NDPL Complaints & Reviews

I HAVE THE SAME COMPLAINT.
MY CONSUPTION PATTERN MAYBE OBSERVED
4/09-462 UNITS
MAY--1247
JULY-2012
SEP/09-1455
THEY ARE LOOTING CONSUMERS.
THEIR METERS ARE NOT WELL CALIBERATED . WE SHOULD APPROACH A AGENCY TO EXAMINE THE CALIBERATION

I AM SANJEEV KUMAR I LIVE AT PREM NAGAR-III KIRARI SULEMAN NAGAR NANGLOI DELHI-42 STREET LIGHT NO WORKING FOR LAST ONE MONTH I HAVE ALLREADY COMPLANETS NDPL COMPALANT NO. NO ACTION AND NO REPLY PILLER NO. IS 523-20/ 4/3 PLZ TREES OUT THIS PROBLLEM AND RECTY FIE THIS PROBLEM AND MY ADDERS IS A-7/12 PREM NAGAR-III NEAR SHANI BAZAR ROAD KIRARI SULEMAN NAGAR NANGLOI DELHI-42 GET QUICK ACCTION

I am agree with Mr sumit that ndpl booked the fake theft cases.In case of sumit there is old iron meter which was installed from the 1977 ovousuly it running from the that time it may be moving slow by 15 % why not changed this meter by ndpl in their regular practise why they harres to general people .Mr sumit you have to go for court and claming for mentaly harresment by ndpl

I am fully agree with complainant. How can NDPL lodge a theft case for 15% slow meter without changing the meter with new meter.In many cases NDPL meter run as much as >50% fast.Can for all such cases theft case may register against NDPL.Mr.Sumit Goyal you must forward your case to court if NDPL not return there decision for implement of 36k and apollogi for his behave to register a theft case against a good citizen.

Dear, no need to be angry might be the NDPL person has wrongly booked a theft case on your premise.
now you have a good solution is to go NDPL consumer care and file your complaint there, they would understand your problem and resolve that soon.

Dear Readers
who is the thief it can be found on the link below http://www.youtube.com/watch?v=IQxltckcSLw

buddy, you are 100% right.the problem you are into i am also facing same problem only difference is that in my case they made inspection report in absence of consumer.These ndpl people are big mafias who move hand to hand with police.They do unlawful acts with support of police.Only court is option and if you are lucky then only you are going to get justice.

Dear Sir

I received a bill of NDPL against our kno [protected] add- b4- rangmahal appt pitam pura, delhi
amonting Rs 4050.00 for the month of may/june09, i am not agree with the amount charge by the NDPL you may look in to the matter it is to high, because of holidays house is locked half of the time and charges are unacceptable, either meeter is wrong or bill is wrong .
please look in to the matter i will not pay this bill and not responsable for late payment

you have send wrong bill.my consumption unit is 282.i have received less subsidy.i have received subsidy of rs.207.25.i have submitted my complaint but there is no response.my complaint number is NDPL028360

Dear Sir,
i' ve recieved a bill of NDPL against our k.no [protected]D. Address: plot no 128, 129 block-B Utsav Vihar Khasra no-73/16, Village karala new delhi-110081 & phone no is [protected], [protected], [protected], [protected]. NDPL was amounting Rs-400 of meter reading only 1 due to this i'm not agree with this wrong reading. Please take a strick action against it.I will not pay this bill and not responsable for late payment of bill.
thank you.
yours faithfully
Sunita Saxena

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I HAVE REGISTER COMPLAINT NO 8638 ON 6.6.2009 AND 11330. ON 12.7.2009 FOR REPAIR THE STREET LIGHT THERE IS NO ACTION/PREPARING BY NDPL. KINDLY FAULT REPAIR
CHANDER SINGH KATARIA
B-246/4 KESHAV NAGAR, BURARI ROAD, DELHI-36 PHONE [protected]
AREA NAGLI POONA
JE MR. BHARDWAJ JI[protected]

Dear Sir

I received a bill of NDPL against our kno [protected] add- b4- rangmahal appt pitam pura, delhi
amonting Rs 4050.00 for the month of may/june09, i am not agree with the amount charge by the NDPL you may look in to the matter it is to high, because of holidays house is locked half of the time and charges are unacceptable, either meeter is wrong or bill is wrong .
please look in to the matter i will not pay this bill and not responsable for late payment

know about this month bill amount

From:
Kishan Singh
A Block, Gali No. 8
Saroop Vihar Delhi – 84
Mob. [protected]
To
The North Delhi Power Limited
Delhi

Dear Sir

I received a bill of NDPL against our K. No. [protected]L, address mentioned above, amounting Rs. 3750.00 for the month of Sep/Oct, 09, I am not agree with the amount charge by the NDPL, while I am not residing at the site and meter reading is still 369 but your bill shows reading 1355. I am not agree with this wrong reading. You may look in to the matter it is to high, unacceptable. Please look in to the matter I will not pay this bill and not responsible for late payment

Thanking you

Yours faithfully
Kishan Singh

street light pilar numbar HT533-23

Laight is not runing on this street light so please chaeck and repair

subject;-access bill amount from actul dearsir my kno.[protected] alipur our monthly bill is not more then 800rs in life because my currunt bill is 2370rs so i request you to that please check my meter and other information. thanks naveen

