Orange Tours and Travels Complaints & Reviews

PNR 2075403

I booked a ticket from Calicut to Hyderabad on 8th March 2016, travelling date is same.

I booked the ticket at 2:25 PM and the scheduled departure of the bus from my pick up location (IIM KOZHICODE) is 3:00 PM.

I was there at the pick up location by 2:40 and started calling the number given in the ticket, that number is not reachable. Finally I got the correct contact number by calling the customer care.
By the time I got the number it is around 3:10 PM.

Now the drama started, I called the guy and he told me that the bus is at 7:00 PM, and asked to check my ticket correctly. I verified it couple of times and then called customer care to know the details. Customer care confirmed me that the bus scheduled departure is 3:00 PM.
After a long wait and after lot of discussion I came to know that the bus is cancelled because of less occupancy.

By the time I ran out of all the options to re plan my journey.

I had couple of questions to the executives
1) When can you cancel the bus?
2) Can you cancel a bus just before the scheduled departure? (remember I booked a ticket 30 mins before the actual departure time)

Nothing was answered logically / rationally.

When I said you need to pay my travel, there is no proper response from the team.

Around 4:00 PM one executive called me and told to me if I can reach Mysore by 7:20 then they can arrange a bus from there. I am not sure how a person can reach Mysore in 3:00 hours from Calicut ( I am at IIM kozhicode when he called).

I was discussing the issue till 5:00 PM and I am almost vexed with the discussions and told I will book a flight for tomorrow. While talking to these guys around 4:45 or so, kept the call on hold and informed to book a flight ticket for me to my travel agent. I got a message with in couple of mins about the booking for flight.

When they heard about me talking about I will book a flight, once again drama started, people then immediately started calling me and said they can provide a cab till Mysore/Bangalore. These guys offered this because they understood that I have already informed about flight booking.

I am not happy with the way the entire issue was handled.
Here are the losses I incurred.

1) I ended up staying here at Calicut for one night which I need to pay for the accommodation.
2) I am supposed to reach Hyderabad 9th March 2016 and attend my office, because of this I lost a leave.(loss of pay which is good amount)
3) I ended up travelling during the day (most of my productive work is gone).
4) I ended up paying good amount to flight.

I assume I have every right to demand for the compensation for the losses apart from my ticket amount refund.

I have travelled from vijayawada to Bangalore. When I was booking the ticket there is anand rap circle in the dropping point. But when I asked the driver he is telling that, there is no parking at anandrao circle, so he will not take there.

Seat numbers L2, L3, U1.
PHONE : [protected]

- redBus mTicket -

Hyderabad to Chennai

TJ3N88944368

TS-RB25644010TNH/2018168/OTT - 49

Orange Tours Travels

08:15 PM Feb 19, 2016


--

LB NAGAR

The power outlet and TV weren't working ..unable to charge mobile phones nor laptops...when asked, the bus staff simply said that it's not working and nothing can be done..this was not expected at least from Orange Travels...Deeply disappointed!!!...I wish such incidents doesn't repeat in future...

Sir actually I booked ticket from karur to hyderabad on the date of travel 7.2.2016... For the first time my transaction was success my amount 1484 was debited... But I can't get ticket.. Then I called customer care and I tell them this incident and they booked the seat which was phone booking.. On the tym of travel I paid 1500 again... Can u tell me how I can get refund amount... Please help me sir..

Today morning I reached Bangalore from Hyderabad. The attendant boy was not able to speak or understand Kannada. Due to his inability I was about to get down at Race Course Road instead of Corporation. When asked, the driver told that the boy doesn't know Kannada. Even the driver doesn't know Kannada. You may have at least one staff who can speak Kannada in such interstate buses which are operating in Karnataka. Otherwise, I may stop using your bus service

I had booked a bus ticket from Bangalore to Hyderabad for 31/12/2015 from Orange tours and travels, Hydrabad. The boarding was from BTM layout at 09:10PM. I tried to locate the boarding point but could not find it. I called the bus conductor but his attitude was very non-cooperative and h would not tell exact position of the bus. Eventually, I missed the bus. Then I called him again and I was told to come at Hebbal. I contacted customer care and they told that the bus will wait at Hebbal Esteem mall at 10:45PM. But when I reached there within time, again the bus had left. I want refund of my bus ticket amount and the amount which I had to spend on cab within Bangalore totalling about 6000. Regards, Abhijata

