NDPL Complaints & Reviews

The Street light poll.No.C M 103 P3 (32) nahar pur rohini sector -7 chandni market attached N.D.P.L transformer one person has been committing theft of electricity from this poll since last tow three year . complaint has been made regarding this many time on telephone no. 27468030 and 66404444 and shakti deep building rohini sec – 3 in writing compliant has been made to the other forum under slogan of (inform and take reward ) having compliant no.187 and 189 .the person who is committing theft is an influential person and because of his connections no action has been taken against him. The above said influential person whose name is dhanraj S% chote lal has installed a separate electric tube on street light in collusion with employees of your N.D.P.L department He is using that electricity connection to start his water pump for his illegal occupied land and for his cattle’s
Kindly take proper and necessary action against the wrongdoer


A responsible citizen

Pardeep Kumar Nahar pur

Dear sir,

For your kind informtion I am Devinder Kumar Panwar R/O WZ-803 Naraina Village, New Delhi-110028. My Electricity Meter K No is [protected]J I received a Bill No.[protected] Dt.05/03/2009 for Rs.360/- My K.No.is [protected]J but at the time of deposition not accepted my bill amount and provide a bill No.[protected] Dt.29/06/2009 for Rs.9730/- then i inquiry from the help desk representative regarding this amount he said this is arriears then i ask the detail about the arrears after check the computer record and inform me take bill for this K No.[protected] F then i discussed regarding this k no. is not my and not my bill then he said give me a complained request then i file a complained for check this matter and provide a correct bill but next bill receive in the same position then i file a complained again but not rececive any response after sometime I receive a letter No.CM/MTN[protected] Dt.31/07/2009 for settelment of dues through personal hearing for scheduled for Dt.10/08/2009 at consumer care Centre. Inder Puri New Delhi. then i met with NDPL representative and given a reply against letter and request for personally inspection of our premises and pls.check both meter and premises is seprate afeter my complained NDPL officer come my premises and chack all metter personally and given a report to NDPL department after the Inspector report we met with Commercial Officer Madem Damini Gogia and discuss with all matter and settle all dispute and she is promiss me regarding this matter is short out and after some time i feed in computer and your next bill is you receive is correct and at the last meeting Medem Gogia right on my bill please pay the current charges then I pay the current demand Rs.768/- Dt. 9/11/2009 after deposition this amount i met with again commercial officer Medem Gogia and request for regarding NDPL staff disturb in time to time them Gogia Madem right on my bill ZM (1302)BA , Bill under revision pls. do not disscunnect but after long time my problem is same and no response from NDPL side my last bill deposition Dt.16/06/2010 for rs.261/- is update but previous day i reach at home my electricty connection is disscunnect without my family and my knowledge so our request check this matter and continue my connection as soon as possible.

Thanks & regards
Devinder Kumar Panwar
WZ-803, Naraina New Delhi-28
Cell-[protected]

We were all very happy after Mrs. Shiela Dixit declared that there will be no power cuts this years and that she will check this. Alas, We wonder whether she is aware that the power cuts continue to happen even after this. Last one week has been the worst. Power cuts during the day time are still tolerable since most o[censored]s are not at home during that time and can manage that time. But the nights 1-2-3 hours starting from 10 pm onwards! The soaring temperatures 47 degrees, schools, colleges, office next day. One is tired because of the heat, physical, mental pressures of the present day and have only the night to rejuvenate by sleeping & resting for few hours so that we are ready for the next day ordeal.

The power cuts, cuts us down, rips us apart - middle of the week and we cannot practice our basis right of resting. Middle of the week and we are more tired, lethargic for the next day. How will we perform - for ourselves, our families, our states and even our nation?? How will we think about our country if we are denied our basic rights??

As a topping to it at the peak hour of power cuts, the customer care was not approachable at all. No matter how many hours we called to almost all the numbers listed by NDPL on their bills.

We want to know when will this system get into place??