There has been frequent power cut of around 3-4 hours every other day for the last 3 months. This problem is in only H, I & J block but not in other areas of Mangolpuri Delhi 110083.So please kindly look into the matter as soon as possible.We are looking forward for your instant reply. Please get it rectified on priority.Thanks
with regards
deepak goel
cell: [protected]

ndpl electricity — problem in cut off electricity in morning &evening

sir/madem i am a student sir my problem in electricity i am interested in electricity time in change morning 6a.m in & evening in 7p.m my problem is solve raisely




thank you ;
name mangat ram
cont: [protected]

sir,
i am a student my problem is morning electricity in 7.a, m this problem is sultan puri 110086
but i.a.m not intersted in electricity cutting in morning please time change in electricity cutting
i hope your in my problem solve in raisely

yhank you ;mangat ram

sir,
i am a student my problem is morning electricity in 7.a, m this problem is sultan puri 110086
but i.a.m not intersted in electricity cutting in morning please time change in electricity cutting
i hope your in my problem solve in raisely

thank you :mangat ram

sir,
i am a student my problem is morning electricity in 7.a, m this problem is sultan puri 110086
but i.a.m not intersted in electricity cutting in morning please time change in electricity cutting
i hope your in my problem solve in raisely

yhank you ;mangat ram

1 days ago by Mangat Ram [send email]
sir,
i am a student my problem is morning electricity in 7.a, m this problem is sultan puri 110086
but i.a.m not intersted in electricity cutting in morning please time change in electricity cutting
i hope your in my problem solve in raisely

thank you :mangat ram

Respectfully Sir,
I am a resident of dhakka village(H.No.1-B). We take electricity connection in 2005, from that period of time we never consumed the units more than 400 for the period of 2 months.This time, we coul'dnt understand that how u gave us the bill of 630 units as there were not any leakage or problem of internal wiring.There must be some problem in our metre.
kindly help in this matter.
With Pay Regards
Amit Goel

Dear Sir,
I am in receipt of your letter No NDPL/APC/2010/4969 dated 30th March 2012 through e.mail as reply of my mail dated 9th March 2012. regarding case of dishonest abstraction of Energy (DAE) on the inspection of the connection carried by your Enforcement Team on 21st February 2012.

As per your letter you have observed the following three irregularities.

Seals of Meter box were found missing.
Seals of the meter terminal were also found missing.
Huge unauthorised load of 10.792 KW was found connected as against meagure sanctioned load of 1KW.
In reply of your points of irregulaties, please note that:
1. Seals of Meter box were broken on 21.03.2012 at around 3.30 PM by your inspection team under supervision of Mr. KPS Yadav. So your point No 1 is forfeited outrightly.

2. Fortunately, on tracing the old records, on my complain, Number 68498 dated 15.03.2006 your electrician, Mr. Pramod Kumar, opened the meter terminal seal for restoring electricity and next day he found fault in cable and rectifed the electric supply. He gave me four details B-195893, B-195892, B-195891 and 593564 for future references, like this instances. Please catch your concerned employee and book him for neglience if your terminal seal is still broken. It is your department responsibility to put further fresh seals if they break it at any point of time to restrore the electric supply in emergency cases. Meter is your property.

It is also very strange that your meter reader, who is reqularly vising the meter to get reading did not noticed that seals are broken. Now suddenly you have accused me with electricity theft. Is it not to drage me forcefully in electricity theft case? So your point No 2 has no validity in itself. It is your internal issue to be resolved by yourself at your level.

3. How you have calculated that 10.792 KW load is connected. Keeping electronic item at home is connected load? May i know your calculations of connected load of 10.792KW?

If you are really very transparent and interested to award a fair decision, your hounorable impartial inspection team should go to my neighbours to verified the fact that wheter we have removed the outer cover of our AC during the last 2 years or not. You would have got the clear position automatically on my consumption. As a result there would not be one sided decision o[censored]nfair practice adopted for tampering meter.

As per your letter, average recorded consumption has also been found only 160 units per month with use of ...water pump which constitute 30% of the computed consumption on the connected load. This further corroborates unfair practice having been adopted for tampering of meter.

Regarding this allegation imposed on me, please note:

Date 21.02.2012 (Your inspection team pasted paper seal No. 131126 to maintain the Status Quo with meter reading of 18964 Units),
Date 13.03.2012 (For generating bill of March Cycle, your meter reader took the meter reading of 19066 Units),
Date 13.04.2012 (Self Reading of 19186 Units for analysis) You may taken further reading with your soucrces

Consumption from 21.02.2012 to 13.03.2012 (22 days) is 102 units making an average of 139 units for 30 days and
Consumtion from 21.02.2012 to 13.04.2012 (52 days) is 222 units making an average of 128 units for 30 days

So these three readings figues of my consumption is still less than 160 units.

So all your allegations and statement "that irregularities clearaly substantiates adoption o[censored]nfair practices with ulterior motive of theft of electricity and it is concluded that case stands rightly booked beyond and doubt" are baseless and false. It clearly proves your intentions and decision purely one sided being imposed forcefully to harras a small common customer. So you are advised to withdrawn all the allegations immediately.

Otherwise even, if you are not still ok with the above consumption pattern after your inspection and seals on the meter, It is suggested that let us wait for next 12 months to get the consumption pattern from meter reading from 21.02.2012 (Date on which your inspection team pasted paper seal No. 131126 to maintain the Status Quo), and analyse the same after that period to take the necessary action accordingly. It is not fair to call any common customer as theaf or using "unfair practice adopted for tampering meter".

It will be your responsibilty to protect and guard the paper seal pasted by you. I will not be responsible if that seal got broken by any body including your inspection team members to save themselves.

Also your email dated 11th April 2012 has closed the chapter without considering my points stated in my e.mail dated 30.03.2012 by stating, regretting to inform that there is no further scope for review.


I have given you date, time, name of your staff who have tampered the seals. If action is required, please take it against your employee, not me.

Again as a good customer, in my mail dated March 18, .2012, i have offered, "Keeping in view the above scenario, it is requested to review the decision sympathetically with replacing the meter from 1kwh to 2kwh or max 5kwh".

I am a small employee working in a private firm in Noida (U.P.). Hope you will understand the hardships of common customer and will co operate in providing a suitable solution and not imposing one sided, autocratic decision as given by your inspection team to save themselves.

Thanks & Regards
Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

K No [protected]

Meter No 10135001



----- Original Message -----
From: Consumer Complaint Analysis Group
To: Pankaj Arya
Sent: Wednesday, April 11, 2012 10:28
Subject: RE: Harsment by your people




Dear Sir,



In response to your query with respect to the DAE case, may please find the attached letter as per analysis by Apex Review Committee of Tata Power- DDL.