Hi, I usually travel in NIZAMABAD - PUNE route monthly once. In bus they are playing same movies from nearly 8 months. Very TORTURING and not at all stopping TV and lights. Always we have to shout to Turf off the Lights. One more thing is, they are placing Chairs in between the seats, we are facing so much disturbance with those extra persons, its SUFFOCATING in bus. Please resolve this issue.

We booked 3 tickets on 9/12/2015 online to Coimbatore dated 10/12/2015. But at the time of boarding it's known that our three tickets got cancelled. But they have given ticket in same bus by paying fresh. Then i received a coupon for 5078.40 in my mail, but not my amount.it's unfair to provide coupon without my knowledge and requirement. And that too with many terms and conditions.

Booked ticket on orangetravels website, had to cancel the ticket. Till date I did not get the refund, answers claimed by them is the Payment gateway changed. No response from any channels of their Customer care.

There is no correct stop I was asked to move from one place to other place with my luggage it is very hectic with ladies and kids road crossing is dangerous this very annoying and dissertation please make sure that you have defined stop also the waiting hall is worst with mosquitos minimum facilities like bath room without water with out air conditioning

Booked the for Tpgudem but dropped at Tpgudem bypass road only. Find the ticket details as follows Hyderabad to Tp Gudem Orange Tours & Travels TS-ABB19902018AKT[protected]Sep-2015 09:15 PM G1 OTT - 15 Kderabad to Tp Gudem Orange Tours & Travels TS-ABB19902018AKT[protected]Sep-2015 09:15 PM G1 OTT - 15

Deer redbus,

This tkt is cancelled by service provider because of not available of bus on 18/07/2015 HYD to RAVULAPALEM.
My Ticket no: TH8E46373657 still i can't get amount what i paied.

In that time both you and service provider sms me like full amount will be refunded .

Still iam waiting my amount.

Regards
kishore,
customer

Absolutely worst experience. Yesterday, I have booked ticket for my father who is 62 years old in orange tours and travels. My bus was at 5.45pm. I did not get any call from Orange tours and travels till 5.50pm. I have tried to call them many times and I could not reach them. When the pick up executive called me at 5.50pm, I was about to leave from home (5 mins from my home to pickup point). I told him that, I will be there in 5 minutes. When I reached the place and called the pickup executive again, his number was not reachable. Later, he sent me SMS saying, he already left the pickup point. He was saying that, If you want to catch the bus, come to Mehdipatinam which is 20 kms far from my place. And being old man, my dad cannot go that far. And also the executive was very rude. He was saying, do whatever you want. I dont have any problem. And when I called customer service of Orange, they have a crap service. Even their customer center was very rude. Finally, I paid 500 to auto and reach Mehdipatnam to send off my dad. Because of this tension, my dad got sick in bus. If this feedback goes to Orange Tours and Travels, Let them know that, I am going to complain about their service wherever possible. Even consumer court! And, if this feedback is only for redbus, I would request you from supporting this kind of worst service travels.

I am writing this complaint direct from the bus today dated 03-May- 2015 Myself and my wife travelling from Hyderabad to Bangalore by AC multiaxel Vilvo superfast service bus which starts at 11.55 am from Hyderabad. Its very hot outside and I requested driver to increase the cooling inside, since it was burning and we were sweating like-anything, he denied to increase the cooling and responsed very rude. We paid 2900 rupees for 2 AC tickets and feeling cheated as during this peak summer driver is not ready to turn on the AC. I did a huge mistake by traveling in Orangle, instead I should have booked from other bus service.