Respected Sir,Madam
I am Indu Verma w/o Late sh. Kishan chand verma.I will Applied for meter at July-15-2008 Almost years gone But their is no one Confirmed any meter. I have request you to please take Any Action About this matter.
Thankyou
Phone no........[protected]

Hi,
I am Pankaj Pandey, House no. H-3/87 Sultanpuri Delhi-110086. I have an issue regarding meter replacement. couple of weeks back few ndpl employees came to my house to check the meter and asked us to come to rohini-sec 3 office for further details. When we went to the office, then available officer said to us that according to them present meter is slow and we need to change into another new meter. My question is if we are using this meter since 5-6 years and in between we and NDPL had no problem and today they are forceing us to change the meter. There is no proper reason and facts to change the meter. I have also forwarded my concern to NDPL but there is no response.

Thanks
Pankaj Pandey

i had applied for a new connection at my premises on 9th jan 2010.first of all the site visit was conducted by ndpl represntative. then after that i was asked that my premises have some dues towards ndpl so that u have to visit CMG keshav puram with a id proof which includes your granfather's name so i visited on 25th jan 2010. here the ndpl representative had told me after verifying that the dues don't belongs to you so you shall contact after 3-4 working days. i then made contact and came to know that now they have inserted a new due is pending against me & asked me to visit CRO at your district office . then i visited CRO on 6th feb 2010. here the CRO accepted that this was the mistake of the department that they had identified som other person with same first name but different surnames. he also told me to contact after 3-4 working days, but after many times contacting and after the period approx. 40 days the reply was updated with a new problem. this time the deparment is telling that your premises is bieng used for comm. use & there is no electrification in the said area and for this you have to pay 50% of of the cost for the electrification and asked me to visit CMG keshav puram again to clarify this. so i visited on 1st may 2010. now from our side The premises is used as Ground floor:Parking for my Car : and the first floor for Accomodation. and the second point o[censored]nelectrified area I had earlier given the K. No. available at other premises of the both sides of my premises. so how can any body can say that the area is unelectrified The request no. is [protected] in the name of Sh. Anil Kumar Garg([protected])(contact person Aman Garg([protected]))

sir/madam
i beg to say that iam citizen of G block Shakur Pur colony. In our locality some shop keepers on footpath are using illeagle electricit from our G block ramlila ground and from DMS room which both have electricity connection without electricity meter. Some of the icecreams rickshaw man using this electricity for charge the battery of thier rickshaw. By this misbheave all the citizen of our lacality are suffering. we all are complaint to local ndpl office(Pitam Pura gopal mandir) but the are dont take any type of action because the officers are take some money by the shop keepers.
So this is my kindly request please take the action on these all shop keepers.
THANKING YOU
your obdiently
G block RWA

Dear Sir

I had tried many time to inform NDPL regarding theft on your special service no. 27468030. This service is not working at all. So I decide to email to you.
some people are involved in theft of electricity. They theft electricity before 7.00 in morning and after 7.00 in evening. I hope you will take action against these people.

The details of these people who theft of electricity as under :

Mr. Shanker, Residence - K Block-989, Mangol Puri, Delhi-110083
Mr. Joshi, Residence - K Block-988, Mangol Puri, Delhi-110083
Mr. Rajbeer, Residence - K Block-1002, Mangol Puri, Delhi-110083

Yours faithfully
Rajender

Subject:-Frequently Power Cut-off for Every Day

Dear Sir,

Regarding the above subject matter We would like to bring in your kind attention that we are facing big problem due to frequent power cut-off for 4 to 6 hours and 8 to 12 times in a day from last few months.

The summer season is just comes and we are facing these kind of problems.Whenever rains starts, air blow in form of storm the electricity cut-off by the ndpl.There are so much load on the area .I think it covering whole sultan puri,kirari and prem nagar part-I part-II and some surrounding areas. I could not understand why they are not giving any solution of such kind of problems while they are getting much revenue from us. They can distribute the load so that the problem can be resolved.

We have talked from the ndpl employee they just say we are doing our works what can we do. you do whatever all of you want to complain higher authority or someone else.

There are approx lakhs of people living in these area every one is frustrated due to these kind of activities of power cut-off. May be there can be situation arise that people comes on the road against the ndpl for such kind of activity.

Sir, We would like to request you to look into the matter and take necessary action to help us so that we can live peacefully and happily and enjoy good service of NDPL.

Hoping for quick and positive action in this regards.