As the matter has been examined by concern authority and observations have been laid, we regret to inform you that there is no further scope for review.



Assuring our best services always



Thank you for writing to TATA Power- DDL



We value your feedback to improve our services. Do let us know if you are satisfied with our services after the resolution of your issue. It will motivate us.



CCAG

(Consumer Complaint Analysis Group)

TATA Power Delhi Distribution Limited

(A Joint Venture of Tata Power & Government of Delhi)

Hudson Line, Kingsway camp,

Delhi- 110009

Website:www.tatapower-ddl.com





From: Pankaj Arya [mailto:[protected]@gmail.com]
Sent: Tuesday, April 10, 2012 8:24 PM
To: Consumer Care; Piyush Goyal; Consumer Complaint Analysis Group
Subject: Fw: Harsment by your people





Dear Sir,



Looking forward your reply on the parameter / basis for fixation of 10kwa meter.



Also you have not responded on the contact details of the senior Officer / chairman of your "authority concerned", company and office of Enforcement Assessment Cell or Consumer Grivences Cell for their intervention.



Thanks & Regards

Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

K No [protected]

Meter No 10135001

----- Original Message -----

From: Pankaj Arya

To: Consumer Complaint Analysis Group ; [protected]@ndpl.com ; [protected]@ndpl.com

Sent: Friday, March 30, 2012 20:28

Subject: Re: Harsment by your people



Dear Sir,



Thanks for forwarding my request to the conserned department for further review by the authority concerned.



I am surprised to read "advised to follow the instructions as and when issued by the office of Enforcement Assessment Cell". Further "We deeply regret to inform you that, we could not proceed further with your request based on above mentioned fact".



Meter is install on the basis of electronic items lying (may be damaged) in the house or on the basis of the consumption or on the points provided by the electrician for the convenience of the consumer.



My consumption for the last 41 months approx. (03.10.2008 to 13.03.2012) is 181 units per month or say 6 units a day. Average Bill inclusive of taxes is Rs.545/ = and Rs. 444/= per month with subsidy provided by Delhi Government. This is beyond my immagination that your "authority concern" is still sure (after review) that meter capacity should be increased from 1kwh to 10kwh.



How may residents are having 10kwh meter with same electricity consumption / electricty bills in my neighbourhood?



10kwh will be a big Burdon on my financial budget, as your officers told me rough calculations of financial aspect on my pocket which is beyound my financial health and autocratic behaviour in the assesment procedure.



Please advise,

I can sell / dispose off my microwave oven/ TV, Washing Machine and some other electric items if your decision is based on the items lying in my home.

I can remove the points if your calculations are on the basis of points. Consumption chart is enclosed herewith for your reference.



Requestiong again to intervene in sympathetically manner so that matter can be resolved in justifiable manner, otherwise i have no option to knock the door of legal agencies / authorities. In that case all the cost, charges, legal and other all expenses will be on your part.



As you have mentioned your in ability to proceed further with the request ".I shall be greatful if you provide me the Name, address and contact No. of the senior Officer / chairman of your "authority concerned", company and office of Enforcement Assessment Cell or Consumer Grivences Cell for their intervention.



It is purely one sided, autocratic decision and is being imposed on me forcefully by mentioning "advised to follow the instructions as and when issued by the office of Enforcement Assessment Cell".



Thanks & Regards

Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

K No [protected]

Meter No 10135001

----- Original Message -----

From: Consumer Complaint Analysis Group

To: Pankaj Arya

Sent: Thursday, March 29, 2012 12:08

Subject: RE: Harsment by your people



Dear Sir,



This is in reference to your below mail trail.



As desired by yourself, matter has been reviewed by authority concern and it has been advised to follow the instructions as and when issued by the office of Enforcement Assessment Cell. We deeply regret to inform you that, we could not proceed further with your request based on above mentioned fact.



Assuring our best services always



Thank you for writing to TATA Power- DDL



We value your feedback to improve our services. Do let us know if you are satisfied with our services after the resolution of your issue. It will motivate us.



CCAG

(Consumer Complaint Analysis Group)

TATA Power Delhi Distribution Limited

(A Joint Venture of Tata Power & Government of Delhi)

Hudson Line, Kingsway camp,

Delhi- 110009

Website:www.tatapower-ddl.com





From: Piyush Goyal
Sent: Monday, March 19, 2012 4:06 PM
To: Pankaj Arya
Cc: Consumer Complaint Analysis Group; Consumer Care
Subject: RE: Harsment by your people



We have forwarded your case for review. However, it will take time and we request you to bear with us for 15 working days.



Regards,



Piyush Goyal

Head (Consumer Relationship Managment)

TATA Power Delhi Distribution Limited

(A Joint Venture of Tata Power & Government of Delhi)

Hudson Lines, Kingsway Camp, Delhi - 110009

Phone [protected]



From: Pankaj Arya [mailto:[protected]@gmail.com]
Sent: Sunday, March 18, 2012 15:45
To: Consumer Complaint Analysis Group; Consumer Care; Piyush Goyal
Subject: Re: Harsment by your people



Dear Sir,



Reference your various mails.



I was very happy to read your mail of Thursday, February 23, 2012 10:24 mentioning that, as per Delhi Electricity Supply Code and Performance Standards Regulations 2007 Chapter VII Clause 52 (iv), The Assessing Officer has to prepare a report giving details of total connected load, condition of seals, working of meter and mention any irregularity noticed at the time of inspection, and necessary action will be taken after considering all the aspects and analysis of consumption pattern.



My hearing, presentation and discussions took place in your office on Wednesday dt. 05.03.2012 very cordial manner without any arguments.



On March 9, 2012, I came to know that Meter of 10KWA has been recommended/ sanctioned by your inspection team ignoring and sidelining my appeals, facts, figures and presentation during the hearing.



Again on Friday, March 09, 2012 21:05 I provided all the facts through e.mail.



Keeping in view the sensitivity of the case and your mail of Friday, March 16, 2012 15:15 that “as such issues could not be processed/resolved through e-mails.” I personally visited your office discussed the facts with your officers (Names not quoted) submitted the written representation in your office. Your officers told me that there is a provision of revaluation of the decision.