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding point in Suchithra. At the time 9.50PM I have received response and he told Bus crossed point of Suchithra and come into another point with in 10 min but its very long from point of Suchithra. Immediately I have called redbus call center and they told to contact associator of Orange travels. By searching Orange travels I went near Orange travels point and they cant do any thing. And they(associate: maaniK-mob:[protected]) have said they tried to call my number its not reachable, but I have given my 2 mobile numbers(1. [protected] and 2.[protected]) both are working fine. Two main reasons they have done mistakes: 1. I tried to call them but no response they given. 2. They are saying, they called me but I have not received any calls from them. Effects: 1. I have loosed money Rs.1100. 2.I have taken unplanned leaves in office which effect my year end performance at year end due above problem. 3.I wandered at midnight till 11PM for bus. Its happened due to negligence of Orange travels management and improper communication with passengers. I want be justification for above case on “Orange travels”. Mob: [protected] and mail Id: [protected]@gmail.com Travelling details: Name:Murali. Journey and date: Hyderabad Bangalore Tuesday, August 05, 2014 Ticket no: TG[protected] PNR no: TS-RB9679192PEY/965362/OTT - 1( No Dinner Break) Seat nor: E1 Total Fee: Rs.1100 Head Office. Orange Tours & Travels: Bus Stop, Suchitra Bus Stop, Suchitra, Jeedimetla Village, Hyderabad, Telangana, Pin: 500055. We believe in travels to pick the passengers in correct manner however with out proper communication with passengers they have proceed incorrect things. Its seems small, but effected person only knows actual thing. I expected refund from them aswell "ORANGE TRAVELS: have to take needful actions on this type scenarios without repeat again.

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding point in Suchithra. At the time 9.50PM I have received response and he told Bus crossed point of Suchithra and come into another point with in 10 min but its very long from point of Suchithra. Immediately I have called redbus call center and they told to contact associator of Orange travels. By searching Orange travels I went near Orange travels point and they cant do any thing. And they(associate: maaniK-mob:[protected]) have said they tried to call my number its not reachable, but I have given my 2 mobile numbers(1. [protected] and 2.[protected]) both are working fine. Two main reasons they have done mistakes: 1. I tried to call them but no response they given. 2. They are saying, they called me but I have not received any calls from them. Effects: 1. I have loosed money Rs.1100. 2.I have taken unplanned leaves in office which effect my year end performance at year end due above problem. 3.I wandered at midnight till 11PM for bus. Its happened due to negligence of Orange travels management and improper communication with passengers. I want be justification for above case on “Orange travels”. Mob: [protected] and mail Id: [protected]@gmail.com Travelling details: Name:Murali. Journey and date: Hyderabad Bangalore Tuesday, August 05, 2014 Ticket no: TG[protected] PNR no: TS-RB9679192PEY/965362/OTT - 1( No Dinner Break) Seat nor: E1 Total Fee: Rs.1100 Head Office. Orange Tours & Travels: Bus Stop, Suchitra Bus Stop, Suchitra, Jeedimetla Village, Hyderabad, Telangana, Pin: 500055. We believe in travels to pick the passengers in correct manner however with out proper communication with passengers they have proceed incorrect things. Its seems small, but effected person only knows actual thing. I expected refund from them aswell "ORANGE TRAVELS: have to take needful actions on this type scenarios without repeat again.

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding point in Suchithra. At the time 9.50PM I have received response and he told Bus crossed point of Suchithra and come into another point with in 10 min but its very long from point of Suchithra. Immediately I have called redbus call center and they told to contact associator of Orange travels. By searching Orange travels I went near Orange travels point and they cant do any thing. And they(associate: maaniK-mob:[protected]) have said they tried to call my number its not reachable, but I have given my 2 mobile numbers(1. [protected] and 2.[protected]) both are working fine. Two main reasons they have done mistakes: 1. I tried to call them but no response they given. 2. They are saying, they called me but I have not received any calls from them. Effects: 1. I have loosed money Rs.1100. 2.I have taken unplanned leaves in office which effect my year end performance at year end due above problem. 3.I wandered at midnight till 11PM for bus. Its happened due to negligence of Orange travels management and improper communication with passengers. I want be justification for above case on “Orange travels”. Mob: [protected] and mail Id: [protected]@gmail.com Travelling details: Name:Murali. Journey and date: Hyderabad Bangalore Tuesday, August 05, 2014 Ticket no: TG[protected] PNR no: TS-RB9679192PEY/965362/OTT - 1( No Dinner Break) Seat nor: E1 Total Fee: Rs.1100 Head Office. Orange Tours & Travels: Bus Stop, Suchitra Bus Stop, Suchitra, Jeedimetla Village, Hyderabad, Telangana, Pin: 500055. We believe in travels to pick the passengers in correct manner however with out proper communication with passengers they have proceed incorrect things. Its seems small, but effected person only knows actual thing. I expected refund from them aswell "ORANGE TRAVELS: have to take needful actions on this type scenarios without repeat again.

