Red Bus Complaints & Reviews

I used to travel in the shalom career bus on 27 nov 2019 from chennai to kaliakkavillai..
Very worst experience...
I never found these kind of behavior in any other transportation...
There are 2 drivers driving the bus... One person who drives from nyt 9 to 2.30 is good and genuine...
But nxt one guy drive the bus... His behavior is very worst..
Actually i book seat no 1... Which is back to driver...
That second driver mostly turning back and doing some misbehaving activities... I was scared for the whole nyt..
This is completely sexual harassment...
Kindly consider this issue and take necessary steps.
This kind of things should not happen to any women...

I am cancel the ticket 22nd november 2019. Still am not receiving the refund amount and i call redbus customer care it worst experience on my view compare to other serveries why because continuously saying press 1 and 2 etc.
In that time am using my card for paying the amount that number was deleted unfortunately in app, now what can i do for my refund amount and how to get back. Please do needful for this issue

Ticket id: tnbz30632906

Hello!
I'm divya kulkarni
I had booked a bus from bijapur-to-bangalore on 3rd november 2019 through the redbus app. The bus did not get booked but amount got debited.
The payment was through debit card. I had claimed for refund but got no response. It's been almost 1 month since i've raised a complaint. Kindly go through the same.
I would expect a positive reply and hope for the sooner refund!!

I booked two different trips in redbus. One is from 'chennai' to 'madurai' on 06/10/2019 with ticket no. TNAT20468218 and another one is from 'paramakudi' to 'pollachi' on 08/10/2019 with ticket no. TNAT19176428. I cancelled both of them due to medical reasons before 2 days. But I didn't get refund for a total cost of ₹1633 (₹868 for 1st trip + ₹765 for 2nd trip). I attached detailed screenshots taken from their mobile application regarding my refund. Please claim back my money from them.

Please resolve the issue and refund my money at the earliest.

Date of transaction: 22.11.19 time: 06.06 pm
Hyderabad to Bangalore bus seat (Not booked)
UPI transaction ID googlepay :[protected]
Google transaction ID : CICAgKC2uJzMQA

Iam unable to complaint on customer care call .. it is saying no tickets booked with this number..
Please let me know the refund status

It has been a horrifying experience by booking a bus on Red Bus. I have booked tickets on Red bus from Jawalaji to Delhi by "Snow Region Tours & Travels" on 24th Nov.. It has been the most pathetic experience ever. A lot of life-threatening negligence mistakes were committed by the "Red Bus" & "Snow Region" as well:

1. I booked for the Volvo semi sleeper bus ( Bus No. HR69C3227, Ticket No. TNCJ58982695, PNR: TS[protected]ICRE/74052/Bir-Delhi M/Benz). The Bus was not at all the bus we have seen in the pictures available on app.
They had shown a different bus and sent a different one. The bus was an old Volvo, totally worn out, seats and buttons were not at all functional.

2. The bus sent to us on route was dysfunctional and driver himself confirmed this. The bus felt like a worn out roadways and the seats were broken and very uncomfortable. You can have this bus for most pathetic experience of road tripin your life. When on road, it felt like a complete bus was shaking on each turn driver made.

3. The Driver was more like a Truckdriver sent in disguise. He was driving damn rash and was almost caught by the cops on road for talking on phone while driving. When other passengers asked him to drive carefully, he just ignored and said that bus is not okay and hence he can't do anything. He was rash driving for a whole journey of about 10 hrs and so the passengers had to go through all this pain for such long hours.

4. Driver was completely unaware of the pickup and drop off locations.We have to update him each time.

5. When asked to "Snow Region Tours", they are again bigger ### as they denied any bus on this route (Bravo! You don't know where your buses are.Thank god we have got the M-Tickets).

6. Red Bus authorities also avoiding the issue. More than 24 hours passed, no response from their team. (Complaint No.[protected]

PS: Travel with Snow Region at your own risk. Don't ever book through Red Bus, they are not liable for any mishappening if it occurs.

Trust me there is no resolution to any of YOUR COMPLAINts or misconducts by bus authorities. Don't get cheated by the false commitments they make. Their policy is just to get the money in and no policies are been made for the safety of passengers. They might go in hell after making the payment.

I would like Red bus to issue a refund for the trip and banned the bus until it passes the standards of transport for such long trips so that other people might escape such mishappenings. You can take the testimony of other passengers boarded the same bus and take strict action against service providers.