So you are hereby requested to reopen the case, revaluate the decision which has been taken one-sided, absolutely ignoring my appeals.



I am a small serviceman and using very less power. Please don’t harass me by imposing one sided autocratic decisions.



Keeping in view the above scenario, it is requested to review the decision sympathetically with replacing the meter from 1kwh to 2kwh or max 5kwh.



10kwh will be a big Burdon on my financial budget, as your officers told me rough calculations of financial aspect on my pocket. Alternatively, please suggest, I can sell / dispose off my microwave oven/ TV, Washing Machine and some other electric items if your decision is based on the items lying in my home.



Looking forward your intervention in sympathetically manner so that matter can be resolved in justifiable manner.





Thanks & Regards

Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

K No [protected]

Meter No 10135001



----- Original Message -----

From: Consumer Complaint Analysis Group

To: Pankaj Arya

Sent: Tuesday, March 13, 2012 11:54

Subject: RE: Harsment by your people



Dear Sir,



As desired by yourself, we have forwarded your below mail to the department concern, necessary action will be taken independently and we have no role to play in analysis of enforcement related activity, the matter will be processed as per norms. however we still strongly recommend you to follow the specified process as stated to you in attachment and below mail trail, as your presence and representation is required by the enforcement department to understand the matter and resolve at its logical end.



Hope above matter clarifies your concern, we deeply regret for any inconvenience caused to you.



Assuring our best services always



Thank you for writing to TPDDL



We value your feedback to improve our services. Do let us know if you are satisfied with our services after the resolution of your issue. It will motivate us.



CCAG

(Consumer Complaint Analysis Group)

TATA Power Delhi Distribution Limited

(A Joint Venture of Tata Power & Government of Delhi)

Hudson Line, Kingsway camp,

Delhi- 110009

Website:www.tatapower-ddl.com





From: Pankaj Arya [mailto:[protected]@gmail.com]
Sent: Monday, March 12, 2012 9:14 PM
To: Consumer Care; Consumer Complaint Analysis Group; Piyush Goyal
Subject: Re: Harsment by your people



Dear Sir

kindly resolve my matter asap

Thanks & Regards

Pankaj kumar Arya

K No [protected]

Meter No 10135001

A-3/31, Sector-4

Rohini, Delhi -85

Mobile No [protected]







--- Original Message -----

From: Pankaj Arya

To: [protected]@ndpl.com ; Consumer Complaint Analysis Group ; [protected]@ndpl.com

Sent: Friday, March 09, 2012 21:05

Subject: Re: Harsment by your people



Dear Sir,



Reference your presentation and discussions in your office on Wednesday dt. 05.03.2012



As a result of your decision (onesided), your lineman today came with 10kwh meter for installing / replacing in my house.



As stated in the presentation we are a very small family of four members.(two members during the day four members in the night). and mostly out of station as my native place is Allahabad.



During inspection of my house, your inspection team made the list of electrical items present in my home as below.



1. There is Two TV in my home, but we are using one TV, and another is not in use.



2. Washing machine, which is used only occasionally as we have a maid servant to wash the clothes available at cheap rate.



3. There are two bathrooms, so obliviously there will be two geysers. But usage is only on the basis of members present.



4. There are five fans fitted in the house, but all the members will not run the fans separately as end of the month we have to pay the electricity bill.



5. One computer with printer, as I am a serviceman and computer is available with me in the office, so usage is very vey less. It is used only to check personal important / emergency mails some times.



6. We have five tube lights fitted long back in my house but we are using CFL bulbs only to reduce the bill. Removing the Tube lights is difficult as it will deface the walls.



7. Yes, one air conditioner is there. I am sorry to say that I was doing night shift and my wife was out of town during the period under question. It is just for my relative (my sister) staying in Australia. She can not live without AC when she visits us.



8 Micro oven, which is of our relative staying abroad and is for repair.



In the end, if we consume more power, we have to pay more. As mentioned earlier, I am a small serviceman and fully aware of energy saving using less energy consuming electrical items.



Keeping in view the above scenario, it is requested to review the decision sympathetically with replacing the meter from 1kwh to 2kwh or max 5kwh.



10kwh will be a big Burdon on my financial budget. Alternatively, please suggest, I can pack and or sell my microvace oven/ TV, Washing Machine and some other electric items.



Looking forward your early and favourable reply.



Thanks & Regards

Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

----- Original Message -----

From: Pankaj Arya

To: [protected]@ndpl.com ; Consumer Complaint Analysis Group ; [protected]@ndpl.com

Sent: Thursday, March 01, 2012 20:55

Subject: Re: Harsment by your people



Sir

I am waiting for your reply

Regards
Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

----- Original Message -----

From: Pankaj Arya

To: [protected]@ndpl.com ; Consumer Complaint Analysis Group

Sent: Tuesday, February 28, 2012 20:02

Subject: Fw: Harsment by your people



Sir

Can you tell me please have you farwarded my mail to Sector 3 Rohini New-delhi office ? Because i have alrady told all facts to You .kindly resolve my matter immediately.

Regards
Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

----- Original Message -----

From: Pankaj Arya

To: Consumer Complaint Analysis Group

Cc: [protected]@ndpl.com ; [protected]@ndpl.com

Sent: Sunday, February 26, 2012 11:53

Subject: Re: Harsment by your people



Sir

Can you tell me please have you farwarded my mail to Sector 3 Rohini New-delhi office ? Because i have alrady told all facts to You .



Regards
Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]





----- Original Message -----

From: Consumer Complaint Analysis Group

To: Pankaj Arya

Sent: Friday, February 24, 2012 17:53

Subject: RE: Harsment by your people



Dear Sir,



Issuing of show cause notice would take time as inspection was done on 21.02.2012 as mentioned by you in below mail and you may be called for hearing somewhere after March’ 2012. So you may get your matter resolved as per norms and below mentioned process.



