Redbus — Refund not received | |||||
Hi, I had booked a ticket from Red Bus on 4th June 2016 for a journey from Goa to Mumbai on 5th June 2016. The ticket amount was 900. I booked only 1 ticket but the amount was deducted twice from my account (totally 1800). I spoke to the Red Bus Customer Care team about this 4 to 5 times. Every time they say that the refund is in progress, but the amount has still not been refunded to me. I request you to look into this matter and help me get my refund amount soon. Details: Journey: Goa to Mumbai Booking date: 4 June 2016 Travel date: 5 June 2016 No. of seats booked: 1 Email id used for booking: [protected]@gmail.com Mobile number used for booking: [protected] Expected amount: 900 Deducted amount: 1800 Expected Refund: 900 Payment Reference number on Red Bus: 91696777 Was this information helpful? | |||||
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Red Bus customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hi,
It was never said that the amount was not received by RedBus. The customer care team used to always said that the refund is in progress, but maybe delayed due to some issue.
I can provide a screenshot of the deductions that have been done from the bank.
Its clear from the screenshot that there were 2 deductions from my account.
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It was never said that the amount was not received by RedBus. The customer care team used to always said that the refund is in progress, but maybe delayed due to some issue.
I can provide a screenshot of the deductions that have been done from the bank.
Its clear from the screenshot that there were 2 deductions from my account.
Hi Nikhil,
Greetings from redBus!!
As discussed with Mr Ashish, unfortunately the transaction was failed and the amount was not received from our end. It will be reflecting back to your account automatically within 7 bank working days. If it is not received, we request you raise a charge bank to your bankers so that you will receive the exact transaction details from your bank end.
Appreciate your understanding in this matter.
Feel free to reach us for any further queries.
Regards,
redBus Team.
Greetings from redBus!!
As discussed with Mr Ashish, unfortunately the transaction was failed and the amount was not received from our end. It will be reflecting back to your account automatically within 7 bank working days. If it is not received, we request you raise a charge bank to your bankers so that you will receive the exact transaction details from your bank end.
Appreciate your understanding in this matter.
Feel free to reach us for any further queries.
Regards,
redBus Team.
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Greetings!!
As discussed, the amount of your transaction was failed due to some technical reason. Upon checking we see that the amount of your transaction was not received by redBus. We request you to raise a chargeback to your bankers.
For any further assistance you can send a mail to [protected]@redbus.in.
Feel free to reach us for any further queries.
Regards,
redBus Team.