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Razorpay Complaints & Reviews

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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 48

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S
Saketh S
from Hyderabad, Telangana
Mar 4, 2021
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I have been raising multiple support tickets to get my transaction dispute resolved but no response from Razorpay.
Its already been more than 2 months and still I didn't get any proper resolution from Razorpay.
A fraudulent app named Burse used Razorpay payment gateway platform and now it ran away with the money.
I want to question Razorpay on how they gave the platform to such fraudsters?
People did investment only because of the trust they had with Razorpay and now that trust is slowly decreasing.
If Razorpay doesn't refund the money, then I will never use that payment gateway nor I will not encourage any of my friends and family to not use Razorpay.
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2021
Razorpay Customer Care's response
Hi,

we're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/.

Best,
Team Razorpay.
Mar 05, 2021
Updated by Saketh S
We did raise complaint in cyberCrime portal and there is no progress there.
I also raised complaint in my bank and they raised chargeback against those transactions, but Razorpay rejected the claim. Bank also requested Razorpay to submit the documents related those transactions, but Razorpay is not cooperating in this matter.
Razorpay is helping fraudsters by providing and helping with their platform!

I request Razorpay to please cooperate and provide refund!.
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    Leeladhar Kumar Sharma
    Mar 3, 2021
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    Address: FAKDOLIYA, KEWATGAMA, KUSHESHWAR ASTHAN

    Taking my system on AnyDesk, it was said that you work with my ID o[censored]seIndia.in and you will be given good commissions. To get this ID, you have to pay 3499 juice, which will be returned to your ID immediately but sir was deducted from my account on 23Feb2021 at 11:38 am but till now the money has not been returned to my ID and a collation will be done. Speak to them and they speak to them, but neither are we able to take advantage of any cervice from that id and neither my payment is being refunded. I urge Mr. President to provide a solution for this.
    THIS IS MY AGENT Id: INSA25194
    AGENCY NAME: KOMAL MEDICAL STORE
    DISTRIBUTOR Id: INSD2283
    BRANCH NAME: B00165
    +1 photos
    Razorpay customer support has been notified about the posted complaint.
    Mar 03, 2021
    Updated by Leeladhar Kumar Sharma
    Taking my system on AnyDesk, it was said that you work with my ID o[censored]seIndia.in and you will be given good commissions. To get this ID, you have to pay 3499 juice, which will be returned to your ID immediately but sir was deducted from my account on 23Feb2021 at 11:38 am but till now the money has not been returned to my ID and a collation will be done. Speak to them and they speak to them, but neither are we able to take advantage of any cervice from that id and neither my payment is being refunded. I urge Mr. President to provide a solution for this.
    This is my agent Id: INSA25194
    Agency name : KOMAL MEDICAL STORE
    Distributor Id: INSD2283
    BRANCH NAME: B00165

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      M
      Maheshekavitha
      from Thaiyur, Tamil Nadu
      Mar 3, 2021
      Resolved
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      Resolved

      Hi
      made parches on 1st march 2021 in myntrafab.in and payment is credited to Mantra hub and no confirmation of order received from the seller, it looks the scam request to stop payment to these company.and reverse to the transacted bank
      Aug 7, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Hello Kavitha,

      I understand you have a concern regarding a transaction. Please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5151180] and our team will provide you with an update at the earliest.

      Regards,
      Anas
      Hello Kavitha,

      I understand you have a concern regarding a transaction. Please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5151180] and our team will provide you with an update at the earliest.

      Regards,
      Anas
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        D
        D Shreeniwas
        from Gaddi Annaram, Telangana
        Mar 3, 2021
        Resolved
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        Resolved

        I ordered elite gaming chair and money was debited from my account i didn't get my product till now. Ordered on 21st February 2021.
        +1 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Hi Shreeniwas,

        I have noted down your concern and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5156582] for us to assist you on priority.

        Regards,
        Sreenivasa.
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          V
          vijaykaba
          from Pune, Maharashtra
          Mar 3, 2021
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          Today I purchased elite gaming chair . Today saw advertisement at Facebook, after purchasing I didn't get any confirmation mail from pblifestyle.myshopify.com.but money 663.91 rs deducted from my credit card. Then I was checking any contact number or customer no., Then I searched on Google about company, then I come to know that this stock clearance sale is fraud and payment service is also fraud.

          This complaint to refund my money and order number is 14502.
          +2 photos
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2021
          Razorpay Customer Care's response
          Hi Vijay,

          I have noted down your concern and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5156447] for us to assist you on priority.