Assuring our best services always



Thank you for writing to TPDDL



We value your feedback to improve our services. Do let us know if you are satisfied with our services after the resolution of your issue. It will motivate us.



CCAG

(Consumer Complaint Analysis Group)

TATA Power Delhi Distribution Limited

(A Joint Venture of Tata Power & Government of Delhi)

Hudson Line, Kingsway camp,

Delhi- 110009

Website:www.tatapower-ddl.com





From: Pankaj Arya [mailto:[protected]@gmail.com]
Sent: Thursday, February 23, 2012 9:00 PM
To: Consumer Complaint Analysis Group
Subject: Re: Harsment by your people



Dear Sir

i am working in private company . There is no leave in the Month of March . So in this connection any clarification require i will reply on mail.



Regards
Pankaj Arya
A-3/31, Sector-4
Rohini, Delhi-110085
Phone[protected]
Mobile No [protected], [protected]

K No [protected]

Meter No 10135001

----- Original Message -----

From: Consumer Complaint Analysis Group

To: [protected]@gmail.com

Cc: Consumer Care

Sent: Thursday, February 23, 2012 10:24

Subject: RE: Harsment by your people



Dear Sir,



We deeply regret for the inconvenience caused to you.



As per your below mail, we would like to inform you that, as per Delhi Electricity Supply Code and Performance Standards Regulations 2007 Chapter VII Clause 52 (iv), The Assessing Officer has to prepare a report giving details of total connected load, condition of seals, working of meter and mention any irregularity noticed at the time of inspection, so we could not comment on the inspection report. However, In this matter we would like inform you that, necessary action will be taken after considering all the aspects and analysis of consumption pattern along with observations made at the time of inspection. The process shall be as per prescribed rules and regulations.



We recommend you to please wait for next few days as a show cause notice shall be sent to you in due course along with the date of personal hearing, Request you to please follow the instructions as mentioned in the show cause notice, and you shall visit TPDDL (Formerly NDPL) Enforcement Assessment Cell (EAC), EAC Building, Sector-3, Rohini, Delhi-110085 along with your below representation and details available with yourself. After going through your representation, speaking order will be raised along with the final bill.



Request you to please follow the above prescribed procedure so that matter can be resolved in justifiable manner.



Assuring our best services always



Thank you for writing to TPDDL



We value your feedback to improve our services. Do let us know if you are satisfied with our services after the resolution of your issue. It will motivate us.



CCAG

(Consumer Complaint Analysis Group)

TATA Power Delhi Distribution Limited

(A Joint Venture of Tata Power & Government of Delhi)

Hudson Line, Kingsway camp,

Delhi- 110009

Website:www.tatapower-ddl.com






From: Pankaj Arya [mailto:[protected]@gmail.com]
Sent: Wednesday, February 22, 2012 09:04 PM
To: Consumer Care
Cc: Piyush Goyal
Subject: Harsment by your people


Dear Sir,

I, Pankaj Kumar Arya R/o House No 31, Pocket No A-3, sector-4, Near Santan Dharam Mandir, Rohini, Delhi-110085. Yesterday Mr. KPS Yadav and his inspection team visit our premise at 15.30. Without proper checking, they told us that you had opened the meter seal. So, your electricity consumption bill is coming low amount. In this connection, we are informing you that in my family; there are four people, myself, wife and my parents. My Parents was not here from January 2011 to October 2011, and my wife is also not here in this summer. I am working at Noida in private company, and I am using electricity only at night. If you have not trusted upon us, you may confirm from our surrounding area people.



In my home only two people are present in a daytime, and four persons are present at Night. Your inspection team made my home electrical items list.

1. There is Two TV in my home, but we are using one TV, and another is not in use.

2. One washing machine, which is use one or two times in a month.

3. Two geysers but we are using one geyser 5 to 10 minutes in day.

4. There are five fans but in summer maximum, two fans in use at a same time.

5. One computer with printer but we are using 2 or three hour in a week, and printer is using one time in the month.

6. There are five tubes in my house but no tube in use because we are using CFL bulb for this purpose.

7. One air conditioner, which is used three to four times in whole summer. In this period, I am doing night duty, and my wife is out of town.

8.Water pump is not required for filling water tank because water is coming full force morning 5.30 to 8.30 and evening 6 to 8.30 last five months.



Can you tell me please if any person uses all electric items at a same time? For your kind information, we are using energy saving electrical items. Power ministry and NDPL are publishing to save energy and why your people tell use more electricity?



For your information, Mr. Pramod Kumar, your electrician came to my house on 15.03.2006 against our Complain Number 68498. Mr. Pramod Kumar open meter seal for providing temporary electricity on 15.3.2006 night and next day he found fault in cable and rectify our electric connection. And he told us if any person asks, then you will tell these four details B-195893, B-195892, B-195891 and 593564. Your meter readers regularly visit my home why your people not intimate to you?

Your inspection team behavior was not good. They force my wife for singing of dishonest abstraction of Energy (DAE) form. And I am unable to attain your office because I am working in private company. There is no leave in March if you required any documents; I will provide you through email.

Kindly consider my case and remove dishonest abstraction of Energy charge from us.



Thanks & Regards

Pankaj kumar Arya

K No [protected]

Meter No 10135001

A-3/31, Sector-4

Rohini, Delhi -85

Mobile No [protected]








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fast meter runing
hi i am AN NARANG live at ROHINI SECTOR-9, NEELGIRI APT. I got the bill of ndpl i see that ndpl have more than our enegry uses we don't take any more electronic items but bill is coming high
for ex last time we recived a bill of FOR 1247 UNITS and now we recivecd FOR 2012 UNITS'S bill how can this is possibleAN NARANG

sir...i have registered a complaint against fast meter reading . they came near by almost a month.they said meter is OK. but another person come for NDPL he say ur meter is very fast, it s loading is 6 times more than usual. what should i do. I[censored] not able to do some thing soon.i am registering a complaint against NDPL carelessness and false checking, through news channel and consumer court.

