Quadrant Televentures / ConnectZone.in / Connect Broadband Complaints & Reviews

Dear sir,
This complaint is again connect broadband chandigarh. I was a user of connect broadband services from 2016 to october 2019 in october i have surrender my connection and clear all. My dues and shifted to jio broadband my connect no was [protected]
But suddenly on december 9 2019 connetterti started sending me fake and unnecessary sms regarding non bill payment of connect no which is not mine the connect no mention in their sms was [protected]. Which is some body else not mine so pls take strict action against them i have also called them and mailed them regarding this issue but no answer from their end i have attached a photo of their sms for your ready reference

Hi i want to complain about the #1 fraud company connect. I live in zirakpur and my interenet stops working every another day and customer care service is not helping me due to which i am facing so much problem in working at home. The technician narang [protected] know the fault and he is not helping he just needs otp and internet stops working once i provide him the otp.

I m really stressed out from the issue of over billing and wrong charges included in my bill having broadband no. -[protected]. As per the plan for which i had opted for the billing amount was just rs 499and gst on the same but i m again and again receiving wrong billing. I had tried to connect to the customer service by call and emails both but i didn't got any resolution or positive response from your side.
I m repeatedly receiving the massages to pay the overcharged amount by you which i m not liable to pay.
Please check and resolve the issue as soon as possible.

Dear sir/madam,

Mera ek connect broadband ka number tha. But main kafi time se usse use nahi kar raha aur maine us number ko kai baar call krke unke helpline par band karwa diya tha[protected]. Us waqt tak ka bill tha 1150rs, iss amount ka maine cheque[protected] dated kat ke diya tha but connect broadband walo ne us din ko woh cheque nahi lagaya aur mujhse bine bataye woh cheque[protected] ko lagaya. Us time mere account par utna amount nahi tha fer bhi maine cash 250rs unke agent ko de diya baki ka pending amount bola ke 5-6 din tak le lena... Itne mein unhone agla bill bhi tyar karke total amount 3395rs bana diya bola yeh dena padega aur mere number ki disconnection bhi[protected] ki date e-mail kari jabki main yeh number march mahine main hi band kara diya tha. Mere na karne par mujhe darane dhamkane ke kai phone aur unke gunde shop par aye.. Abhi fer mujhe ph aya bola 4915rs dena padega.. Sir/madam yeh amount mere connection band karane ke baad bhi bana rahe hai... Main jitna use kiya hai utna bill hi pay kar sakta hu plz help kijiye..

My broadband connection (Dsls184716 in the name of vinod kumar grover) has been out of order for more than a week. It was when i returned from out of town, i found it and registered a complaint (I7476920) on august 2.
It took a technician 5 days to visit after my repeated calls to customer care, appellate helpline, random officials whose contacts i could find online and personal visit to the area office (Sector 47).
However, after checking, the technician said things are fine at my end and there seems to be a backend issue. He claimed he has alerted the person concerned.
It has been two days but the issue remains unresolved.
Meanwhile, even the appellate helpline is not working anymore, so there is no way to talk to a customer care executive.
My complaint is still open and i get an automated message about it every morning.
The circle incharge (Amandeep or amanpreet) has not been picking up his phone and technical incharge of area (Avtar) has claimed he can't do anything about it.
My work is being affected because of this poor customer service.

Billing isuue:connect number:[protected]
I have disconnected the above number in feb 2019 for which i have noc and last payment receipt (Attached).. But till now i have got harasment calls and messages from your lawyer. When i approach the customer care of connect broadband they say that issue will resolve in 48 hours.. They always say the same thing.

As soon as possible please cut off my connect broadvand conncetion.. Due to some personal reason.
Many speeds issues are there...
Not fullfilling the requirement as per need.
I m planning to shifting from here... So i want connection to be disconnected before i leave... Please do it on priority basis with in one or two days.. I will clear the bill amount till now... At the same day..

Sir few days before i got a call from connect broadband that i may get ftth speed in my dsl plan which means that it will be an up-gradation. They came and installed a new connection at my home and i asked them to take dsl modem with them, i got a reply that sir it is yours. Today i came to know that there are two connections running in my room. They sent two bills for payment. No body in india will running two connections in same room. Before connection i asked them my old number will remain same or it will change. I was told that it will remain same. Actually mine phone line was working on dsl and broadband working on ftth. Please intervene to get the bills waived off and for compensation.

