Prometric Complaints & Reviews

I had paid and scheduled for Special enrolled agent exam part 1 & part 3 on last February 2021.

Due to international cancellation happend for SEE. I couldn't attend the test.

I had paid the fee for both exams.But till date I have received only one exam fee refund back. Still other one is pending.

I have been sending follow up mails to the globalmail ID of prometric. I didn't get any further actions.

It's being 10 months after the cancellation.

I seek immediate intervention to resolve the issue As soon as possible.

Hello
My name is Dr Linda Hamouche
I am an ENT and took my prometric exam Wednesday 15 september 2021
At amideast, beirut-Lebanon
Before entering the test, the team there stayed for more than 30 minutes to check if it is me Linda and Dr Linda the same, I entered the exam very anxious and plus that they told me, my exam has the risk to not be counted due to the Dr before my name in the application, and when finally I entered the exam room I was surprised by the number of questions who where 100 not 150

I have appeared for the TOEFL exam on 14-Jul-2021. My exam was terribly affected due to the headsets issues.
When I started with my listening section, the headsets were not working properly. After the proctor tried fixing the headsets, there issues still persisted.
Even though the proctor shifted me to a different computer after the listening section, my score for the listening section was affected because I was not able to hear the audio properly.
I request you to look into the issue and help me in this regard. It would be helpful if you provide another opportunity to write the exam as this issue was from the exam center
Please provide me assistance in this regard.

Date of Incident: 25/05/2021
Client Number: 795832 (CISI Exam)

I am making a report against a certain Gloria Boateng of the Prometric Testing Centre in Accra (Accra CBT Test Centre, Linear Assessment Services, 1st Floor, Total House, Liberia Road). After my CISI test as I left the centre, she approached me and made very inappropriate and unsavoury comments about my dressing and my family.

I think this should be addressed seriously because her duty there is to make sure the test is administered properly and not to demean candidates and attack their person. If this is not addressed appropriately, I would be forced to take legal action against Gloria Boateng and the centre. Thank you very much for your attention.

To whom it may concern,

My name is Nidhi Radadia and I gave my NBDE part 2 exam on 3/26/21 and 3/27/21 in Sioux Falls, SD. I am writing this email to request permission to re-test or be given a refund for the exam due to technical issues I encountered. During my exam, the computer was freezing between questions and I lost crucial time to answer questions appropriately. I raised the concern during my exam to the proctor but they were not able to do anything. The problem caused me to lose concentration, become anxious, which in turn negatively affected my ability to answer questions to the best of my knowledge. Sadly, I failed the exam by just 1 point, with the score of 74, and 75 being the passing mark. This has major implications on my ability to apply and be accepted into a dental school. This also has implications financially since I cannot afford to pay for the exam again. It is a matter of my career that I have worked very hard for, so I am humbly requesting if you can please review and investigate this matter. I missed passing the test by just one point due to what happened during my testing. Due to this, I request permission to re-test or be provided with a refund.

I look forward to your response.

Thank you,

Dr. Nidhi Radadia, BDS

I tried to take a test today that started at 9:30 AM. The software for their computer was horrible and I had to chat with someone for almost an hour.
I was connected after an agent was connected to my computer but I was already 1.0 hour late for the start time.
I finally got a proctor but she said her screen was freezing up. I lost contact with her so I tried to call the local company IQtesting.com. They were not open. I struggled and finally got a guy that helped me to a certain degree.
I was already stressed out after this ordeal but I started to take the test. Lo and behold the test did not finish because I was cut off and my computer rebooted.
I then called IQtesting and she said everything would be okay. I went through the procedure to get a procotor (third one of the day) but never got connected to one.
I finished the test but had to go through all 100 questions again.
This was a nightmare.
I tried to call the IQtesting twice after this issue and left a voice mail.
I think I should be allowed to take the test without paying another $63.00 for their incompentence.

Prometric customer service team did not responded to my issue with appropriate solution with regards to exam cancellation. Urgent assistance required with this regards as I have my exam scheduled in few days. Call was hang up for 2 hours and no solution was provided.

