mpokket.in

                      Dear Sir,

                      Regularly I paid my loan took from mpokket several times, but due to my ongoing tremendous financial crisis unable to do so for my ongoing 5-6 loans through them.

                      They are calling me and my contacts, somehow they got all the contacts of my phone and telling them abusive words.

                      They are also calling me numerous times.

                      I have already communicated them through email several times requesting them to please waive the late penalty imposed and fines but they are not responding to my email.

                      and calling to all my accounts several times.

                      Therefore it is my earnest request to you to please help me out in this situation and i want to pay the principal+interest part in monthly basis.

                      Looking forward to your kind cooperation
                      Mar 14, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 12, 2024
                      mPokket Customer Care's response
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                        Shahid Hassan Dar
                        Aug 1, 2022
                        Sep 28, 2023
                        This thread was updated on Sep 28, 2023
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                        Resolved

                        I have cleared all my dues but when I am asking for NOC, no one is responding to my queries...
                        Aug 17, 2023
                        Complaint marked as Resolved 
                        Mpokket has responded to my claim, and they have cleared the said issue...
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number & we would certainly help you.
                        Our team has spoken to you & we believe your concern has been resolved.
                        Our team has spoken to you & we believe your concern has been resolved.
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                          S
                          Souravsarang
                          from Kozhikode, Kerala
                          Aug 1, 2022
                          Feb 12, 2024
                          This thread was updated on Feb 12, 2024
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                          It's shows that my bank account is already exists so Kindly please delete my existing bank account as I have only one bank account so that I can add a new bank account to borrow loan from mpokket. Thank you
                          Mar 14, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 12, 2024
                          mPokket Customer Care's response
                          Our team has spoken to you & we believe your concern has been resolved.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number & we would certainly help you.
                          Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
                          Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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                            A
                            Arunkumar12308
                            from New Delhi, Delhi
                            Aug 1, 2022
                            Sep 22, 2023
                            This thread was updated on Sep 22, 2023
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                            Resolved

                            I applied loan in mpokket.
                            mpokket app activity shows loan amount disbursed but loan amount does not credited in my bank account.still mpokket customer does not responding me.so i request you to solve my issue.
                            Loan id:MK66216253ID40856635
                            Aug 4, 2023
                            Complaint marked as Resolved 
                            Please DM us your registered number & we would certainly help you.
                            Our team has spoken to you & we believe your concern has been addressed.
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            Our team has spoken to you & we believe your concern has been resolved
                            Our team has spoken to you & we believe your concern has been resolved.
                            Hi Arun,

                            Our team has spoken to you & we believe your concern has been resolved.
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                              T
                              Tangio007
                              from Itanagar, Arunachal Pradesh
                              Aug 1, 2022
                              Feb 12, 2024
                              This thread was updated on Feb 12, 2024
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                              Resolved

                              I wanted to borrow money from the mpokket while it's shows that my bank account is already exists so Kindly please delete my existing bank account as I have only one bank account so that I can add a new bank account to borrow loan from mpokket. Thank you
                              My account is in my friends account and his bank account is in mine.
                              Mar 14, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 12, 2024
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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                                Sureshm002
                                Jul 31, 2022
                                Feb 12, 2024
                                This thread was updated on Feb 12, 2024
                                Resolved
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                                Resolved

                                I repaid all loans. Could you please update same to cibil.
                                Mar 14, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 12, 2024
                                mPokket Customer Care's response
                                Hi Suresh,

                                Our team has spoken to you & we believe your concern has been resolved.
                                Please DM us your registered number & we would certainly help you.
                                Please DM us your registered number explaining your issue in detail & we would certainly help you.
                                Please DM us your registered number explaining your issue in detail & we would certainly help you.
                                Hi Suresh,

                                Our team has spoken to you & we believe your concern has been resolved.
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