Prometric Complaints & Reviews

I am a CAT aspirant and I have attempted the CAT 2020 examination on 29th December, 2020. The exam was moderate and I expected high scores in quants, however it was 10 scores lower than expected thus drastically reducing my overall scores. I request for a reevaluation as I believe there is some error in the correction process. It is very sad to know that even after so much of hard work and time dedicated for a single exam such as CAT, students are not receiving a reward as deserved. Kindly consider my request for the reevaluation. I shall provide further details on response. Thank you.

Prometric called me one day before my exam (USMLE Step 1, an 8-hour long test) saying that my schedule was changed from 7:30 a.m. to 6:30 a.m. I had been preparing to be ready for the test by one month, and this change of schedule deeply disturbed my performance. I was much more tired than normal. I wish Prometric had advised me about the schedule change at least one month before the exam.

I have tried to schedule my SHRM-SCP remote exam 7 times. When I get to the complete order button, it gives an error saying it cannot schedule and to try again. I’ve sent messages 4 times to Prometric about the issue and no response, I tried to call and was on hold for over an hour when I decided to hang up. Customer service is non existent at this company which is sad because this is what we have to go through to try to get our certifications. I’ve paid for an exam I can’t schedule.

Hi Team,
I was scheduling my Outsystems Professional Developer O11 certification for tomorrow. At the last page i submitted the credit card details and amount get deducted but the exam does not get scheduled.
I am getting the below message.

"Error - We were unable to book your appointment. Please return later to start your appointment selection again."

Please help as the amount has been deducted from my account.

Test Center Details
Exam Description
Price
Appointment Details
05 DEC 2020

(9:00 AM - 11:15 AM)

Professional Developer O11
Schedule Fee:
$150.00

Dear Prometric Representative,

I am Dr Rita Khaled Saba, booked for the DHA exam at AMIDEAST Lebanon, for the date of September 28, 2020 at 1:30 p.m. and have also obtained approval with reference number: [protected].

Unfortunately, when I arrived at the center after a long trip on September 28, in the exam center, they did not allow me to take the exam and advised me to contact you, because the name on the ticket examination shows "Rita Khaled" while on the passport "Rita Khaled Saba". Knowing that in the DHA portal it was the same, "Rita Khaled Saba" (unlike the Prometric booking page where it shows "Rita Khaled")

Since they did not allow me to attend the exam, I had to go to the prometric portal again and refresh the page multiple times, then my full name appeared and I booked for another date with another payment and passed the exam on September 30th.

Due to the fact that they did not allow me to take the exam on September 28, 2020 and I did nothing wrong, I ask that you kindly refund the same amount that I paid for this reference: [protected]

Awaiting your positive reply.

Dr Rita Khaled Saba
Passport No: LR0239023
DHA Unique ID: 53503483

Passport copy and Appointment confirmation/Receipt attached.

Thank you

My exam was rescheduled 3 times and when i finally booked on 24th jun, 2020 and received a confirmation, they cancelled my test 6 days before the exam, i have made hotel reservation as the testing center is in dubai, tried to schedule again but there are no available dates, sent many emails, eventually they directed me to call netherlands prometric testing center, the issue has been escalated to the supervisor but without any outcomes. I have been calling them internationally several times a day & i spend at least 5-7 min until someone responds, the staff are kind but they are helpless as the supervisors are not responding and the main testing center is a peice of garbage.
It's unprofessional and irresponsible to cancel someone test without referring back to the person or even without giving an alternative especially that the eligibility expires by 30th jun, 2020.
I hope whoever cancelled my exam is paralysed burns to death.

Yesterday I gave my prometric exam for general dentistry in Doha; Qatar. I'm an Indian and wanted to apply for my license here. What I noticed was the questions were easy and I could answer them all but inspite of my confidence I did not pass the exam when I asked the examiner who took my finger printing whether I know my answers are right or wrong he answered telling i[censored] would know then everybody would pass the exam. I doubt whether these exams are genuine whether my score is right. How can I verify whether I'm genuinely not passed my exam. Please help..

My name was mispelled on my CNA License and all I want is for it to be fixed. I've worked very hard to get this license so I can start my career in nursing, but this is hamoering my ability to get a job in the field I wanted. I've called different numbers that are part of your company and they only send me to bots that talk about testing dates. So please respond, thank you.

