Red Bus Complaints & Reviews

My name was rohit malakar, i had booked a bus ticket of msrtc from redbus on 3 nov 2019. The bus was about to arrive at 7:00 am i reached there before time and i waited for 1 hour but i could not get any reply. When i called the red bus customer service, you did not reply to me and did not send the bus number of the driver of the bus. So i lost my bus due to this and i did not get any information and my money was lost like this, due to this poor service, i need my refund back immediately. Due to this poor service, i lost about ₹ 8000 where i had to reach on time, if i could not reach there, then who will compensate for this loss of mine?

Either return me my full refund or i file fir in the name of red bus.

Route: dhamnod to pune
Ticket no. Tnbs55905737
Pnr: 39881161/537609/[protected]
Travels:msrtc
Departure:07:02am nov 3, 2019
Seat no. 16

Hi redbus team,

Thanks for your continous support,

I have booked the ticket on 01/11/19 from "dhule to surat" for dated 02/11/19 at bus schedule time 10:15am.

The bus name is : msrtc parivahan night express

According to schedule, i reached to boarding point before 1 hr and wait for further 3:15 hrs. But bus has not came there and nobody has informed, no response from refbus team.

I lost my time, money, trust too for further booking.

Please arrange to refund my payment on priority and escalet the concern to avoid such inconveniences in future.

Thanks and regards,
Vikas mali

Good evening
I wish to register a complaint against my last journey from puducherry to bengaluru. The details of the journey are mentioned below.

Redbus mticket
Route: pondicherry to bangalore
Ticket no: tnb[protected]
Pnr: ts[protected]gevr/41881/pondy to banglore (R)
Travels: balaji cabs
Departure: 10:30 pm nov 1, 2019
Seat numbers: 7uw, 8u, 09uw
Total fare paid: rs.2205.0
Boarding point: pondicherry balaji cabs office
Landmark: sabthagiri hotel opposite
Address: new bus stand / balaji cabs, maraimalai adigal salai
Boarding point contact: [protected] [protected]
Balaji cabs customer

The bus met with an accident on nh44 at 3am. Further on, we were asked to find our own transportation and left stranded in the middle of the road. Redbus nor balaji cabs arranged other services. I kindly request you to refund the entire ticket money as we didn’t even complete the journey. I did try contacting your helpline number but i’m not getting any responses.
I hope i’ll hear from you soon.

Thank you.

I booked the ticket (Bus) for 6 people from agra to delhi on 26 oct 2019. But the transaction failed and the amount of rs.2910.00 was debited from my account. It is already 7 days but i have not recieved the refund

So please resolve this issue at the earliest.

Transaction id-[protected]
Reference id-[protected]
Refund amount-2910.
Transaction date[protected].

I have booked a ticket in redbus on[protected] from ravulapalem to hyderabad
Journey date[protected]
Ticket details :
Tkt no 63328450, name:p. Saikrishna, ravulapalem-jeedimetla, srvc no:2017/amp-mdk seats:15 (M), fare:625.0, doj:10-oct-2019, 09:00 pm hrs, arrival time:11-oct-2019, 07:00 am, uid:0183, ph:[protected], www.redbus.in
I have cancelled my bus ticket on[protected] in redbus, journey date[protected] ticket no 63328450 from ravulapalem to hyderabad, they sent message that the money will be refunded in 2-7 working days but till now i have not received the refundable amount
I have been called many times but they don't respond

I am traveling to ahmedabad from indore in hk travel bus.
This bus is completely not a in a condition for passengers movement and can be used for goods carrying vehicle.
This bus is not at all hygienic, seats are in bad condition and same you can check in photos uploaded of seats.
I have paid 600 each per seat for 2 seats and got the bus in this condition inspite of paying so much of amt.
I am not able to breathe properly because of bed smell coming out from seats, curtain and flooring.
In this condition i can lost my or my family's health. Need complete solution on this.

