Oct 02, 2017
Updated by jayeeta2005 My father Mr Nilmani Banerjee has been jointly admitted several times since July 2011 under Dr Debasish Chowdhury (Neurologist) and Dr RS Joshi (Cardiologist). But on 18th September around 6a.m., he was once again re-admitted for peg pipe replacement directly under Dr Sandip Pal (Gastro-Entrologist) and Dr D. Chowdhury and Dr RS Joshi were kept as referral doctors, as per decision of the Gastro-entrologist.
FOLLOWING NEGLIGENCIES WERE OBSERVED DURING HIS STAY IN HOSPITAL:
DAY 1:
1) Though the patient was admitted in the morning on 18th September, 2017 patient party was asked to provide a life-saving neuro drug (Valproic acid) at 6pm in the evening which he used to take twice a day on a reglar basis to prevent seizure. Seizure has happened on the Day 3 because regular neuro medicines were skipped, which has led to several other uncontrollable problems. Why was the medicine skipped in the morning when no neuro-doctor has visited my patient?
2) Secondly, the patient was given peg-feed while he was lying down straight in the bed. And when she was asked to raise the bed by my mother, she has refused to do it. What quality of Emergency doctors and nurses are being recruited by this Hospital?
3) Thirdly, the Emergency junior doctors have neither called any other Neuro doctors nor informed the patient party that Dr D Chowdhury (Neurologist) was on leave. Why did the Emergency Ward doctors failed to call any neuro-doctor and failed to understand the importance of neuro doctor, despite last discharge summary photocopy was submitted to the Ward Incharge?
DAY 2:
4) Fourthly, on 19th September, 2017, Assistant Doctor of Dr Sandip Pal (Gastro-enterologist) was requested to include Dr Amlan Kr Mondal but he has not bothered to pay heed to my words. What made the doctor so over-confident that he has turned down the request of the patient party?
5) Patient was admitted in ITU/CCU but he was transferred to General /HDU Ward where Care quality observed by us was very poor. Oral care of the patient was not taken on 19th September, 2017. Why was the dependant patient transferred to an Ordinary Ward that was not meant for a neuro -patient like him? Besides, why was no care taken for a dependent patient?
6) Monitoring device of the General /HDU Ward was displaying erroneous results. This problem has been observed in some or other wards every time. Why didn’t the Ward Incharge take initiative to replace the Monitoring devices for this critical patient?
DAY 3:
7) On 20th September 2017, after severe neuro damage due to seizure reccurence, neuro care was provided to the patient by some junior neuro doctors and Dr Amlan Mandal was not called even on that day. No Neuro doctor charge was claimed for any single day. Why was Dr Amlan Kr Mondal not called earlier when Dr D Chowdhury (on leave) has handed over his charge to him?
8) After cerebrovascular accident, the name of then available Neuro doctor Dr Amlan Kumar Mondal was included in the Final Bill and the patient was shifted from General Ward to CCU 1. What caused the Administration to suddenly include the Neuro-doctor’s name in the Final Bill when my dear father’s life came to a standstill?
I would seek necessary explanation from the Management that why the Quality of Administration service is so poor in a NABH Accredited and Listed Hospital, Narayana Hrudayalaya Ltd in 2017 which was so appreciating in 2011.
I have bought a degraded, poor quality of service from your hospital that have led to a painful death and no relief especially care that is very vital for a Neuro patient. I repent more for the negligence that the care-givers have shown towards my father. Do these hospitals acquire this Standardisation only to victimize the service receivers and to protect their backbones!
We are extremely sorry for the inconvenience caused. Request you to share your concern with MRN number and contact number on [email protected] so our team can contact you to resolve the issue at the earliest.
Regards,
Narayana Health