Dear pmi,
This is to lay a complaint about a pmp exam which has been done today 16th march 2018 at test center code:8211 in uganda at isbat university.
My eligibility code is 498266e2
The exam started around 09:30am and we were four candidates. However, as i had completed 102 numbers, power went off at 11:22am, and all o[censored]s were requested to sign and get outside.
They told us that in a few minutes we were to resume the exam because of internet failure. However, we waited and waited which affected us psychologically. The organizers informed us that we shall resume from where we had stopped.
The exam resumed at around 03:00pm and we continued. The paper has been simple to me and i was very sure to pass this exam. When i was reviewing the answers which i had marked, i found two questions which had answers which i had not selected. I did correct the error and continued.
The final results surprised me to have failed yet this has been a very simple exam.
I suspect that may be the 102 numbers which i had done before system/internet failure where tampered with.
Kindly advise whether internet and power failure can interchange the answers and how you can help me and the other three candidates to pass the exam before 26th march 2018 when the new edition of pmbok is effected.

Waiting for your positive response
Kind regards
Adam kalanzi

My PMP Examination is schedule at Prometric on 12th Jan 2018 as I am very keen on giving the examination.

I reached the location before time but I forget to carry original government ID proofs. I am carrying the duplicate copy of my license and Car Registration Certificate and a color print out of my E-Aadhar Card. I felt that Aadhar will fulfill the ID proof requirements as Government of India also consider the printable copy of Aadhar is valid. Also for secondary proof, I am carrying the debit and credit cards and have my signatures on those cards.

For reference to E-Aadhar validity please check:

https://uidai.gov.in/images/news/uidai_warns_against_plastic_Aadhaar_cards_NbTim...⇄

http://www.thehindu.com/news/national/Aadhaar-number-printed-on-paper-perfectly-...⇄

http://www.tribuneindia.com/news/himachal/governance/aadhaar-card-printed-on-ord...⇄

The person on duty at Prometric refused to accept Aadhar as valid ID proof and didn't allow to appear for the examination. I have prepared so hard for the examination, It's more than 3 years I am preparing and saving money for examination. I feel really discouraged when all this happens to me.

I call to customer care representative and ask to reschedule the examination, I got the response that rescheduling is not possible and you have forfeited your examination fees and need to apply again for examination. I have paid $555 for examination.

My Prometric Confirmation ID: [protected]

This is the real case of the cheat. I have paid $555 for the exam fees. Please let me know what action I can take to reimburse my money.

Regards
Harsh

Initially i scheduled my toefl exam for 12-nov-2017 (Pune). But they postponed it to 25-nov. And afterwards they postponed it further to 2-dec.
Ideally if some test center is not available, it should not be displayed on the website for booking.
Some universities have deadlines of 1-dec and i will miss those dates. Please check this as early as possible as it has a high impact on my plans for masters.

Ets order id 55951876
Registration number [protected]

I want to take the test as early as possible but before 1-december 2017.

Name pulkit kharbanda

Address 430, model town ambala city ambala, haryana, 134003 india

Ets id 13427341

While filling details of form, there is a question stating -

Have you ever lived in a country where english is the main language?
I have left that column and want to fill it again but i am not able to find that.

So please help me in filling that column.
It is urgent.

Test center name
Saint kabir public school - chandigarh

Test center address
Sector 26 - computer lab chandigarh ut, pb, 160019 india

Registration number
[protected]

Test date october 29, 2017 reporting time 09:30 am start time 10:00 am

Hi team,

This is with reference to the irs see part 1 exam fees refund. I called customer care for the name change request on september 20th 2017. She said she can change the name only after making the payment for the exam. She took my card details and she made the payment and asked me to fax my name document. After sending the document, i called customer care many times and they did not respond properly. They said they will arrange a call back and they did not arrange call back. On october 10th i again called to the customer care and the customer care executive said she could not at all find me with my name or with the exam registration number. She kept me on call for 40 minutes and said she couldn’t find me. I was asked to cancel the examination online and now it is showing that i will not get the refund of exam fees paid of inr 7, 500 (Usd 111.94). I have spent inr 2, 000 (Around 35 usd) on the calls that i made to prometric customer care number and lost everything. Iam not very rich to afford this loss. Please do help me with the refund of my examination fees or atleast reschedule the exam for another date. Please resolve the issue and help me with the solution. Waiting for your valuable solution.