Thanks

Ramesh Mishra & Janki Vihar welfare association

W-Block Prem Nagar-II

New Delhi-110086

[protected]

I made a written complaint to NDPL for the Meter Running Fast. On 16th instant a man came up & handed over a slip after obtaining signatures on meter testing report to my son who is a student. Obviously none of the family member was present at the time of meter testing. The report indicates as OK. But due to old meter, it requires replacement. It's also creaping. When the meter is OK why it's creaping on switching off the main switch. On my persosnal visit to NDPL office, Hudson Line, Delhi, to obtain answers to my querry, I was not given a satisfactory reply rather stressed upon for replacement of the meter. I am not interested in getting replaced my meter. I request to conduct a retest of the meter in the presence of atleast one member of the family to ascrtain the genunity of the test.

Hi

How can you close my genuine case, how can I held be responsible for others offence.

1. Due of others & your irresponsible behavior in keeping your record incorrect.

2. May I know why you didn't call me at the time when you were installing / giving new connection to other consumer in the premises.

3.When you called me when you were sealing and pulling the meter from the premises.

4. Why you given the connection without clearing the dues.

5. Ask you AE for the irregularities.

If you still don't have the answer, Than It is deemed that your department is not fair & only have selogans being fair helping the injustice.

I am sorry, I am not supposed to attand any office, Since I don't want to waste my time with your currupt dept. If you can give me connection deeming a genuine consumer, It,s fine otherwise thank you very much.

Thanks

Manoj

- Hide quoted text -
On Wed, Mar 31, 2010 at 2:58 AM, Consumer Care <[protected]@ndpl.com> wrote:

After reviewed the case, we would like to inform you that arrears are lying pending against your premises; you are requested to kindly approach “NDPL CENCARE, Opp-C-2 Block Lawrence road, Keshavpuram” in person to attend the personal hearing forum of HOG (CMG) from 9:30 am to 1:00 pm Monday –Saturday. Hence case closed.


Regards.. Consumer CareTeam NDPL
We hope you have activated your E-Bill facility with NDPL. Get free from the hassles of paper bill and get your electricity bill delivered right into your inbox as E-bill and pay online thru our website https://www.ndpl.com/onlinepymnts/paynow.html. This E-bill will be containing all of the same information that is used to see on paper bills. All you need to do is send us the following reply to e.[protected]@ndpl.com or call us at 66111912

'' STOP Paper Bill for Kno <Type your Kno> and start the Ebill. ''


From: Manoj Saxena [mailto:manoj.[protected]@gmail.com]
Sent: Tuesday, March 30, 2010 3:34 PM
To: Consumer Care

Cc: [protected]@ndpl.com; [protected]@nic.in

Subject: New Connection Req No. [protected] in the name of Manoj Saxena

Req No. [protected]
Comp. no NDPL033793 DT[protected]
Comp. no NDPL033813 Dt[protected]

Dear

When you will correct your record and clear my connection. I am very much sorry in this context of harrasment on your part. As now you are being independent Corporate not supposed to aspact such type of silly mistakes which will bring down your goodwill & repute that is under assessment.

Thanks with warm regards

Manoj

[protected] Forwarded message[protected]
From: Manoj Saxena <manoj.[protected]@gmail.com>
Date: Thu, Mar 25, 2010 at 6:13 AM
Subject: Subject: New Connection Req No. [protected] in the name of Manoj Saxena
To: [protected]@ndpl.com
Cc: [protected]@nic.in

Dear All


As per oneline new connection status report INR Rs. 36999.12 is due on the premises Plot No 29 Pkt E - 20, Sector -3, Rohini, New Delhi -110085.
In this connection, It is submitted that the said dues do not belongs to me as my premises lying closed & unwired since last full & final bill was paid at the time a domestic connection was installed at the premises. Further Five commercial connection had been installed at the same premises shows their was no dues after taking money. Why you have given somuch connection without full payment, Think your self. As per my knowledge Mr Pramod owner of shop no. 6, was registered against theft and you have sealed the meter at that time than how the dues belong to me, check your record. Why all of you harrasing me on what ground when I am no where involved in the matter. If you want or aspact Bribe from me like your men taken from earlier connection, Than I am sorry I am not to Cooperate you whether you give the connection or not.
Thanks
Manoj
[protected]




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The following message to <[protected]@ndpl.com> was undeliverable.