I am a CAT aspirant and I have attempted the CAT 2020 examination on 29th December, 2020. The exam was moderate and I expected high scores in quants, however it was 10 scores lower than expected thus drastically reducing my overall scores. I request for a reevaluation as I believe there is some error in the correction process. It is very sad to know that even after so much of hard work and time dedicated for a single exam such as CAT, students are not receiving a reward as deserved. Kindly consider my request for the reevaluation. I shall provide further details on response. Thank you.

Prometric called me one day before my exam (USMLE Step 1, an 8-hour long test) saying that my schedule was changed from 7:30 a.m. to 6:30 a.m. I had been preparing to be ready for the test by one month, and this change of schedule deeply disturbed my performance. I was much more tired than normal. I wish Prometric had advised me about the schedule change at least one month before the exam.

I have tried to schedule my SHRM-SCP remote exam 7 times. When I get to the complete order button, it gives an error saying it cannot schedule and to try again. I’ve sent messages 4 times to Prometric about the issue and no response, I tried to call and was on hold for over an hour when I decided to hang up. Customer service is non existent at this company which is sad because this is what we have to go through to try to get our certifications. I’ve paid for an exam I can’t schedule.

Hi Team,
I was scheduling my Outsystems Professional Developer O11 certification for tomorrow. At the last page i submitted the credit card details and amount get deducted but the exam does not get scheduled.
I am getting the below message.

"Error - We were unable to book your appointment. Please return later to start your appointment selection again."

Please help as the amount has been deducted from my account.

Test Center Details
Exam Description
Price
Appointment Details
05 DEC 2020

(9:00 AM - 11:15 AM)

Professional Developer O11
Schedule Fee:
$150.00

Dear Prometric Representative,

I am Dr Rita Khaled Saba, booked for the DHA exam at AMIDEAST Lebanon, for the date of September 28, 2020 at 1:30 p.m. and have also obtained approval with reference number: [protected].

Unfortunately, when I arrived at the center after a long trip on September 28, in the exam center, they did not allow me to take the exam and advised me to contact you, because the name on the ticket examination shows "Rita Khaled" while on the passport "Rita Khaled Saba". Knowing that in the DHA portal it was the same, "Rita Khaled Saba" (unlike the Prometric booking page where it shows "Rita Khaled")

Since they did not allow me to attend the exam, I had to go to the prometric portal again and refresh the page multiple times, then my full name appeared and I booked for another date with another payment and passed the exam on September 30th.

Due to the fact that they did not allow me to take the exam on September 28, 2020 and I did nothing wrong, I ask that you kindly refund the same amount that I paid for this reference: [protected]

Awaiting your positive reply.

Dr Rita Khaled Saba
Passport No: LR0239023
DHA Unique ID: 53503483

Passport copy and Appointment confirmation/Receipt attached.

Thank you

My exam was rescheduled 3 times and when i finally booked on 24th jun, 2020 and received a confirmation, they cancelled my test 6 days before the exam, i have made hotel reservation as the testing center is in dubai, tried to schedule again but there are no available dates, sent many emails, eventually they directed me to call netherlands prometric testing center, the issue has been escalated to the supervisor but without any outcomes. I have been calling them internationally several times a day & i spend at least 5-7 min until someone responds, the staff are kind but they are helpless as the supervisors are not responding and the main testing center is a peice of garbage.
It's unprofessional and irresponsible to cancel someone test without referring back to the person or even without giving an alternative especially that the eligibility expires by 30th jun, 2020.
I hope whoever cancelled my exam is paralysed burns to death.

Yesterday I gave my prometric exam for general dentistry in Doha; Qatar. I'm an Indian and wanted to apply for my license here. What I noticed was the questions were easy and I could answer them all but inspite of my confidence I did not pass the exam when I asked the examiner who took my finger printing whether I know my answers are right or wrong he answered telling i[censored] would know then everybody would pass the exam. I doubt whether these exams are genuine whether my score is right. How can I verify whether I'm genuinely not passed my exam. Please help..

My name was mispelled on my CNA License and all I want is for it to be fixed. I've worked very hard to get this license so I can start my career in nursing, but this is hamoering my ability to get a job in the field I wanted. I've called different numbers that are part of your company and they only send me to bots that talk about testing dates. So please respond, thank you.

