PVR Cinemas Complaints & Reviews

I booked 4 ticket for raazi movie for the date 17may 6:30pm show online through pvr cinema website. But due to some confusion i booked the first ticket starting from screen instead of top row i. E. A10 a9 a8 a7. You are requested to please change the rows of tickets or cancel the ticket
So that we can watch movie with ease. Detail of ticket booking is
Raazi on thu, 17 may, 2018 18:30 hrs, at pvr mahagun ghaziabad (Audi-03), 4 seat (S): classic. - a10, a7, a8, a9. Total amount-rs 566.40, booking id: whhxjn6.

I tried to book 1 ticket of deadpool 2 (2d) for 18 may, 6:20 pm, 2018 at pvr select city walk imax, delhi. I have mistakenly booked it on c (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please cancel the tickets and refund the money to epaylater payment method. Please help me out with this issue.

The transaction was done via epaylater.
I have already...

The cost price of beverages and snacks is very high as middle class person cannot afford to buy them. They are charging 150 for ticket but they are charging 220 for regular pepsi and 250 for popcorn as it is very unfair to consumers.
We kindly request you to make it mandatory that consumer complaint number is provided on evey purchase of ticket or snacks so that consumer can call directly and the problem will addressed promptly.
Please look into the matter by concerned authority to solve this issue as soon as possible.
Anticipating the positive action at the earliest.

We have booked three tickets for avengers infinity war for 12 may via the pvr cinemas application on 11 may. The tickets booked were shown to be of a wrong cinema ie. Pvr naraina instead of pvr edm. We wanted to go to pvr edm, pvr naraina is very far from my residence and was not my intention to book the tickets at naraina. We dont know what to do, whom to contact. Please help us so as to resolve the issue.
Please contact us and resolve...

We by mistake booked 2 tickets for ' Infinity War' though we wanted to book for Razi movie released today (11th May'2018).
This is quiet shocking to know after talking to customer care regarding movie tickets cancellation policy, which stated no option of cancellation.
We are clueless. This is really a bad situation on PVR policy website on such issues.

I have paid twice for the pvr cinemas loyalty membership in my name - sushruta reddy and still i havent received the membership. What is wrong?!

Each time i try to re-login, it still says i am not a loyalty member. I have paid the membership amount of rs 300 twice! I need a refund!!

The worst part is the company doesnt have a proper customer support whichj makes it hard to give a complaint for a resolution!

Today I go for avenger infinity war in audi6 timing 5.20pm at pvr phonix alambagh lucknow... Bt the print n movie quality was worst... N the background is all over faded... I hv make a complaint to duty manager Mr Manoj at interval time.. Bt they people just hear n didn't do any thing.. This was my pathetic experience at pvr... Although people was also very disappointed in audi6. Is this the quality for which we go for movie with our family.n pay to pvr... I m very disappointed with today quality N servie provide by the pvr...
Rest up to pvr.. Wht he want...next time i hv to think many time to go for movie at pvr. Today I just spoil my money n time in pvr...

It's absurd. At times the amount of money we spend on food and beverages in the pvr cinemas exceeds the movie ticket charges itself. Government must have control over the movie ticket pricing and food charges. I'm quite aware of the sick entertainment charges that are implied. However, this public loot is unacceptable. Urvashi theatre, one of the oldest and even more comfortable cinemas also provide an outstanding movie experience. I really hope that govt. Helps the consumers.

Right now i am watching 102 not out in your pvr nanded. I m regular customer of pvr nanded. Today no ac is working at all. No one is there to listen our complaint at cinemas. Please remove everyone in the screen is complaining and facing issue. Pvr has it's brand name. Please don't spoil it. Hope you will take it seriously

Thanks
Dr. Bharat jethwani
[protected]

I already booked 3 tickets in back rows but by mistakenly i booked tickets in d7, d8, d9 also. I want to cancel them but unable to do it. Please cancel those tickets.
Please find attached ticket screenshot.
Movie : bharath ane nenu
Venue: pvr panjagutta hyd
Date: 05- may-01:45 pm

Order id: hydb[protected]
Please resolve the problem as soon as possible

I ordered a food combo containing popcorn, coke and a veg burger. Bit i was totally disappointed, when i saw the actual burger.
They have shown burger full of vegetables and cheese in demo picture, but when u see it in actual, it is different.
They have charged rs 415 in which burger is almost for rs155.