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The reason for the problem:
5.1.0 - Unknown address error 550-'5.1.1 User unknown'


Final-Recipient: rfc822;[protected]@ndpl.com
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[protected] Forwarded message[protected]
From: Manoj Saxena <manoj.[protected]@gmail.com>
To: Consumer Care <[protected]@ndpl.com>, [protected]@ndpl.com, [protected]@nic.in
Date: Wed, 31 Mar 2010 06:28:39 -0400
Subject: Re: New Connection Req No. [protected] in the name of Manoj Saxena



noname
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Delhi Govt.Subsidy not given in last three bills inspite of written requests and also requests noted in ndpl customer care centre. Reply/action waiting for the last three months. Also not providing the circular of ndpl or any other instructions regarding delhi govt. subsidy in case there is no dues pending. Still waiting for the benefis of delhi govt. subsidy. I am the metered customer who is saving the electricity in consumption as per delhi govt. scheme Please send the written reply alongwith the circular showing the rule in which I am not entitled the benefit of Delhi Govt. Subsidy.

Dear Sir

I received a bill of NDPL against our kno [protected] add- 123/8, Sant Nagar Burari, delhi
amonting Rs 1890.00 for the month of Feb/10, i am not agree with the amount charge by the NDPL you may look in to the matter. Meter reading not available on the bill ,
please look in to the matter i will not pay this bill and not responsible for late payment
Bill No. : [protected] Amount (Rs) 1890.00
Bill Date : 04-Mar-2010 Due Date : 19-Mar-2010

My name is vipin kumar i am in london, i am writing on behalf of my parents who are very stressed becouse of NDPL hoolangism. My parents own a janta flat in rohini they live on first floor with two rooms only and a toilet or kitchen. As per conditions according to NDPL if somebody owns a two room janta flat there electricity load should be 1KW which is by default for every single meter. But the problem is we install an AC last year and one of my wellwisher told me that you should get your load increase by now then my parents went to Ndpl and did all the formalities and get there electricity load to 3KW after that somebody from the dept. came to check i dont know what and after sometime they made it to 6KW which is ridiculous, and so many uncertain bills which was my father trying to sought out with them in the mid time due date of bill lapsed and they straight away gone my home for the disconnection of electricity. This is not the way if it is clearly mentioned in the there are some penalty charges after due date, 30 days after the due date, 45 days after the date. How can these people come to disconnect the electricity without any prior notice. And in these bills they are charging so many things saying as the charges which a consumer doesn't know anything about. This is a proper Hoolangism in service of NDPL for the consumers i'll say consumer forum should definately do something for these kind of practices these people are like threatning people in day-light becouse most of the cases people doesn't know anything and some who know and try to speak at the end of the day they get shut becouse they not gonna get rid of this easily. They know if they try do do something by the time thier electricity will gone. I'll get back to you again with the details of the k.no and rest things once i'll get a reply. I want to see what our consumer forum can actually do for these kind of problems and help the consumers.

Thanks & Regards
Vipin Kumar

Arrears are being shown in the bills ever since the DVB times and are not being corrected inspite of repeated letters and inspite of replacement of the faulty meters by the NDPL . We are paying the current demand every cycle . They are threatening disconnection with every bill and not correcting the arrears LPSC .

Supply is often disconnected without any intimation or providing the disconnection order ( the consumer need to be given the identity of the babu ordering disconnection and whom to approach for restoration/remedy ) . The meter is not being sealed and no record is made of the time and date of disconnection and nor any witness is being included . The procedure for disconnection is not being followed thereby harrassment is being caused to the honest clients in the most inhumane manner as if it were a goonda /contractor raj

Hi,

I have the electricity connection from NDPL. The connection number is [protected]. Earlier we had the connection from the Thekedar's and then the tender was taken over by NDPL. We recieved a bill amount of 10000 for 6 months on April-08 and we paid the complete amount. We asked NDPL to send us the monthly bills so that it is convenient for us to pay the amount rather than sending the huge bills consolidated for 10-15 months.

Instead of several reminders, calls, complaints we again got the bill of 14000 in the month of August-09 and then 17000 in month of Oct-09. Now the electricity connection has been disconnected and NDPL is also threatning to take off the meter.

We went to the Shalimar Bagh office and met Commercial Manager (Rajeev Gupta) who does not seem to have any customer interaction ettiquetes. He was literally arguing and fighting with us. To add to it, no customer in that premises looked satisfied with NDPL system.