          Regards,
          Sreenivasa.
          Mar 06, 2021
          Updated by vijaykaba
          I am tring to update details but not processing further.
          Please help me out

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            B
            Balaji Jayakumar
            from Neelankarai, Tamil Nadu
            Mar 3, 2021
            Resolved
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            Resolved

            Address: 4/2 New 37 Perumal Mudali street Kondithope chennai 79

            I have ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through Razorpay.

            On 19th of FEB I made the payment, but still i have not received the product

            Name : Balaji J

            Address : 14/2 New 37 Perumal Mudali street Kondithope chennai 79

            POS 517725XXXXXX4824 RAZ*SENDIMENTRY
            ref no 021289

            PLS LET ME KNOW WHETHER I WILL RECEIVED MY PRODUCT or is it all a fake...
            Aug 7, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Hi Balaji,

            I understand you are facing an issue regarding a transaction. In order to assist you further, please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details. Also, mention the ticket ID [5151395] for assistance on priority.

            Regards,
            Anas
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              J
              J.Kawa
              from Powai, Maharashtra
              Mar 3, 2021
              Mar 5, 2024
              This thread was updated on Mar 5, 2024
              Resolved
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              Resolved

              FIRC not provided (RBI & FEMA legal Guidelines not followed)

              Hello,

              Writing to compliant how Razorpay has been operating. Being an Indian company one should be adhering to all rules and regulations. For our international payments we used their payment gateway and they had assured that they do have a mechanism in place as per the rules set by FEMA & RBI for issuing FIRC/ Credit notes.

              As per FEMA & RBI act if a company receives Foreign funds, they are suppose to get a...
              +2 photos
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              H
              Harsh@168
              from Ghumarwin, Himachal Pradesh
              Mar 2, 2021
              Resolved
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              I recently paid for this product which I saw in a facebook advertisement. Having not recieved anything yet, I checked up on this product and it seems that it was a fraud. Payment of 663.91 rupees was made through razorpay gateway. I humbly ask for you help in getting my money back.
              Aug 7, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Hi Harsh,

              This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
              mention the ticket ID [5145165] for us to assist you on priority.

              Regards,
              Sreenivasa
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                B
                Belle Chocolate
                from Ambattūr, Tamil Nadu
                Mar 2, 2021
                Resolved
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                Resolved

                Prepaid order, but no delivery.

                I ordered an item from the instagram page and paid to razorpay software private limited, but after that i did not receive any tracking details regarding the product and no response to my email as well its been so many days since i ordered and i still did not receive my order....
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                J
                jaankohsa
                from Chennai, Tamil Nadu
                Mar 2, 2021
                Resolved
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                Resolved

                This web site started cheating peoples with low cost Projectors.. this is for your notice only. why you peoples give payment gateway permissions such peoples.. keep eye on such fraud websites
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Hi,

                I completely understand your situation here. If you have a concern for us, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. So that we can get this checked and provide you with an update at the earliest.

                Regards,
                Anas
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                  V
                  Vindhya1124
                  from Bengaluru, Karnataka
                  Mar 2, 2021
                  Resolved
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                  Resolved

                  Website: Doomonline

                  We had placed an orde on doomonline for a wallet bag worth Rs 799 for which we have received payment successful email on Feb 24, 2021 but no other tracking information or email nor delivery of the product. Kindly refund the cash back or need the product without furthur delay.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Hi VIndhya,

                  I understand your situation here. Please be assured that I have raised a request on your behalf with ticket ID [5152526]. Also, a dispute has been created and we are getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

                  Regards,
                  Anas
                  Hi Vindhya,

                  I understand your situation here. Please be assured that I have raised a request on your behalf with ticket ID [5152526]. Also, a dispute has been created and we are getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

                  Regards,
                  Anas
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                    P
                    Pankaj Sarnaik
                    from Ghumarwin, Himachal Pradesh
                    Mar 2, 2021
                    Resolved
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                    Basically, I bought an online order for a cheap Gaming chair from this website around a week ago: pblifestyle.myshopify.com (Company is PBLifestyle Ltd.)
                    Due to the relative lack of silence or updates via text or e-mail regarding the order, I contacted their e-mail but they've still remained silent.