Unsusally fast meter

We had already submit a complaint before for fast running of meter.After that an engineer came and checked our electricity meter and found that it is running 35% faster than the normal meter but nothing had been done on that . It is our merely request to replace or repair our meter.
my address:-1/71 sadar bazar delhi cantt-10

I AM PERMANENT RESIDENTIAL OF KESHAV NAGAR (BURARI) DELHI-36 AND HAVE REGD. A COMPLAINT REGARDING FAULT OF STREET LIGHT IN B & D BLOCK COMPLAINT NO. 8638 ON DATE 6.6.2009 AND OTHER COMPLAINT NO. 11330 DATED 11.7.2009 BUT THIS DEPARTMENT NOT TAKE ANY ACTION, REASON CRIMINAL ACTIVITIES IS GOING ON HOPE THIS DEPARTMENT INVOLVING WITH THIS ACTIVITIES. SEVERAL INFORMATION GIVE TO NDPL JE AE ON PHONE NO [protected]/[protected] AND THERE SENIOR OFFICER.
CHANDER SINGH KATARIA
B-246/4 KESHAV NAGAR, DELHI-36

Dear Sir/Madam

Complain Regarding Street Light

Sir,

I am permanent residential of D-Block, Tripathi Enclave, Prem Nagar-II, Nangloi, Delhi.I continuosly complained about a street light in our street which didnt work but there is no action taken against that.

Sunil Kapoor
D-Block, Tripathi Enclave,
Prem Nagar-II, Nangloi, Delhi

sir,
my name is dinesh kundra resi of f14/69 model town-2 delhi-9 in front of my house there are two
polls which did not work . last month i am complaint by this by phne but did not any action so
pls take some action.
thanking you
DINESH KUNDRA
[protected]

i am amit dogra son of sh, bhagwan dass dogra resi .. of a -block pardeepvihar nathu pura street no 7.sir my problem is that there is a broked pol out side of my house it ibecame band and fhanging over my roof sir it could be dangerus for us so i am requesting u tolook after this matter personly .i shell be vey thank ful toyou, , , , , , , , , , , , ,

NDPL Complaints: STREET LIGHTS. ... There are many street light in our street not been working from five days at v.p.o katewara, delhi-39 The sight is at jatkhore Road katewara, delhi-110039. Your are requested to take necessary action aganist this complaint.
My mobile number is [protected]

TO,
TATA POWER DELHI DISTRIBUTION PVT. LTD.(NDPL)
NANGIA PARK,
SHAKTI NAGAR,
DELHI

THIS IS TO BRING IN YOUR KIND NOTICE THAT A ELECTRICITY 4 POLE TRANSFORMER IS INSTALLED JUST IN FRONT OF OUR PROPERTY.OUR MAIN GATE ENTRY IS AL, OST BLOCKED BY THIS TRANSFORMER.THE ADDRESS DETAIL IS AS UNDER:
308/8,
SHAHAZADA BAGH,
OLD ROHTAK ROAD,
DELHI-110035
YOU ARE REQUESTED TO REMOVE THIS ABOVE TRANSFORMER AT THE EARLIES

I have given this letter to ndpl in February'13 but still no action has been taction plz look into this matter asap.

there is no electricity since 4:30 am in pocket 1 sector -23 rohini delhi-85 in one phase while two others are working.this is a regular phenomenon which creates unnecessary confrontations between ones who are without electricity and same neighbours with airconditioners and cooling working fine.

please send some electrician urgently or restore supply.

There is lot of Power (Electric) failure in our locality. Now, it has become regular, there is no electric supply betwen 4.00pm - 5.00pm & 8.00pm to 9.00pm regulary. And sometime, light (power) does not come whole day as it happened on 29.7.09 & 28.7.2009. Even the date mentioned there is no light/power in Hardev Nagar only.

Where as we find in our nearby locality Nirankari Colony, Mukherjee Nagar, Timarpur, Malkagunj, There is no power cut for such a long time.

We are residing in

Hardev Nagar, Jharoda Mazra, Near Burari Bypass Chowk, Delhi-84

Kindly help me in this matter

Thanks

There is no electricity since 4 hours in Laxmi Vihar, Block-C, Burari, Delhi-84.

Please send some electrician urgently or restore supply.

Dear Sir,
Received a letter from you asking for the amount due to me for faulty meter.Sir I represented myself so many times since 2001 in this regard but the situation is same.It has been ascertained by your JE that the meter is not faulty even then I am receiving the letters of dues.Infact you are supposed to refund me the amount I paid for several months on average basis till the settelment of the case as promised by you .Sir it is my request to look into the matter.

Thankyou,

Sincerely
rajiender kumar
h.no d2/256, 57
sultan puri new delhi

respected Sir,
i m the citizen of delhi nd living in mangol puri, new delhi. i want to express ur kind attention to my area. there is a usually problem of cuttig electricity in day or night. plz change the schedule of cut the power supply, instead the time of 6 p.m from 8 p.m to 9 p.m.

U r kindly requested here to take of any fruitful action to mind with our unbear problem.