We asked him for all the bills starting from the month of April-08 till date. He told us that "No bill has been generated since April-08 as the premises was locked. (Let me phrase it out that our house is open 24*7 as there is someone always available at the premises).

Now the question arises that if the premises was found closed:-
1. Why no one bothered calling me or mailing me?
2. Is there any number of attempts made if the premises is locked?
3. How come the Bill amount is 17000 if the premises have been locked for almost all the attempts made by the NDPL guys.?
4. Why the connection was not disconnected when the premises was locked and the bill was not generated for almost 18 months?


Let me also phrase out that the meter reading has continuously been taken by the NDPL guys but the bill has not been generated. And now to cover up the things, they are saying that the premises was locked.

They are also not ready to accept the payment in installments...I want this to be taken with HIghest authorities and I need justice at last.

I AM THE CONSUMER OF NDPL & MY K NO. IS [protected]. ON 5TH.,DEC.,2009 ONE MR MAHENDER VERMA HAS CHANGE THE NAME ON MY METER WHEN I GOT KNOW ON[protected] THROUGH THE NDPL EMAIL ON MY EMAIL ID FOR NEW BILL REMINDER. MAHENDER VERMA DO SO MANY REQUEST FOR NAME CHANGE SINCE AUGUST 2009 BUT HE IS NOT CAPABLE TO TRANFER THE NAME WHEN I KNOW IN AUGUST FIRST TIME PERSON TRY TO CHANGE THE NAME WITHOUT MY PERMISSION I GAVE THE LETTER TO THE CMG DEPARTMENT AS A OBJECTION LETTER. WHEN I WENT ON YESTERDAY TO CMG HEARING STAFF FOR COMPLAINT . THEY WERE NOT TRY TO UNDERSTAND OUR COMPLAINT.I ALSO TOLD HIM THAT I HAVE NOT ISSUE ANY NOC REGARDING METER NAME CHANGE IN FAVOUR OF MAHENDER VERMA .SO WE REQUEST YOU TO PLS CHANGE OF NAME ON ME AGAIN OR IF HE PROVIDE ANY NOC TO YOUR DEPARTMENT SO PLS SEND A COPY TO US MY MAILING ADDRESS G-2/129-130,SECTOR-16,ROHINI,DELHI-89. PH: [protected]

Dear Sir,
I am so much haraased by ndpl but no response is given by them. I applied for the name change and security for my KNO. [protected] and given them the sale deed copy and noc first they refused about the noc that the security word is not mentioned i agree and given them the another noc with the word security mentioned in it but again they refused and the reason is that there seniors doesnt like the matter and i am helpless...

HELLO SIR I M VIVEK RESIDENT OF SECTOR- 6 ROHINI NEW DELHI =110085, INFORM YOU ALL ABOUT SECTOR-6 POWER THEFT IN MY COLONY.PEOPLE WHO LIVES IN PLOT NUMBER 303 AND 304 ARE CUTTING THE MAIN WIRE IN NIGHT BETWEEN 10 TO 9 IN MORNING AND THEY USE UNLIMITED ELECTRICITY WITHOUT ANY BILL AND THAT TIME HIS METER DOES NOT WORK WHICH HAS BEEN SEEN RECENTLY. I AM SCARED OF FUTURE OUTAGES OR BLACKOUT DUE TO MEAGRE COLLECTION OF MONEY AND ANY POSSIBLE SHORT CIRCUIT OROTHER COMPLICATION.MY CONTACT NO IS [protected] . PLS SIR DO SOMETHING IT'S MY REQUST FOR U .

HELLO SIR I M VIVEK I HAVE SOME PROBLEM ABOUT ELECTRICITY THEFT. I LIVE IN ROHINI SECTOR -6 PLOT NUMBER 302 GROUND FLOOR . IN MY AREA PLOT NUMBER 303 AND 304 BOTH LONG TIME USE TOO MUCH ELECTRICITY WITHOUT PAY . YESTERDAY I HAVE SEEN SOME THING WRONG HIS METER SO PLS SEE THIS PROBLEM AND STOP ELECTRICITY THEFT . I HOPE U WILL DO SOMETHING AS SOON AS POSSIBLE