Red Bus Complaints & Reviews

Nov 26, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We're working on your complaint. We will keep you posted with updates.

Thank you,
Team redBus.

Jan 30, 2020

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We regret the inconvenience caused. We did share a strong feedback with the bus operator so that such situations do not arise in future.

We have initiated the full refund on your ticket on 19th December 2019. The amount should have got credited in your original mode of payment within 7 business days. This is the refund reference number [protected] for you to check on the refund status.

Thank you,
Team redBus.

Jan 18, 2020

Red Bus Customer Care's response Hi Adesh,

Greetings from the redBus!

We regret the inconvenience caused. The refund has already been processed from our end on 25th November 2019. This is the refund reference number 59f1437596bcf005e2483f9f01020100 for you to check with your bank. Trust we have addressed your concern.

Thank you
Team redBus!

Nov 26, 2019

Red Bus Customer Care's response Hi Reshmi!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. In order to resolve your concern, we request you to get in touch with us at [protected]@redbus.in and share the ticket details. We will get it resolved at the earliest.

Thank you,
Team redBus

Nov 26, 2019

Red Bus Customer Care's response Hi Biswadeep,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We've initiated refund of Rs 1590 back to payment source on 23rd Nov 2019 for bus cancellation. Refund will reflect in your account in 7 bank working days as per standard banking procedure. Kindly wait for refund credit as per the time line shared. We promise to serve you better going forward.

Thank you,
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have processed full refund of Rs 1690 back to source account on 14th November 2019. Refund will reflect in your account in 7 business days. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi!!

Greetings from redBus!!

We are very sorry to hear about your experience. Your feedback has been communicated to the bus operator. However, as per the bus operator’s policy, we request you to visit the nearest MSRTC counter to collect the refund. If you still face any issue for the same, we request you to kindly contact our concern person Mr. Sachin on [protected] (during working hours) he will help you in order to collect your refund. We sincerely hope that you will give us another chance and we promise to not disappoint you again.

Thank you,
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi!!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. On checking we see that refund of Rs 711.99 has been successfully credited to source account on 14th Nov 2019. In case amount is not reflecting in your account, kindly contact relevant bank with bank ARN: N[protected]. Bank will assist you further with refund details.

Thank you,
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi Pawan,

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have taken down your concern with the operator and we would assure you that such issues will never be repeated.Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi Sumair,

Greetings from redBus!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Kindly share your complaint along with redBus ticket id at [protected]@redbus.in as the ticket number shared above is invalid.

Thank you,
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Your feedback has been communicated to concerned team. We had processed full refund back to source on 5th November 2019. It should have been credited back to your account in 2 to 7 business days.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus

Nov 22, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We understand your concern and regret the poor experience. We have taken down your concern with the operator and we would assure you that such issues will never be repeated. We have asked the bus operator to be very careful going forward. We regret to inform you that this bus does not come under On time guarantee. Hence we are unable to process refund.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus

Nov 17, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We regret the poor experience. That is definitely not the customer experience we wanted to deliver. We thank you for bringing this to our notice and request you to share complete details of the issue along with ticket id at [protected]@redbus.in. We promise to serve you better going forward.

Thank you,
Team redBus

Nov 17, 2019

Red Bus Customer Care's response Hi Anam,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have processed the refund back to source on 11th November 2019. Refund of Rs 1000 will reflect in your account in 7 bank working days as per standard banking procedure. Kindly wait for refund credit as per the time line shared. We promise to serve you better going forward.

Thank you,
Team redBus

Nov 17, 2019

Red Bus Customer Care's response Hi Rohit,

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We request you to visit nearest MSRTC bus depot along with ticket pdf copy and valid id proof for validation. As per MSRTC terms and conditions refund needs to be collected in person post validation at the depot. Your feedback has been communicated to relevant team and bus operator. We will make sure such issues are not repeated going forward.

Thank you,
Team redBus

Nov 17, 2019

Red Bus Customer Care's response Hi Vikas,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. In order to resolve your concern we request you to share your concern in detail along with ticket id at [protected]@redbus.in. We promise to resolve it asap.

Thank you,
Team redBus

Jan 28, 2020

Red Bus Customer Care's response Hi Lavika,

Thank you for reaching out to us regarding the issue of your ticket no. TNB[protected].

I understand that the bus break down during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, we are refunding 50% of your ticket amount.

Your refund has been initiated from our end on 28th January 2020 to the mode of payment used by you for this transaction.

PO No. :[protected]
Refunded Amount: Rs.1103/-

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

I do hope this solution made you happy.

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you.

Best Regards,
Team redBus

Nov 17, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We regret the inconvenience caused. On checking we see that refund of Rs 2910 has been successfully credited back to payment source on 26th October 2019. In case refund is not reflecting in your account, kindly contact relevant bank with ARN :[protected] for more details on refund.

Thank you,
Team redBus

Dec 31, 2019

Red Bus Customer Care's response Hi Saikrishna,

Greetings from redBus!

We regret the inconvenience caused. In order to resolve your issue, we request you to share with us the registered mobile number, email address and the ticket number at [protected]@redbus.in

Look forward to your response.
Team redBus

Jan 18, 2020

Red Bus Customer Care's response Hi Deepak,

Greetings from redBus!

We regret the inconvenience caused. Request you to share your concern along with your booking details at [protected]@redbus.in
This will help us to address your concern.

Thank you
Team redBus!

Jan 19, 2020

Red Bus Customer Care's response Hi Pratik,

Greetings from redBus!

Thank you for your time on call. As discussed, we have processed a refund of 50% of the ticket value and this shall be reflecting in your original mode of payment within the next 7 bank working days as per the standard banking procedures.
We regret the hassles and please be assured that we are working towards the concern.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!