Red Bus Complaints & Reviews

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We regret the inconvenience caused. This is very rare instance and happens because of technical issues at the payment gateway. We request you to share the email id used for booking to fetch the transaction details. You can also share the details by writing at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus

Oct 15, 2019

Red Bus Customer Care's response Hi Shubham!

Greetings from redBus!!

We're unable to view your email id here. Its hidden. We request you to kindly share your concern in detail along with email id used for booking at [protected]@redbus.in and we will get it resolved at the earliest. Awaiting for your email.

Thank you,
Team redBus

Jan 25, 2020

Red Bus Customer Care's response Hi Shubham,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your trip id. [protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 9th October to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 9th October to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1309.98/-
• ARN No. or Refund Reference no.: [protected]  

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!
 
Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We are sorry to hear about your issues. We regret to inform you that ticket cannot be canceled as cancellation window expired at 03:00 AM on 9th October 2019 as per bus operator's cancellation policy. Kindly refer to the E-ticket for more details on cancellation policy. We request your kind understanding in this regard.

Thank you,
Team redBus

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We regret the inconvenience caused. On checking we see refund for both tickets are processed back to payment source on 26th September 2019. In case refund is not reflecting in your account, kindly contact relevant bank with bank ARN shared below. Bank will assist you further with refund credit details.

For ticket id TNAM64432899 bank ARN is:[protected]

For ticket id TNAM90408958 bank ARN is:[protected].

Thank you for reaching out to us.

Team redBus

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!

We regret the inconvenience caused. However during our investigation we received information that the bus operated as per schedule. For this reason, we are unable to process a refund against your ticket. In case, you have received any communication from the bus operator regarding this cancellation, please send us a screenshot of the message at [protected]@redbus.in and we will re-open our investigation.

Thank you,
Team redBus

Jan 20, 2020

Red Bus Customer Care's response Hi Brahmavara,

Greetings from redBus!

We regret the inconvenience caused. We did share a strong feedback with the bus operator to ensure that such incident do not occur in future.

We have initiated the full refund of your ticket TNAZ37105408 from our end on 17th October 2019. This should have got credited to your account within 2 business days. This is the refund reference number P1910171654412169591034 for the same.

Thank you
Team redBus!

Oct 10, 2019

Red Bus Customer Care's response Hi Ashish,

Greetings from redBus!!

We are sorry to hear about the poor experience. That is definitely not the customer experience we wanted to deliver. We have escalated your concern to relevant team. We will get back to you at the earliest with updates.

Thank you,
Team redBus

Oct 15, 2019

Red Bus Customer Care's response Hi Ashish,

Greetings from redBus!!

During our investigation regarding your complaint, we received information from Rathore Travels Madho that the bus operated as per the scheduled timings. for this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

Thank you,
Team redBus

Oct 10, 2019

Red Bus Customer Care's response Hi Sravya,

Greetings from redBus!

We regret the inconvenience caused. Something like this should not happen. We request you to share your concern in detail with us along with email id used for booking at [protected]@redbus.in and we will get it resolved at the earliest.

Thank you,
Team redBus

Oct 10, 2019

Red Bus Customer Care's response Hi Prateek,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. On checking we see that refund has been processed back to payment source on 4th October 2019 and refund will reflect in your account within 2 to 7 business days. Kindly wait for refund credit as per the time line shared.

We appreciate your kind patience in this regard.

Thank you,
Team redBus

Oct 10, 2019

Red Bus Customer Care's response Hi Balaji,

Greetings from redBus!

We are sorry to hear about your issues and truly regret this. However we would like to inform you that as per bus operator's cancellation policy, cancellation window expired at 10:30 PM on 3rd Oct 2019. Hence this ticket was not canceled. We're unable to initiate refund for this reason and we request your kind understanding in this regard.

Thank you,
Team redBus

Oct 04, 2019

Red Bus Customer Care's response Hi Karthick,

Greetings from redBus!!