Tickets booked through smart buy from Bangalore to Chennai by Dreamliner travels for Oct 3. I didn't have an option to cancel the ticket online. Called red bus customer care on Oct 2 to cancel the ticket and was told it is cancelled Redbus cancellation compliant no 10830002. Refund not received till date. When I call customer care, I am told we cannot cancel the ticket.

Hi team,
My booking number tnc[protected]
Bus timing - 11:31
I reached boarding point 10:00 pm
I tried to call bus operator many time he is busy whole time
At last i talk with bus operator he is saying i will be on time, i am wating for bus, he don't call me regarding that i reached boarding point,
I call operator at 11:45pm, he is saying that i am at vaishali metro kindly vaishali metro which is 15 km ahead from boarding point he don't wait me and whole night i am waiting for bus at last i filed a complaint to redbus no response from customer support saying that bua operator denied for refund and saying passenger is not present at boarding point
And i have proof of taxi booking bill from uber, so how can operator saying that i am not present at the point, kindly help out in this and intimate a refund to my account
Here is the taxi booking bill kindly check and do needful

Refund not provided bus broke down.

My registered mobile number with red buses [protected] my name is ravi shankar prasad.
Pnr c4zjk3n5. The bus broke down 10-15 km from the boarding point.
No internet bus was provided i had to wait and take other bus of my own. To face problem in the night. Filed a complaint on fourth for the refund but still now no action has been taken and every time apollo customer care they say it wait for 24 hours are you running a company or just playing a child's game. Your concern towards the customer is not serious. While taking the payment you take the instant and play so much of tantrums while refunding the money. Supervisor neha i spoke to her every time she's asking to wait for more 24 hours this is not tolerable.

Provide a resolution you can close the same case i will approach consumer or civil case quote for the same. You can reach me [protected] i[censored] intend to solve.

Booking id: 6d5hgths5t.

We were a group of total 14 ladies. Driver mr. Ayaz shaikh was very rude. He has given us badwords and was demanding rs.500/- more apart from our actual charge. First of all, earlier the driver which redbus has given us was mr. Baba but he has not come and sent some one else.
I don't know what do you mean by driver bhatta, when we have paid driver bhatta then how can he ask for lunch or dinner, but still on humanity ground we have given him 2 nights dinner and breakfast in our hotel where we have stayed. Apart from this, he was not aware of the routes, he has taken us on a same route thrice i. E. Turbhe railway station because he was not getting ghodbunder route and after that he has taken us on mumbai highway thrice instead of thane ghodbunder route. He was not aware of mumbai roads as well, every next signal he was asking from inside, which is the route for ghodbunder thats the reason we were late to our dropping point. He was riding very rashly, we were having 5 small kids all of them where falling from there seat because he was pressing break all o[censored]s sudden, literally we were holding our kids on our lap in our whole journey. It was quite disappointing because of driver behaviour. Whenever we ask him something regarding siteseeing he used to get very angry and used to reply us very rudely. He was parking vehicle very far almost 800mt away from the siteseeing point which was very difficult for us to take our kids to that point and while questioning him regarding the same he used to tell us parking is full traffic but near the point also there was huge parking lot available but he was parking vehicle very far.
It was a bad experience with driver, i was given assurity by redbus that driver will be experience and professional. Called several time's in call center number for complaint but never ever connected always saying we have high volumn of calls please stay on the line.

Today morning, 26th november 2019, when coming from domlur to hebbal, at 5am, when about to climb the hebbal flyover, where are are two ways.. One takes a left and joins ring road in the bottom and one more connects to airport. So as i was coming to kodigehalli in my 2 wheeler, a middle aged half bald man in white bolero (Ka04mw1955), white board coming from service road, takes a left turn n full speed with no indicators.. I. Would have definitely fallen if i my gadi s brake was bad.. Luckily brakes were good.. Please take some action on him.. This bolero is in the name of m/s classic reality pvt ltd.. Because of illiterate ppl like him there are accidents on roads..

