PVR Cinemas Complaints & Reviews

Dear sir/madam,
The issue is while booking a ticket for today's show (Mersal at 6.30 pm), we made a net banking transaction through hdfc bank. We got a deduction message from bank, but in the website it showed the transaction was unsuccessful your payment is still in progress. We didn't get any confirmation mail. Please rectify this problem and update us about this issue.
Thanks and regards,
Chaitra c

I booked a ticket via tez app in inorbit mall pune at pvr website but booking was not confirmed and when i asked a person on the counter at pvr i was told that the ticket was not confirmed and another person has blocked it. Then i had to purchase another ticket on the spot again.. Also money got deducted from my account and didnt get refund till now.. I am very dissatisfied with the service provided to me and when i asked the person on the counter at pvr, she told me that money will be refunded to me within 24 hrs but i didnt get the money..
My tez transaction id:-

I bought 5tickets on 19oct 2017 for movie secret superstar on 20oct 2017 on my mother's birthday. Now on reaching to seats nobody told us that show has been cancelled and other viewers told us to leave the seats which is very embracing. No responsible person came up. On checking with authority we found that the show has been rescheduled at 4:30pm and they were least bothered to locate us and clear us about the changes. Today on mother's birthday pvr has spoiled the mood totally and there is no one here to attend us. Very sad that with such attitude of pvr, people like us are choosing pvr for entertainment. Location: pvr motera ahmedabad.

Dear sir,
We booked a movie in pvr at forum sujana mall, kukatpally
There are no glasses to drink the water and no one is available to respond with non-availability of glasses
Looks like purposefully they have not kept glasses to increase the water-bottle business and they are not allowing water bought from the same forum mall (In the other floor)

Dear sir/madam,

This is regarding booking id wrfbsmg at pvr priya, delhi. Would like to lodge a complaint regarding not informing to the customer about the cancellation of the movie shows.

On10th of october was my birthday and we booked a movie ticket of 2:45 show but when we reached hall, the pvr priya manager said us that 2:45 show has been cancelled. I was very surprised because don't you have any courtesy to informed the customer about the cancellation of the show. So that customer can make his plan accordingly. I came here with my wife to watch 2:45 pm show but it was a very awkward situation when we found show has been cancelled.

Is this the professionalism of pvr cinema?? Keep your feet in my shoes then you will feel that awkward situation i have been through, where u feel helpless.

Moreover, still, refund of that cancelled movie tickets has not been received so far.

Regards,
Dhruv

There is very high and the unfair price of the snacks available in the theater premises of the pvr cinemas. The popcorn, cold drink rates are very high and unfair. No doubt the price of the tickets of the movie are reduce by the goverment but they are looting the consumer by selling them costlier snacks in their premises. So please check out about the problem.
Do not wait for people reaction n request you to work on reducing the prizes

Hi,

We went to pvr velachery on 29th sept 2017 3:30 pm show (Movi: spider). We went with 3 kids in the age of 1.5yrs, 3.5 yrs and 4.5 yrs. So we took, water bottle and some baby food. Even after we informed its contain only baby food, without some sense they ask us to open the box and show. Yes, we did too.
But still they argue with us to not take it and only biscuits only will be allowed inside. If only biscuits are...

Due to imergency i am unable to watch judwa 2 movie today show at 3.10 pm. So kindly refund my amount... Suddenly i have to go lucknow for some important work.. So i am not able to reach at movie place. So i request u for refunding my movie ticket amount.. Thanku hope u will understand... This is genuine reason sir.. I am not there today so please accept my request. Nothing more to say just want toh say that i am unable to watch this movie show..... I will see this movie later but today it is not possible... So plz understand my words.. Thank you

Hi team,

I am deeply pained by the preposterous activities of your movie hall cleaning staff who hardly have any care for the patronage and resorted to the acts of treachery and theft. These are not baseless claims and you should also appreciate it once you go through the case facts as mentioned below:

Movie: newton, time: 8:30pm, audi: 4
Just at the ending of the movie, as we were leaving premises, i realised that i have left my wallet. We were sitting in c1, 2, 3 and were of the last ones to leave the hall. Hence, question of any other customer taking it can be ruled out. And i reentered the audi before any other patron had put their foot inside the audi. Hence, the only people who could have had access to it were the hall cleaning staff.
Now, the question, how i am so sure that my wallet was left in the hall only and nowhere else. I had pursued your staff to let me see the video footage (Which clearly shows me putting the wallet well tucked in the pockets as i am entering the audi) just to make sure that no one questions my wallet being left in the seat.

