PVR Cinemas Complaints & Reviews

I have booked 2 tickets for it chapter 2 movie on pvr website for coming saturday (Sept, 14th 2019) 12.45pm show in pvr ampa skywalk, while paying through my net banking after processing from my account, amount was deducted but ticket was not booked. My money was gone, kindly check and let me know as soon as possible. Please return my amount to the account asap

PVR Cinemas customer support has been notified about the posted complaint.

Sep 12, 2019

Updated by varalaksmi Regards,
Varalaksmi D

Sep 14, 2019

Updated by varalaksmi I shared my email id and Contact number to [Protected]@pvrcinemas.com . Kindly refund the amount as soon as possible

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Address: Mgf metropolitan gurgain, 122025

I paid for food through paytm and my phone got switched off at that time only so I was unable to check if that payment was made or not. The guy at the counter said he hasn't received payment so he didn't gave me my ordered food.When I came back and charged my phone I got the notification that my money was deducted. Now I have intimated them about this issue but they are not helping me. They are asking me to complain in the bank but since I have made payment through paytm how will I contact any bank.

+1 photos

PVR Cinemas customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by harsha anand3 Harsha anand
[protected]

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Address: 92 Pondy Bazzar, T Nagar, 600017

There is difference in pricing of popcorn in your own theatre
In sathyam cinemas the small one is available for rs 70/=, where at your pvr at
Ecr it is priced at rs140/=.

Both are owned by you and also you advertise it as sathyam popcorn available at all your pvr screens

Like to know then why is there a price difference, are else please don't give wrong information & fool public

Regards
Raju

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Address: PVR Cinemas Nagpur -Empress mall, Nagpur, Maharashtra, 440009

We want to purchase tickets for more than 100 peoples, and manager told about to buy their combo package which we dont afford. Another option he given to us is buy 10 ticket per person from counter. So we started to purchase tickets, after purchasing 60 tickets they closed counter and told us that booking closed. As there are all remaining tickets are available. They intentionally did that because we did not purchased their combo package.

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Binashahmishra

from Mumbai, Maharashtra

Sep 17, 2019

Today on 10th sept I went for mangal mission movie in pvr odeon ghatkopar east @ 1.05 pm show . Wherein I asked for small size popcorn was charged whooping 280 rs n that too no bill given. For what??

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Address: Divya parisar,lingiyadiah, Gautam Buddh Nagar, Uttar Pradesh, 495001

Why your people in movie tickets counter always force the consumers to buy combos, if we not want to buy. Is it monopoly. U can't do that things its out of ethics. They always gives us wrong information some time said ita includes in tickets. Today in voucher offer. Why you do that such cheap things to your customers. Take some action otherwise i will go to consumer forum.
Today i not buy the voucher i get angry and shouted and said them to call manager. Then they agreed and gives us the tickets.

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U

Utkarsh Narvekar

from Bengaluru, Karnataka

Sep 10, 2019

I tried using the PVR movie gift card. I am getting an error while applying the card that says "Invalid batch". I will never buy a PVR gift card again, this is really terrible experience. I wanted to book tickets for this Sunday, however I have now paid for it using a credit card.

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Address: Mohali phase 6 near Dara studio, Mohali, Punjab, 160055

Aaj mai it movie dekhnai gya counter pe jb ticket laine lga to mujhe yeh bola gya ki combo laina pdega sath maine mana kiya fir unhone mujhe ticket nhi di or bhut badtmezi ki maire sath kafi dair tk line mai khade hone ke baad asai krna mujhe bhut glt lga... Or baad me jb maine iss bare me baat krne ki koshish ki to unhone or jyada apna ego dikhaya jiss se maira movie ka time late hota jaa raha tha.. Pvr customer care ko call krne ke baad mujhe ticket milli without combo but iss bich kafi kuchh taqlif hue mujhe.. Maira jo movie dekhnai ka mood tha woh off ho chuka tha..

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[email protected]

from Shimla, Himachal Pradesh

Sep 10, 2019

Date : 24/08/2019
Time : 07:30 pm
PVR Curo Jalandhar
Movie : Batla House

Complaint about cost of tickets
Cost of tickets online is RS 175/-

But at PVR Box office PVR Staff said that same tickets costing is RS.295/- per head
And he said that you have to buy on this rate.
PVR Staff is totally CHOR

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V

vidhya narayanan

from Delhi, Delhi

Sep 10, 2019

Wow. I am enjoying the loads of advertisements in pvr rather the movie. They are the awesome people who spend most of the time in ad. Very time saving. I got to watch 30 mins of ad for a 2hr movie. They really put me in a position to stop watching in pvr. pvr is unbelievable

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Address: 122 002

I have purchased 10 gift e - cards 3 days ago. But there is no card number nor pin number mentioned. Without these 2 details we are unable to book movie tickets.