Bus ticket booked through redbus with payment of rs. 1538.95 for the journey dated 2 november 2019. I received message from the bus operator on the date of journey that due to bus failure the trip has been cancelled & full refund will be provided. However, redbus provided incomplete refund - rs. 1339.05. I have multiple times asked redbus customer executives about the incomplete refund but to no avail ([protected]). I have also mailed redbus about the same. Requesting complete refund from redbus.
As the bus was cancelled on the date of journey, i was required to book ticket with another operator at higher rates.
I have attached the message received from hdfc after paying rs. 1538.95 to redbus. Another attachment from redbus about the refund they provided which is incomplete.

Hi, i booked ticket one ticket from pune to indore (Travel 28 november 2019) in kukkeshree travels non ac sleeper bus via tez app... Ticket cost was rs 803 while booking, i got message saying that money is debited from account, but ticket not generated... While payment ongoing, i got popup saying that error occurred, money is gone from the account... On checking tez, i see that money is paid to redbus and payment
Upi transaction[protected]

I have booked a ticket from nagercoil to coimbatore on 29th and i cancelled it immediately
But more than 30 days have been completed and yet i haven't received my refund amount to my account.
I called redbus for more than four times and they aleays providing a reference number and asking me to go to the bank.
And rejecting the calls before ending my query.
I request you to help to get my refund amount from redbus.
Thank you

Dear sir
I booked ticket on october 17 2019 then i cancelled ticket they said refund will be within 7 working day but still i didnt get my refund amount please can you help me to file a case in high court against redbus
I mentioned below booking details
redBus mTicket
Route: Chennai to Bangalore
Ticket No: TNBD33892588
Passenger: Gugan (26, MALE)

Hi,
Tried to reach the red-bus customer care but wasn't able to.
This is regarding a ticket which was booked on 03.01.2019 for 3, 028 rupees.
While booking, 3028 was deducted from my account thrice.
Where, once for 3, 028 the ticket was booked and on the other two instances the amount was deducted so it makes 3028 + 3028 = 6056.
However I got only the refund for 3028.

Ticket no. Tnch19113793
Passenger: shreya (28, female)
Pnr: c4qnxscy
Travels: ghosh travels

I booked sleeper 12 and a male passenger was allocated to sleeper 13, the bus operator asked me "you shouldn't have any problem sharing seats" when i raised a concern i was asked to purchase both seats, no redbud help reached on time and the bus left without me!

A female passenger was abandoned at...

I have booked 3 tickets from chennai to ooty, my travel date was on 17th nov 2019, but the bus got breakdown at ulundurpet around 1.30 and they repaired it till 5pm, then we reached salem around 7.30, driver and cleaner got down and disappeared, we were waiting there without any information for more that 5 hours, some one came and told they will be changing the bus, sometimes later bus had reached our placed and boarded, bus looked yucky, not clean, stinking, no ac, we still boarded the bus, seems driver doesn't have experience driving in hills, he stopped every then and there, meanwhile we suffocated like anything without air, and the bus started to stink more, i fell sick too, they stopped somewhere again and changed the travels, it wasn't sleeper, they gave tempo traveler, within that we all died coz of hunger, suffocation, we supposed to reach by 5.30am, but we all reached around 5. Pm in the evening. I paid huge for this. I have been calling red bus since saturday, every single time your agent saying wait for 24 hours,.. So far i have got only once when i was in meeting, i asked that person to call me after couple of hours, but after than i dint get any call on that.. Daily i am calling and getting fedup.. Your team is not responding properly, i am a regular customer for redbus, every single week i book a travel through red bus, i went ooty for offcial trip to meet my client, due to late arrival client cancelled the project, i fall sick, mental pressure, i want to escalate this to the next level, i want a refund,.. I will tweet all these things in social media too. I need a solution else i wont stop

I had booked a single seat and was traveling with my wife but the driver of the bus asked me for extra charge of rupee 500 for which i didn't got any bill also.
Kindly look over this issue and try to solve it.
Yours truly
Dilip singh

Bus details
Plz note your bus no. Rj27 pc 0090, driver name delhi na 0090 kaan singh, driver no.[protected], pickup man:pawan, pickup man no.[protected]. Plz reach before 15 min from your journey time 09:15 p. M

I have booked the bus on 16th November from Bangalore to BELLARY SRM travels and I got the confirmation of the ticket when I reached at pick up time they said your ticket has been cancelled very next second I have called to redbus help line no response from the the number provided are fake even the land line what they have provided in the website,
Conclusion is kindly reimburse my money back
Ticket No : TNCC32971759