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding point in Suchithra. At the time 9.50PM I have received response and he told Bus crossed point of Suchithra and come into another point with in 10 min but its very long from point of Suchithra. Immediately I have called redbus call center and they told to contact associator of Orange travels. By searching Orange travels I went near Orange travels point and they cant do any thing. And they(associate: maaniK-mob:[protected]) have said they tried to call my number its not reachable, but I have given my 2 mobile numbers(1. [protected] and 2.[protected]) both are working fine. Two main reasons they have done mistakes: 1. I tried to call them but no response they given. 2. They are saying, they called me but I have not received any calls from them. Effects: 1. I have loosed money Rs.1100. 2.I have taken unplanned leaves in office which effect my year end performance at year end due above problem. 3.I wandered at midnight till 11PM for bus. Its happened due to negligence of Orange travels management and improper communication with passengers. I want be justification for above case on “Orange travels”. Mob: [protected] and mail Id: [protected]@gmail.com Travelling details: Name:Murali. Journey and date: Hyderabad Bangalore Tuesday, August 05, 2014 Ticket no: TG[protected] PNR no: TS-RB9679192PEY/965362/OTT - 1( No Dinner Break) Seat nor: E1 Total Fee: Rs.1100 Head Office. Orange Tours & Travels: Bus Stop, Suchitra Bus Stop, Suchitra, Jeedimetla Village, Hyderabad, Telangana, Pin: 500055. We believe in travels to pick the passengers in correct manner however with out proper communication with passengers they have proceed incorrect things. Its seems small, but effected person only knows actual thing. I expected refund from them aswell "ORANGE TRAVELS: have to take needful actions on this type scenarios without repeat again.

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding point in Suchithra. At the time 9.50PM I have received response and he told Bus crossed point of Suchithra and come into another point with in 10 min but its very long from point of Suchithra. Immediately I have called redbus call center and they told to contact associator of Orange travels. By searching Orange travels I went near Orange travels point and they cant do any thing. And they(associate: maaniK-mob:[protected]) have said they tried to call my number its not reachable, but I have given my 2 mobile numbers(1. [protected] and 2.[protected]) both are working fine. Two main reasons they have done mistakes: 1. I tried to call them but no response they given. 2. They are saying, they called me but I have not received any calls from them. Effects: 1. I have loosed money Rs.1100. 2.I have taken unplanned leaves in office which effect my year end performance at year end due above problem. 3.I wandered at midnight till 11PM for bus. Its happened due to negligence of Orange travels management and improper communication with passengers. I want be justification for above case on “Orange travels”. Mob: [protected] and mail Id: [protected]@gmail.com Travelling details: Name:Murali. Journey and date: Hyderabad Bangalore Tuesday, August 05, 2014 Ticket no: TG[protected] PNR no: TS-RB9679192PEY/965362/OTT - 1( No Dinner Break) Seat nor: E1 Total Fee: Rs.1100 Head Office. Orange Tours & Travels: Bus Stop, Suchitra Bus Stop, Suchitra, Jeedimetla Village, Hyderabad, Telangana, Pin: 500055.

Hi, I booked a ticket on 26 may from chennai to hyderabad but after payment i got a blank page.Then i was asked to book it again by customer service representative and i booked again. Second time it was sucessful.But i did not get back money of first failed transaction.Please help on this. mail id:[protected]@gmail.com