Could you please look into this? Complaint number that they have provided me with is 20772.

The second issue that i have is regarding another 5 gift cards that i purchased 4 days ago - total worth is rs. 5000/-. I have already raised a request with pvr customer care where i have requested for 5 separate gift cards of rs. 1000 each.

I have approached customer care of pvr 3 times but no one has assisted me. They have informed me that there is a 'technical glitch'.

My registered contact email is [protected]@bruceclay.com

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Address: Kamrup Metropolitan, Assam

Mr. Rup hazarika (Cell no - [protected]) of pvr cinema (City centre guwahati)
Has confirm that my said timing show (18 august-2019, 6.05 pm) has been cancelled due to some technical issue & they will refund my amount accordingly within 3 working days.

But till date i have not received my refund amount and as expected mr. Rup hazarika not receiving my call till date.

Manager bimlesh (Cell-[protected]) also not giving response about my refund
He also refused to share his e-mail id also.

PVR Cinemas customer support has been notified about the posted complaint.

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N

NishChhabra

from Delhi, Delhi

Sep 10, 2019

PVR Plaza is offering only large size poocorn instead of regular and medium size. Time around 5.30 p.m . Date 25 aug 2019. All the customers were told to buy large tubs or popcorn instead of other sizes since they did not have smaller tubs. Also we could not take picture of empty tubs kept that they told were not allowed to be used.

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Address: MG ROAD GURGAON, 122002

Today dt 31.08.19, i visited pvr city center gurgaon for some ticket at pvr ticket counter, pvr person say that f&b voucher compulsory, without f&b discount voucher they are not selling ticket. They are saying ' book your ticket online through book my show. Please take necessary action. No one ready to listen customer problem. Pvr city center service too poor.

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

PVR Cinemas Customer Care's response Dear chand772,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Sep 05, 2019

Updated by chand772 [protected]@gmail.com

[protected]

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Address: Gurgaon, Haryana

Hi there,

I've forgotten my wallet on d-13/14 hand-rest last night and couldn't found it by revisiting there.

Details-
Movie - saaho
Show time-11pm
Date - 30th aug, 2019
Seat no. - d-13, 14, 15, 16

Wallet description -
Brown leather it has around 10 cards (Debit/credit), driving licence, adhar card, cash and other important documents.

When i went back to the theatre i couldn't find it there with the help of cleaning staff.

The documents are most important to anyone.
I'd request you to please look into this, i'd be happy to reward the person who returns it.

Please help! Looking for a good news from concerned authority/pvr cinema, sahara mall gurugram.

Thanks & regards,
Deepak jha
[protected]@gmail.com

PVR Cinemas customer support has been notified about the posted complaint.

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O

OM Raj Singh

from Mumbai, Maharashtra

Sep 3, 2019

Sir i booked 3 ticketa yesterday at 9 p.m my amount is deducted but message of tickets booking is not shown in my Message please looked into my issue

lost wallet - Comment #3526015 - Image #0

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D

Dimple Anillercha

from Mumbai, Maharashtra

Sep 3, 2019

[protected]
Pvr cinemas movie at redhills skls
1 tickets cancellation

lost wallet - Comment #3526364 - Image #0

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Dimple Anillercha's reply, Aug 28, 2019

1 ticket cancellation skls galaxy mall pvr cinemas

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Address: Salem, Tamil Nadu, 600099

Hi team
I have booked 2 tickets for saaho movie on pvr app for coming saturday 7:15pm show in pvr skywalk, also i used the privilege coupon of rs. 50 it also got deducted while paying through my credit card after processing the rs 50 and extra rs 383 from my card deducted but ticket was not booked my money only gone. Kindly check and let me know as soon as possible.

Name vimal raj j
Mobile : [protected]

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

PVR Cinemas Customer Care's response Dear Vimal,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Aug 30, 2019

Updated by vimalraj235 I already shared my contact number
[protected]

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Address: Parbhani, Maharashtra, 400701

Hi team,
I am trying to book a ticket from pvr application/website. After applying the star pass code it is taking me to the home page of pvr application bit ticket is not getting confirmed. I have called the pvr cinemas customer service and kotak bank customer care but no is helping me to sort the issue in the mean while there expiry date is getting closer....