                    Today, I checked a few reviews for the company/site and found out that it's a fraud with multiple people stating as such. Here's an image of the order confirmation: https://i.gyazo.com/bd08e9e33ceb33f4168a34b063f070af.png

                    I'd like to request a refund of Rs. 1207.82 to my bank account which was done through payment processor RAZORPAY SFT. PVT. LTD NODA.
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 03, 2021
                    Razorpay Customer Care's response
                    Hi Pankaj,

                    This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
                    mention the ticket ID [5145019] for us to assist you on priority.

                    Regards,
                    Sreenivasa
                    For the record, the 'shop' shut down in the last 24 hours. It was definitely a scam and I'm thinking of taking legal action against them if my refund doesn't come through.
                    Contacted Razorpay support and got refunded.
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                      K
                      Konda Ramakrishna 123
                      from Bengaluru, Karnataka
                      Mar 2, 2021
                      Resolved
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                      Resolved

                      Address: Ground & 1st Floor, SJR Cyber, Laskar Hosur Road Bengaluru Bangalore District Karnataka India - 560030

                      I buy DLP 4K PROJECTOR PROTABLE ANDROID MINI SMART PROJECTOR from facebook advertisement at 8:16 AM [ FEBRUARY 23 2021] on the payment is done by razorpay through my acount the amount is debited still not came any msg from the company.
                      Please solve this Issue, otherwise refund ...

                      Thanks..
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Hi Ramakrishna,

                      We understand your concern in this regard and we are really sorry about the trouble. We have gone ahead and notified our concerned team regarding your concern so that they can look into this and get back to you with an update over the ticket ID:- [5144858] and have this addressed.

                      Regards,
                      Sreenivasa.
                      Hi Ramakrishna,

                      We understand your concern in this regard and we are really sorry about the trouble. We have gone ahead and notified our concerned team regarding your concern so that they can look into this and get back to you with an update over the ticket ID:- [5144858] and have this addressed.

                      Regards,
                      Sreenivasa.
                      Hi Ramakrishna,

                      We understand your concern in this regard and we are really sorry about the trouble. We have gone ahead and notified our concerned team regarding your concern so that they can look into this and get back to you with an update over the ticket ID:- [5144858] and have this addressed.

                      Regards,
                      Sreenivasa.
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                        V
                        Vr Sha
                        from Ghumarwin, Himachal Pradesh
                        Mar 2, 2021
                        Resolved
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                        I have ordered shoes on 25 Feb 2021 .. but there is no msg or information sent by company when they will deliver the shoes.. I have done my payment also (355.9500).. please give me my shoes or return my amout ..
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Hi,

                        This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
                        mention the ticket ID [5144613] for us to assist you on priority.

                        Regards,
                        Sreenivasa
                        Hi,

                        This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
                        mention the ticket ID [5144613] for us to assist you on priority.

                        Regards,
                        Sreenivasa
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                          U
                          URG
                          from Hāora, West Bengal
                          Mar 1, 2021
                          Resolved
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                          Resolved

                          Address: 301, INDUS HOUSE, 3RD FLOOR, NEW LINK RD., NEAR MONGINIS CAKE FACTORY, ANDHERI- W MUMBAI MH 400053 IN.

                          Seeing the Ad in Facebook Marketplace have ordered 1 Elite Gaming Chair from PB LIFESTYLE and paid Rs 663.91 through Razorpay on 27th Feb 8.25Am. In lieu of that received a mail from PB LIFESTYLE with order # 9991. Thereafter the FB advertisement vanished. After that the seller gave no more response. I wrote back to their email Id pblifestyle.[protected]@ gmail.com which looks fake too. Moreover the company was more interested to know my details, without even disclosing their Contact number. Am attaching their Ad in FB and ordering page. Their contact links are baseless too.

                          From Google came to know the company is registered in Mumbai having following details..Pb Lifestyle Limited's Corporate Identification Number is (CIN) U92412MH2012PLC229369 and its registration number is 229369. and its registered address is 301, INDUS HOUSE, 3RD FLOOR, NEW LINK RD., NEAR MONGINIS CAKE FACTORY, ANDHERI- W MUMBAI MH 400053 IN.

                          Have attached relevant screenshots of Ad and Order page.

                          Please arrange to refund my money back at the earliest.
                          +5 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Mar 01, 2021
                          Updated by URG
                          Please Read Category as Online Shopping instead of Railways.
                          Verified Support
                          Mar 03, 2021
                          Razorpay Customer Care's response
                          Hi,

                          This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
                          mention the ticket ID [5144471] for us to assist you on priority.