My booking is acbus auriya to jaipur on 29th oct at 11.30 pm (Ticket id: tnbg62758832. After this bus operator called me your ac bus is canceled so bus operator gives an alternative option non ac bus so i denied the journey on 29 oct because the bus operator gives a non-ac bus which is not comfortable my journey. After this, i called redbus operator, i said bus canceled due to some reason, please refund the payment of this journey so your bus operator generate request id 11326211 at 2 pm, then after this, your redbus operator send me a message which is attached in this file

So, i request a refund this journey

Dear team, i have booked ticket via redbus from delhi to nainital and then back. But unfortunately the bus started from other location which is 8 kms away from the boarding point without any prior intimation. I was traveling with my parents who are senior citizens. I had to pay 200 rs extra for reaching that point. Secondly, the bus started at 12:00 am instead of 9:30 pm.

On the return trip, i didn’t got a seat for 38kms from nainital as the bus was filled by other passengers by the driver. My parents were given the last seats of the bus. Moreover, when i asked the driver about this condition he advised me to book the seats directly from the counter otherwise there will be such kind of issues. When i called the bus operator they gave me lame excuse that my mobile was switched off. But i reached the spot well in time b4 the reporting time.

I have traveled in anand travels booked through red bus ticket no tnbr81732667, seat no l4. Insurence id red[protected] from banglore to pune sleeper bus at 9.40 pm[protected]. Pick up from madiwala and then bus from kalasipalaya. I wore my riding jacket approx rupees 4500 kept money inside around 300-400 rupees. Once i entered inside the bus i removed my jacket and kept inside the seat and slept. I found jacket missing next day morning. 2 localites were sitting parrallel to l5 seat. Also wasn't available there when i found my jacket missing in the morning. It was after the tea break (After belgam i think). When i went to complaint the driver and helper said there wasn't any guys traveled in the seat. I checked the passengers list but can't find anyone in the mentioned seat. I am sure about the 2 unauthorized passengers present because they where staring at me initially and ask time in kannada and i replied i don't know your language in hindi when the bus started to move all these things can be checked through the cctv footage. Theses kind of bus staffs are allowing unauthorized people to travel the bus without ticket and risking the passers valuable belongings.
Arjun chandran
Mob:[protected]
[protected]@gmail.com

Dear team,
Yesterday my wife with 3 other kids travelled from mumbai to ichalkarangi
Bus no. Is mh-o9-cv-0549. Without information bus gone to kolhapur and after come back to ichalkarangi. Most of the time we get different from whatever mention in redbus application.
Request you to take corrective action.
Waiting for positive response.
Thanks.

I tried to book 2 tickets using rebbus official site from pune to mahabaleshwar using amazon pay balance.
The ticket is not booked, but amount 510rs deducted and recieved mail. Pfa, screenshot for error recieved.

Kindly reimburse my lost money as soon as possible. Expecting a quick reply from you. Since this is my first booking experience in redbus i hope for a swift solution from your side.

Thank you.

I book my ticket on 29 oct`19 from kanpur to new delhi (Ticket id tnbs77032514, booking reference no.[protected] to travel on 30oct`19. At last moment change from sleeper to seat (Downgrade) amount difference is rs 500,
So that i bear two type of loss
1. Comfort journey (Morning my office, no proper sleep)
2. Money loss

Pls suggest me, where i complain? & how i get my loss.

Same type of problem not face by others person

I have cancelled my book ticket NO:- TNAM57986173
Mayiladuthurai to Chennai Oct 28 10:35 pm
I called customer care more than 5 times and if I asked about the refund they are disconnecting my call and not responding properly

I need my refund amount to be credited to my redbus wallet since I have blocked my credit card from which the ticket has been booked

I am rohan saini.
I have booked the ticket using cashback offer coupon,
& it was showing that the amount will be refunded to your account.
But nothing has been refunded in my account & its not even showing in my redbus wallet.

