[Resolved] Nobroker — Unsatisfactory cleaning services provided by NB and very poor customer service as well

Anup04

from Thane, Maharashtra

Oct 16, 2022

Address:

Thane

I had taken cleaning services from NoBroker for yesterday, i.e. 15th Oct. Firstly it was scheduled at 10:30 am and the service partner came at 2:45 pm and that too after 5 follow ups with NB team.
I had booked for premium bathroom cleaning and 4 window cleaning. The service partner did not bring the machine along with him which is a part of premium service. And moreover for window cleaning he just wiped the glasses with dry and wet cloth, however even the channels were supposed to be cleaned as a part of the service.
Next i advised the service partner to bring the machine and complete the service to which he gave a commitment that he would come today, ie., 16th Oct and complete it. But he didn't turn up.
I have tried to contact NB atleast 10 times now and they just disconnect the call after listening to the issue or just keep me waiting for hours. There is absolutely no solution being provided by the NB team and i am literally feeling helpless. This is completely cheating on the part of NB and i feel as if I should have used Urban Clap services.
I know there still won't be any solution provided but want to provide a picture to the larger audience so that they avoid booking from NB.
I was in contact with the RM Akhilesh M who hasn't bothered to call me back even after repetitive calls from my end

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Dec 3, 2022

Complaint marked as Resolved

NoBroker customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2022

NoBroker Customer Care's response Hi Anup, this is certainly not the kind of service we intend to provide you for our cleaning service. Hence, we request you to share your registered contact number so that we connect with you to provide a satisfactory resolution.

Verified Support

Nov 01, 2022

NoBroker Customer Care's response Hi Anup, we are closing your complaint as we are still waiting for your registered contact number which is required to investigate your issue. Please reach out to us with the same to assist you further.

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Comments

ananthchn

from Chennai, Tamil Nadu

Oct 17, 2022

This is exactly the same experience for me. To add to it, they broke several expensive items.

Anup04's [Complaint's author] reply, Oct 17, 2022

Yes, this seems common. Customer support just don't care about the complaints as we have already paid them. And partner service is a complete joke with utter unprofessionalism, working for multiple companies and that is the reason they mess up with the scheduled time. Some action needs to be taken here

NoBroker Customer Care's response, Oct 18, 2022

Verified Support

Hi Ananth, we'd like to understand more about your issue. Hence, please elaborate on your issue and share your registered contact details so that our dedicated team can reach out to you and discuss this over a phone call.

Anup04's [Complaint's author] reply, Oct 19, 2022

@nobroker customer service team - How do i share my registered contact details? I don't see any option to send you a message

NoBroker Customer Care

from Bengaluru, Karnataka

Oct 28, 2022

Verified Support

Hi Anup, we want to let you know that you can provide your registered contact information along with your display name to [protected]@nobroker.in, which will enable us to get in touch with you and offer a satisfactory solution.

Anup04's [Complaint's author] reply, Nov 7, 2022

The email id sent on this comment is masked. Please suggest

Dr Bhupender

Feb 3, 2023

OMG this is what even i am facing call no broker for 2 primium bathroom cleaning on 14th dec 2022 he came cleaned one bathroom and said he is done. Dust was on gycer, bathroom mirror was full of water stains, shower curtain was dusty, floor stain were as it was..he just cleaned with soap n brum. I had called urban clap they did an awesome job which pics i also mailed to no broker.
And when I complaint to no broker they asked me.to send pict which i did then they say that they can refund for only one bathroom which I denied to take. Kept on repeatedly following up but no satisfactory reply and when today i called I was told that they we never refund of one bathroom also !!!

This is high n mighty attitude i am going to run a campaign against no broker for any of thier services
If they can treat an educated lady like this never know how they must be looting commen men !!
Dr bhupender Kaur
[protected]

ananthchn's reply, Feb 3, 2023

They are the worst. They are running a scam. Include me in your campaigns and also if you are willing to take any legal action, I can join you