Now, why now and not create the ruckus at the hall premises. Because my wallet had plenty of important documents which were useful only to me and i didnt want to miss that. Now, just after 18 hours of the scene, i received a phone call from a stranger telling me the whereabouts of my wallets with the documents in tact and no money. It was important for me to secure them at the least.

My wallet had inr 6, 500 (Approx) which got stolen in the process. After the entire episode, i have only lost few notes. However, pvr is the biggest loser which is losing its fame on these minor episodes of infractions and losing patron support. And this in not a standalone incident, similar incidents have happened three more times in my network in the span of last 4 months.

I certainly would like you to take a deep dive into the case and ensure the patron safety and their belongings.

Name of the staff in charge: bittu gupta (Duty manager)

Shocked patron,
Rishi. [protected]@gmail.com
[protected]

Dear team,

I along with my family and friends have been regularly visiting pvr cinemas at different locations like raipur, indore, but recently i have shifted to ujjain and have faced numerous service related issues at ujjain pvr, treasure mall.

I have seen good services at other areas and hence very much disappointed by the services here: like
1. The movie never starts on time maximum 20 mins delay is observed in every movie and even the customers are not allowed to move inside the audi and are made to wait in the lobby even after the prescribed show time. For ex. If the movie is to start at 2pm, the customers are made to wait in the lobby only till 2:15.
2. Only popcorn and cold drinks are available and when asked for some different snacks like nachos and momos, the staff deny after discussing infront of me that who will make it and then they deny us, all the time.
3. The chairs of the audi are broken a d the screen is also very blurred in 3d movies.
4. And even after making online booking still we have to stand in the cue to take the tickets and then made to entry, then why are we paying the convenience charges in online booking when we have to stand in the cue for 20 minutes.
5. Today i interacted with mr. Sanjay singh, staff of pvr, and he interacted very rudely on my enquiry for my 3 years daughter that can i take her to the movie kingston, i understand the terms but there is a way of communication but he misbehaved.
6. All the staff services and behaviour is not at all as per the standards of pvr.
I also belong to a service industry and i very well understand managing the same, but next time when i visit and if the same things are repeated then i shall go to consumer court and also will highlight all the issues of pvr ujjain, treasure mall in all the social sites, if these issues are not taking seriously and strict actions are not taken, then these may result in great fall back of pvr ujjain. As, its not only its my story, but i have heard many disappointed customers in the counters of pvr facing the same issue, but very few go to compliant.

Thanks
Aveg verma
[protected]

Never order popcorn online. Customers normally dont pay much attention that the only popcorn available through their app is salted and buy it along with tickets.

There is no option to change to caramel or cheese or even mixed if you bought online (Even if you are ready to pay extra) the people on counter are so arrogant and looking at you like enemies when you bought online. (The way they look at you is go get *ed up. Who asked you to buy online from pvr website or app?)

I had thrown 2 large popcorns on waste bin as a 100% dissatisfied customer.

It's been an annoying experience over several months. The problem with pvr's online payment gateway. Lat friday i was booking online again, and the money was debited without tickets being booked. Calling the customer care, they mentioned the issue is with network, but totally not willing to undetsand it's their gateway. I tried booking online today also. I have been debited twice, without any tickets being booked again. It's horrendous online and not pvr has blocked my money with themselves/ 3rd time, still no refund, which will take their own time. It's absolutely inconvinient and with no support/no email of non-confirmation of booking etc.

Transaction ref no. :[protected] and[protected]/ sep/2017).