Dsl connection:[protected] & ftth:[protected]

Since 4th of june 2019 my Landline phone and internet connection is out of order. I am daily booking complaints with customer care deptt. Daily receiving false replies like fault has been repaired, now you can connect. And another reply, our engineer is visiting your place to look into the matter. It seems your executives are making me fool.

I sent the number of emails, updated on Twitter, Facebook, etc ( please check attached screenshots) but nothing got fixed - even they deleted my comments from facebook etc.

Also as since last 6-7 days I am not able to use any internet and phone service - DO I NEED TO PAY BILL FOR NON WORKING DAYS OR Whole month?
. And I am freelancer work from home, these days I lose lots of clients/money due the internet was not working and I was not able to work for them.

Please do the needful at the earliest possible

We would like to bring into your notice that we are frequently receiving harassment calls from connect (Quadrant televentures ltd) legal representative (No:[protected] regarding legal case filed against us for non payment of dues.
Even after my multiple request to close my account they kept it activated, i did even told them that i am shifting from this city, however they keep generating the bills for next couple of months.
Now they are asking me to provide proof where i request disconnection.

Even i agreed to pay some amount to settle the case however they just want 70% of money, it really too much for me and i never used there services in mean time

Sir i have a connect connection bearing no wifi515744. I was using the connection from june but it didn't fullfilled to provide me with the specified speed. I have given application for disconnection but they are ignoring to pay me back my security deposit. Moreover during the days when i was using the connection i went through miserable issues with then and upon which i suffered a heavy loss in my business. I am hereby attaching the latest bill to support my connection and also the list of complaint that i done to them. I also posses the disconnection slip with me.

This is regarding phone connection bearing no. Dsls353102 vide account no. 2939913.
I have used this service for almost 2 years, however from sept'18 to nov'18 i there has been continuous disruption of service, hence i decided to discontinue the services in first week of nov'18. I call the customer service and requested them to deactivate the account as i do not wish to continue with the connection. Also, when i received a call from customer service, i informed them the same and this way the request for deactivation was placed more than couple of times. However, i received calls in dec'18 requesting to close the account with charges included whole the month of november.

I escalated this immediately to customer service stating they have charged me for an additional month where in i had clearly communicated to customer services before.

They have denied my request and ever since they have been forcing my to pay the bill for two months instead of one month. This included continues calls from customer service in talking arrogantly.

This has frustrated me and i have clearly stated that they need to correct the bill first, only then i will clear the amount for one month which i am payable for.
However have they have been threatening me to drag this to court and penalize me and extort more that what i am supposed to pay.

This is absolutely ruthless behaviour of a customer service company towards the customer.

Kindly accept my online application for deactivation of my connection of connect ftth167942 due to personal reason.i went to the connect office but no one entertained or guided about where to give deactivation application.so kindly consider my application for deactivation of my connect broadband connection on this platform.i shall be thankful.
Jagdish kapur...

We would like to bring into your notice that we are frequently receiving HARASSMENT CALLS from Connect Infotel(Quadrant Televentures Ltd) Legal Representative(No:[protected] regarding legal case filed against us for Non payment of dues.
The request for disconnection of Connect Landline no:[protected] was made on 13.11.2018 and submission of Equipment(Adapter&charger) was done on 17.11.18 at co.s Mall Road Office, Ludhiana. At the time of submitting the equipment to their Co. representative, they clearly said that there were NO DUES PENDING & therefore handed over Material Receipt Slip No:[protected], dtd 17.11.2018, attached herewith.
We are astonished that we are still receiving SMS from the company threatening to lodge Court Case against us for non Payment of dues. Upon Calling / confirming from with co. representatives in January 2019, they informed us that payment for the month of November 2018 was due.As there was no intimation or call from co. regarding pending dues, we were unaware of it.Therefore dues amounting to Rs.707 were cleared on 11.01.2019 at Mall Road Office, Ludhiana. Co.s representatives failed to upload the same on their server due to which we r receiving HARASSMENT CALLS from their Legal Representative (mob:[protected] for appearing in Chandigarh Court.
This is all Due to fault of companys representatives failing to upload the status of dues already cleared, still we r being HARASSED for no reason.
So, you are requested to kindly look into matter and do the needful of rectifying records to stop the HARASSMENT.
We hereby attach Material Receipt Slip and Final Payment Rcpt signed by co. representative confirming NO DUES.
Thanking you,
Pawan Mehta
[protected]