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Address: Pvr edm Ghaziabad, Ghaziabad, Uttar Pradesh, 201009

Sir main amit pal pvr edm main job karta meri employees id 200322 hai as a entertainment services provider jiski joining date 07/05/2019hai or leave date 17/6/2019 hai tab yaha ki hr mrs shikha mam thi but nitisha mam hai or meri salary abhi tak nhi mili hai jab bhi call karta hu to kehti hai ki 1 ko mil jayegi salary but 2 month ho gaye or abhi tak salary nhi mili hai sir please meri salary jalfi se jaldi meri salary mere account main transfer kar dijye sir
Thanks and regards

Sep 27, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

PVR Cinemas Customer Care's response Dear Amit,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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A

archita tripathi

from Delhi, Delhi

Aug 27, 2019

Ac is not working properly in pvr panipat audi 3 for the show of 11 pm.
Due to less audience they switched it off.

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PVR Cinemas Customer Care's response, Aug 28, 2019

Verified Support

Dear archita tripathi,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

D

Donald Singh

from Delhi, Delhi

Sep 3, 2019

Sir,
Inconvenience caused at show cancellation of 'SURKHI BINDI' 12PM. I had one ticket booked at pvr, select city

As manager promised to give ticket for next possible show. So please arrange for today or tomorrow show confirmation

salary issue - Comment #3526111 - Image #0

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N

North Shubham

from Banda, Uttar Pradesh

Sep 3, 2019

सेवा में,
सिनेमा मैनेजर पीवीआर प्रयागराज
विषय= सिक्योरिटी की लापरवाही
महोदय, सविनय निवेदन है कि दिनांक 28/08/ 2019 एक स्टाफ ने 11:00 बजे फोन सिक्योरिटी को जमा किया था जो कि उसकी ड्यूटी शाम को 6:00 बजे समाप्त हो गया तब वह फोन लेने गया तब उसका फोन नहीं था सिक्योरिटी रूम में सिक्योरिटी की लापरवाही की वजह से फोन गायब हो गया है

धन्यवाद

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Why pvr cinemas showing misleading advertisement, why pvr cinemas showing targeted community advertisement, its not appropriate to show what you are showing please make sure that you should not target a single community if the matter is international, the ats ad you are showing on pvr is inappropriate, what kind of mindset you wanna make of the whole country, if government is # why are becoming one.

PVR Cinemas customer support has been notified about the posted complaint.

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S

shreyasn

from Kollam, Kerala

Aug 27, 2019

I am unable to see the mcoupon tab under payment options on the PVR site.

I have two coupons with me that I need to use.

Please help.

Regards

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PVR Cinemas Customer Care's response, Aug 28, 2019

Verified Support

Dear shreyasn,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

D

Drashti Ranolia

from Mumbai, Maharashtra

Aug 29, 2019

Need to control your staff members PVR vadodara, they are very rude at booking tickets conversation.

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PVR Cinemas Customer Care's response, Aug 29, 2019

Verified Support

Dear Drashti,

Sincere apologies! We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Bangalore, Karnataka

I have booked lion king show for 15th aug at pvr cinemas, arena mall, bangalore the entire show was canceled stating technical error, but refund not yet received on this.

I called pvr cinemas customer care, got a response saying would get it refunded within 7 days, it's been around ten days already, raised multiple complaints via pvr app, no response yet.

I had to go to cinemas, paid parking fees unnecessarily,...

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Address: Gota, Gota, Ahmedabad, Gujarat, 382481

Hello

This side jigar chauhan. Me and my friend abhay dave went to pvr mother's to see batla house movie at 10.40 pm show. Our were last row 2 seats in audi 2. But i would like to complaint for too many mosquitoes there. We were unable to watch movie because our whole attention was on mosquito only. And our whole movie spoiled.

During intermission, we had complain to manager about this and he asked his boys to spray mosquito spray, but still we were bitten by mosquitos after intermission.

Kindly note down our complaint and revert us.

Shall wait for your quick response.

Thank you.

Regards,

Jigar chauhan.
[protected]

Sep 22, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

PVR Cinemas Customer Care's response Dear Jigar M Chauhan,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

Regards,
Team PVR

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Address: Saket, New Delhi, Delhi, 110017

On 20/08/2019, during my visit to pvr saket i was told that food coupons are compulsory along with the movie tickets as the software is programmed to sell tickets along with food coupons only irrespective of whether a patron does not want to eat the high calorie snacks from the food court. This practice by pvr group is highly unethical and unwelcome.
You are once again requested to stop this unfair practice and compulsion of selling food coupons against the wishes of the patrons and instruct the staff to give an option to buy tickets without food coupons.