I had appointment for pmp exam on 17 august 2017. I reached the testing center with my aadhar smart card printed from aadhar center. I had color xerox of my passport and driving licence. I was not allowed to give exam,
I is clearly mentioned on the aadhar card website that aadhar card printed on any paper is valid proof. So why does prometric ask for laminated aadhar card and term it as original.

This is a lack of respect, the form induces error since in the terms of acceptance it only says that the full name must be written the same way that it is in the card, that company uses it to steal people's money.
I cound't do the test even my name is the same the form and the same in the card, and in nowhere does this information exist clearly.
If i couldn't fill up my form if my middle name why exist this field, and even i ring before the test to a simple change it was no possible, because you prefer steal people than help.

Sir, I have created account and proceeded to Payment for booking gre slot but the transaction was failed and slot was not booked but the amount of 13000 got debited from the account. Kindly provide me the procedure for refunding of amount.

The location doesn't exist Exam was scheduled for May 23rd/2015 8:00 AM At 222 DIXON ROAD STE 305 ETOBICOKE, ON M9P3S5 Canada I arrived to the place with enough time at 7:00 AM, and there is no sign about the testing center When Googling the center, found a guy, who indicated that the center was relocated and that they'll be waiting for me even if I’m a bit late, due to the miss communication from Prometric/testing center. I don't have a car, as someone dropped me off at the testing center, so he indicated to take a bus Without clear directions, despite trying to get them by calling the testing center, who replied to my 5 calls, "680 Rexdale Blvd." (In that area, buildings could be separated each by half kilometer and numbers are not displayed appropriately) After reaching the place around 9:20 AM, the guy insisted that we shouldn’t re-schedule, that I should take my time After waiting for 30 minutes, he said that the computer wasn’t working and gave me this candidate care No# 10762565 and then we agree to re-schedule the exam When I called to the Prometric care center, the support person, said that “222 Dixon Road” is the correct address, which is incorrect, as there is no Prometric testing center there This was dangerous, frustrating, disappointing, more costly for me and totally unexpected given the high reputation the PMI institute has. I urge Prometric to update their records, inform examinees about the change and escalate this to address the root of the problem

I had scheduled my microsoft exam 70-486 for today 10.30 am on for pune center at prometric.com on 10th Nov 2013. Exam ID is Z77SYD6233. I reached the testing center at 9:55 a.m. At 10.15 am they asked me for my documents and told that PAN Card and Adhaar Card are not acceptable documents. I have gone through name change process after marriage, so was carrying my marriage certificate and affidavit with me so that my passport or driving license, the one that carries old name will be o[censored]se if needed. But they didnot accept anything. I kept on asking them for a solution and they kept on telling me that your money will not be refunded neither they will re-schedule my exam. It was not 10.30 even when all this conversation was going on. Rather they told me to email them the request for name change. Just because I had already paid the money online, even center people were least interested in all this. Also they suggested me to email them the documents with the old name, but still they have not responded me yet. I sent so many requests/complaints on their website, still there is no response. Even over phone they are not replying properly. But all this is not right. After marriage for most of all ladies the name change happens, and when I am giving them legal documents of the same, why they are not accepting. And they have not mentioned anywhere clearly on the website what all documents they accept. This is really a very bad experience. I did not give the exam and even lost my exam fees.

I wrote my computer based GRE exam on 27th of October 2014 at prometric testing facility in Bangalore, India. During the course of the test, the server kept hanging atleast 7 to 8 times with my clock ticking. I could not mark my answers nor could I move on to the next questions. Due to this, I lost close to 15 valuable minutes during my GRE. Worst of all, I have complained to the testing facility 3 times and I haven't received a single response in this regard. It is very sad and shocking to see international testing bodies such as ETS and prometric behave in such an irresponsible manner. Such experiences are not expected when one takes up an ETS exam and this has changed my view about ETS and Prometric .

I had paid fees of 7800Rs for OCJP with Prometric Pune on 4th June, 2013. I had been communicated that whenever I was ready for the exam, I had to call one week prior to it and a voucher would be issued to me for the same. After this my domain was changed, and also I was sent onsite, so I could never communicate that I did not want to give the exam, as I was under the impression that I would call up later and get some amount as cancellation fees or I could take the exam as I wished. I called them a few days back, and Prometric now is telling me that they will refund only 50% as they had already taken I voucher on my name and it has got expired of which NEVER any communication was done with me. Prometric never did any follow-up with me, and now it is saying that it has also disabled the OCJP exam from their centre. This is very fraudulent way they have conducted with me. Please guide what should be done now