We regret the hassle. On checking we see that refund for ticket id TN[protected] was processed from our end on 10th June 2019 back to source. Bank ARN for refund is[protected] and bank refund reference is[protected]. We request you to contact bank for further assistance on refund credit.

Thank you,
Team redBus

Oct 03, 2019

Red Bus Customer Care's response Hi Wasim,

Greetings from redBus!!

We truly regret the inconvenience caused. Kindly share your concern in detail with us along with the email id used for booking at [protected]@redbus.in and we will get it resolved at the earliest. Awaiting for your response.

Thank you,
Team redBus

Oct 02, 2019

Red Bus Customer Care's response Hi Sachin,

Greetings from redBus!!

We regret the hassle. On checking we see that we had processed refund of Rs 2325 back to payment source and same should reflect in your account. We request you to get in touch with amazon pay support team to check on it. Payment transaction id is P[protected].

Thank you,
Team redBus

Oct 02, 2019

Red Bus Customer Care's response Hi Harendra,

Greetings from redBus!!

We're sorry to hear about the poor experience. We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have escalated your complaint to concerned team. We will share updates with you at the earliest.

Thank you,
Team redBus

Oct 10, 2019

Red Bus Customer Care's response Hi Harendra,

Greetings from redBus!!

We regret the delay in sharing the resolution. We have processed the refund for both tickets back to payment source. Refund will be credited back in 7 bank working days as per standard banking procedure.

For ticket id TNAE68097588 refund processed on 2nd October 2019.
For ticket id TNAE94878801 refund processed on 3rd October 2019.

Kindly wait for refund credit as per the time line shared.

Thank you,
Team redBus

Oct 01, 2019

Red Bus Customer Care's response Hi Lisa,

Greetings from redBus!

We did check the concern details, however, we are unable to fetch any booking ID or contact details to assist further.
You are requested to revert with the details via email at '[protected]@redbus.in' and our relevant team will check for further assistance on this.

Thanks and regards,
Team redBus!

Oct 02, 2019

Red Bus Customer Care's response Hi Tarun,

Greetings from redBus !!

We understand you must be highly disappointed and we are truly sorry for it. Kindly accept our sincere apologies. We have processed the refund back to payment source on 1st October 2019 and Rs 663.3 will reflect in your account in 7 business days. Kindly wait for refund credit as per the time line shared.

Thank you,
Team redBus

Sep 30, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are sorry to hear about your issues and regret the hassle. However, we regret to inform you that partial cancellation is not allowed for the tickets shared as per the bus operator's cancellation policy. We request you to kindly check for cancellation policy in the E-ticket shared on the registered email id. We request your kind understanding in this regard.

Thank you,
Team redBus

Sep 30, 2019

Red Bus Customer Care's response Hi Pooja,

Greetings from redBus!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Kindly share ticket details with us and we will get it resolved at the earliest.

Thank you,
Team redBus

Oct 02, 2019

Red Bus Customer Care's response Hi Pooja,

Greetings from redBus!

We request you to kindly write to us at [protected]@redbus.in along with ticket id. We will get your complaint resolved at the earliest.

Awaiting for your email.

Thank you,
Team redBus

Sep 30, 2019

Red Bus Customer Care's response Hi Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Kindly share your ticket details with us and we will get it resolved at the earliest. Awaiting for your response.

Thank you,
Team redBus

Oct 02, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

That is definitely not the customer experience we wanted to deliver. Kindly share your ticket details with us at [protected]@redbus.in and we will get it resolved at the earliest. Awaiting for your response.

Thank you,
Team redBus

Sep 28, 2019

Red Bus Customer Care's response Hi Sanket,

Greetings from redBus!!

We regret the poor experience. That is definitely not the customer experience we wanted to deliver. We're working on your complaint. We will get back to you with updates at the earliest.

Thank you,
Team redBus

Oct 02, 2019

Red Bus Customer Care's response Hi Sanket,

Greetings from redBus!!

We have initiated the refund process on 1st October 2019. Refund will be credited back to payment source in 7 bank working days. Kindly wait for refund credit as per the time line shared. We appreciate your kind patience in this regard.

Thank you,
Team redBus