I refer to my debit card transaction processed at citi mall pvr andheri west dated 5th sepentember 2017. I ordered for 3 coffee and 2 iced teas total amount rs. 1000 (Inr one thousand only). The card was once swiped by no printed receipt was issued by pos machince, hence the counter boy swiped the card again and this time receipt was pritned. However i got message from my kotak bank app that i have been debited twice. The transaction ref no.:[protected] and[protected]. I notified this to the counter boy, he said it will be refunded. So i waited for a day and filed a chargeback complaint in kotak bank, the bank informed me that both the transactions are claimed by pvr and hence no refund was generated. You are hereby notified to check the services rendered against the two payments recevied from my debit card on 5th sep and refund one transaction amount i. E. Rs. 1000 to me on immediate basis. I have been instructed by the bank if i dont get my amount back from pvr then i shall file a chargeback to kotak. Hence your immediate action will save my time and energy.

Regards,
Adv. Rupali yengde
[protected]
Advrupali. Yengde (Attherate) gmail (Dot) com

Hi. This is about my experience with pvr cinemas in dehra dun. I am a regular visitor at pvr but last three times i face the same problem in different audi's they just switch off the ac after half an hour making breathing impossible. Just imagine so many people sitting together without ac its almost suffocating. Every time i had to request to the manager to switch it on. They should maintain the temprature, always the answer is somebody must had feeling cold. You should make an advisory that those feeling cold should carry a shawl or a blanket. Why should everybody suffer for any one person or you are saving the electricity bill. Just learn from railway they strictly maintain the temprature of the ac coach. Please do something about it.
Rajinder singh

Greetings,
I am writing this to put a light on an incident that took place at pvr avani mall, howrah, west bengal. Dated 10/09/2017 when i approached at the counter for tickets for 11:50 am show i was asked to take combo of rs 100 along with each ticket. When i refused for the combos the counter lady said that it is mandatory to take these combos before 12 pm. I immediately called the customer care service of pvr cinemas where the executive over the phone said that it's not true and had a chat with the manager from my cellphone and agreed to provide me tickets without combo. My question is, is it really mandatory to take meal combos before 12 pm? I don't think it is. Then why are the customer harassed. This in adverse will ruin the reputation and good will of pvr cinemas which is not good. Please look into this matter and resolve it otherwise we will have to opt for other multiplexes. You know better how the competition is.

As i live in kolhapur pvr has provided a great service to us from time to time but all english movies that are running have more hindi shows rather than english shows. Especially horror movies which are more enjoyed in english dont have english shows at convenient timings.

As a horror franchise fan abd from all english movie audiences i ask you to please keep more number of english shows rather than hindi..

All the fun is sucked out by watching a hindi dubbed horror film...
Please

Hi,

I bought the 3 tickets and i paid 480 rupees by card but the amount of the tickets was 150 per ticket total rupees 450 and also give me the 2 packets of anardhana. If i paid by card why i gave 30 rupees extra. That's not good and also i will register complaint in consumer court and they also charging extra to all the people who were came to watch movie. Receptionists are also misbehaving with the customers. Is that ur policy.

Please expidiate.

Waiting for your revert.

Regards
Aam aadmi

Dear sir,

I have booked 2tickets for today's show of movie at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 200 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 102 after cancellation they are saying buy tickets in (170 x 2 =340) each and they will allowed me to seat on red lounge. As they promised will get refund but i have gifted these tickets to my brother and this happened with me how insulting is this.

I have gone to watch a movie anabelle in inorbit mall pune for night 11.00 p. M show. There was some group o[censored]nsocialised people in the crowd, they keep on shouting and continuously passing on vulgar comments. It was not at all exceptable. I inform about the same to the management but they r bussy in eating there food and i also told them that many o[censored]s come with our family to enjoy the movie. It was totaly a waste of time and money. It was like i paid for getting torchered by someone. I realy want an action on this by pvr management and also want my money refunded.

I swiped my pvr card for rs.500 yesterday for a show tomorrow at 2:45pm but the staff got issues while swiping the card and he gave a ticket of 21st rather than the next day i. E. 22nd august which we understood later while we got seated and people started coming and we were asked to leave as it was a ticket for 21st and we too didn't know about it although i asked for a ticket for 22nd. When i had a conversation with the staffs they completely ignored their mistake and now they want us to attend another show tomorrow but different seat will be allotted.
I paid for a seat and i will be now allotted different seat which makes no sense when mistake has happened from their side not mine, it doesn't mean i will be given the first row seats even after paying for the other row backwards.