Red Bus Complaints & Reviews

I book my ticket on 29 oct`19 from kanpur to new delhi (Ticket id tnbs77032514, booking reference no.[protected] to travel on 30oct`19. At last moment change from sleeper to seat (Downgrade) amount difference is rs 500,
So that i bear two type of loss
1. Comfort journey (Morning my office, no proper sleep)
2. Money loss

Pls suggest me, where i complain? & how i get my loss.

Same type of problem not face by others person

I have cancelled my book ticket NO:- TNAM57986173
Mayiladuthurai to Chennai Oct 28 10:35 pm
I called customer care more than 5 times and if I asked about the refund they are disconnecting my call and not responding properly

I need my refund amount to be credited to my redbus wallet since I have blocked my credit card from which the ticket has been booked

I am rohan saini.
I have booked the ticket using cashback offer coupon,
& it was showing that the amount will be refunded to your account.
But nothing has been refunded in my account & its not even showing in my redbus wallet.

Below is the ticket number for your reference, kindly look into the matter..

My ticket numer's are
Ticket no: tnbr82269235
Ticket no: tnbr88333931

I had a reservation in maheshawram travels from haldwani to delhi on 28 october 2019. I was there at the boarding point from 10 pm. I've been trying to reach the operators as well as the redbus helpline. Neither of them picks the calls. I've called them for more than a dozen times, or maybe even more. It was extremely frustrating and least expecting. I had gotten my day planned out accordingly. You people are so unprofessional to even care to inform in case of delay or cancelled. Then finally operator picked up my call and told me that bus got cancelled due to breakdown and i have to arrange my ticket by my own its a diwali time and 11 pm no buses are available there i have to pay double amount to the other operator again for the same journey. I had loss of money, loss of time apart from that i have faced many issues during journey, now i want my refund as soon as possible and a proper explanations for all of this, at the earliest. This is extremely underwhelming and frustrating. Case id is 11326327

Your services is very very poor. I booked ticket from rinku travel from guirgoan to jaipur for dated 30 october, bus time 4.15 am, pnr no.[protected] seat no. L-4, hr shah. The bus neither called me nor pick up me from rajiv chowk. I waited there from $ am to % am and called 3 times o red bus customer care but no but every time customer care said pl wait bus is coming, bus driver will call you. He gave me driver no.. I called many times on that no then for long time someone pickup my call then he give me driver no., driver said he has no information of your booking, i said m standing at rajiv chok since 4 am and now time is 4.30 am, he said he reached manesar he unable pick up me. Further he said he has not information of my booking so he could not picked up me.
Due to your poor services i suffered very much. Finally i hired private texi and reached jaipur.

I booked ticket through redbus for my travel on himachal holiday volvo through redbus. The contact no. Given on the bus were either not received or unreachable. There was no clarity on bus stop (Landmark given by rampur bypass which is a 4km long road). When called redbus, the representative was extremely rude, defiant and unhelpful - when asked for bus stop, his response was "why did you book the ticket if you didn't know the stop detail", when i repeated asked him not to put me on hold "he did so defiantly", this was a late night bus, i was informed 15mins before departure time about the stop, my house is almost 30mins from the stop, instead of finding solution, this redbus representative kept arguing and being rude. My bus time was rescheduled without any intimation via call or message since this was after mid night. Ultimately i asked this person to cancel my ticket and refund me the money as there was no concrete information provided for me to safely travel - there was no bus detail, stop information, bus schedule timing, neither was there any contact with bus operator or bus driver. Cancelling my trip has cost me one office day lost and due to festival season there are no further bookings also available.

I had booked my ticket at red bus they gave driver details and contact details of the travels. Driver number is not reachable also travels (Velan travels) not picking my call. So i tried to contact redbus but their number also not reachable so that i sent message through redbus app, they replied that our execuetive will contact you shortly, but more than 1 hour i didn't received any call from redbus. At 11:35 pm i am not able to contact any person from travels as well as red bus. Kindly do the needful

I booked 2 tickets from sbi pay online.. Amount 1240/=rs pnr. No. B4h5s9mn. The day 27th oct bus was cancelled.. Even not inform me by sms. Then i call redbus helpline.. He say ur will get refund with in 7days. First of all the bus is cancelled bot notify me by sms.. Now please refund my money..
Pnr.. B4h5s9mn
27th oct 2019
Sangita travel
Mumbai to hyderabad.

Ticket booked from Chennai to Tirupati. Ticket shows wrong information and called and spoke to Customer care they said that is correct information and ticket booked in midnight me with my mother went and waited for bus at 1 AM midnight then I called them they told it is correct info i[censored] want you wait they said., Then again i called then they said it is wrong information.At 1 AM I booked another ticket and we boarded.Thank god we got ticket at that time. But Ladies waiting on Mid night we bared all such consequences because of red bus on that dangerous night

My bus from kumbakonam to chennai on[protected] on srm transports was cancelled due to bus breakdown. The bus operator called and told me that you can apply on redbus as the bus was cancelled. But no proper response from redbus as i was cheated out of my money. I tried to raise a complaint and tried i couldn't contact redbus. No response on app. No mail for my mail and no callback came from redbus. I lost my money on the ticket. The case req id: 11303939

I had a reservation in Meenakshi Travels from Tirupathi to Chennai at 4:30 AM. I was there at the boarding point fron 4:15 AM. I've been trying to reach the operators as well as the redbus helpline. Neither of them picks the calls. I've called them for more than a dozen times, or maybe even more. It was extremely frustrating and least expected from redbus. I had gotten my day planned out accordingly. You people are so unprofessional to even care to inform in case of any delay, let alone not even turning up and not answering the calls. But, you have got no rights to make me look unprofessional at my place of work. Besides, I have a loss of pay now. Thanks to the very celebrated Redbus. I want proper explanations for all of this, at the earliest. I am not going to cancel my ticket. Well, a heads up for your kindest information (teaching you a bit of professionalism, where the least you can do is give a prior information or atleast answer the calls) I've got no qualms when I say this that I'm not going to stand back in slapping a consumer grievance case at you. I want a proper explanations, from a person no less than the cadre of a manager to answer me on this. This is extremely underwhelming and frustrating.