Felt cheated after getting the product.
I will be taking this issue further so that they cannot cheat...

Respected sir,
This is to let your company know about a horrible incident that took place with me in infinty malad pvr cinemas.
I had gone with my family to watch avengers movie in the morning slot of 10.30. However i had a very bad experience at the security counter of your cinemas. Security guard mrs nazma khan who was on duty that so called shift behaved very arrogantly with me and my family as we had requested to know any facility to keep our luggage.
We had a small baby with us and that female just spoke arrogantly saying "cinema kya tumhare baap ka hai". Also she constantly kept screaming at my old grandmother for hurrying up with the security check. Also her attitude towards her fellow colleagues was rude which we could tell by her behavior.
Now let me tell you iam a reputed doctor working in bmc mumbai. And any politeness from her side we would have appreciated. However i'm shocked your company recruits people like nazma khan. We don't pay to get humiliated from someone like a security guard for wrong reasons. I really hope this matter would be taken very sternly by your concerned administration as i would not want anyone else to suffer the same humiliation which we did from.
Hoping for appropriate measures to be taken from your side.
A highly disappointed and dissatisfied customer.

We went for a movie “avenegrs - infinity war” at 2:05pm on 28th april, 2018 at pvr anupam saket, delhi.in audi 2 the lights were on in between the movie for almost 20mins which caused inconvenience in watching the movie and it happened twice. We complained about it but the staffs didn’t respond. The action was taken after 20mins and we weren’t able to watch the movie. We paid 900 approximately for the movie but it was all waste

Hi team

Unknowingly i and my husband have booked two ticket for avengers infinity war in tamil (
While searching for english) for 28th april morning 9 in pvr valachery. Can you please cancel this ticket as i could not find any options in website. If possible we are willing to exchange it with any tickets on weekends.

P. S. I seriously didn't hope brand like pvr don't have cancellation order in their website

You have taken full money for your tickets but are showing movie with scenes cut from avengers: infinity war. I will be reporting this and further more will gets flyers printed for this which will say, you are taking full money for ticket but showing incomplete movie and have these flyers distributed all over delhi. It may cost me a little but, will certainly teach you a lesson and will hamper with your image. Either you can refund the money for not showing the full movie or face the consequences.

I would like to cancel my booked tickets for the upcoming film avengers: infinity war. I had booked the tickets on the date 24-apr-2018.
I request you for the cancellation and refund of my money paid online.

Location of the theater is pvr lulu, kochi, kerala.
Show is dated on 29-apr
Show timing is 07:15 pm
The order id is as follows: kocl[protected]

I kindly request you to do the needs.

When we wanted to go to a movie, we looked into bookmyshow and found out that the ticket rates were 118 rupees. But when we went to the theater to buy tickets, they charged us 200 for a ticket and gave us a combo with it, and when we asked for tickets without combo
They said
"we don't have any show tickets with out combo and i[censored] need to buy tickets with out combo, u can only do that online"
We asked them if they had normal tickets for any other show and
They said
"all the shows come with combo and there is no show where u can get it at 118 rupees, you need to pay 200"
Most important thing was that they gave us a bill of only 118, there was no bill to so called combos they were saying about.
They r hiding it from pvr cinemas and i hope that's the reason we didn't get any ticket

Pvr always been worst when comes to stand for promise it does to customer. Always falls assurances and rude behaviour when questioned about the proper service.

I booked my movie ticket @pvr koramangala (Check the attachment), from your new updated website, where i had option of opting for food serving to seats before interval. I was not served food, when enquired during interval, the manager was busy in getting orders from some customer rather attending my query. This is second time i'm raising my concerned for similar behaviour at your different outlet.

If you people charge for this behaviour then it's great disaster. Hopefully not to see pvr anymore. Pvr only know how to make customers fools.

Hi team,

I booked 7 tickets at pvr citi mall andheri (W) on 4/22/2018 for an april 27th shows. Turns out we won't be able to attend the movie as our friend wedding is on the same day. I have already booked tickets for the next day. I would request to kindly cancel this tickets for me. Do let me know if i need to provide any other information for the cancellation procedure.

I’ve booked 2 tickets at pvr cinemas, sujana forum mall. Instead of booking for one movie i’ve picked for other movie. Please help me with the cancellation of tickets and refund my money. I’ve searched for the cancellation option but there wasn’t any such option. And i’ve even tried calling to your customer care number. But there wasn’t any response. Please take this complaint and address this.