We had a fiber optic broadband connection with 100 mbps speed and plan at sector 2 panchkula. The first month the connection did not work properly and the modem/router was changed twice on three separate service visits. The speed was usually not up to 100 mbps. The same thing happened in the second month and the third month we decided not to use the connection anymore. Physical paper bill wasn't issued and the bill wasn't cleared so the guy came to take the router back(company policy) but i told the guy I'll pay the bill, we want to keep the connection. The guy took the money from me, left the router and said the connection will start working again. But a few days later, the connection never worked again and I called customer care who i got connected to after three hours of constantly trying who said we'll have to ask the local office to again get a connection installed. Now, being frustrated we dropped the idea of getting the connection renewed. But a few months later we started getting calls that our bill was due and we had to pay the same to avoid legal action being taken. I denied saying I've cleared all dues and we weren't using the connection anymore and the router was also taken by the company. But soon we started receiving threats of having to appear in court or settle by giving approximately 1100 Rs. This is sheer extortion as they never gave me the services i paid for properly and above it they were asking me to pay for the month I did not have the connection at all.

I disconnected my wifi and the technician said that they will send someone to get the bill later. I tried to pay online but couldn't as it prompted error that the connection is deactivated. So now you people have filed lawsuit for this. This is really diappointing. You could not send someone to receive the bill? I work whole week monday to saturday. I can not come to your office to pay the bill.

Connect salesperson called me in last week of July 2018 from [protected] and sold me internet connection that would give me unlimited data at 50mbps speed.

Immediately after installation of new connection[protected], I confirmed in the Welcome call that I have opted for this tariff plan for unlimited data at 50mbps speed.

Four days after connection was installed, another salesperson called me and told me that my connection does not give unlimited data at 50mbps speed. He offered me to upgrade my tariff plan to increase FUP limit on my connection. BUT it was supposed to be UNLIMITED in the first place!

So I called the first salesperson at [protected], who booked my connection. She continued to insist that my connection has NO FUP limit.
Moreover she advised me to not listen to any other telecalled from Connect.
You can listen to recording of that phone call here https://www.dropbox.com/s/67tijk83xs89zon/ConnectSalesJul2018-[protected].aac?dl...⇄

I asked her to give me written confirmation that there is no FUP limit on my connection. She agreed to give me in written but then she stopped answering any of my phone calls.

Given that I never needed a connection with limited data on higher speed and then unlimited on slow speed ---- I reported this incident to the customer care by phone and by email.

They "helped" me by terminating the connection BUT asked me to pay outstanding bill of Rs. 358.

After 10 emails and 15 phone calls over next 10 days, the Appalle officer waived off Rs. 200 and I still had to pay Rs. 158.

Copy of all email correspondence can be found here https://www.dropbox.com/s/4vwr3x7n3757ld9/connect-emails.zip?dl=0

I have contacted connect customer care many times for disconnection of my ftth 194811 but i have received no response or any action from them . They know just to fool people. Never recommend connect to anyone.i have also sent emails to [protected]@infotelconnect.com from there also i have received not a single response or action.customer care executive on call always say you will get call from concern department but till now i havent received a single call from them what a poor service

I want to disconnect my broadband.I don't find it economical & irritatingly slow.With hidden tricks you had been manipulating financial terms in your favour. You started with 700/ & cleaverly went up to more than one thousand.last 20 days of each month it used to be very slow.cleverly slowed down, a sort of instigation for opting expensive plans against custmer ethics.So please disconnect my connect broadband immidiatly.

Bill of the month of may wasnt paid by us. Then they disconnected our services of broadband in june still we have to pay bill of june month as well.
Without any services they are charging monthly rental and to disconnect services first need to clear bills.
Otherwise they will keep charging us.
Now i have cleared the bill.
But i really want my money back for june because of no services provided by them