Sep 23, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2019

PVR Cinemas Customer Care's response Dear Ajay,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Pvr cinemas, The Arena mall, Marathahalli, Bengaluru, Bangalore, Karnataka

I had been to pvr cinemas in the arena mall, marathahalli, bengaluru hoping to watch a movie called hobbs and shaw. I booked 4 tickets for the movie costing rs.960. I had mistakenly booked the tickets for the night show at 9:50pm rather than 9:50am. I apologised and asked the staff to cancel the ticket and refund my money, but they refused saying it was not possible. Strict action must be taken against such cinema giants.

Sep 19, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

PVR Cinemas Customer Care's response Dear Syed,

We request you to write to us at [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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S

Subo.subodh

from Mumbai, Maharashtra

Aug 23, 2019

There is your name PRAKASH at SINGAPORE MALL GOMTI NAGAR LKO. When ever we come for a movie he alway disobey us & is way of takling is very bad...and he always ignore whatever we say to him. So plz tell he to do his job in better way otherwise change is duty time or designation

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Address: Anupam saket delhi, New Delhi, Delhi, 110017

The experience is really worst with the staff of the pvr management as my order for one pop corn only took half and hour and when i complained about the same they offered we the refund. And the manager sultan is totally useless and he supposed to leave his position. I was not given the bill of my order. And i placed the order with the card and they refunded me the amount by cash. This also shows that they are trying to convert there blqck money into white money. The experience was totally worst.

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

PVR Cinemas Customer Care's response Dear Suraj444,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

Regards,
Team PVR

Aug 20, 2019

Updated by Suraj444 Email [protected]@gmail.com
Contact no- [protected]

Verified Support

Aug 20, 2019

PVR Cinemas Customer Care's response Dear Suraj444,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

Regards,
Team PVR

Aug 20, 2019

Updated by Suraj444 Hi,

[protected]@pvrcinemas.com is not working. U have already shared the details on same trail.

Aug 20, 2019

Updated by Suraj444 Hi,

[protected]@pvrcinemas.com is not working. I have already shared the details on same trail.

Verified Support

Aug 21, 2019

PVR Cinemas Customer Care's response Dear Suraj,

We request you to share your contact number and email ID via DM by clicking on the below-given link. Thanks.

http://bit.ly/33KgFh8

Regards,
Team PVR

Aug 21, 2019

Updated by Suraj444 Details updated in the shared link.

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A

Anil w Pawar

from Mumbai, Maharashtra

Aug 19, 2019

I have booked for my family movie MISSION MANGAL on 15 August 19 . Now when I want to change the order they not accept me. Please do needful for that. My order number is LTUR[protected]

irresponsible behaviour - Comment #3513566 - Image #0

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Address: Ghaziabad, Uttar Pradesh, 201001

Seat provided was broken m 10 in audi 2. During interval sales woman didn't ask about butter topping in popcorns bought. But she herself put butter in all 3 tubs. When i ordered sandwich she herself put cheese slice without even being asked for. This is something that you people are only standing to make fool of others and nothing else. I am allergic to cheese. She didn't ask for it before putting it.

Sep 19, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

PVR Cinemas Customer Care's response Dear MiniChhabra,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

Regards,
Team PVR

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A

Akash54814

from Mumbai, Maharashtra

Aug 19, 2019

I kept my phone on chair were we use to keep cups but later I noticed that phone is not there I asked guards and all no one helping me and I know it was in audio only but no one helping
I even talked to security but he talked rudely with me and was not helping properly

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PVR Cinemas Customer Care's response, Aug 20, 2019

Verified Support

Dear Akash54814,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

PVR Cinemas Complaints & Reviews

File a complaint to PVR Cinemas

PVR Cinemas reviews & complaints page 74

pvr cinemas money deducted from account (netbanking) but ticket was not booked

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charged for an order that I havent received

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over pricing of popcorn,

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forced to buy combo for group booking - and closed counter on manual booking

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forced to buy combo and gives wrong information always, you do fraud to your consumers

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movie tickets with combo

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details missing in gift card purchased

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show cancelled by pvr cinema (city centre-guwahati) but payment not refund

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f&b gift voucher

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lost wallet

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money deducted from card but ticket was not booked

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star pass coupon code not accepted

salary issue

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misleading advertisement

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show canceled, refund not received yet

mosquito breeding

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food coupons

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no cancellation of tickets

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irresponsible behaviour

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seat broken and excess bill

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