Thanks,

Dear Sir,
My name is Lajpat Kurdiya S/o Shri Babulal Kurdiya R/o House no. 223 Block F-3, Sultan Puri New Delhi – 110086.
Now days, we are suffering with a bizarre issue of electricity in our area F-3 Block. I would appreciate that electricity condition was better than. But again there is no difference. Same as earlier your department also make lots of policy and implemented. But all these efforts to reform the condition of electricity have you checked are working fine of not. Let me tell you.
NO…………..No…………….....⇄
The condition of electricity is becoming deteriorated in our area day by day. We had seen a dream of better power supply for New Delhi. It seems now days the condition of electricity is hopeless.
As same NDPL electrician, NDPL’s customer care executive also becoming couch potatoes they people are not performing their duty honestly.
Last Night the entire limit had been crossed by NDPL customer care executive MR. ANIL, MR. VINAY and MR. RAJIV.
Last night when I reached home at 9:30 PM there was no power supply as usual daily routine. I waited for power come. Mean while I came to know that since morning power had been coming only for few minute and going for long time. I have compliant number of our local area sultan puri zonal office [protected]. I tried many time on this number [protected] bell was ringing but no one picked up my phone.
Then I dialed NDPL Customer care number[protected] at 10:12PM Monday 22/06/2009 for knowing the status of area.
1. Mr. Anil took my call. I made him understand the issue of my area F-3 Block of Sultan Puri New Delhi. Mr. Anil replied me that there was no updated information from Sultan Puri Area. Then I requested for lodging a call against regarding issue of Sultan Puri Area. When I asked for complaint number. Mr. Anil put me on hold and after waiting few minute my phone was cut.
2. Then again I re-dialed same number this time Mr. Vinay took my call I asked for Mr. Anil with whom my conversion was going on. Now Mr. Vinay didn’t reply me but I heard backward sound of gossip. They people were laughing at me one person said “fir usi ka phone hai kya Vinay rakh de yaar” I was about to ask that what was the fault why has power not been coming since morning continuously. After having my query my call was again cut.
3. Last time called again this time Mr. Rajiv took my call I heard again backward sound “ usi number se phone aa raha hai kya kaat de mat utha” I said HELLO………. Are you listening my voice or not but I am listening your gossip then Mr. Rajiv Replied me then again I made him understand. Then he informed that by the 11:15 PM your area will be rectified. I asked about the issue and Anil and Vinay. He assured me that within 10 minutes my senior will get back you for this issue.
I waited half an hour and I tried again to call again but this time I was completely stumped. My phone was blocked last night on[protected].

Really I would appreciate what I team work of NDPL customer care I saw last night and what a great service of NDPL service of Sultan Puri Area F-3 Block.


Best Regards
Lajpat kurdiya
[protected]

HELLO SIR I AM AJAY KUMAR I AM LIVE AT H BLOCK SULTAN PURI I HAVE A COMPLAINT ABOUT STEET LIGHT MY HOUSE NUMBER IS H-1/337 SULTAN PURI NEW DELHI 110086

in my meter red light is always on.

my name is manish and my meter no.42011085 CA NO.[protected]

Dear Sir,
We are in Gupta Complex, we wann to name change of meter, our requiest no[protected], NDPL executive come in our office for the document we are submitted our document which they are required. NDPL executive take paper on28/7/09. after few days we ask our status, NDPL, helpline tell us pls. talk with CMG department. MY brother visit CMG department of NDPL. they ask registerd paper of property, we tell them this is commercial bldg. & this is trensfer by only builder, & that papers we are alredy submet to you . BUT offecer tell us, no pls. submet again, we are again submit all papers . He say you get SMS from NDPL after 5 to 7 days. But they are saying always, after 3 day, after 4 days.Today (7/09/09). they are saying that if you wann to name change you must give us registerd paper. We are not understand why they are hares. me longe time, why thay are take my paper two time, why they kil my time,
Pls. help me or give me advise in which department, i will go .

i came up in ur office in sant nagar burari to settle my bill. on settling the bill i came up with a small query, which the cashier and one other fellow handled by accusing and abussing me. i guess this is a good sign of ndpl prosperity.
later i spoke on the following no.s [protected], [protected], [protected], [protected], 27468030, but i noone even bothered to listen to me. what shall i do? u should dismiss such staff even the security person was standing and watching like an .

ndpl staff serving in sant nagar, burari must be terminated they are not there to assist customers .instead they are there to make fun of consumer and to abuse them, they all are very insincere towards their duty. especially the cashier and the other fellow wearing glasses are very rude. they started swearing at me even though i was speaking politely and frankly with them. even there was no rush at all.
and u should depute some staff on this no. the no. is 27468030 to atleast pick the phone. today its monday an i guess u do work on mondays. i had a very bad experience today.
i need to approach some senior staff of ndpl to dismiss those in sant nagar burari office.
jitender singh
[protected]

I Mohinder Singh, Rep. M/s Eurotech Automation Pvt. Ltd. and my Reqest No. is [protected] dt. 21.06.10 regarding new long term temporary connection, sorry to say till on date no action has been taken so far except of harasment, every time a new demand is raised by the NDPL staff, very resently on 12.07.10 two document was more asked Present list of Director and MOA, WE HAVE PROVIDED THE SAME VIDE DAIRY NO 1567272 DT 12.07.10. BUT YOUR COMPUTER SHOWS NO DOCUMENT RECEIVED, SORRY TO SAY THE STAFF IS VERY IRRESPONSIBLE PAYING ONLY HARASMENT ALL SHOULD BE CHANGED.

MOHINDER SINGH
[protected]

Sir,
I regret to inform you that one letter was written to your good self and dairy on[protected] in your office (Hudson Line) Delhi-9 for transfer following electric connections no-[protected], [protected] & [protected] which were installed at premises no 24/3 Vyas Marg, Shakti Nagar, Delhi-7 in the name of Shri Mukesh Bansal S/o Late Shri Jog Dhian Bansal. Shri Jog Dhian Bansal has been expired on[protected]. we have submitted all documents which were required for transfering these connections in the name of Mr. Mukesh Bansal. More than 15 days have been passed, but, we did not receive any reply/message from your office in this regard to till date.Kindly take action immediately. Your company have a good reputation for giving quick & good services.
Thanking You,
sd
Adv Ashok kr Aggarwal
26/87 Shakti Nagar,
Delhi-7
Mob-[protected]

hgfhg

maine miter lagvane ke lia ndpl me form hbara hai. mera panjikaran sakhya [protected] hia. kiripya mera cnection jald se lagvaye.

NDPL - NO CURRENT — NO CURRENT - K NO. 43505219894 G

ON return from holidays i.e. 18th June 2009, we found no electric current in our DDA Flat No. 437, 4th Floor, Pocket D, Sector B-2, Narela. I lodged complaint with NDPL on 18th June at about 2.50 p.m. I was assured that my complaint would be attended in 2 hours. But it is strange even after two days, no action is taken as our complaint is not attended to.

We request for immediate action.
Thank you.