Dear pmi,
This is to lay a complaint about a pmp exam which has been done today 16th march 2018 at test center code:8211 in uganda at isbat university.
My eligibility code is 498266e2
The exam started around 09:30am and we were four candidates. However, as i had completed 102 numbers, power went off at 11:22am, and all o[censored]s were requested to sign and get outside.
They told us that in a few minutes we were to resume the exam because of internet failure. However, we waited and waited which affected us psychologically. The organizers informed us that we shall resume from where we had stopped.
The exam resumed at around 03:00pm and we continued. The paper has been simple to me and i was very sure to pass this exam. When i was reviewing the answers which i had marked, i found two questions which had answers which i had not selected. I did correct the error and continued.
The final results surprised me to have failed yet this has been a very simple exam.
I suspect that may be the 102 numbers which i had done before system/internet failure where tampered with.
Kindly advise whether internet and power failure can interchange the answers and how you can help me and the other three candidates to pass the exam before 26th march 2018 when the new edition of pmbok is effected.

Waiting for your positive response
Kind regards
Adam kalanzi

My PMP Examination is schedule at Prometric on 12th Jan 2018 as I am very keen on giving the examination.

I reached the location before time but I forget to carry original government ID proofs. I am carrying the duplicate copy of my license and Car Registration Certificate and a color print out of my E-Aadhar Card. I felt that Aadhar will fulfill the ID proof requirements as Government of India also consider the printable copy of Aadhar is valid. Also for secondary proof, I am carrying the debit and credit cards and have my signatures on those cards.

For reference to E-Aadhar validity please check:

https://uidai.gov.in/images/news/uidai_warns_against_plastic_Aadhaar_cards_NbTim...⇄

http://www.thehindu.com/news/national/Aadhaar-number-printed-on-paper-perfectly-...⇄

http://www.tribuneindia.com/news/himachal/governance/aadhaar-card-printed-on-ord...⇄

The person on duty at Prometric refused to accept Aadhar as valid ID proof and didn't allow to appear for the examination. I have prepared so hard for the examination, It's more than 3 years I am preparing and saving money for examination. I feel really discouraged when all this happens to me.

I call to customer care representative and ask to reschedule the examination, I got the response that rescheduling is not possible and you have forfeited your examination fees and need to apply again for examination. I have paid $555 for examination.

My Prometric Confirmation ID: [protected]

This is the real case of the cheat. I have paid $555 for the exam fees. Please let me know what action I can take to reimburse my money.

Regards
Harsh

Initially i scheduled my toefl exam for 12-nov-2017 (Pune). But they postponed it to 25-nov. And afterwards they postponed it further to 2-dec.
Ideally if some test center is not available, it should not be displayed on the website for booking.
Some universities have deadlines of 1-dec and i will miss those dates. Please check this as early as possible as it has a high impact on my plans for masters.

Ets order id 55951876
Registration number [protected]

I want to take the test as early as possible but before 1-december 2017.

Name pulkit kharbanda

Address 430, model town ambala city ambala, haryana, 134003 india

Ets id 13427341

While filling details of form, there is a question stating -

Have you ever lived in a country where english is the main language?
I have left that column and want to fill it again but i am not able to find that.

So please help me in filling that column.
It is urgent.

Test center name
Saint kabir public school - chandigarh

Test center address
Sector 26 - computer lab chandigarh ut, pb, 160019 india

Registration number
[protected]

Test date october 29, 2017 reporting time 09:30 am start time 10:00 am

Hi team,

This is with reference to the irs see part 1 exam fees refund. I called customer care for the name change request on september 20th 2017. She said she can change the name only after making the payment for the exam. She took my card details and she made the payment and asked me to fax my name document. After sending the document, i called customer care many times and they did not respond properly. They said they will arrange a call back and they did not arrange call back. On october 10th i again called to the customer care and the customer care executive said she could not at all find me with my name or with the exam registration number. She kept me on call for 40 minutes and said she couldn’t find me. I was asked to cancel the examination online and now it is showing that i will not get the refund of exam fees paid of inr 7, 500 (Usd 111.94). I have spent inr 2, 000 (Around 35 usd) on the calls that i made to prometric customer care number and lost everything. Iam not very rich to afford this loss. Please do help me with the refund of my examination fees or atleast reschedule the exam for another date. Please resolve the issue and help me with the solution. Waiting for your valuable solution.