                          Regards,
                          Sreenivasa
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                            V
                            vamsi11296
                            Mar 1, 2021
                            Resolved
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                            Resolved

                            Address: Kabela

                            I have done 235 payment for the e Challan processed by ap traffic but showing failed
                            +1 photos
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Mar 01, 2021
                            Updated by vamsi11296
                            235 was deducted from my account but I have not received any refund

                            Hi Vamsi,

                            We understand your concern in this regard. We have gone ahead and raised a request on your behalf with the ticket ID:- [5144341] so that our team can look into this and get back to you with an update as soon as possible.

                            Regards,
                            Sreenivasa.
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                              V
                              Vidhyanjali Ahinsa Sondarya Pvt Ltd
                              from Ahmedabad, Gujarat
                              Mar 1, 2021
                              Resolved
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                              Resolved

                              Payment Settlement & account activation

                              Website: www.razorpay.com

                              Dear Sir, We have moved our payment gateway from PayUMoney to Razorpay on 09/01/2021. From then 175 transaction were made on their gateway. About Rs 6.37 lakh against all these transaction were received which they have put on hold from their side due to KYC verification pending. We have supplied all the information asked so far and all the relevant documentation has been submitted. We have raised many tickets to receive their response and...
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                              Rahul Anjana Vishwakarma
                              from Bengaluru, Karnataka
                              Mar 1, 2021
                              Resolved
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                              Resolved

                              Address: 42-55/G, GREEN CITY MADHAPAR, GREEN CITY MADHAPAR

                              I invested my money in shared charger through razorpay and did not got any of my money according to their policy the promissed me to give me intrest on my money which i invested in their company but i didn't got single penny from them .!! Later on they stopped replying me n got scammed for my money.!! Lots of people are facing the same issue and i am considering razorpay responsible for this thing for not veryfing the company for whom they were completing the transaction for.!

                              Name - Rahul Kumar
                              Date of transaction 20.01.21
                              Date of cheating. 05.02.21
                              Email ID - [protected]@gmail.com
                              Transaction ID - UPI/[protected]@ic/[protected]/YUMENA TECH
                              Transaction ID - UPI/[protected]@ic/[protected]/YUMENA TECH
                              Transaction ID- UPI/[protected]@ic/[protected]/YUMENA TECH
                              +1 photos
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 02, 2021
                              Razorpay Customer Care's response
                              Hi Rahul,

                              This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, so that our concerned team can assist you on priority.

                              Regards,
                              Amith.
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                                P
                                Pankajbh
                                Mar 1, 2021
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                                Resolved

                                Please let me know how to file a cyber crime against Razorpay as most online fraud firms are using Razorpay payment gateway and their is no check from the service provider.
                                Razor pay company should be closed as the company by any way is promoting such fraudulent firms.
                                No restrictions and checks are their that the order is shipped or not...
                                Very bad on razorpays side...the cheap company I must say who do not have any ethical standards.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 02, 2021
                                Razorpay Customer Care's response
                                Hi Pankaj,

                                As a brand, we value our integrity and that of our partners. We follow a rigorous process for onboarding new businesses to our platform. It's unfortunate that you feel this way about us. For us to be able to assist you, please do share some further details like transaction screenshot and your contact details over here: https://razorpay.com/support/#request and do mention the ticket ref:5139242. Our concerned team will address your query at priority.

                                Regards,
                                Amith
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                                  N
                                  nitinchawda
                                  from Talegaon Dābhāde, Maharashtra
                                  Feb 28, 2021
                                  Resolved
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                                  Resolved

                                  Address: Passport India, 72/B, Shivshakti Society-2, Hadanagar, Bhavnagar para, Bhavnagar, Gujarat India - 364003

                                  HI,

                                  I had paid Rs 2999 + Rs 2999 + Rs 2999 = Total Rs.8997 through three transactions on 10th Jan 2021,
                                  Client name is Passport Seva online,
                                  Request for refund
                                  Attached photos for your reference for transactions for Passport application, through Passport Seva online, they have not has not came back with repeated reminders,

                                  Kindly contact on my mobile number [protected] for any further query

                                  Nitin Chawda
                                  +8 photos
                                  Aug 10, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 01, 2021
                                  Razorpay Customer Care's response
                                  Hi Nitin,

                                  Thanks for your time on call. As discussed, please get in touch with your issuing bank and file a chargeback. Also, please refer to the detailed email with ticket ID [5132514] and if you have any further concern for us, feel free to revert back on the same email thread. Our team will assist you with utmost priority.

                                  Best,
                                  Anas
                                  Team Razorpay
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