My Name is Neeraj Sharma and I am living in Village Harewali, Delhi-39 and Phone no. is [protected], Hamare village mein 2 portion mein light ko kar rakha hai. daily light jati hai to 1 portion ki light aa jati hai lekin 2nd portion ki light nahi aati. bhaut complaint karne ke baad light ke complaint solve karne ke liye aate hai. bhaut complaint karne ke baad bhi ek transformer se connection nahi kiya.

PLS we request yo disconect supply for 2 or 3 hours on 17/07/09 pls give us this shutdown thanks

regarding energisation date

you are erquested to give above date in my billing

Res sir,
my meter K no:[protected] is work veary fast piz chang my meter.
I send you once again.
Ph: [protected],[protected]
Add: 8375 ROSHAN ARA ROAD
FLOER MELL VALI GALE
DELHI: 110007

Date : 10.08.2009

To
Consumer Care Cell
NDPL
Delhi

Dear Sir/Madam

Elecricity CutDowm problem
I am residence of North west delhi in D-Block, Prem Nagar Part-II, Tripathi Enclave, Delhi-86. We all facing lot of problem due to electricity down problem. Every day electricity had cutted in Full Day to 10 or 12 hours it’s their daily drama, whenever rains came, or wind storm came they cu down the electicity.In...

SUNIL KAPOOR
D-Block, Tripathi Enclave,
Prem Nagar-II, Nangloi, Delhi

Date : 17.08.2009

To
Consumer Care Cell
NDPL
Delhi

Dear Sir/Madam

Elecricity CutDowm problem
I am residence of North west delhi in D-Block, Prem Nagar Part-II, Tripathi Enclave, Delhi-86. We all facing lot of problem due to electricity down problem. Every day electricity had cutted in Full Day to 10 or 12 hours it’s their daily drama, whenever rains came, or wind storm came they cu down the electicity.In...

SUNIL KAPOOR
D-Block, Tripathi Enclave,
Prem Nagar-II, Nangloi, Delhi

Complain about power failure

I am staying in rohini sector-20, pocket-10. House no-116, for last 2 hrs there is no electricity, we have also trying a lot on customer care no but no one is picking up the phone. There is no electricity since 6.30. Therefore you are requested to kindly rectify it as soon as possiable

NDPL — burn the t/f last 2 week

Respected sir
plz change the burn t/f as soon as possible.

Thanks
Jitendra kumar Sharma
m.no.-[protected]

meter connection is pending due to same name.but address and father name is diierent.

Dear Sir

I received a bill of NDPL against our kno [protected] add- b4- rangmahal appt pitam pura, delhi
amonting Rs 4050.00 for the month of may/june09, i am not agree with the amount charge by the NDPL you may look in to the matter it is to high, because of holidays house is locked half of the time and charges are unacceptable, either meeter is wrong or bill is wrong .
please look in to the matter i will not pay this bill and not responsable for late payment

NDPL Delhi — No Supply

I am lodged the already complaint & Complaint No. 41481686 but complaint lodged Thursday . Very surprise no action left the 48 hours. Please consider the matter & immediately solve the matter.

Thanks


( Mukesh Kumar Pachauri)

Dear Sir,

This is regarding street light complaint. I had registered with sub-divisional office at Nangli Poona, Delhi-36 on 23rd September, 09 and again on 12th October, 09 (No. 437662) for the street light connection disconnected by the linemen while fixing another board on the pole having eleven electricity connections. This pole is located in Prajapti Mohalla ( the pole is without any number) in village Ibrahim Pur (Proper), in Nangli Poona Sub-division area. With no street light in the mohalla, we have been facing lot of hardships. We shall appreciate if an early action is taken for making the steet light in working order again.

Suraj Bhan, H.No. 65, Village Ibrahim Pur, Delhi-110036

Requested sir,

I am Mukesh Kumar Bhardwaj from Ladpur, Near Kanjhawala delhi, in my street i don't have street light, please kindly i am requesting to NDPL, put street lights in over street.

Thanking You

Your sensearly
Mukesh Kumar Bhardwaj
([protected])

NDPL Delhi
Posted:[protected] by Rakesh_singh866 Send email


Delay for connection of new e-meter


REQUEST FOR NEW CONNECTION
Sir,

I have applied for new connection of electirc meter. but till date the NDPL company have not install new meter at my home. the details of the request
request no.[protected] dated[protected]
several times I have remind them but no action taken by them till now.

PLS Take any of action quickly

Regards

Rakesh_singh866

pls transfer my meter as soon as possible...my request no is...[protected]

I applied for a meter on 12th AUG but the meter has not been installed yet

The payment for the demand note was done in time
My request no is [protected]
The Customer care says they have goofed up in writing the address of the place where the meter is to be installed
Every time I call they say that they are looking into the matter and it will be resolved in 2 working days
But I am calling them from the last 15 days and no progress was made on this front


MY PAYMNTS R-T.NO [protected]@4300/-DTD[protected]

This is with reference to Request No. [protected] (K No. [protected] ). After all the formalities and payment of Rs. 4200.00 against Demand Note No. 468820, NDPL team has visited my house on 25.5.2010 to install the meter. But unfortunately, they refused to install the meter saying that the pole is more than 50 metres from my house and suggest me to get installed temporary meter. But it is not fair, there should be poles in our colony as there are many houses using the electricity now. Although, my house is very first from the nearer pole available (approx 50 metres).

I want permanent meter only and have paid for the same already.

Although due to much difficulties, I applied for temporary meter vide Request No. [protected], after all the formalities and I have made the payment of Rs. 900.00 against Demand Note No. 476130. But unfortunately, the meter has not been installed yet. I have been visiting the Narela Zonal Office regularly. I met with Mr. Mahesh regarding this and he sent a mail to issue the meter to the concerned department as well as to Zonal Manager Mr. Praveen Sharma ([protected]) of my area (Narela). I also met with Mr Praveeen Sharma and he assured me to install the meter soon. But no action has been taken yet.

I request you to please forward my request to your concerned department to install meter/pole.

Thanks

Santosh Kumar Singh
# [protected]