Below is the ticket number for your reference, kindly look into the matter..

My ticket numer's are
Ticket no: tnbr82269235
Ticket no: tnbr88333931

I had a reservation in maheshawram travels from haldwani to delhi on 28 october 2019. I was there at the boarding point from 10 pm. I've been trying to reach the operators as well as the redbus helpline. Neither of them picks the calls. I've called them for more than a dozen times, or maybe even more. It was extremely frustrating and least expecting. I had gotten my day planned out accordingly. You people are so unprofessional to even care to inform in case of delay or cancelled. Then finally operator picked up my call and told me that bus got cancelled due to breakdown and i have to arrange my ticket by my own its a diwali time and 11 pm no buses are available there i have to pay double amount to the other operator again for the same journey. I had loss of money, loss of time apart from that i have faced many issues during journey, now i want my refund as soon as possible and a proper explanations for all of this, at the earliest. This is extremely underwhelming and frustrating. Case id is 11326327

Your services is very very poor. I booked ticket from rinku travel from guirgoan to jaipur for dated 30 october, bus time 4.15 am, pnr no.[protected] seat no. L-4, hr shah. The bus neither called me nor pick up me from rajiv chowk. I waited there from $ am to % am and called 3 times o red bus customer care but no but every time customer care said pl wait bus is coming, bus driver will call you. He gave me driver no.. I called many times on that no then for long time someone pickup my call then he give me driver no., driver said he has no information of your booking, i said m standing at rajiv chok since 4 am and now time is 4.30 am, he said he reached manesar he unable pick up me. Further he said he has not information of my booking so he could not picked up me.
Due to your poor services i suffered very much. Finally i hired private texi and reached jaipur.

I booked ticket through redbus for my travel on himachal holiday volvo through redbus. The contact no. Given on the bus were either not received or unreachable. There was no clarity on bus stop (Landmark given by rampur bypass which is a 4km long road). When called redbus, the representative was extremely rude, defiant and unhelpful - when asked for bus stop, his response was "why did you book the ticket if you didn't know the stop detail", when i repeated asked him not to put me on hold "he did so defiantly", this was a late night bus, i was informed 15mins before departure time about the stop, my house is almost 30mins from the stop, instead of finding solution, this redbus representative kept arguing and being rude. My bus time was rescheduled without any intimation via call or message since this was after mid night. Ultimately i asked this person to cancel my ticket and refund me the money as there was no concrete information provided for me to safely travel - there was no bus detail, stop information, bus schedule timing, neither was there any contact with bus operator or bus driver. Cancelling my trip has cost me one office day lost and due to festival season there are no further bookings also available.

I had booked my ticket at red bus they gave driver details and contact details of the travels. Driver number is not reachable also travels (Velan travels) not picking my call. So i tried to contact redbus but their number also not reachable so that i sent message through redbus app, they replied that our execuetive will contact you shortly, but more than 1 hour i didn't received any call from redbus. At 11:35 pm i am not able to contact any person from travels as well as red bus. Kindly do the needful

I booked 2 tickets from sbi pay online.. Amount 1240/=rs pnr. No. B4h5s9mn. The day 27th oct bus was cancelled.. Even not inform me by sms. Then i call redbus helpline.. He say ur will get refund with in 7days. First of all the bus is cancelled bot notify me by sms.. Now please refund my money..
Pnr.. B4h5s9mn
27th oct 2019
Sangita travel
Mumbai to hyderabad.

Ticket booked from Chennai to Tirupati. Ticket shows wrong information and called and spoke to Customer care they said that is correct information and ticket booked in midnight me with my mother went and waited for bus at 1 AM midnight then I called them they told it is correct info i[censored] want you wait they said., Then again i called then they said it is wrong information.At 1 AM I booked another ticket and we boarded.Thank god we got ticket at that time. But Ladies waiting on Mid night we bared all such consequences because of red bus on that dangerous night