I have filed three complaints to redbus during my tour o[censored]daipur-jodhpur-udaipur.
First and second o[censored]daipur to jodhpur bus of hans travels (Boarding point shrinath nandu travels) ticket nos. Tnbt 42437976 and tnbt33986362. The bus was supposed to move at 4:30 am on 31 oct 2019, but it has reached after 10 am. It was more than 4 hours of delay by the bus.
At that time, in one communication over phone, one of redbus representative told that their is a policy of refunding 100% of amount if the bus delays for more than 2 hours, my bus delays for four hours. Now it seems that redbus has blocked my phone number, as no one is picking my phone at its helpline. I have filed complaint regarding this vide req ids : 11361554 and 11361512 on 30 oct 2019, but there is no reply is received. Redbus was committed for 1. Guaranteed time for that bus and 2. Full refund if bus delays for more than 2 hours and
3. Amount of rs. 25 per hour, if support delays.
However, no commitment is fulfilled by them.
Third complain is:
Redbus req id 11399290 on friday 1 nov 2019. My bus from jodhpur to udaipur mticket no. Tnbv98119766 for 1 nov 2019 10 pm by jhakhar travels, jodhpur.
Bus operator has changed the bus at the last moment. They did not even informed me for that, however, they have sent me other text messages on my cellphone.
Bus driver has insisted me to sit on sleeper, they have sissies. When i denied for that, he has started shouting on me.
I tried to call police, then he abused me and told insaan ki aulad hai to bula le police ko.
One other person came and he tried to get us out from the bus even i made payment.
After listening this i also became angry, as he abused my father. My wife came outside and the assistant of bus driver has also shouted and insulted my wife very rudely. Harassment of a woman is also an issue of highest concern.
The bus driver has threatened me before many other people, that he is sitting in bus, otherwise he may do anything with me. This issue is also of highest concern, as i was with my family.
My medical condition does not allow jerks of sleepers in bus, that is why i request for a seat. May this journey harmed me or such harm became harder in coming time. Who will responsible for this?
Driver and his assistant threatened me, can you understand this is a crime, and how i reached at destination with my family. I am having medical problem and was with women. Till last moment we all were afraid that they can do us with anything.
The bus operator has tried to move from issue by saying that one extra person means a girl of less than 10 years, which is normally allowed every time we travelled from bus, was with us. However, bus operator has also allowed many other people to sit more than two persons in a double sleeper, which conflicts his own statement. Even, when they raised this issue, i have offered them to make the payment of extra ticket. The same is also given to redbus in written. Any case, if more than two persons, even a small girl, is not allowed in a double sleeper, how four adults are allowed in the same types of steeper? Can't a bus become haviour more than allowed persons?
The same has also been happened in this bus.
Also, the bus was expected to stop at about 1 am, but they stopped it very earlier at about 11:45 pm, this was also doubtful in terms of our security. They may be having idea of something wrong to be done with us. However, i have taken extra care of my family and regularly informed redbus for such incidences. However, i didn't get any single instant support from redbus, as expected.
Red Bus customer support has been notified about the posted complaint.