I have booked a msrtc bus ticket from pune to shirdi on 24 october 2019. Boarding time were 7.11am and i have reached boarding point on time but bus not arrived. I have waited 4 hours and tried to contact redbus and bus operator but call not connect. After submitting complaint on redbus portal a call were received from redbus and they promised to resolve this issue within 48 hours but still any response not received and refund also not provided.

Mobile no-91-[protected]
Customer name-satheesh, madhu
Travel date-28.10.2019 time-1.30pm
Bus-kalamoorthy travels
Place-cumbum to coimbatore
Ticket no-tnbm11498875
I called bus operator but they told ticket not confirmed. I called so many times to your customer care but no response. Is this way to behave customer from your side. No one call connect to bus line but hotel call connected. I need solution soon.

The bus was booked from banglore to jindal (Vidyangar) almost costing double of the actual price. We knows its diwali time. So we paid but the bus driver didn't not stop at the destined point mentioned. We need some part of money refunded back. They do this most of the time when there are less no of passengers. But we have paid the amount full. Actually double the price.

1st ticket

Patan (Gujarat) to ahmedabad
Psngrname: noel parmar
Tripcode: 1715ptnmlgnslp5
Pnrno: g30561228
Jnydate: 24/10/2019
Deptime: 05:15 pm
Seatno: 7
Class: sleeper
Boardingpt: patan
Pltform:
Redbus tin: tnbg44089842

2nd ticket

Patan (Gujarat) to ahmedabad
Psngrname: noel parmar
Tripcode: 1715ptnmlgnslp5
Pnrno: g30561043
Jnydate: 24/10/2019
Deptime: 05:15 pm
Seatno: 10
Class: sleeper
Boardingpt: patan
Pltform:
Redbus tin: tnbg75590231

Bus was cancelled due to technical problems i have two bookings i need refund

Hi,

I booked a red bus ticket today for 26/10/2019 for orange bus for time 00:30. As per this time, i need to travel today night. Right?
I searched for 26/10/2019 from pune to hyderabad and i found ticket today for 26/10/2019 for orange bus for time 00:30. So, i entered all details and proceed to payment. Payment done, but ticked booked for 27/10/2019 00:30. I immediately tried to call red bus customer care but of no use. Then i cancelled my ticket and lost around 210 as cancellation charges.
Then i tried again to check exactly what happened. I followed the same steps, and observed that after proceed to payment, date changed to 27/10/2019 which no one will observe as i selected the correct date initially.

I again tried to contact redbus but ended with no use.

Then i thought this is a way of cheating people and earning money in terms of cancellation charges and making passengers forcefully to book ticket for next day.

Pfa screenshots for reference

Hi,
I had booked ticket from redbus for kasol to new delhi, when i boarded the bus the service was pathetic and as per promise they neither provided blanket nor water, when i raised this concern they started fighting with me and started using foul language, the bus staff was drunk, they forcibly made me and my friend deboard the bus at an unknown location, to my surpise when i tried getting in touch with the redbus customer service it was not responding, i had to try for an hour and eventually got connected, i had raised concern with the redbus and no action has been taken from their end so far. I had to pay an extra amount of 3000 to a local dealer for getting another bus. I want you to please help me on this as we suffered a lot and redbus is being quiet. My phone's charger is in bus which i could not take, i need that back aswell. I am attaching details of my raised concern. I need full refund and also the extra amount which i paid to the local dealer. We were very unsafe at that time, even bus operator did not contact redbus, they did not have any deboarding process. Anything could have happened to us, what if we were out of cash or anyone had attacked or looted us there. Please help me

Thanks

Vishnu
[protected]

I had booked to travel from Bangalore to Chengannur, Kerala on 4th of October 2019. While on travel at morning around 4 Am bus got seized by transport officials in Kerala for not paying taxes and not having permit. After that we spend extra amount to arrange alternative transport to our town and we got late by 10 hours to reach the destination.

Don’t know why these busses without proper permit are allowed to partner with redbus, this is proof of proper negligence from redbus about the safety and comfort of the passengers.

I raised issue with the red bus on the same day, ie on 4 of october, whenever i call their customer support, they will assure that issue will be resolved within 48hrs, after that they wont come back. Today it is 23 rd October still they are asking 48 hours for resolution.
I need full refund of my booking. Ticket details are attached.

I booked ticket from coimbatore to chennai on 14th oct 2019, for 2 persons. Entered all passenger and mode of pay details with net baking details. At payment screen there became error and amount debited and tickets not booked. Even after i wait up to 22th oct for automatic return, still i didn't receive the amount. I need your support and return my money (Rs.1605)...

I was booking a journey through bus from redbus mobile app. I selected two seats in jet cruiser blaze bus service for travelling date 24/10/2019 at 6:30pm after making all the formalities and providing all the details I made the payment through paytm and also the status on paytm is successful. However, after making the successful transaction of 4572.90 rupees redbus stated that ticket has not been booked and transaction has been failed. Till then the amount deducted from my bank account and no refund status had been initiated by the merchant.